GoodOaks Homecare - Southampton and Winchester

Unit 4 Carpenters Court, 48 St Johns Road, Hedge End, Southampton SO30 4AG
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7.9 7 Reviews
  • GoodOaks Homecare - Southampton and Winchester, Southampton
GoodOaks Homecare - Southampton & Winchester offers reliable visiting and live-in care services where the health of wellbeing of clients is put first, allowing them to maintain their independence in a familiar place.

Focused on providing a premium service of personalised, dependable and quality homecare, GoodOaks Homecare provides a range of services including personal care, household and domestic services and specialist care such as live-in care and companionship.

The aim is to become the most respected agency in Hampshire, both as a care provider and the employer of choice for caregivers across the county.

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Care Provided by GoodOaks Homecare - Southampton and Winchester

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Tara Mair (Registered Manager)

Funding & Fees Guide for GoodOaks Homecare - Southampton and Winchester

  • Prices

  • Visiting care starts at 30 minutes from £21.18 up to an hourly rate from £30.29.
    Good oaks home care can also provide overnight stays from £120 and full live in care starting from £1200 dependant on assessment.

  • Each of our care packages are tailored to your individual needs, please get in touch with us to discuss your requirements.

GoodOaks Homecare - Southampton and Winchester Reviews (7)

7.9

GoodOaks Homecare - Southampton and Winchester has a Review Score of 7.9 (7.938) out of 10, based on 3 reviews in the last 2 years. Over all time GoodOaks Homecare - Southampton and Winchester has 7 reviews.

Overall Experience

  • 5
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Review from Susan M (Daughter of Client) published on 30 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Good Oaks care team has formed a very good relationship with my father. They have been professional and caring at all times and have shown flexibility when problems have arisen. Our regular carers have provided consistency, practical support and positivity in their everyday dealings with my father.

Reply from Tara Mair, Director at GoodOaks Homecare - Southampton and Winchester

Thank you for your kind review which highlights our exceptional care team. It is a pleasure to provide the care for your father and to work alongside your family as whole.


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Review from Audrey L (Daughter of Client) published on 11 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I have been trying to get in live voice contact for a few weeks. I have sent emails. I am trying to pay by direct debit. I keep asking for direct debit information. It has now been a month. No information.

Reply from Tara Mair, Director at GoodOaks Homecare - Southampton and Winchester

Hi Audrey, thank you for your review highlighting the 5-star care from our care team. Please accept our apologies that verbal communication has been difficult across time zones - we will look to see how we can make this more effective for families who are abroad. Our direct debit form was sent across to you twice previously and I'm pleased you are now successfully in receipt of this. Thank you for your comments.


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Review from Sheila B (Wife of Client) published on 19 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On the basis of excellent advice from a close friend, I contacted Good Oaks and am very impressed by their helpful and compassionate assistance for my husband, who has Alzheimer's. The carers are sympathetic and calm and their experience with dementia patients is invaluable. They are totally reliable
and go the extra mile to make my husband smile and feel comfortable. The management are helpful and efficient. This company has made my life as a carer easier and I am very grateful and wholeheartedly recommend them.

Reply from Tara Mair, Director at GoodOaks Homecare - Southampton and Winchester

Thank you for your kind words and recognising the work of our care professionals. It is a pleasure to support you both.


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Review from P B (Client) assisted by family/friend published on 29 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having not used carers before, I find this a pleasant experience. I am treated with dignity and have made friends with all the carers, they are efficient, courteous and nothing is too much trouble - just a great company to deal with.

Reply from Jose Rodriguez, Director at GoodOaks Homecare - Southampton and Winchester

Thank you so much for your feedback. We are very pleased our service is supporting you and you are benefitting from our care and it is making a difference in your quality of life. We are here to help. Kind regards. Jose


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Review from Jenny C (Wife of Client) published on 13 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough about the high standard of care my husband receives from all the staff at Good Oaks Home Care. The management and care team work together to provide first-class care. They are professional and efficient whilst being pleasant and friendly. They are always punctual and will
let us know if there are any changes (which is rare). The standard of care is high but most importantly they take time to not only do care tasks but to build up a good relationship with us and respect my husband’s needs and wishes. They also support me with any concerns I may have and I feel at ease mentioning any concerns or suggestions about my husband's care. I can fully rely on them to be here when they are scheduled and do everything (and more) that is required. I would highly recommend Good Oaks Home Care.

Reply from Jose Rodriguez, Director at GoodOaks Homecare - Southampton and Winchester

Thank you so much for your positive feedback. It means a lot to us and makes our efforts worthwhile.


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Review from Richard S (Husband of Client) published on 22 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since taking over the care for wife in December 2021 the care provided has been excellent. The important thing for us is continuity of care and the time the carers arrive to support us. Both of these have been adhered to which makes the rest of the day here so much easier as I am the overall main carer
for my wife and family. I feel with this I can be confident to take a full respite break which I haven't been able to for about 2 years, with the care team covering me fully. Long may this partnership continue.

Reply from Jose Rodriguez, Director at GoodOaks Homecare - Southampton and Winchester

Thank you so much for your feedback. We are delighted that our service is supporting your family and yourself.


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Review from E S (Wife of Client) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the care being given to my husband. The carers are friendly and treat him with respect.

Reply from Jose Rodriguez, Director at GoodOaks Homecare - Southampton and Winchester

Thank you for your kind review! We are pleased we are able to help your husband, I will pass on your feedback to the rest of the team too. Many thanks.


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Current Review Score: 7.9 (7.938)

Overview of Review Score

The Review Score of 7.9 (7.938) out of 10 for GoodOaks Homecare - Southampton and Winchester is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.438 for GoodOaks Homecare - Southampton and Winchester is calculated as follows: ( (11 Excellents x 5) + (3 Goods x 4) + (2 Poors x 2) ) ÷ 16 Ratings = 4.438

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for GoodOaks Homecare - Southampton and Winchester is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (5)

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Meet the Team (1)

Tara

Tara Mair

Job Title: Registered manager

Joined: 2023

"I really do love my job, the care community is very special and together we are working hard so ensure the best care possible for our clients.”


Frequently Asked Questions about GoodOaks Homecare - Southampton and Winchester

What Type of Services does GoodOaks Homecare - Southampton and Winchester offer?

GoodOaks Homecare - Southampton and Winchester offers Home Care.

How many Carers does GoodOaks Homecare - Southampton and Winchester employ?

GoodOaks Homecare - Southampton and Winchester employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact GoodOaks Homecare - Southampton and Winchester to verify any information. View our terms and conditions. GoodOaks Homecare - Southampton and Winchester has a Platinum Service – more info.