Right at Home (Aylesbury Vale and Chiltern)

Unit 3, 50 Aylesbury Road, Aston Clinton, Aylesbury HP22 5AH
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9.9 31 Reviews
  • Right at Home (Aylesbury Vale and Chiltern), Aylesbury
Right at Home Aylesbury Vale and Chiltern was originally founded following the managing director's close involvement with the care of a family member. After witnessing first hand the dedication of professional caregivers who would go the extra mile, they were inspired to create a service where Clients feel comfortable and valued during every visit.

A small but growing team of professional CareGivers, Right at Home Aylesbury Vale and Chiltern support each other to support their wonderful Clients. They are a family owned, family feel business, offering best in class training and development to their CareGivers as well as focusing on the wellbeing of their wonderful Clients every day of the year.

Each client has a care package tailor-made to suit their health needs, lifestyle and wishes in receiving care and all care visits are minimum of 1 hour long, giving Client and CareGiver the luxury of time to get to know each other without being rushed.

The team of care workers are fully trained and Enhanced DBS checked. They operate a continuous improvement policy with regular reviews and checks to maintain quality care for clients and Care Givers.

As a result, Clients look forward to seeing CareGivers every day because they know that they lighten up their lives and make them feel special, quite apart from offering expert and safe care.

The field-based CareGivers enjoy genuine support from the office team, and are trained to deliver the best possible care. The team across the board continue to learn and develop their skills through ongoing training and support.

Clients live in communities in Aylesbury and surrounding villages as far as Thame, Princes Risborough, Wendover, Aston Clinton, Haddenham. Care Givers live locally too and have a common bond with Clients, knowing the area well. It is the wonderful relationships that Clients build with CareGivers that ensure the best of service is provided.

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Care Provided by Right at Home (Aylesbury Vale and Chiltern)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Older Person Care
  • Physical Disability
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Person in charge
  • Giles Ellerton (Managing Director)

Right at Home (Aylesbury Vale and Chiltern) Reviews (31)

Total of 31, showing 21-31
9.9

Right at Home (Aylesbury Vale and Chiltern) has a Review Score of 9.9 (9.921) out of 10, based on 13 reviews in the last 2 years. Over all time Right at Home (Aylesbury Vale and Chiltern) has 31 reviews.

Overall Experience

  • 26
  • 5
  • 0
  • 0
  • 0

Date Published

31
2
7
13
18

Review from Elizabeth A (Daughter of Client) published on 17 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care given nor the attitude and manner of carers and their 'seniors'. My parents after initially refusing care, adore their carer nothing is beneath her. She is so obliging. She is starting to feel like a friend.

Reply from Giles Ellerton, Managing Director at Right at Home (Aylesbury Vale and Chiltern)

Thankyou for such a great review. We are delighted to be working with your wonderful parents to lighten the load for them and their supportive family.


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Review from John B (Nephew of Client) published on 22 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle originally engaged Right at Home to help with administration when he was starting to find that difficult and they supported him with this and then with his increasing needs through his remaining year. The genuine personal level of care that they have shown for him has been absolutely outstanding.
Particularly in having an strong awareness of his situation and changing needs and taking the personal responsibility to ensure he had the required care. With no family anywhere nearby their support has been essential to him and invaluable to us as well. I would have no hesitation in recommending them

Reply from Giles Ellerton, Managing Director at Right at Home (Aylesbury Vale and Chiltern)

Thank you for your positive review. Your uncle was truly a very special person and we were delighted to be able to support him at home, and being able to help him with his changing needs. It is always comforting to know what a supportive wider family that he had and we shall remember him with great affection.


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Review from Patricia M (Client) published on 3 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff all very good at their work and always willing to do anything you ask them to do. I am very very happy with them.

Reply from Giles Ellerton, Managing Director at Right at Home (Aylesbury Vale and Chiltern)

We are always delighted to see you and offer the right service.


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Review from Susan B (Client) published on 17 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family is very happy with the care we have received with this company. All of their staff are friendly and genuinely care about their clients. Their communication is excellent and they have gone above and beyond our expectations in trying to work out our care schedule.

Reply from Giles Ellerton, Managing Director at Right at Home (Aylesbury Vale and Chiltern)

We are delighted to be working with you and your family to offer your father the best care that he deserves. He is exceptionally well supported by his family, and this always makes a real difference to us in offering that person-centred care every day. Thankyou for your kind words and support.


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Review from Brenda P (Client) published on 27 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy with the service provided by Right at Home. The caregivers are friendly, helpful and efficient and always ready to listen to me and my problems and spend time chatting if I need it.

Reply from Giles Ellerton, Managing Director at Right at Home (Aylesbury Vale and Chiltern)

Dear Brenda, we are delighted to be able to support you at home and make effort to help out in any way that makes your quality of life better after each time that we visit.


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Review from C W (Client) published on 27 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Finally! A care company that is honest and actually cares about its clients and staff more than making money. You won't get any lies or underhanded tricks here. They won't con you into thinking that they will cover your care when they can't. And they're not going to hit you with hidden charges either.

Reply from Giles Ellerton, Managing Director at Right at Home (Aylesbury Vale and Chiltern)

It is always so good to get some positive feedback. We will above all try to be open, honest and professional in how we deliver care to our clients. Your comments make all the difference to our team.


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Review from Winifred W (Client) published on 6 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring and helpful and cope with requests of help made by me. Some jobs can be difficult and personal. Very friendly staff.

Reply from Giles Ellerton, Managing Director at Right at Home (Aylesbury Vale and Chiltern)

We always enjoy visiting Winnie and often learn from her extensive insight into Thame life. Thank you for being such a wonderful client.


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Review from Anne L (Daughter of Client) published on 16 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was hospitalised following a fall at the end of March 2021. She was in the hospital for 2 months before being transferred to a nursing home for more rehab and rest. She was discharged home with carers from Right at Home calling in 3 times a day. My mum is so pleased to be back home and the transition
to settling in at home has been a very pleasurable experience for her due to the excellent carers that have been put in place to help her with all aspects of her care. They are an excellent company, the manager has been brilliant. I would highly recommend. It is so satisfying to know that my mum is receiving the best possible care. It is truly appreciated.

Reply from Giles Ellerton, Managing Director at Right at Home (Aylesbury Vale and Chiltern)

Your mum has been the most wonderful person to welcome back home. It is a pleasure to care for her and make her feel at home after such a long break, and she always brightens up our day when we go to visit.


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Review from K Y (Client) published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Right at Home have been very helpful and efficient. My personal care has been of the highest standard. They have really put themselves out to be helpful, transporting me to hospital visits while I was strong enough.

Reply from Giles Ellerton, Managing Director at Right at Home (Aylesbury Vale and Chiltern)

You have been so accommodating and welcoming to our team, and we have been very pleased to be able to serve your care needs at home. Thank you for choosing Right at Home.


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Review from Geoffry N (Client) published on 26 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This service is trustworthy, reliable and operates with integrity. They have helped me arrange correspondence, administration and helped around the home. I enjoy their company and they have helped me with cooking meals and light cleaning. I would be happy to recommend them thoroughly.

Reply from Giles Ellerton, Managing Director at Right at Home (Aylesbury Vale and Chiltern)

We have enjoyed being able to care for you and make things easier for you at home and really appreciate being able to work for you in the coming weeks and months ahead.


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Review from Patricia H (Sister-in-law of Client) published on 6 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely impressed with the level of service and professionalism of the carers who have been attending to my Brother-in-law. They have made a real difference to his mood as well as the excellent personal care they give him. I am particularly pleased with the communication and keeping me up to
date with his day to day condition. I would not hesitate to recommend them.

Reply from Giles Ellerton, Managing Director at Right at Home (Aylesbury Vale and Chiltern)

Thank you for your positive feedback. We are delighted that our care is making a positive difference to your brother-in-law's mood and personal care. He is a delight to care for, and our carers always look forward to their visits.


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Current Review Score: 9.9 (9.921)

Overview of Review Score

The Review Score of 9.9 (9.921) out of 10 for Right at Home (Aylesbury Vale and Chiltern) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.921 for Right at Home (Aylesbury Vale and Chiltern) is calculated as follows: ( (70 Excellents x 5) + (6 Goods x 4) ) ÷ 76 Ratings = 4.921

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Aylesbury Vale and Chiltern) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Mar 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (9)

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Meet the Team (1)

Giles

Giles Ellerton

Job Title: Managing Director

Joined: 2020

Following a period of five years seeking carers and overseeing the In Homecare of his own mother, Giles launched Right at Home Aylesbury Vale and Chiltern in 2020, with a mission to become an established high-quality provider of In Home Care across Mid Buckinghamshire. Giles is leading a team of highly experienced Registered Manager and carers and is determined to improve the quality of care for all the communities that he and his team serve. He has had over 25 years of management experience in managing complex teams and is applying this to a growing team of dedicated carers.


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