Delight Care & Support Services

2 Alexandra Gate Business Centre, Ffordd Pengam, Cardiff CF24 2SA
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8.5 2 Reviews
  • Delight Care & Support Services, Cardiff
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Care Provided by Delight Care & Support Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Domestic Services / Home Help

Good to Know

  • Owner
  • Delight Care & Support Services Ltd
  • Person in charge
  • Qakisiwe Matshona (Manager)
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Delight Care & Support Services Reviews (2)

8.5

Delight Care & Support Services has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Delight Care & Support Services has 2 reviews.

Overall Experience

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Date Published

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Review from Joanna l (Daughter of Client) published on 16 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Delight Care and Support Services and specifically two members of staff in particular cared for my mother for a couple of years. The care that they gave her was top-notch. They were professional and personable. They were patient with Mum and provided her with the ability to remain in her own home. Mum
appreciated not just their support, but their friendship very much. I cannot recommend them highly enough.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from David E (Son of Client) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Delight started the care package in December and is currently ongoing.
I can honestly say that although we have had a very limited experience of other care providers, they could not even be compared to Delight.
Our individual carer is not only professional, but has connected with my dad and our family
on a personal level. The confident and professional way she deals with every situation not only relieves the stress of caring for Dad but also instills confidence that he is in safe hands. Our carer has and continues to go above and beyond with the care she provides and is a welcome part of our family.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Delight Care & Support Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Delight Care & Support Services is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Delight Care & Support Services is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (0)

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Frequently Asked Questions about Delight Care & Support Services

What Type of Services does Delight Care & Support Services offer?

Delight Care & Support Services offers Home Care.

How many Carers does Delight Care & Support Services employ?

Delight Care & Support Services employs 8 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Delight Care & Support Services to verify any information. View our terms and conditions. Delight Care & Support Services has a Basic Service – more info.