What Type of Services does Right at Home (Aylesbury Vale and Chiltern) offer?

Right at Home (Aylesbury Vale and Chiltern) offers Home Care.

How many Carers does Right at Home (Aylesbury Vale and Chiltern) employ?

Right at Home (Aylesbury Vale and Chiltern) employs 6 carers.

Right at Home (Aylesbury Vale and Chiltern), Unit 3, 50 Aylesbury Road, Aston Clinton, Aylesbury, Buckinghamshire HP22 5AH

Review from J G (Client) published on 10 March 2025
Submitted via Website • Report

Overall Experience

All of the carers are delivering a first rate service. They think on their feet when needed and genuinely seem to have mums best interests at heart. Mum loves them and is very happy with them all.
I wouldn't hesitate to recommend Right at Home to others.

Reply from Giles Ellerton, Managing Director at Right at Home (Aylesbury Vale and Chiltern)

We are so delighted to be supporting your dear mother. She is a delight and always ready to help our carers to help her. We look forward to helping her get out to the community in the coming months ahead.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Fiona C (Daughter of Client) published on 3 December 2024
Submitted via Website • Report

Overall Experience

RAH has provided care for my 93-year-old mum for over 2 years. Initially, they set out to preserve her independence at home following a fall. Over time, her physical and mental health began to deteriorate and RAH was able to adapt the care provided to meet her personal needs. The service was innovative

and flexible whilst remaining sensitive and personal. RAH provided consistency and frequently the same couple of individual carers would visit Mum at home on a regular basis. The result was that both Mum and the family could develop a trusting and understanding relationship. RAH was always approachable and responsive as needs changed or if the situation required it. For example, Mum became upset about the approach an individual carer had taken with her and RAH involved the family in a review which improved practice. RAH instigated regular and comprehensive care reviews which all parties found very helpful. Mum made good connections with her caregivers and we are pleased we chose RAH.

Reply from Giles Ellerton, Managing Director at Right at Home (Aylesbury Vale and Chiltern)

We have been so delighted to look after your mother since we began in 2022. She has become a firm favourite of all of those that cared for her. Of particular note was how engaged and supportive her immediate family was for her, and working together with you all has meant that we have been able to offer more responsive and personal care. I was so delighted to be able to meet all four of her (adult) children you have all been very sympathetic. Thank you all for your support of our carers too. We are so pleased that the transition to care home has been a good experience and look forward to paying a visit to her in the coming weeks.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Rosemary B (Wife of Client) published on 9 September 2024
Submitted via Website • Report

Overall Experience

We were a little apprehensive at first as my husband is quite a private person and doesn't like his privacy invaded. He also wasn't quite sure about not having the same person every day but soon got used to the idea. All the ladies who have been have been kind and considerate of his needs also an anaesthetic

at his age is quite a shock to the system especially if you haven't experienced one before. I would thoroughly recommend Right at Home to anybody I know needing care at any time.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M E (Daughter of Client) published on 7 August 2024
Submitted via Website • Report

Overall Experience

We have used the services of Right at Home from January to July 2024. A carer has come twice a week to give my mother personal care. My mother suffers from Alzheimer's and we were concerned that she would be resistant to this help. However, the manager and carers consistently provided my mum with kindness

and compassion. She enjoyed the carer's visits and the chats that they had. They were sensitive to her ups and downs and she felt safe with them. It was also nice for my husband and I to have some respite and the carers were always compassionate towards us too.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S Y (Daughter of Client) published on 17 April 2024
Submitted via Website • Report

Overall Experience

Right at Home has been a life changer for my Mum, I live 2 hours away and they have been so kind and professional. Today I rang at short notice mid-bank holiday weekend for some urgent support for my Mum and they were there within 30 minutes - quite extraordinary, many thanks to the manager and the

team and especially the lady today - you are my Easter stars!

Reply from Giles Ellerton, Managing Director at Right at Home (Aylesbury Vale and Chiltern)

We are so glad to be able to support your mother at a time when her care needs are becoming more challenging and we are delighted to be able to adapt and respond to changes when she needs us. She has also treated our carers with the utmost respect and courtesy, making this a true partnership working with client's carer and family members.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J R (Client) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience

I don't think I could have managed my life, in fact, I know I couldn't without the carer's wonderful support.

Reply from Giles Ellerton, Managing Director at Right at Home (Aylesbury Vale and Chiltern)

You have been the most wonderful person to be with and support in many ways, your sense of humour, challenging crosswords and good conversation not least. Our team love to visit! Thank you!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A C (Daughter of Client) published on 5 April 2024
Submitted via Website • Report

Overall Experience

Right at Home has provided incredibly flexible and responsive support for our parents. They have trained staff to meet their specific needs. When my dad has been hospitalised on numerous occasions, the manager was available at all hours and at the weekend to arrange increased help for my mum. Staff

have been very caring, and even dropped in later in the day, after their shift was over, to check in when things have been difficult. We are very grateful for all their help.

Reply from Giles Ellerton, Managing Director at Right at Home (Aylesbury Vale and Chiltern)

Thank you for your very kind message. We are proud to be able to look after your parents, and it has been a real pleasure to be able to support them both at home and enable them to continue to remain independent.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Aila P (Wife of Client) published on 11 January 2024
Submitted via Website • Report

Overall Experience

My husband at 92 years of age sadly passed away in early December this year. Before that, we had received honest, heartfelt care from Right at Home helping us to cope with everyday requirements and we got to know the carers, their personalities, and their genuine caring spirit which we are grateful

for.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Bridget K (Client) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience

I have been so grateful for the support given to me by Right at Home since very unsympathetic treatment in my home after a pelvic fracture in January and then resulting in partial hip replacement.
The help has meant I can continue living at home and when necessary, visit local shops with them. Right

at Home was the only agency with a five-star rating that has produced at care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Andrew G (Son of Client) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience

We have been using Right at Home for a number of years and have been very satisfied with the level of service and the carers that have been provided. We would recommend.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from E A (Wife of Client) published on 16 August 2023
Submitted via Postal Card • Report

Overall Experience

The care plan was well-researched and thorough. Communication is very good, and queries and requests are responded to and actioned very quickly. The carers are considerate, kind, helpful and generous. They treat my husband with dignity, care and empathy. They are cheerful, efficient, do not rush him

and take time to know him. They are exceedingly patient. It is hard to have to accept help, but they have made it much easier than I expected.

Reply from Giles Ellerton, Managing Director at Right at Home (Aylesbury Vale and Chiltern)

Thank you for your wonderful comments. We are really delighted to be able to support your husband and give you some respite as well so that you can both continue to be at home together with each other's company.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Neil T (Son of Client) published on 11 July 2023
Submitted via Website • Report

Overall Experience

The managing director and his team have supported my mother in sickness and health, consistently providing kindness as well as care and going out of their way to look after her needs. They have been professional, reliable and good humoured, greatly exceeding my expectations. I am most grateful.

Reply from Giles Ellerton, Managing Director at Right at Home (Aylesbury Vale and Chiltern)

We have been so delighted with the opportunity to support your mother. She has been very spirited and a real pleasure to care for. We wish her all the best in her journey at her next venue! We were very sad to see her leave Abbeyfield and do hope that she is settling in well with her new community.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A C (Daughter of Client) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience

Right at Home have been providing care for my mother daily for the last eighteen months. They are extremely reliable and efficient. They always contact me immediately to let me know of any problems etc. My family and I are all very happy with the service we receive and that gives us peace of mind as

my sisters, brother and I all live some considerable distance from our mother.

Reply from Giles Ellerton, Managing Director at Right at Home (Aylesbury Vale and Chiltern)

We have been delighted to see the progress that your mother has made over the time that we have been with her and that she continues to access lunch club twice a week. It has been a pleasure to support her and her family, who have been so supportive too.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Stephen B (Son of Client) published on 13 March 2023
Submitted via Website • Report

Overall Experience

All the carers were very good and the support we got from Right at Home was fantastic, so a big thank you to the managing director and the team for looking after Mum so well.

Reply from Giles Ellerton, Managing Director at Right at Home (Aylesbury Vale and Chiltern)

We were so delighted to be able to attend to your mother's care needs. It was a privilege to be able to get to know her and help her. It helps so much when a supportive family is engaging and aligning with our values too.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J M (Daughter of Client) published on 22 February 2023
Submitted via Website • Report

Overall Experience

Mum is very happy with her carers and it's great for her to have different people to talk to and companionship that the family are unable to meet. She quite often prefers them to help her rather than her family who are not trained in nursing.

Reply from Giles Ellerton, Managing Director at Right at Home (Aylesbury Vale and Chiltern)

We have been so delighted to support your mother since last year. She has proved to be a wonderful resilient and happy person. Thank you for the opportunity of giving us to care for her.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from G A (Client) published on 20 January 2023
Submitted via Postal Card • Report

Overall Experience

When I came out of hospital after a hip replacement, they came in and helped shower me cand clean the house. They were so supportive and encouraging with a smile. Thank you all.

Reply from Giles Ellerton, Managing Director at Right at Home (Aylesbury Vale and Chiltern)

We loved being able to see you each day and are delighted that you are getting back to fighting fit. Thank you for your time with us.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Susan G (Daughter of Client) published on 14 December 2022
Submitted via Website • Report

Overall Experience

For over a year the Managing Director and his team at Right At Home Aylesbury have been looking after dad and his home during what has been a very difficult time for him and the family. They made it possible for him to remain in his own home which was so very important following the death of his wife.

Quite simply the family would not have coped without them. The carers were patient, thoughtful, and understanding, and during the last few weeks increasingly needed to carry out very awkward tasks. It's difficult to single out any one specific carer but I would like to say a special thank you to his main carer who frequently went above and beyond the call of duty. A truly caring carer.

Reply from Giles Ellerton, Managing Director at Right at Home (Aylesbury Vale and Chiltern)

As a team we have been delighted to support your father at home at a difficult time for him. The team has embraced his sense of humour, and penchant for coffee and chocolate, and had some fascinating conversations with him about his career and interests! We are sad to say goodbye but pleased to know that he will be safe and well supported in residential care. Thankyou also to his family who have been so supportive of him and working with us to offer wrap around care at home.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R O (Daughter of Client) published on 28 November 2022
Submitted via Website • Report

Overall Experience

The support we have had from the carers and management team has been amazing. My mother was very reluctant to accept care but all the staff worked to gain her trust and support her to stay in her own home with both patience and kindness. I really feel that they have treated her as if she was their own

beloved relative. They were also very flexible in adapting the level of care and support depending upon my availability and holidays which was a huge help to me personally. I thoroughly recommend their service.

Reply from Giles Ellerton, Managing Director at Right at Home (Aylesbury Vale and Chiltern)

Our team have so enjoyed supporting your mother to stay safe and supported in her home. It always helps so much when we are assured of the loving care that our clients have from their own family. It has been a real pleasure knowing that we can help our clients and their families.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C A (Son of Client) published on 28 November 2022
Submitted via Website • Report

Overall Experience

Right at Home Aylesbury have been providing home care for my elderly mother who has dementia. All the carers have been uniformly excellent and I could not be more grateful or recommend this service more highly. Look no further.

Reply from Giles Ellerton, Managing Director at Right at Home (Aylesbury Vale and Chiltern)

Thank you for your submission. We have been delighted to support your mother at home. She has been utterly charming to our team of caregivers, and it has been a pleasure to work with the family to ensure that she is well supported and catered for.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Robin M (Son of Client) published on 14 November 2022
Submitted via Website • Report

Overall Experience

I think my overall rating of the service is good. However, the direct observation of interaction with each of the carers has been more limited, due to my location, in comparison to my sister and brother-in-law. Set up and ongoing management of the service has been generally excellent and very responsive

to my mother's changing circumstances and needs since June 2022. However, I have some reservations about rating the staff above 'satisfactory' at present, as I have perceived quite a significant turnover of different carers, of variable experience/quality, over the 4-5 months. This is probably attributable to the current pressures on the social care sector and staff recruitment/retention challenges nationally than to the Right at Home service and working conditions. I would simply comment that some carers have proved more experienced and proactive on the job than others (who tend to wait to be asked or told to undertake certain tasks, rather than seeking out what needs doing).

Reply from Giles Ellerton, Managing Director at Right at Home (Aylesbury Vale and Chiltern)

Thank you for your considered review. We are always constantly assessing how clients and their families are receiving our service. The training of staff remains a key priority to ensure that they continue to develop and offer an outstanding care service to our clients. Person - centred care is at the heart of what we train our carers to offer, always looking out for how we can support our clients, and we will continue to develop this in our training of new staff in the future.

Staff