The Home Team

Unit 2 (The Office), Bixley Manor, Kirby Bedon Road, Norwich NR14 8SJ
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Top 20 award
9.9 29 Reviews
  • The Home Team, Norwich
The Home Team is a new homecare provider for Norfolk. They believe in a team approach, delivering continuity and reassurance to clients and a supportive structure and strong team spirit to carers.

Each client has their own hand-picked care team, ensuring that their particular needs are met and there is always a familiar and friendly face. Each team has a lead carer with two to three others in support, all known and trusted by the client.

The Home Team recruits only those who are genuinely caring, patient, kind and reliable. They have a highly experienced Registered Manager who alongside the Managing Director interviews every carer with particular focus on character and aptitude to care. They train to the highest professional standards and they pay significantly better than typical homecare providers.

Visits are a minimum of one hour, ensuring that there is the time and space to deliver care well and safely.

The Home Team would be delighted to discuss your needs, which might range from a few hours support a week to a fuller plan.

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Care Provided by The Home Team

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Medication Assistance
  • Older Person Care
  • Personal Hygiene Care
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • The Home Team Care Ltd
  • Person in charge
  • Peter Shaw (Managing Director)

The Home Team Reviews (29)

Total of 29, showing 21-29
9.9

The Home Team has a Review Score of 9.9 (9.929) out of 10, based on 14 reviews in the last 2 years. Over all time The Home Team has 29 reviews.

Overall Experience

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Date Published

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15

Review from Christine C (Daughter of Client) published on 28 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend The Home Team highly enough! When Mum was desperate to return home from respite care, the Home Team were fantastic in their prompt and professional response, meeting to discuss her likes and dislikes and arranging a care plan to ensure all her needs were met. Unlike other care services
in the past, Mum had regular carers which she found reassuring and all were professional, reliable, friendly, kind, and caring. Mum told me they couldn’t do enough for her and we both really appreciated the excellent service provided.

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Review from Catherine W (Daughter of Client) published on 6 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent personalised service that has been a godsend during a spell of very poor health. Flexibility over timings, friendly and capable staff and very good rates. Will stick with this company long term.

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Review from Louise L (Daughter of Client) published on 6 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely pleased with The Home Team.
My Mum enjoys there visits immensely, I can now relax knowing my Mum is fully taken care of each morning by the very kind and caring team of professional carers.
Very well led by the care manager, who is always prompt to answer any questions.

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Review from Michaela O (Daughter of Client) published on 1 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Home team were reliable and courteous at all times. They catered for my mother's needs admirably and were able to offer the flexible hours she required. We only needed the support for a short time but this was not a problem. I would recommend Home Team whole-heartedly.

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Review from Marie B (Wife of Client) published on 23 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team of carers that have been looking after my husband have all been kind, compassionate, caring, and professional. They have also supported me through what is a very difficult time. I thank them.

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Review from Nicky C (Daughter of Client) published on 19 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We asked The Home Team to help Mum to get up, washed and dressed and breakfasted every morning. Right from the first visit, we knew we had made the right choice. Every carer we met more than exceeded our expectations. They were punctual, professional, capable and, most importantly, kind and caring with
Mum. It was a huge compliment to the Team that Mum looked forward to each visit from ‘her girls’, and always told me that the visits were such fun.
From my point of view, I felt completely comfortable leaving Mum in their care, and I loved the way they always looked around for more tasks to help with. Unfailingly friendly, reassuring and competent, I found them all delightful, and can’t thank The Home Team enough for looking after Mum so perfectly.

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Review from J B (Client) published on 28 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was an independent person until ill health changed everything and I now need support. I engaged the services of The Home Team and I am delighted with them. The carers are punctual, polite and very efficient and are enabling me to stay in my own home.

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Review from Chris T (Son of Client) published on 14 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am my Dad's full time carer and he depends on me twenty four seven. I really needed to have some help in the house, mainly for companionship for Dad. In searching for the right provider, I discovered The Home Team and I am absolutely delighted and relieved that I did. From the very first email exchange
they have been professional, empathetic, diligent, reliable and trustworthy. After initial contact we had a face to face visit with the managing director and manager, to meet and let us get to know each other. After that I knew I had made the right decision. Dad was at the heart of everything that they wanted to put in place. We agreed a start date after Easter but they still sent Dad an Easter card wishing him all the best! The quality of their care plan is outstanding. Everything is considered and noted to ensure my Dad is safe and content. Dad loves the visits, the staff are just brilliant with him. I can go out now safe in the knowledge that Dad is in the best hands and is being looked after superbly.

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Review from B Q (Daughter of Client) published on 12 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Home Team offer a very professional, caring service. My mother needs the consistency The Home Team provide; they arrive when they say they will, and she has the same person to care for her. Mum really likes and trusts her carer. I like the App that allows me to see how the visit went, and they contact
me with any issues that occur. They are flexible and adapt to suit Mum's needs. It offers peace of mind for me; it's very reassuring to know that I have someone else to help who really does care about my mum's well being.

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Current Review Score: 9.9 (9.929)

Overview of Review Score

The Review Score of 9.9 (9.929) out of 10 for The Home Team is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.929 for The Home Team is calculated as follows: ( (78 Excellents x 5) + (6 Goods x 4) ) ÷ 84 Ratings = 4.929

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for The Home Team is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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