Acorns Health Care

The Barn, Calcot Mount Buisness Park, Calcot Lane, Curdridge, Southampton SO32 2BN
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9.0 9 Reviews
  • Acorns Health Care, Southampton
Acorns Health Care provides care services and support to people living in the local community.

With a current Good CQC rating (September 2021), the team strive to empower people to live life as independently as they can with the support they need. This includes personal care such as getting dressed and showering as well as wellbeing support like preparing balanced meals. The team can also offer assistance with medication, helping to ensure medication is taken and ordered as required.

Acorns Health Care also offers supported living properties, where people requiring support can live and receive the support they need. In this accommodation, the person is responsible for their own bills, buying food and socialising, and the team support them to do this safely and successfully whilst living life the way they choose.

Care Provided by Acorns Health Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Personal Hygiene Care
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)

Good to Know

  • Owner
  • Acorns (Southern) Ltd
  • Person in charge
  • Cass Palmer (CEO)

Funding & Fees Guide for Acorns Health Care

  • Prices
  • Day- £24.94
    Nights £27.44


    please ask for more information around sleeps and bank holiday


  • All of our fees are tailored to each individual client’s needs, please enquire for more information.


9.0

Acorns Health Care has a Review Score of 9.0 (8.977) out of 10, based on 4 reviews in the last 2 years. Over all time Acorns Health Care has 9 reviews.

Overall Experience

  • 6
  • 3
  • 0
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Date Published

9
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Overall Experience  Overall Experience 4.0 out of 5

I would like to say that my son appears to be very settled in his home and with his current staff team. When I have had any concerns regarding staffing or any other matter as issues do sometimes arise, both the home manager and senior management are very approachable and responsive and do take actions
to resolve the issue. Communication sometimes appears to be inconsistent with regard to feeding information through from management level to care staff and amongst the care team but I feel this has improved recently. I do feel the need to check things though to ensure information gets passed to relevant person and I am heavily involved in staff meetings and training so it's ongoing.

Reply from Amanda Barnwell, Registered Manager at Acorns Health Care

Thank you for your honest and positive feedback. We appreciate you highlighting the communication issue. We'll continue to work on it, and we value your ongoing involvement in helping us achieve consistency.


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Overall Experience  Overall Experience 5.0 out of 5

The Acorns staff dealt with my grandads funeral exceptionally well. They support Dad to attend the wake and spend time with family and friends. They made him feel supported but not embarrassed around his friends, promoting his dignity and respect. They support him through a very difficult time and as
a family we really respect that and are thankful.

Reply from Amanda Barnwell, Registered Manager at Acorns Health Care

Thank you for your honest and positive feedback. We will relay your kind words to the staff team. Please continue to communicate with us about any areas where we can further improve


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Overall Experience  Overall Experience 4.0 out of 5

My daughter has lived in her home since they opened, she is very happy there. Staff have built her trust and confidence up to the point she is out in the community every day, she is well-known around the village.
My daughter can be very challenging and struggles with change, staff have always dealt
with this in an ethical manner.
Staffing has been up and down but I can honestly say I believe she has always been looked after well. The management around this company actually care about their service users.

Reply from Amanda Barnwell, Registered Manager at Acorns Health Care

Thank you for your lovely review. It's good to have the feedback which enables us to improve.


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Overall Experience  Overall Experience 5.0 out of 5

Acorns provide an excellent homely environment for my son. Staff are knowledgeable and well trained in managing and changing every aspect of his behaviours. The teamwork is very much evident in the way they assess, plan and deliver the care package.
I am more than happy with the many ways he is starting
to become more independent, becoming more sociable and developing.
He calls this his home and to me that speaks volumes in terms of his contentment and happiness. My grateful thanks go to everyone at Acorns.

Reply from Amanda Barnwell, Registered Manager at Acorns Health Care

Thank you, what an amazing read. It's been a pleasure working alongside you.


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Overall Experience  Overall Experience 5.0 out of 5

My experiences over the last three years with Acorns regarding my daughter's care I am absolutely delighted. I know my daughter is very happy, safe, and secure, and therefore Acorns for me is perfect.

Reply from Amanda Barnwell, Registered Manager at Acorns Health Care

Thank you for the lovely feedback, what an amazing read about one of our homes and staff. It's been a pleasure working alongside you.


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Overall Experience  Overall Experience 5.0 out of 5

My son transitioned into Acorns smoothly as a direct result of the over and above effort put into it by the team. He considers it his home and is happy. He has a balance between activities and downtime that best suits him, there is no pressure for him to do more than he is comfortable with and he has
the staff wrapped around his little finger! I couldn't be happier and it is so reassuring that his needs are put first and foremost by all of the team. Thank you to everyone.

Reply from Amanda Barnwell, Registered Manager at Acorns Health Care

Thank you for your feedback, what an amazing read about one of our homes and staff. It's been a pleasure working alongside you. We will continue to maintain our high standards.


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Overall Experience  Overall Experience 5.0 out of 5

Excellent care provider who put the well-being of the service users first rather than profit. The staff have a genuine desire to look after my daughter and for the first time in her 27 years, I am able to relax that she is safe in someone else's hands and my daughter's behaviour reflects the security
she feels with minimal incidents. They have taken the time to understand her and listen to what she needs as an individual rather than following a generic script.

Reply from Amanda Barnwell, Registered Manager at Acorns Health Care

Thank you for the lovely feedback, what an amazing read about one of our homes and staff. It's been a pleasure working alongside you. We will continue to maintain our high standards.


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Overall Experience  Overall Experience 4.0 out of 5

My daughter has been with this service provider for over a year. Whilst there has been a high turn over of staff, the staff that work there regularly are dedicated and approachable, they work hard at correcting any issues and embrace family input. They have an open door policy and on the whole I am
welcomed by staff that recognise me and my family.

Reply from Amanda Barnwell, Registered Manager at Acorns Health Care

Thank you for your lovely review. It's good to have the feedback which enables us to improve.


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Overall Experience  Overall Experience 5.0 out of 5

My son has become a very polite and happy young man since living at an Acorns home. He was a very anxious and aggressive person displaying behaviours that were harmful to himself, others and property. He has learnt to regulate his emotions and anxiety to a degree that they are no longer damaging. He
has been transformed in so many ways both on a small and large scale. He has begun to become more independent and has learnt many life skills, social skills and friendships. He calls Acorns his Home which is something I never thought would ever happen. The home is welcoming and feels like a home environment. There is nothing I can fault. My son has been in a few places and this is the very best placement and I can highly recommend it. The transformation in my son is nothing short of a miracle. I now have peace in my heart that he is well-cared-for every minute of every day. Thank you Acorns Health Care.

Reply from Amanda Barnwell, Registered Manager at Acorns Health Care

Thank you, what an amazing read about one of our homes and staff. It's been a pleasure working alongside you. We will continue to maintain our high standards.


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Current Review Score: 9.0 (8.977)

Overview of Review Score

The Review Score of 9.0 (8.977) out of 10 for Acorns Health Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.727 for Acorns Health Care is calculated as follows: ( (16 Excellents x 5) + (6 Goods x 4) ) ÷ 22 Ratings = 4.727

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Acorns Health Care is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Apr 2024

Overall
Requires improvement

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Requires improvement
  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (6)

Susan

Susan Vaughan

Job Title: Founder & Ambassador

Joined: 2019

Since 1987, Sue has worked in various areas of health and social care across the spectrum of age groups from birth to the elderly. In the eight years prior to founding Acorns Sue was firstly Head of Care for an independent company providing residential care for young people. During her tenure and leadership, the company achieved consistent “outstanding” Ofsted inspections at all their homes.


Sue has a thorough knowledge and understanding of the legislation regulating the care industry gained from her breadth of experience at all levels in the sector. She is passionate about the importance of building excellent teams of care workers so that service users are positively supported to achieve “outstanding” outcomes from their individual care plans.


“I have always had the ethos that I would care for anyone in a way that I would want my family cared for. This ethos has driven me to expect the highest standard of care from any team that I have led, ensuring that the team works as a ‘we’.”


Cass

Cass Palmer

Job Title: Chief Executive Officer

Joined: 2025

Cass started her Health and Social Care career in 2007. She had finished her Law and Taxation degree and took some time out to travel to prepare for her legal career. After travelling Southeast Asia, she began working in a residential home providing care and support for individuals diagnosed with complex mental health conditions. The rest is history!


With extensive experience in the field, she has run residential, supported living, and community services for both national and smaller providers. Her main focus is ensuring individuals are in the most appropriate settings to meet their physical and psychological health needs. A strong advocate for people with learning disabilities, autism, and mental health conditions, she firmly believes that everyone should have an exceptional quality of life and access to meaningful activities and hobbies. Passionate about increasing awareness and understanding of psychological health, she has been a trainer in Mental Health Awareness since 2013. Additionally, she has supported individuals navigating legal processes, striving to make their experience as stress-free as possible.


Health, fitness, and wellbeing are key interests in her life, and Cass continues to study within this field. A qualified personal trainer, nutrition advisor, and health coach, Cass volunteers as a health coach to individuals with various health conditions. Her goal is to help those who may struggle to access the resources needed to achieve their health and fitness goals. Cass also volunteers for Crohn’s and Colitis UK by supporting the charity with the content within their publications.


Amanda

Amanda Barnwell

Job Title: Registered Manager & Nominated Individual

Joined: 2019

Immediately prior to joining Acorns, Amanda was a Deputy Manager and then the Registered Manager across five locations in CQC regulated care homes providing both personal care without nursing and domiciliary care within the Adult Care sector. Prior to that, she was a Deputy Residential Care Manager in residential homes for both children and young people.


Amanda's experience has equipped her with a proven track record in safeguarding, and adhering to laws, regulations, policies and best practices to ensure service users’ dignity, confidentiality, choice, rights, respect and equality.


Hayden

Hayden Foster

Job Title: BD Director/Registered Manager

Joined: 2019

Hayden has grown and developed in Social care starting as a support worker. He is now on his level 6 Diploma leading him into a senior management role.


Hayden has played a big part in growing Acorns as the family business.


Hayden is very caring and will ensure the family ethos is carried forward in the future.


Benjamin

Benjamin Crowcroft

Job Title: Finance Director

Joined: 2023

Ben spent 6 years working in practice as an auditor, qualifying as a Chartered Accountant at a Big 4 firm, before moving into industry to expand his experience and knowledge. He joined the team in March 2023 as Financial Controller.


Ben has gained experience across many sectors and businesses including hospitality, renewable energy, manufacturing and sport.


He has proven to be a valuable member of the team, bringing insight and value to the business and is thoroughly enjoying putting his skills and experience to good use in the care sector.


Helen

Helen Green

Job Title: Office Manager

Joined: 2020

Helen spent 31 years working in retail banking, followed by 2 years in a GP surgery before joining our Team in January 2020 as Book Keeper and HR Administrator.


She has a vast experience of working within an office environment and has acquired skills relating to the recruitment of care staff as well as a good knowledge of what is required to assist in the staffing of an excellent care staff team due to her previous 3 years with Acorns and now promoted to Office Manager.


“I am incredibly proud to work for Acorns Healthcare and love the passion our whole Team have for supporting our service users in their daily lives”


Frequently Asked Questions about Acorns Health Care

What Type of Services does Acorns Health Care offer?

Acorns Health Care offers Home Care.

How many Carers does Acorns Health Care employ?

Acorns Health Care employs 130 carers.