Review from H W (Client) published on 21 March 2023
Submitted via Website • Report

Overall Experience

I have visits twice daily to help support me in a domiciliary capacity. They work well with my full-time carers and are one of the best companies I have worked with, with regards to time management, continuity of care, and general attitude towards me as a client.
The standard of care is extremely high,

and it's clear that each person I have worked with takes pride in their work. I'm treated with dignity for which I'm thankful, and as and when my needs have changed the company is able to be flexible and can accommodate me. It is a pleasure working with them.

Reply from Natalie-Jane East, Commercial Director at Right at Home Chichester & Bognor Regis

Thank you for your amazing feedback on the care provided by the team. It's such a pleasure to be supporting you.

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Review from Charmain T (Client) published on 8 March 2023
Submitted via Postal Card • Report

Overall Experience

I have always found the above company most helpful. The administration staff have always been helpful and polite.
The care providers (carers) have always too, been very obliging and thorough in their work. As individuals also, they are a very friendly group and will do whatever they can to assist you.

I cannot speak any other than to praise them most highly for all they do for me.

Reply from Natalie-Jane East, Managing Director at Right at Home Chichester & Bognor Regis

Thank you so much for your feedback. It is lovely to hear that have a great experience across the entire team.

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Review from P G (Son of Client) published on 20 February 2023
Submitted via Website • Report

Overall Experience

Mum (80) was struggling, having had bronchiectasis over the last 10 years that has worsened, and this was exacerbated last year when she broke her pelvis. Over Christmas things got even worse and we called Right at Home Chichester and Bognor Regis to help. We have now set up for carers to visit twice

a day and we are so happy with the effect it has had upon her. Mum is happier and, relieved of the need to do housework, is able to cope with her situation much better. Thank you so much - I wouldn't hesitate to recommend you to anyone needing quality, caring help for their loved ones.

Reply from Natalie-Jane East, Managing Director at Right at Home Chichester & Bognor Regis

Thank you for your kind and caring feedback. Our caregivers find it an absolute pleasure supporting Mum.

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Review from A N (Daughter of Client) published on 20 February 2023
Submitted via Website • Report

Overall Experience

Right at Home Chichester and Bognor Regis have been professional and helpful. There is always someone to answer the phone when I call and she always answers in a friendly, positive way. I would recommend them to others.

Reply from Natalie-Jane East, Managing Director at Right at Home Chichester & Bognor Regis

Thank you very much for your kind words. It is our absolute pleasure supporting mum at home.

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Review from Ben G (Nephew of Client) published on 20 February 2023
Submitted via Website • Report

Overall Experience

I asked Right at Home to look after my aunt, who was still living by herself, but starting to suffer from dementia and finding it hard to cope. Living over 4 hours away, it is difficult to visit and make sure my aunt was okay. I checked with the CQC and all the reviews pointed to Right at Home, and

from making contact and speaking to the managing director, I was very impressed. They visited my aunt alongside social services and made a great assessment of her needs and what would be best for her. My aunt has only got better with their care, they check she is eating, help her with cooking, going shopping and taking her medication. They are happy to arrange and take her to appointments and visit shops further afield and with their care and attention my aunt is flourishing. Thank you to everyone at Right at Home.

Reply from Natalie-Jane East, Managing Director at Right at Home Chichester & Bognor Regis

Thank you very much for your lovely feedback. It's a pleasure and privilege to be supporting your aunty.

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Review from Teresa A (Daughter of Client) published on 2 December 2022
Submitted via Website • Report

Overall Experience

Right at Home Chichester and Bognor cared for my father during what could of been a particularly tough time but they made sure that he was cared for with the utmost dignity and compassion. He would look forward to seeing a friendly face and the last few weeks of his life were able to be of better quality

due to the outstanding caregivers.

Reply from Natalie-Jane East, Managing Director at Right at Home Chichester & Bognor Regis

Thank you for your kind words and lovely review of the care provided by the team.

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Review from B R (Friend of Client) published on 1 December 2022
Submitted via Website • Report

Overall Experience

My friend received wonderful care at home whilst recovering from a knee operation. The whole team both the office staff and the carers were very kind, friendly and sympathetic to her needs. I was quite worried about her care but as it turned out quite needlessly. Thank you once again for the care she

was given.

Reply from Natalie-Jane East, Managing Director at Right at Home Chichester & Bognor Regis

Thank you so much for your lovely feedback. It was our absolute pleasure.

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Review from Helen G (Client) published on 28 November 2022
Submitted via Website • Report

Overall Experience

It's always a challenge finding care for yourself or a loved one but the gamble paid off for me with Right At Home.
My regular carers provide a great service. They deliver what they actually promise which is fantastic care that's reliable right in your home.
They treat my home with care and respect,

they treat my family with warmth and offer support when needed. I'm 43 years old and I'd recommend them for the young and the young at heart alike!

Reply from Natalie-Jane East, Managing Director at Right at Home Chichester & Bognor Regis

Many thanks for your lovely feedback. We are so pleased to hear that the team are providing a warm and holistic approach to your support.

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Review from Linda H (Wife of Client) published on 22 November 2022
Submitted via Website • Report

Overall Experience

We were with another care agency for 2 years but then things began to go wrong and as my husband was on palliative care we needed another care agency and we were sent this company (wished we had them in the first place). The manager and her team made my husband and I very welcome always asking if we

were both ok. She could always tell if I wasn't myself and we would always have time to chat. My husband mostly had the same carer and she went above her duties to help him and stay on past her time. Fortunately we were only with this company for approximately 12 weeks then my husband lost his life, and some of the staff attended his funeral. I would not hesitate to recommend this company 100%. They ring you up just to make sure everything and you are alright. My husband's care was not straightforward and they accommodated his care to his needs. Can't give any starts for value for money as his care was funded.

Reply from Natalie-Jane East, Managing Director at Right at Home Chichester & Bognor Regis

Thank you very much for your feedback. It was a pleasure and privilege to support your husband.

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Review from Philip N (Son of Client) published on 22 November 2022
Submitted via Website • Report

Overall Experience

The carers provided were professional, reliable and friendly and the same one visited apart from holiday commitments thereby ensuring continuity and an ongoing rapport with the client who came to view them more as a friend than a carer. It was appreciated that the carer also went beyond their basic

remit without complaint.

Reply from Natalie-Jane East, Managing Director at Right at Home Chichester & Bognor Regis

Thank you very much for your feedback. We know mum's CareGiver really enjoyed spending time with mum.

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Review from J C (Wife of Client) published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience

All carers who visited us were well presented with a recognisable uniform and their equipment to hand. They were friendly in their approach and very helpful in responding to our daily needs. In particular, they would often suggest one or two smaller jobs which they were willing to carry out if time

permitted. This was much appreciated by us. We always felt the benefit of their visits each time. We are happy that the care they offered helped speed our return to normality and we wish to thank you all for your excellent care and attention.

Reply from Natalie-Jane East, Managing Director at Right at Home Chichester & Bognor Regis

Thank you for your feedback. We are so pleased to hear you feel you had excellent care and attention.

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Review from David H (Client) published on 22 September 2022
Submitted via Website • Report

Overall Experience

The team have been outstanding. My elderly parents lived in the family home in Aldwick. My dad has dementia and I have just placed him in care. My mum needed help at home but was reluctant to accept it. One staff member, in particular, was excellent at meeting Mum, settling her down and then coming

on the first visit to administer the shower. She has also been on subsequent visits too. Which is fantastic as I know her time is precious. In addition, she has also been really helpful at providing advice on other matters and in notifying me of my mum's skin condition.
I haven't met another member of staff who was also a massive help in setting things in motion.
I can't thank them enough and their service has helped my mum decide that she is also better off in a home where she can get this attention all the time.

Reply from Natalie-Jane East, Managing Director at Right at Home Chichester & Bognor Regis

Thank you for your feedback. It was such a pleasure supporting Mum for the time we were with her.

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Review from B C (Husband of Client) published on 7 September 2022
Submitted via Postal Card • Report

Overall Experience

Right at Home is our carer. The care that we have had during the last twelve months has been 100%. Nothing is any trouble to any member of the team that visits us and I have no hesitation in recommending this company to anyone in need of care.

Reply from Natalie-Jane East, Managing Director at Right at Home Chichester & Bognor Regis

Huge thanks for your feedback. I know the team really enjoy supporting you, and they will be so pleased to hear what a positive impact they are having on a daily basis.

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Review from Suzanne W (Daughter of Client) published on 7 September 2022
Submitted via Website • Report

Overall Experience

The standard of care is excellent, a very friendly team and adaptable when I needed extra care sessions for my mother as I couldn't come due to having covid. Would definitely recommend Right at Home as caregivers.

Reply from Natalie-Jane East, Managing Director at Right at Home Chichester & Bognor Regis

Thank you so much for your amazing feedback. It is great to hear what a great experience you have had with the team.

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Review from M G (Daughter of Client) published on 7 September 2022
Submitted via Website • Report

Overall Experience

I cannot thank the manager and the team enough for the help they provide. My mum really enjoys the companionship visits. The fees charged are very reasonable compared to other companies in the area. The manager took time to find out what my mum needed and made sure the companion was the right fit.

She is always available to offer advice which I really appreciate. Amazing service, amazing people. Thanks so much for being there.

Reply from Natalie-Jane East, Managing Director at Right at Home Chichester & Bognor Regis

Thank you for this fantastic feedback. We will of course pass on your thoughts to the team, who I know enjoy looking after Mum.

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Review from C D (Daughter of Client) published on 24 August 2022
Submitted via Website • Report

Overall Experience

Right at Home have been absolutely fantastic from beginning to end! We have had so many hassles trying to get a diagnosis for my mom as well as get support from the NHS but Right at Home helped with care in the interim, with advice and guidance and just so very supportive. It's been fantastic considering

I arranged care remotely as I live over 100 miles away everyone in the team supported us every step of the way.

Thank you all for all of the amazing work you do!

Reply from Natalie-Jane East, Managing Director at Right at Home Chichester & Bognor Regis

Thank you so much for your wonderful review. We enjoyed very much the time we spent with Mum. Please do let us know if we can be of any help in the future.

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Review from Andy T (Son of Client) published on 11 July 2022
Submitted via Website • Report

Overall Experience

For the first time, our bright, healthy, independent mum needed care support. We shortlisted Right at Home following a review of the local market providers and then made our selection based on first impressions. They had the right blend of listening, wanting to understand mum’s situation and needs and

then matching to their services.

Our experience of the service then lived up to the promise. I liked their professional, pragmatic and above all caring approach. And of much greater importance, so did mum! One simple illustration; mum had a fall and used her pendant to call for help. The usual contacts were unavailable and family members were too far away. Right at Home answered our cry for help and with their local network were able to get to mum and provide the necessary intervention and reassurance.

Seeking care at home for our independent mother was not an easy step but Right at Home made the journey a lot more comfortable than we had anticipated.

Reply from Natalie-Jane East, Managing Director at Right at Home Chichester & Bognor Regis

Thank you so much for providing this feedback. We are really pleased to hear that we made such a difference to Mum and to the wider family.

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Review from M B (Client) published on 20 April 2022
Submitted via Website • Report

Overall Experience

Great help with my recovery from stroke. Very easy to communicate with the staff. Everyone very friendly, kind and understanding.
Always on time and kept my place extremely clean. Also great with my pets.

Reply from Natalie-Jane East, Managing Director at Right at Home Chichester & Bognor Regis

We have really enjoyed providing you with support each week. Thank you for taking the time to provide us with your feedback.

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Review from Christine B (Daughter of Client) published on 20 April 2022
Submitted via Website • Report

Overall Experience

I have nothing but praise for the Right at Home team and their management. From the very outset, communication and organisation of the care provided was second to none. Every aspect of it was expertly handled with every care and attention, where possible, expertly provided. I would have no hesitation

in recommending them to anyone looking to commence a package of care for a loved one.

Reply from Natalie-Jane East, Managing Director at Right at Home Chichester & Bognor Regis

Thank you so much for your feedback. It is great to hear what a great experience you have had.

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Review from Richard S (Son of Client) published on 24 March 2022
Submitted via Website • Report

Overall Experience

My parents need help. My sister and I live 200 miles away. From the instant we found Right at Home a lot of stress has been taken away. Professional and caring all the way from initial contact to the carers who turn up on a daily basis. As a family we could not have had a better experience - this really

is caring at its best. Huge thanks to the whole team, faultless.

Reply from Natalie-Jane East, Managing Director at Right at Home Chichester & Bognor Regis

Huge thanks for your feedback. I know the team really enjoy looking after mum and dad, and they will be so pleased to hear what a positive impact they are having on a daily basis.

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Right at Home Chichester & Bognor Regis

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Funding & Fees Guide for Right at Home Chichester & Bognor Regis