Right at Home Chichester & Bognor Regis

Ground Floor, 1 Dukes Court, Bognor Road, Chichester PO19 8FX
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9.8 55 Reviews
  • Right at Home Chichester & Bognor Regis, Chichester
Right at Home Chichester & Bognor Regis are a local husband and wife family-run Homecare provider. They provide award-winning local care at home and pride themselves on delivering truly person-centred care at home through their team of highly-trained CareGivers. They can support with a wide range of activities, including help with personal care, meal preparation, medication assistance and companionship.

They provide their services throughout Chichester, Bognor Regis, Aldwick, Pagham Felpham, Middleton on Sea, Selsey, Witterings, Funtington, Compton, Singleton, Upwaltham, Eartham, Fontwell, Barnham and local villages.

All of their CareGivers are truly valued and carefully selected, trained and supported to help clients to live at home independently, happily and with dignity.

Right at Home Chichester & Bognor Regis are proud to say they are Dementia Friends and are able to provide support to those living with Dementia.

If you are looking to find out more about home care and the areas they cover, then please get in touch with Right at Home Chichester & Bognor Regis.

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Care Provided by Right at Home Chichester & Bognor Regis

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Natalie-Jane East (Managing Director)

Funding & Fees Guide for Right at Home Chichester & Bognor Regis

  • Prices

  • Starting from £31 per hour

  • We are Chichester & Bognor Regis leading Multi-award Winning Home Care provider.

Right at Home Chichester & Bognor Regis Reviews (55)

Total of 55, showing 1-20
9.8

Right at Home Chichester & Bognor Regis has a Review Score of 9.8 (9.832) out of 10, based on 18 reviews in the last 2 years. Over all time Right at Home Chichester & Bognor Regis has 55 reviews.

Overall Experience

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Date Published

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Review from Nancy P (Client) published on 3 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My overall review is extremely good.
caregivers are all lovely all very happy and helpful. I have a good bond with my regular carers.
Very happy with the support I receive from Right at Home. Would highly recommend.

Reply from Nathan East, Managing Director at Right at Home Chichester & Bognor Regis

Thank you so much for taking the time to provide such amazing feedback about the team. They will be proud to hear how their support is making a difference.


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Review from Liz S (Daughter of Client) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home have been a great support to my father and to myself and my brother through a challenging time for our family. From the initial assessment and the need to put support in place quickly, they have been professional, supportive and have worked to help my father adjust to having care support.
Their communication is excellent and all the staff have been professional, respectful and caring, working hard to enable my father to maintain his independence. Right at Home was recommended to us by family friends. How glad we are that they did.

Reply from Natalie-Jane East, Managing Director at Right at Home Chichester & Bognor Regis

Thank you so much for taking the time to provide such lovely feedback. The team will be very proud to hear how their support is helping both your father and the wider family.


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Review from Jacqui F (Daughter-in-law of Client) published on 13 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not praise Right at Home enough they have put our minds at rest regarding the care of my father-in-law, the staff are very professional and take marvellous care of him.
There is nothing too much to ask when the carers have finished caring for my Father-in-law they then start to do the housework.

Reply from Natalie-Jane East, Managing Director at Right at Home Chichester & Bognor Regis

Thank you so much for this wonderful feedback. We will be sure to share this with the team. Thank you again.


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Review from P F (Client) published on 22 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Right at Home for 3 years now and I'm very happy with the level of support I receive.
The Caregivers I have had are very polite and friendly, all my requirements are met.
I Would highly recommend Right-At-Home Chichester & Bognor Regis.

Reply from Natalie-Jane East, Managing Director at Right at Home Chichester & Bognor Regis

Thank you very much for your kind words. It is our ongoing pleasure to support you.


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Review from T G (Client) published on 1 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the best care company I have ever used and I have used a few over the years. I feel the caregivers and office team have amazing communication. I feel listened to at Right At Home.
The caregiver's attention to detail is very much tailored to my needs.

Reply from Natalie-Jane East, Managing Director at Right at Home Chichester & Bognor Regis

Thank you so much for taking the time to leave us such a lovely review. We pride ourselves on person-centred care, so it is great to hear this in your feedback.


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Review from E B (Client) published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have not met a poor carer. All do what I ask them to do. All have been kind and friendly. Personally I like one or two more than others. That's normal.

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Review from John S (Client) published on 10 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very experienced helper.

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Review from Richard D (Client) published on 10 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer comes to me three times a week and does an excellent job looking after me and cleaning the house.

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Review from Jackie R (Daughter-in-law of Client) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum-in-law is very happy with the care she is receiving,
Everyone is helpful and kind and respectful.
Any queries are dealt with quickly and efficiently by Right at Home helping her to live independently in her own home. Always at the end of the phone and keep in touch regularly, thank you.

Reply from Nathan-Jane Eat, Managing Director at Right at Home Chichester & Bognor Regis

Thank you for the lovely review of the office team and our fantastic caregivers. I know the team find it such a pleasure supporting your mother-in-law.


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Review from C L (Daughter of Client) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right At Home has been providing care for my Mum for over a year now. Their staff are lovely! They look after Mum’s needs well and she is very happy with them. They are kind, caring, and efficient in what they do, but also chat with Mum and are good company for her during their visits. The staff in
the office are always helpful and friendly. We are more than happy with the care Mum receives and would recommend Right At Home as a really good care provider.

Reply from Natalie-Jane East, Managing Director at Right at Home Chichester & Bognor Regis

Thank you for the amazing feedback, we know how much the caregivers love supporting Mum at home.


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Review from Carole C (Wife of Client) published on 11 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Received really good care. All the carers were excellent. They looked after my husband in a very professional way and always in a very caring manner. Carers always engaged my husband in friendly conversation whilst carrying out their role.

Reply from Natalie-Jane East, Managing Director at Right at Home Chichester & Bognor Regis

Thank you so much for your kind review. We will share your review with the team, who will be pleased to hear your feedback.


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Review from Meg W (Daughter of Client) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’d highly recommend Right at Home. We have used Right at Home carers for our elderly parents for the past few years. All the carers are kind and caring and we know we can depend on them. The office staff are also supportive. They have been especially helpful as they are local and on hand while me and
my siblings live over an hour away. On occasions, they have gone the extra mile to sort out emergency situations until we were able to get there. I would highly recommend this caring agency.

Reply from Natalie-Jane East, Managing Director at Right at Home Chichester & Bognor Regis

Thank you very much for your kind review. All of us at Right at Home have enjoyed supporting your parents and helping outside of visits wherever needed.


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Review from Thomas B (Son of Client) published on 21 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly recommend. Right at Home Chichester & Bognor Regis provided fantastic care for my mother and amazing support for the family. They went above and beyond to help us when we had nearly given up hope. Would not hesitate to use again.

Reply from Natalie-Jane East, Managing Director at Right at Home Chichester & Bognor Regis

Thank you so much for taking the time to leave this lovely review. We will be sure to pass this onto the team, they really loved supporting your mum.


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Review from Philippa L (Daughter of Client) published on 4 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has reached that time when she needs extra help. Right at Home have been outstanding in their willingness to go the extra mile when needed. The carers are all willing to take my mother to appointments and the owner went above and beyond when there was an issue getting into the house. Thank
you

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Review from Wendy K (Daughter of Client) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 94-year-old father lives alone, has specific medical needs and has been receiving care from Right at Home for approximately two months. The whole team have been amazing from the very start and could not do more to take good care of my father. I live some distance away and would not even consider
leaving him if I didn't have confidence in knowing that he is in good hands. They have on numerous occasions gone above and beyond the contractual hours to make sure he is ok including late evening and bank holiday impromptu visits. Each carer adds the personal touch and he feels at ease with them all, I could not wish for more and cannot recommend them more highly as I truly believe that Right at Home are second to none with the care and service they are providing for my dad and the constant reassurance and support they are giving to me.

Reply from Natalie-Jane East, Managing Director at Right at Home Chichester & Bognor Regis

Thank you so much for your kind words. We all really enjoy supporting Dad, it's absolute pleasure.


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Review from Camilla C (Client) published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are kind, caring and flexible.
Nothing is too much trouble.
Dress very smartly and appropriately.
Wear PPE at all calls.
Show an interest in what I'm doing.
Assist me to get to the local shop once a week.
The accompanying of a staff member enables this to happen.
Staff are very aware if
client is out of sorts and acts accordingly.

Reply from Natalie-Jane East, Managing Director at Right at Home Chichester & Bognor Regis

Thank you so much for taking the time to leave this lovely review. We will be sure to pass this onto the team.


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Review from Kevin H (Son of Client) published on 29 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really impressed with the service my mum received by both the carers and the management. We needed temporary care at short notice and this was put in place within a few days. A real lifesaver. The service was very flexible as my mum's needs changed over time. They could not be more helpful. The carers
were lovely and my mum enjoyed seeing them each day. Highly recommend this company. I will definitely use them again when the time comes. Big thank you to the whole team.

Reply from Natalie-Jane East, Managing Director at Right at Home Chichester & Bognor Regis

Thank you so much for your lovely feedback. We will be sure to pass this onto the team!


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Review from H W (Client) published on 21 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visits twice daily to help support me in a domiciliary capacity. They work well with my full-time carers and are one of the best companies I have worked with, with regards to time management, continuity of care, and general attitude towards me as a client.
The standard of care is extremely high,
and it's clear that each person I have worked with takes pride in their work. I'm treated with dignity for which I'm thankful, and as and when my needs have changed the company is able to be flexible and can accommodate me. It is a pleasure working with them.

Reply from Natalie-Jane East, Commercial Director at Right at Home Chichester & Bognor Regis

Thank you for your amazing feedback on the care provided by the team. It's such a pleasure to be supporting you.


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Review from Charmain T (Client) published on 8 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the above company most helpful. The administration staff have always been helpful and polite.
The care providers (carers) have always too, been very obliging and thorough in their work. As individuals also, they are a very friendly group and will do whatever they can to assist you.
I cannot speak any other than to praise them most highly for all they do for me.

Reply from Natalie-Jane East, Managing Director at Right at Home Chichester & Bognor Regis

Thank you so much for your feedback. It is lovely to hear that have a great experience across the entire team.


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Review from P G (Son of Client) published on 20 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum (80) was struggling, having had bronchiectasis over the last 10 years that has worsened, and this was exacerbated last year when she broke her pelvis. Over Christmas things got even worse and we called Right at Home Chichester and Bognor Regis to help. We have now set up for carers to visit twice
a day and we are so happy with the effect it has had upon her. Mum is happier and, relieved of the need to do housework, is able to cope with her situation much better. Thank you so much - I wouldn't hesitate to recommend you to anyone needing quality, caring help for their loved ones.

Reply from Natalie-Jane East, Managing Director at Right at Home Chichester & Bognor Regis

Thank you for your kind and caring feedback. Our caregivers find it an absolute pleasure supporting Mum.


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Current Review Score: 9.8 (9.832)

Overview of Review Score

The Review Score of 9.8 (9.832) out of 10 for Right at Home Chichester & Bognor Regis is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.832 for Right at Home Chichester & Bognor Regis is calculated as follows: ( (93 Excellents x 5) + (10 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 107 Ratings = 4.832

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home Chichester & Bognor Regis is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (14)

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Meet the Team (4)

Natalie-Jane

Natalie-Jane East

Job Title: Managing Director

Joined: 2020

I left a successful career in publishing operations to start a family in 2016. After our daughter Dulcie arrived, my husband and I decided to make the move from London to the South coast and were immediately struck by the warm sense of community in our local area. Being part of the community was really important and through joining local groups I got to know and understand some of the challenges faced by our more vulnerable residents.


I had been considering a move into care for a while and was lucky enough to be provided with that opportunity in 2019. It was still a huge decision, but a personal life event cemented my chosen path as the right one.


When I saw the inconsistency of care that my Father received and the confusion that created for him and us as a family, I knew then that I wanted to provide a level of care in people’s homes that was dignified, bespoke to them and that enabled independence for as long as possible.


I’m the owner of Right at Home Chichester & Bognor Regis and so proud to say we can offer our clients a service that is Trusted, Honest and completely Person-Centred. Our aim is to help our clients live in the comfort of their own homes for as long as they can; we offer consistency of CareGivers so our Clients and their families are always seeing the same friendly faces and feel right at home.


Nathan

Nathan

Job Title: Commercial Director

Joined: 2020

Commercial Director for Right at Home Chichester & Bognor Regis


Samantha

Samantha

Job Title: Registered Care Manager

Joined: 2023

Registered Care Manager for Right at Home Chichester & Bognor Regis.


Kateryna

Kateryna

Job Title: Office Administrator

Joined: 2022

Office Administrator for Right at Home Chichester & Bognor Regis


Frequently Asked Questions about Right at Home Chichester & Bognor Regis

What Type of Services does Right at Home Chichester & Bognor Regis offer?

Right at Home Chichester & Bognor Regis offers Home Care.

How many Carers does Right at Home Chichester & Bognor Regis employ?

Right at Home Chichester & Bognor Regis employs 29 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home Chichester & Bognor Regis to verify any information. View our terms and conditions. Right at Home Chichester & Bognor Regis has a Platinum Service – more info.