Total Care

Unit 2, Brindley Court, Dalewood Road, Lymedale Business Park, Newcastle-under-Lyme ST5 9QA
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9.5 10 Reviews
  • Total Care, Newcastle-under-Lyme
Total Care UK is a family owned business that collectively has over 30 years of care experience.

Total Care UK are specialist in care and tailors services depending on the needs of the client.

Most people want to stay in their own homes, and having a carer either living in or visiting from time to time means choosing to enjoy life on the client's own terms and being able to maintain independence.

Staff pride themselves on delivering quality person-centred care with compassion, choice, dignity and respect.

The ethos is based purely on happy and healthy lifestyles. Total Care UK offers care tailored to suit the individual, taking into account the things that are important to the client, like family, interests, pets or the garden. This ethos applies to both the care provided to clients and also the support given to staff.

Considering care is a huge step and is one of life’s big decisions, sometimes it’s difficult for people to accept that they need care, especially when life has been independent and fulfilling.

They can sensitively help people through this decision making process, providing all the information needed in order to help make the right decision.

Staff can provide bespoke care packages to people across Stoke on Trent, Newcastle Under Lyme and Staffordshire.

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Care Provided by Total Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • The Recruitment Partnership Ltd
  • Person in charge
  • Joanne Cooper (Manager)

Funding & Fees Guide for Total Care

  • Prices

  • £30.50 - £32.50 Per Hour

  • An additional Milage charge may apply depending on location

Total Care Reviews (10)

9.5

Total Care has a Review Score of 9.5 (9.500) out of 10, based on 5 reviews in the last 2 years. Over all time Total Care has 10 reviews.

Overall Experience

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Review from Susan S (Daughter of Client) published on 7 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been looked after by Total Care since January 2024 until this last week when he needed to go into care. I have deliberately said 'looked after' because that is truly how I feel about the care he has received! I have come to regard the people coming into my father's home as family members
with their caring attitude. Everyone involved treated him as a human being and with dignity getting to know him well. I am going to miss them.
The manager and the rest of her team in the office have also been a lifeline to me. It is not often that you can pick the phone up and it is answered on the 2nd ring with no annoying menu to go through! No matter the reason for contacting them my request or query was always answered in a patient' helpful way and even more importantly with a good sense of humour that reduced my stress levels and which helped me through a distressing time. Each time they have gone over and beyond.
Thank you so much from both me and my father.

Reply from Becky Miller, Director at Total Care

Thank you so much for your heartfelt review. It means the world to us to know that your father's care felt like an extension of family. Our team strives to provide respectful, compassionate, and dignified care, and it's incredibly rewarding to hear that they became trusted, familiar faces in his life. We understand how important it is to have that personal connection and support during such times, and we're truly grateful that our office team could be a source of comfort for you as well.Your kind words affirm that our efforts are making a positive difference, and they inspire us to continue going above and beyond. Please extend our warmest regards to your father, and remember that we're just a call away if there's anything we can do. Thank you again from all of us at Total Care.


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Review from K P (Daughter of Client) published on 2 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t thank the team at Total Care enough, Mum's regular carer consistently goes above and beyond, she’s got to know Mum well and will always text me with any issues. I feel very confident that she’s looked after and is happy in the care of the total care team.

Reply from Becky Miller, Director at Total Care

Thank you for taking the time to review the team. We at Total Care are thrilled to hear that you are happy and confident with our services. We look forward to continuing supporting your family.


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Review from E B (Daughter of Client) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This company have gone above and beyond to accommodate continuity for Dad. After a stay in hospital, Dad had his discharge delayed four times in five days.
Total Care went out of their way to ensure care was reinstated. Their plans to recommence the package were amended significantly at very short
notice.
'Needs of clients come first' appear to be a priority for this team.
Refreshing attitude to caring... thank you so much.

Reply from Andy Talbot, Director at Total Care

Thank you for sharing your positive experience with Total Care. It's great to hear that they went above and beyond to accommodate your dad's needs and ensure continuity of care. Our clients are precious, and we make every effort to ensure that we can support them as much as possible, our caring and dedicated professionals always try to prioritise their clients' well-being. Thank you for acknowledging their efforts and for taking the time to express your gratitude.


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Review from Alan N (Son of Client) published on 21 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always polite, helpful and sympathetic towards my mothers needs, being an independent person mum was a little frightened by strangers coming into her home however she needn’t have worried the were very supportive.

Reply from Becky Miller, Director at Total Care

Thank you for taking the time to leave us a review. It's great to hear how the support we have provided has made an impact on your mum.


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Review from Cathy O (Daughter of Client) published on 7 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and accommodating. Professional in their manner - will offer to contact District Nurse on Mum's behalf if necessary. Issues reported on the app can be followed up by us. Patient. Will let my mum do what she can herself.

Reply from Andy Talbot, Director at Total Care

Thank you so much for taking the time to leave us a review! We greatly appreciate your feedback and are thrilled to hear that you have had such a positive experience with our service.
Your kind words mean a lot to us and serve as a great motivation for our team. We are constantly striving to provide the best possible experience for our clients and your review reaffirms that we are on the right track.
If there is anything else we can do to assist you or if you have any further feedback, please do not hesitate to reach out to us. We are always here to help.


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Review from M C (Daughter of Client) published on 8 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing staff, caring and nothing is too much trouble. My mum has already made good relationships with the staff. Always on time and the caring of the staff members is outstanding. The rota is emailed out weekly so we know in advance what carers will be coming and at what times. Nothing is too much
trouble.

Reply from Andy Talbot, Director at Total Care

On behalf of myself and everyone here at Total Care UK, I would like to thank you for taking the time to provide this review. We are over the moon to hear that you are happy with the service we provide and we look forward to continuing to support moving forward.


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Review from Alan N (Son of Client) published on 8 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was always a little scared to let strangers into the house but she needn't have worried. From start to finish, Mum was instantly put at ease. The staff were always polite and ready to help and nothing was too much trouble.

Reply from Andy Talbot, Director at Total Care

On behalf of myself and everyone here at Total Care UK, I would like to thank you for taking the time to provide this review. It was our pleasure supporting your mum and I will be sure to feedback on your compliments to your mum's main carers. I am sure they will be very delighted to hear the appreciation and positive feedback from you.


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Review from C D (Client) published on 2 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent and very friendly staff. Everyone knows my name when I speak over the phone. All will bend over backwards to help me, thank you so much, you are brilliant. Get to know the regular carers.

Reply from Andy Talbot, Director at Total Care

On behalf of myself and everyone here at Total Care UK, I would like to thank you for taking the time to provide this review. We are over the moon to hear that you are happy with the service we provide and we look forward to continuing to support you, moving forward.


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Review from Deb A (Daughter of Client) published on 30 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t recommend this company highly enough! I really don’t know what we would have done without them these past few days. They are more than caring for my dad, they are treating him like a king. The carers have a heart of gold and go over and above their duty to ensure my dad is well looked after,
safe and secure. Thank you so much.

Reply from Andy Talbot, Director at Total Care

On behalf of Total Care UK I would like to thank you for taking the time to provide this review. We are over the moon to hear that you are happy with the service we provide and we look forward to continuing to support you and your loved ones, moving forward.


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Treated with Dignity

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Review from Yvonne S (Daughter of Client) published on 9 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care company hasn’t been going long in the care industry but I can highly recommend them. Absolutely fantastic care and they go above and beyond for my mum. The owners of this company go above and beyond too for their staff. I am so pleased I came over to this new company as I am now relaxed and
they are only a phone call away. I am so happy I leave it all to them and that’s what you need. Thank you all - keep up the good work. We, as a family, would like to say thank you to you all.

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Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for Total Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Total Care is calculated as follows: ( (29 Excellents x 5) ) ÷ 29 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Total Care is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (2)

Rebecca

Rebecca Miller

Job Title: Director

Joined: 2020

I'm an experienced and caring leader with a strong background in managing business. I focus on making sure clients receive top-notch care while supporting my team to deliver their best. I'm passionate about improving the quality of life for those in need and ensuring our services run smoothly, effectively, and compassionately.


Key Skills:


Leading and motivating teams


Creating and improving care services


Making sure we meet all regulations and standards


Managing budgets and finances


Building strong relationships with clients and their families


Training staff and helping them grow


Excellent communication and people skills


Joanne

Joanne Cooper

Job Title: Registered Manager

Joined: 2023

Joanne Cooper is an experienced and highly skilled Care Manager with a passion for providing exceptional care and support to individuals in need. With over 25 years of experience in the healthcare industry, Joanne has developed a deep understanding of the complexities and challenges faced by both patients and their families.


Joanne's commitment to delivering person-centred care is evident in her strong communication and interpersonal skills. She possesses a natural ability to build rapport and establish trust with patients, ensuring their comfort and well-being throughout their care journey. Her empathetic nature allows her to truly connect with individuals, understanding their unique needs and tailoring care plans accordingly.


As a Care Manager, Joanne excels in coordinating and overseeing comprehensive care plans, collaborating with multidisciplinary teams to ensure all aspects of a patient's care are addressed. She is adept at conducting thorough assessments, identifying areas of improvement, and implementing appropriate interventions. Joanne's attention to detail and organizational skills enable her to effectively manage complex cases, ensuring that all necessary resources and services are accessed and utilized.


Furthermore, Joanne's extensive knowledge of healthcare regulations and policies allows her to navigate the system efficiently, advocating for her patients' rights and ensuring they receive the highest quality of care. Her ability to stay up-to-date with industry trends and best practices enables her to provide informed guidance and support to both patients and their families.


Overall, Joanne Cooper is a compassionate and experienced Care Manager who is dedicated to improving the lives of those she serves. Her exceptional skills, extensive knowledge, and genuine care for others make her an invaluable asset to our team.


Frequently Asked Questions about Total Care

What Type of Services does Total Care offer?

Total Care offers Home Care.

How many Carers does Total Care employ?

Total Care employs 16 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Total Care to verify any information. View our terms and conditions. Total Care has an Enhanced Service – more info.