Right at Home Chichester & Bognor Regis

Ground Floor, 1 Dukes Court, Bognor Road, Chichester PO19 8FX
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9.8 55 Reviews
  • Right at Home Chichester & Bognor Regis, Chichester
Right at Home Chichester & Bognor Regis are a local husband and wife family-run Homecare provider. They provide award-winning local care at home and pride themselves on delivering truly person-centred care at home through their team of highly-trained CareGivers. They can support with a wide range of activities, including help with personal care, meal preparation, medication assistance and companionship.

They provide their services throughout Chichester, Bognor Regis, Aldwick, Pagham Felpham, Middleton on Sea, Selsey, Witterings, Funtington, Compton, Singleton, Upwaltham, Eartham, Fontwell, Barnham and local villages.

All of their CareGivers are truly valued and carefully selected, trained and supported to help clients to live at home independently, happily and with dignity.

Right at Home Chichester & Bognor Regis are proud to say they are Dementia Friends and are able to provide support to those living with Dementia.

If you are looking to find out more about home care and the areas they cover, then please get in touch with Right at Home Chichester & Bognor Regis.

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Care Provided by Right at Home Chichester & Bognor Regis

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Natalie-Jane East (Managing Director)

Funding & Fees Guide for Right at Home Chichester & Bognor Regis

  • Prices

  • Starting from £33.73 per hour

  • We are Chichester & Bognor Regis leading Multi-award Winning Home Care provider.

Right at Home Chichester & Bognor Regis Reviews (55)

Total of 55, showing 41-55
9.8

Right at Home Chichester & Bognor Regis has a Review Score of 9.8 (9.832) out of 10, based on 18 reviews in the last 2 years. Over all time Right at Home Chichester & Bognor Regis has 55 reviews.

Overall Experience

  • 53
  • 2
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Date Published

55
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37

Review from C U (Next of Kin) published on 18 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We met the carer for the first time in November, she introduced herself and explained what she would do, we found her caring and very professional, she performed her tasks well and talked to her client all the way through. It has been a really good experience and we think highly of the way the agency
is run, always someone on the end of the phone to help if we have any queries.

Reply from Natalie-Jane East, Managing Director at Right at Home Chichester & Bognor Regis

Thank you so much for the lovely review. We are really pleased that you have had a good experience with our service and feel you are able to get the help from the team when needed.


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Review from Alison B (Daughter of Client) published on 18 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum (93) has been receiving support from the team for approx six months, following a fall that knocked her confidence. From the start, we felt the team went out of their way to understand Mum as an individual as well as her care needs. Her care plan has been tailored to suit these, with reliable
and caring helpers. Mum's needs are not great, but the visits offer us assurance. Mum has got to know her carer and vice versa. This continuity ( wherever possible) has also helped us all keep an eye out for changing needs. As a health care worker myself, it gives me great peace of mind. I have found all my interactions with the Manager and the team to be both professional and caring. Thank you

Reply from Natalie-Jane East, Managing Director at Right at Home Chichester & Bognor Regis

Thank you very much for taking the time to provide such a positive review. We are always so pleased to receive feedback that we can pass onto the team.


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Review from Paul I (Son of Client) published on 16 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the service received by my elderly mother. The Right at home team, led by the Care Manager, have always been sympathetic, practical, and professional and are always available to answer any queries or concerns I or she may have.
I would have no hesitation in recommending
the care team to anyone needing home care for an elderly or disabled loved one.

Reply from Natalie-Jane East, Managing Director at Right at Home Chichester & Bognor Regis

Thank you for your feedback. It's so great to hear this about the team, who work tirelessly to provide outstanding care and support. Thanks again.


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Review from Andrew C (Son of Client) published on 2 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We found Right at Home on the internet.
From the initial phone call to the Manager, we had great confidence.
The group of carers she has allocated to my mum have been absolutely brilliant, they listen and do exactly what mum needs and wants. We are extremely impressed and local neighbours have
reported that they have noticed a significant improvement in her whole demeanor.
Thank you so much, this lovely care has stopped her from being admitted to a long stay place in a care home which she absolutely didn't want.

Reply from Natalie-Jane East, Managing Director at Right at Home Chichester & Bognor Regis

Thank you so much for your review. We are all really pleased to hear what a positive impact we are having, and are very much enjoying providing the care and support.


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Review from A H (Wife of Client) published on 23 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers from Right at Home were amazing. They helped me to look after my husband for the last three months of his life. They were patient, professional, cheerful and always ready to listen…to both of us. We felt we became friends not just clients on a rota. I could not have managed without them.
Their love and care enabled me to fulfil my husband’s wish to remain at home. I have no hesitation in recommending Right at Home Chichester and Bognor Regis.

Reply from Natalie-Jane East, Managing Director at Right at Home Chichester & Bognor Regis

We are so privileged to have spent time supporting your husband and you. The team found it an absolute pleasure. Thank you for your kind words about the team; it really is appreciated by us all.


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Review from Ian B (Son of Client) published on 12 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently asked Right at Home if they could help with my mum when she came down to stay with us for 2 weeks. In all, my mum had three carers over the 2 week period including the same carer for all weekdays. All 3 carers were very professional with my mum, helping her get showered and dressed each morning
and just as importantly they all had a friendly sunny demeanour. Their overall approach gave us and my mum a feeling that she was in very safe hands and swept away any worries we may have had.

Reply from Natalie-Jane East, Managing Director at Right at Home Chichester & Bognor Regis

Thank you so much for the lovely review and we do appreciate the amazing feedback. We're pleased to know that Mum, and you, are happy with the services we provide. The whole Right at Home Chichester & Bognor Regis team really enjoys supporting Mum!


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Review from John O (Client) assisted by family/friend published on 22 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They are a very good, hardworking team. Happy to help in many different ways. Good timekeeping, thoughtful and considerate.

Reply from Natalie-Jane East, Managing Director at Right at Home Chichester & Bognor Regis

Thank you so much for the lovely review. We're really pleased to know that you are happy with the services we provide. The whole Right at Home Chichester & Bognor Regis team loves supporting you.


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Review from Judith P (Daughter of Client) published on 14 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy with the Right at Home, Chichester & Bognor Regis team with the care they have given my elderly dad. All the carers and management have been friendly, punctual and professional, they communicate well with my dad and me. They accommodate any situation that arises. I would not hesitate
to recommend them to care for your loved ones.

Reply from Natalie-Jane East, Managing Director at Right at Home Chichester & Bognor Regis

Thank you so much for the lovely review. We're really pleased to know that Dad, and the family, are happy with the services we provide. The whole Right at Home Chichester & Bognor Regis team really enjoys supporting Dad!


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Review from Chris A (Son of Client) published on 2 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 91-year-old mum fell in June and broke her hip. She was provided with NHS care when she went back home in July, but she needed private carers to take over. We met with Right at Home and were impressed with their professional and friendly approach. We appointed them and they started in the second
week of August. Three weeks on and our initial impressions have proved to be correct. They are meticulous in preparing and delivering the things that Mum needs. Every person we have dealt with has been helpful, knowledgeable, friendly and accommodating. Most importantly, Mum really likes them and she feels safe and has full confidence in them.
We have no previous experience of carers fees but theirs seem very reasonable to us for the quality of service they provide.
I would recommend them to anybody.

Reply from Natalie-Jane East, Managing Director at Right at Home Chichester & Bognor Regis

Thank you so much for the lovely review. We're really pleased to know that Mum, and the family, are happy with the services we provide. The whole Right at Home Chichester & Bognor Regis team really enjoys supporting Mum!


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Review from Joanne M (Daughter of Client) published on 13 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At a time when the family felt totally overwhelmed by our mother's cancer diagnosis, and the need for constant care, the Right at Home Care team were amazing from day 1.
Not only did our mother receive loving professional care, we too were supported emotionally and given valuable advice and guidance.
We
were initially sceptical about having strangers look after our mother, however, I cannot at any point remember feeling that the care team were strangers in our home.
After hearing lots of horror stories about carers, we feel very fortunate that this was not our experience and would not hesitate to recommend them.

Reply from Natalie-Jane East, Managing Director at Right at Home Chichester & Bognor Regis

We are so privileged to have spent time supporting mum and the family. Thank you for your kind words about the team, it really is appreciated by us all.


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Review from Natalie C (Granddaughter of Client) published on 25 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home have been fantastic from start to finish. Their communication has been great and their focus on the customer is second to none. Professional, friendly, caring - I would highly recommend.

Reply from Nathan-Jane East, Managing Director at Right at Home Chichester & Bognor Regis

Thank you for taking the time to leave a review. It was our absolute pleasure to provide the support.


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Review from Daphne H (Client) published on 10 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service provided to me in my own home. The staff show compassion and competency, and I am treated with dignity at all times. I have even had household repairs as part of the service.

Reply from Natalie-Jane East, Managing Director at Right at Home Chichester & Bognor Regis

Thank you for taking the time to leave a review. It's an absolute pleasure in supporting you, we are very happy to know that our caregivers show you the utmost compassion.


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Review from David B (Husband of Client) published on 26 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff at Right at Home are kind, considerate and caring. They are also very friendly and efficient. I could not wish for better care than they already provide for my wife and the help they give me with household chores.

Reply from Natalie-Jane East, Managing Director at Right at Home Chichester & Bognor Regis

Thank you so much for your kind words. It's an absolute pleasure to provide you and your wife with care and support.


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Review from Melanie P (Daughter of Client) published on 24 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’m so happy to have a lovely, kind lady to care for my mum 3 mornings a week. She shows kindness and courtesy to my parents and has a lovely sense of humour. My mum is treated with the dignity you’d wish for her personal care. I wished we had thought of care a long time ago. This is an amazing company
that keeps me up to date with a daily log. I couldn’t ask for more.

Reply from Natalie-Jane East, Managing Director at Right at Home Chichester & Bognor Regis

Thank you so much for leaving such a lovely review. It's a privilege to part of Mum's care and to know we are helping.


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Review from C W (Client) published on 26 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This provider has a very keen sense of health and safety requirements whilst delivering a prompt, caring and informed service. Nothing was too much trouble and the contract terms were such that I had maximum flexibility. This was a very strong feature of the service.

Reply from Natalie-Jane East, Managing Director at Right at Home Chichester & Bognor Regis

Thank you for taking the time to leave a review. It was our absolute pleasure to support you in becoming independent once again.


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Current Review Score: 9.8 (9.832)

Overview of Review Score

The Review Score of 9.8 (9.832) out of 10 for Right at Home Chichester & Bognor Regis is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.832 for Right at Home Chichester & Bognor Regis is calculated as follows: ( (93 Excellents x 5) + (10 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 107 Ratings = 4.832

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home Chichester & Bognor Regis is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (14)

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Meet the Team (4)

Natalie-Jane

Natalie-Jane East

Job Title: Managing Director

Joined: 2020

I left a successful career in publishing operations to start a family in 2016. After our daughter Dulcie arrived, my husband and I decided to make the move from London to the South coast and were immediately struck by the warm sense of community in our local area. Being part of the community was really important and through joining local groups I got to know and understand some of the challenges faced by our more vulnerable residents.


I had been considering a move into care for a while and was lucky enough to be provided with that opportunity in 2019. It was still a huge decision, but a personal life event cemented my chosen path as the right one.


When I saw the inconsistency of care that my Father received and the confusion that created for him and us as a family, I knew then that I wanted to provide a level of care in people’s homes that was dignified, bespoke to them and that enabled independence for as long as possible.


I’m the owner of Right at Home Chichester & Bognor Regis and so proud to say we can offer our clients a service that is Trusted, Honest and completely Person-Centred. Our aim is to help our clients live in the comfort of their own homes for as long as they can; we offer consistency of CareGivers so our Clients and their families are always seeing the same friendly faces and feel right at home.


Nathan

Nathan

Job Title: Commercial Director

Joined: 2020

Commercial Director for Right at Home Chichester & Bognor Regis


Samantha

Samantha

Job Title: Registered Care Manager

Joined: 2023

Registered Care Manager for Right at Home Chichester & Bognor Regis.


Kateryna

Kateryna

Job Title: Office Administrator

Joined: 2022

Office Administrator for Right at Home Chichester & Bognor Regis


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