Valour Healthcare Services

3000 Aviator Way, Manchester Business Park, Manchester M22 5TG
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9.7 15 Reviews
  • Valour Healthcare Services, Manchester
The team at Valour Healthcare Services understand that the decision to find a homecare provider is not an easy one to make, and finding the right one for you or your loved one is often a journey of discovery and realisation.

Valour Healthcare offers an empathic and caring homecare service, all Valour Healthcare staff are selected for their caring and compassionate nature and they provide care in your/your loved one's own home. Valour carers are highly proficient in assisting with personal care, preparing meals & nutrition and domestic duties and they can also provide companionship, assistance with shopping and accessing the local community too.

Valour Healthcare offer a range of services from 30-minute visits to 24-hour care with waking nights or live-in care, this gives you or your loved one the opportunity to remain independent in the comfort of your/their own home, without compromising on the quality of care you/they receive. Valour Healthcare's flexible approach supports their belief in individuality, independence and inclusion and family and friends are welcome to be involved as much or as little as they would like.

So whether you need a little extra help around the home, an alternative to hospital or residential home admission, or simply a solution which helps you or your loved ones to stay in your own home while being cared for, Valour Healthcare's service can be tailored to meet your exact requirements.

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Care Provided by Valour Healthcare Services

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cleaning Service
  • Community Nurse
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • Healthcare Assistant
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Nursing/Care Home Nurse
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Support Worker
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Adult Nursing Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Nursing Care (on a contracted hours basis)
  • Nursing Care for Children
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Respite Cover
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Valour Private Ltd
  • Person in charge
  • Gelly Manzira and Violet Chigodo (Registered Managers)

Funding & Fees Guide for Valour Healthcare Services

  • Prices

  • 30mins from £11.63
    45 mins from £17.44
    Hourly visits from £23.25

  • Fees are based on time, handling requirements, complexity and care needs. However, all fees are competitive. Minimum visit length is 30 mins.

Valour Healthcare Services Reviews (15)

9.7

Valour Healthcare Services has a Review Score of 9.7 (9.671) out of 10, based on 15 reviews in the last 2 years. Over all time Valour Healthcare Services has 15 reviews.

Overall Experience

  • 13
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Date Published

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Review from A B (Brother of Client) published on 10 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Valour have been extremely helpful with my Sister, they attend twice daily to administer medication and make sandwiches and snacks as required and carry out welfare checks etc
They always alert me to any issues and respond quickly to any changes we have to make in her care.
Very pleased with the service
we receive and would recommend them

Reply from Sara Yarwood, Office Manager at Valour Healthcare Services

Thankyou for taking the time to review our service. We are pleased that you have found our carers to be helpful and responsive to your sister's changing needs. We thank you for your recommendation and wish you and your sister the very best for the future and hope she settles in quickly. Best wishes from the Valour Team.


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Review from A R (Father of Client) published on 31 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Valour staff were always courteous, friendly, professional and willing to help. The carers put our son at ease with great patience and care, including day and overnight care. I am happy to recommend them.

Reply from Sara Yarwood, Office Manager at Valour Healthcare Services

Thankyou for taking the time to review our service. Thankyou for your perspective on the care provided to your son. Your son is a lovely young man and our carers found him extremely pleasant to care for. We take pride in providing a quality person centred service that can be freely recommended. I will be sure to advise the carers of your lovely comments. Thankyou and Best Wishes from the Valour Team.


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Review from D P (Mother of Client) published on 26 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Since commencement of the contract with Valour I have experienced 2 cases of gross misconduct and a safeguarding raised for staff who were falling asleep regularly on waking nights, 2 staff warned for excessive usage of phone whilst caring for my son. My son has a complex syndrome, nightly seizures
and is non verbal, autistic and is globally delayed and vulnerable. I was told staff were experienced but this proved not to be the case as all panicked in the event of my son having a seizure. The staff were only caught as I had camera footage in the home. Valour served notice to remove their services a few weeks after staff were sacked but remained in situ as there was no other provision to move to. It has taken months to find suitable provider and once Valour were alerted of a new provider they immediately gave 7 days notice and effectively left my son with NO care provision as the new provider had NO staff ready to take over in that time period. No duty of care. Absolutely disgusted.

Reply from Sara Yarwood, Office Manager at Valour Healthcare Services

Thankyou for taking the time to review our service. 11 months into providing care we received a report of 2 carers sleeping on duty. We followed our policies & procedures & both were suspended immediately,pending investigation. Following our policy we reported this ourselves as a safeguarding issue & the enquiry was closed because all procedures were followed. Both carers dismissed after investigation. We were unable to Spot Check night shifts as permission was declined, citing CCTV is monitored by parent & she would report any issue. As requested by parent all movements & sounds made by SU are recorded on the app, including time & action. eg 00.28 Teeth grinding 5 sec, Head shaking, Oxygen saturation 94% Heart rate 63. So constant phone use is expected for this degree of recording. All carers were experienced & trained in complex care. 28day Notice was given in August 2024 but only ended Feb 2025. If you would like further clarification please call our office. Best wishes from Valour


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Review from David C (Brother of Client) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed assistance after caring for my brother who had multiple cancers. We had managed ourselves for around 2 years but found it getting more demanding. We had carers calling 4 times daily and quite honestly couldn't be happier with the service.
The girls were all very good with my brother and most
importantly, he was happy for them to be in his home. They respected his wishes and were interested in his well-being.

Reply from Sara Yarwood, Office Manager at Valour Healthcare Services

Thank you for taking the time to review our service at what must be a difficult time for you and your family. We are pleased that your brother was happy with our carers and that you as a family were confident that your brother was being cared for with respect and dignity. Best wishes to you and your family from the Valour team.


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Review from Jennifer B (Daughter of Client) published on 7 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were very polite, friendly and caring. Also very professional. Showing compassion to Mum and the family. They were very easy to get hold of on the phone when needed. I can recommend them to anyone who has a loved one who needs carers.

Reply from Sara Yarwood, Office Manager at Valour Healthcare Services

Thank you for taking the time to review our service. We are pleased that you found our service accessible and that our carers were professional, friendly and compassionate. Thank you for your recommendation. Best wishes to you and your family from the Valour team.


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Review from S W (Client) published on 3 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had complete professionalism from the carers at all times, they are also friendly and polite and prompt, there has been the odd occasion when they have been late but have always kept me informed of how long they're going to be, I find they will go above and beyond if needed and I would certainly
refer other people to use their services, all in all, I'm very impressed with the overall services. Well done ladies a job very well done.

Reply from Sara Yarwood, Office Manager at Valour Healthcare Services

Thank you for taking the time to review our service. We are delighted that you are happy with our carers and that our carers are providing you with a friendly yet professional service. We are proud of our carers and the service they provide. Thank you for your glowing review of their work and your recommendation. I will be sure to pass on your lovely review to our carers.


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Review from Janet D (Daughter of Client) published on 3 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are more than happy with the care workers who always arrive with a smile on their faces, they are very polite and their care for my dad is exceptional. They arrive on time and do ring to say if they are running late and always find time to have a chat and ask if they can do anything else for us.

Reply from Sara Yarwood, Office Manager at Valour Healthcare Services

Thank you for taking the time to review our service. We are delighted that you are happy with our carers and that our carers are providing exceptional service, and with a smile too. We are proud of our carers and the service they provide, I will be sure to notify them of your lovely review of their work.


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Review from J H (Nephew of Client) published on 15 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Genuinely fantastic service, the care team was absolutely amazing. They looked after my auntie with so much compassion and were professional at all times.
From my experience I can highly recommend Valour Healthcare and cannot thank them enough for all that they have done.

Reply from Sara Yarwood, Office Manager at Valour Healthcare Services

Thank you for taking the time to review our service. We are grateful that you and your family were happy with the service that our carers provided for your auntie and appreciate your acknowledgement of the carer's compassion and professionalism, we are extremely proud of our team. Best wishes from the Valour Team.


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Review from Stephen W (Husband of Client) published on 31 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers attended my wife for 3 weeks at home. They were polite, caring and obviously well-trained.
Communication from the manager was prompt if the carers recognised an issue.
Would not hesitate to use these carers again.

Reply from Sara Yarwood, Office Manager at Valour Healthcare Services

Thank you for taking the time to review our service. We take pride in ensuring our staff are trained to the highest standard and are backed up by responsive office staff and we are grateful that you recognised your wife was being well cared for with due dignity and respect at what must have been a very emotional time for all of you. Best wishes from the Valour Team.


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Review from C H (Daughter of Client) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The girls did a good job looking after my mother, always friendly and efficient. She suffers with dementia and they were careful to explain what they were doing and to help her with tablets.
Unfortunately on a few occasions, they left early before the hour was up.

Reply from Sara Yarwood, Office Manager at Valour Healthcare Services

Thank you for taking the time to review our service. We are pleased to hear that our carers did a good job with your mother and she was treated with care and compassion. Thank you for highlighting short stays, I don't know why this happened. Can you contact our office, so we can get some more information please? Thank you and take care.


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Review from Ruby C (Granddaughter of Client) published on 2 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since coming out of the hospital in December 2023, my grandma received the most wonderful care from Valour Healthcare. She always had such a positive experience with each carer who came and was always praising them! No job was too much for them and they were always willing to help in any way they could.
My grandma enjoyed their company so much, she enjoyed getting to know each one of the carers individually. They always had the time to chat to her, which is lovely. My grandma felt very safe and well looked after during each visit, from personal care to support getting into bed each night, which gave her great reassurance after being in the hospital for so long. Sadly, my grandma passed away on 25th February 2024, to which one of the carers unfortunately found her. But they still stayed to offer support until the family arrived, which we will forever be thankful for. From all the family, we will always remember the wonderful care you gave, and we will always be grateful.

Reply from Sara Yarwood, Office Manager at Valour Healthcare Services

Thank you for taking the time to review our service and the lovely feedback for our carers, which I will be sure to pass on. We are so happy that in your grandma's final months, she felt safe, comfortable and reassured while getting to know and chatting with her carers. Please accept and pass on our deepest condolences to you and the rest of her family.


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Review from Helen N (Daughter of Client) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to say I got back yesterday after spending 3 nights at Mum and Dad's and I have to say your staff are so lovely with Mum and Dad. Professional whilst also being so caring and empathic. So nice to know that Mum and Dad are in good hands especially as I live in another part of the country
so can't be there all the time.

Reply from Sara Yarwood, Admin at Valour Healthcare Services

Thank you for taking the time to review our service. We are very happy that you are pleased with our carers and their care of your parents. We are glad that you are reassured that your mum and dad are well looked after in your absence and 'are in good hands'. Thank you for your lovely review


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Review from Rita B (Daughter of Client) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has received wonderful care from you. Your colleagues were always polite, friendly and genuinely concerned about my mum. When mum was ill, the carer would contact me or if she felt I needed to be informed of a concern, it was dealt with promptly. Mum felt safe with the carers.

Reply from Sara Yarwood, Admin at Valour Healthcare Services

Thank you for taking the time to review our service. We are delighted that you were happy with the quality of care provided by our carers. It is wonderful to know that you and your mum felt supported by us.


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Review from Michaela H (Daughter of Client) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise Valour Healthcare and the ladies who provide Mum's care enough. The ladies are all really helpful, informative and fabulous with Mum. They are a constant for Mum and it is the same ladies that provide care on a rotating basis and this is good for Mum also. Nothing is too much for them
and they do not hesitate to call either me or my brother if they have any concerns. They are all friendly and are always ready to have a chat. We couldn't wish for better care for our Mum. Thank you.

Reply from Sara Yarwood, Admin at Valour Healthcare Services

Thank you for taking the time to review our service. We are pleased that your mum is happy and comfortable with our carers and her family are happy with the care she is receiving from our team.


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Review from Emma C (Daughter of Client) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t praise Valour and the ladies who work for them highly enough. The company send the same lady for the whole day and if possible the same lady attends for three or four days. This helps with Mum’s condition. The ladies are very professional. They are caring and helpful and will do any tasks requested
of them. They are always on time and stay the full time that has been allocated. Mum has benefited from such excellent care. Thank you.

Reply from Sara Yarwood, Admin at Valour Healthcare Services

Thank you for taking the time to review our service. We are pleased that you are happy with the care your mum is receiving from our carers and that your mum is benefiting from them too. We will notify our carers of your lovely review too. Thank you.


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Current Review Score: 9.7 (9.671)

Overview of Review Score

The Review Score of 9.7 (9.671) out of 10 for Valour Healthcare Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.671 for Valour Healthcare Services is calculated as follows: ( (75 Excellents x 5) + (4 Goods x 4) + (6 Very Poors x 1) ) ÷ 85 Ratings = 4.671

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Valour Healthcare Services is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Valour Healthcare Services

What Type of Services does Valour Healthcare Services offer?

Valour Healthcare Services offers Home Care & Nursing Care.

How many Carers does Valour Healthcare Services employ?

Valour Healthcare Services employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Valour Healthcare Services to verify any information. View our terms and conditions. Valour Healthcare Services has an Enhanced Service – more info.