What Type of Services does Right at Home (Loughborough) offer?

Right at Home (Loughborough) offers Home Care.

How many Carers does Right at Home (Loughborough) employ?

Right at Home (Loughborough) employs 23 carers.

Right at Home (Loughborough), 7 Ark Business Centre, Gordon Road, Loughborough, Leicestershire LE11 1JP

Review from W G (Daughter of Client) published on 7 March 2025
Submitted via Website • Report

Overall Experience

The company is very efficient, responding quickly to emails, sending schedules and confirming arrangements. My father's carers were kind and compassionate, but efficient in the care they provided. The company has much to recommend it.

Reply from David Newcombe, Managing Director at Right at Home (Loughborough)

Thank you very much. I particularly appreciate that you point out that it is entirely possible to be efficient and still be caring. This is the essence of person centered care which requires a professional but entirely human approach. I fully understand the four star score for value for money but our fees are entirely driven by both National Minimum Wage and soon, the increase in Employers National Insurance Contributions. The costs of providing care which meets the CQC's standards of being Safe, Effective, Caring, Responsive and Well-led are now huge and sadly will only increase. Thank you for your considered review.

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Review from Andy B (Son of Client) published on 22 January 2025
Submitted via Website • Report

Overall Experience

My mother required live-in night support whilst she recovered from a health issue.
Right at Home was very responsive and able to meet our requirements in a matter of a few days. More importantly, the care was excellent and the people who "slept in" overnight with my mother were terrific, the ability

to have consistent faces was important for my mother as she could develop a trusting relationship which she did very quickly. Cannot recommend these folks highly enough.

Reply from David Newcombe, Managing Director at Right at Home (Loughborough)

Thank you so much for your very kind words. It has been a pleasure to support your mother and family and it is always very rewarding when a client's recovery and rehabilitation is successful and our services reduce or cease completely. We know we have done our job! Regarding our ability to commence service quickly, this is largely a feature of us always having capacity as a truly person centred provider and then consistency service and the care team allocated is so important. Thank you again, this review will mean a lot to the carers involved.

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Review from K H (Son of Client) published on 27 November 2024
Submitted via Website • Report

Overall Experience

Excellent service provided by the carers who go in every day. They take time to chat with my mum as well as completing the various jobs for her. My mum is always happy when they have visited. Thank you.

Reply from David Newcombe, Managing Director at Right at Home (Loughborough)

Thank you so much for your kind review. Completing the 'tasks' on a care plan are obviously important and, can be critical. The importance of having genuinely caring staff who, have the time for conversation and to listen, should never be overlooked. This time also allows trained, professional caregivers to observe and monitor: is the client in good spirits?, are they communicating as usual, are they sitting comfortably -essentially looking for changes which could indicate, infection, progression of a condition or a low mood, all of which are hugely significant. This is person-centred care.

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Review from Glenice P (Client) published on 23 July 2024
Submitted via Postal Card • Report

Overall Experience

This care company is the best. Nothing is too much trouble whatsoever, they are very caring and gentle and talk to you to save embarrassment.

Reply from David Newcombe, Managing Director at Right at Home (Loughborough)

Thank you so much. We do remember the basics. We exist to support our clients and will help with anything we can. We are undoubtedly caring and gentle and we respect our clients. It is a pleasure to support you. Kindest regards.

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Review from L B (Daughter of Client) published on 15 July 2024
Submitted via Website • Report

Overall Experience

The Right at Home team are all caring individuals who are providing safe and effective care for my mother. She requires a daily one-hour visit to provide companionship, welfare check and administration of medicines. Her needs are met in an uplifting, dignified and caring way.
The management team are

responsive and adaptable to changes in circumstances and professional at all times.
I have no hesitation in recommending Right at Home as a home care provider.

Reply from David Newcombe, Managing Director at Right at Home (Loughborough)

Thank you so much for this very kind review. It's particularly good that you've highlighted that our care givers lift your mum's mood. This is such an important part of a care visit. We train this but it is essentail that we recruit positive and caring staff who always want to make a difference in each and every call. Thank you also for commenting on the managmeent of the care, we do have an amazing team. Thank you again.

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Review from A M (Daughter of Client) published on 3 July 2024
Submitted via Website • Report

Overall Experience

We have until recently had the pleasure of using Right at Home as the secondary care provider for my father for the past two years.
We have found the company as a whole to be very professional and also flexible during difficult times.
The staff are friendly, caring and always treated Dad as an individual

and with respect. The quality of care has been exceptional, always willing to go above and beyond for him. Thank you so much.

Reply from David Newcombe, Managing Director at Right at Home (Loughborough)

Thank you for your very kind review. It has been a pleasure supporting your Dad and your wider family. It is particularly pleasing to note your comment on flexibility, which is so important when circumstances change. A contributing factor to our responsiveness is that we only work in a person-centred way and as, we don't tender to the local authority, we do not intensively roster our CareGivers. This means we always have built-in flexibility to help our clients and their families when they need us most.

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Review from S W (Wife of Client) published on 9 May 2024
Submitted via Website • Report

Overall Experience

My husband has dementia and requires help with personal care. The management team at Right At Home in Loughborough were incredibly helpful and thorough with a very 'can do' attitude. The staff who care for my husband are well-trained and meticulous. They have total respect for both my husband and my

home and we both look forward to their visits. They are patient, kind and always good-humoured - a vital asset when caring for someone with dementia.
They do not leave us until I am entirely happy and my husband is comfortable and settled.
I would recommend Right At Home to anyone who is looking for care for a loved one. Thank you so much.

Reply from David Newcombe, Managing Director at Right at Home (Loughborough)

Thank you so much for your very kind review. It was lovely to meet you at our office recently to 'put a face to a name'. It is particularly gratifying to see your comment about training which, is a very high priority for us. We are very unusual in having our own in-house personal care training which, is usually taught on the job. We have very high standards for our CareGivers which, begin with initial screening, through induction and continue into five days of induction training. We see induction training as very much part of the on-boarding process and not everyone who starts the training goes on to finish it. The personal attributes such as patience, kindness and being respectful are the most important in selecting the best CareGivers. Thank you and kind regards, David

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Review from Steve R (Nephew of Client) published on 19 April 2024
Submitted via Website • Report

Overall Experience

My aunty has required care in her home since two periods of hospitalisation at the end of 2023. The care which has been provided by Right at Home is exceptional. The supervisory and management team keep up excellent communication and offer superb advice and suggestions. This is very welcome when trying

to look after an elderly relative as it is often very difficult to make informed decisions about their health and wellbeing when it is something you are not experienced with. The caregivers are so kind and caring, very often going above and beyond their standard duties to help out both my aunty and us, her close family. Myself and other close family members live over an hour away from my aunty, so it's very comforting to know that she is in such good hands. Right at Home, you are doing an excellent job - thank you.

Reply from David Newcombe, Managing Director at Right at Home (Loughborough)

Thank you so much for your very positive review. I will, of course, share your comments with both the management team and caregivers. We all love what we do and are completely person-centred; however, it is very much appreciated when clients or family take the time to let us know how much of a difference we make. It is a pleasure supporting the whole family, thank you again.

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Review from T H (Son of Client) published on 4 April 2024
Submitted via Website • Report

Overall Experience

Excellent service, the team is consistently friendly, helpful, and attentive to my mum's needs.
Everything that we have asked for has been no trouble at all and the team is lovely to talk to and always happy to help.

Reply from David Newcombe, Managing Director at Right at Home (Loughborough)

Thank you so much for your very positive review and kind words. It is always a pleasure to assist someone who is so active in their community and to work with a very caring and responsive family. Kindest regards.

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Review from Angela B (Daughter-in-law of Client) published on 1 April 2024
Submitted via Postal Card • Report

Overall Experience

My mother-in-law needed care suddenly after a short illness. I rang Right at Home Loughborough who answered the phone straight away, they arranged everything in a professional, friendly way. The carers arrived at more or less the same time each day. They helped my mother-in-law to get dressed, prepped

breakfast and other meals, hot drinks etc. The staff were clean and well presented and more than helpful, cleaning the bathroom, making beds, and putting the vacuum around when asked to do so. Very good service, not cheap but worth it.

Reply from David Newcombe, Managing Director at Right at Home (Loughborough)

Thank you for your comments about our service. Our rosters are prepared a week in advance, so if there are some slight changes in times, clients are aware. It is our policy for our caregivers to advise the office if they are running late so that we, in turn, can let our clients know. We also pay our CareGivers above the National Living Wage, so not only are we looking after our caregivers, but we can attract and retain the best. Our prices are therefore directly linked to the National Living Wage which, has increased alot and frequently. There is also a significant cost in ensuring that we follow the CQC's key lines of enquiry, which means that the service must be safe, caring, responsive, effective and well-led. Unfortunately, it is now very expensive to run a fully compliant care company. Thanks again for your comments.

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Review from E R (Daughter of Client) published on 9 November 2023
Submitted via Website • Report

Overall Experience

Right at Home (Loughborough) provide outstanding help and support for my dad. The care staff go out of their way to make my dad comfortable at home. I would highly recommend Right at Home (Loughborough).

Reply from David Newcombe, Managing Director at Right at Home (Loughborough)

Thank you very much, it is a real pleasure to support your dad. Thank you also for highlighting that our caregivers do go out of their way though, in reality, that is what they do with all clients and, it really makes a difference to the quality of care provided. Kind regards.

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Review from Stan T (Husband of Client) published on 27 October 2023
Submitted via Website • Report

Overall Experience

A first class service, carers are very efficient and friendly and really do care.
Nothing is too much trouble and we are treated with respect.
My wife enjoys the visits and looks forward to the carer coming.

Reply from David Newcombe, Managing Director at Right at Home (Loughborough)

Thank you very much. It is so important that clients have a great relationship with CareGivers and look forward to their visits. Of course, there are always the practical tasks to attend to but, having the time to care is what makes all the difference.

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Review from Helen H (Daughter of Client) published on 27 October 2023
Submitted via Website • Report

Overall Experience

Right at Home (Loughborough) provide excellent care and support for my mother, enabling her to stay in her own home. The carers are kind and attentive, willing to go the extra mile if need be to ensure that her needs are met.
They are very understanding of her medical conditions and the company itself

frequently demonstrates that the client is at the forefront of all decision-making. I know that if there are any concerns that arise I will be notified immediately and the rest of the care team will likewise be informed. I would therefore not hesitate to recommend Right at Home (Loughborough) to anyone seeking highly professional home help.

Reply from David Newcombe, Managing Director at Right at Home (Loughborough)

Thank you so much for these kind words, we will notify the team supporting her. It is particularly appreciated that you highlight our person-centred approach and responsiveness, much appreciated.

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Review from Richard H (Son of Client) published on 14 June 2023
Submitted via Website • Report

Overall Experience

Right at Home (Loughborough) has provided outstanding help and support for my mother. The quick response, due to an immediate requirement, and the quality of care that the team have provided has been absolutely fantastic. Providing outstanding care to my mother, they have been very understanding of

her needs. I highly recommend Right at Home (Loughborough).

Reply from David Newcombe, Managing Director at Right at Home (Loughborough)

Thank you very much. I remember that you used live-chat to make your enquiry which, is increasingly popular and, I believe we responded almost immediately which we always try to do. I'm so pleased you and your mother are pleased with our service and I will pass on your very kind comments to the team who support her.

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Review from Nigel C (Son of Client) published on 25 May 2023
Submitted via Website • Report

Overall Experience

Right at Home Loughborough are an outstanding provider of care services. They have provided care for my mother for three days per week, for over eighteen months. The care staff are all friendly and extremely competent. The management systems kept at her home, ensure that any issues are reported and

notified to other carers, and escalated if required. The company has also helped provide other services including advice on how to claim attendance allowance.

Reply from David Newcombe, Managing Director at Right at Home (Loughborough)

Thank you very much. It has been a pleasure to support your mother from the very first visit. We are of course primarily focused on our client but are very happy to help with advocacy and sign-posting to benefits and services which, helps family carers too. I hope your mother will settle quickly into her new home and we wish you all the very best for the future. Kind regards.

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Review from Sarah B (Daughter of Client) published on 18 May 2023
Submitted via Website • Report

Overall Experience

Right at Home are providing outstanding care to my mother. They have been very careful to understand her needs and match her with a carer who has helped her adjust as she is needing increasing levels of support. Taking her food shopping and ensuring the food is put away once home, leaves Mum able to

manage her own meals. She really looks forward to the visits and companionship as well as the practical help she receives. I highly recommend Right at Home.

Reply from David Newcombe, Managing Director at Right at Home (Loughborough)

Thank you for your kind words. It really did make a difference though to work with you to find the most suitable CareGiver for your mother. As you know our first choice was not a success which, may have been due to timing. It is a huge thing for many to accept that they may need some support and this needs to be handled with patience and respect. It is evident that your mother and her regular CareGiver get on very well which, is essential and why we take the time to get it right. Thank you again and kindest regards.

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Review from Diane H (Daughter of Client) published on 11 May 2023
Submitted via Website • Report

Overall Experience

Right at Home Loughborough have been providing care for my elderly parents for over a year. They offer an excellent caring professional service which we are all very pleased with. Highly recommended.

Reply from David Newcombe, Managing Director at Right at Home (Loughborough)

Thank you so much. As you know your parents are still remarkably independent however, it is really lovely to be able to help with the heavier household duties. We are always delighted to do whatever we can to help. I will pass your comments to the care team, kindest regards, David.

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Review from Terence W (Son of Client) published on 26 April 2023
Submitted via Website • Report

Overall Experience

Right at Home have been suppling carers for my elderly parents. As a family we cannot thank the staff enough. They have been 100% committed and have genuinely supported them in every need, the carers have looked for any other issues that they can help with prior to leaving. My parents have decided that

they need to go into a residential setting as they are both in their mid-90s.
As a business, they fill all the criteria of a good and well-managed company
Many thanks to all at Right at Home.

Reply from David Newcombe, Managing Director at Right at Home (Loughborough)

Thank you for your very positive review. Your parents were very popular with all CareGivers and it was a pleasure to support them. Enabling clients to stay safely in their own home for as long as possible is a very important part of our service offering though, it's good that your parents have decided to move to a residential setting at a time that's right for them. Very kind regards.

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Review from R T (Son of Client) published on 26 April 2023
Submitted via Website • Report

Overall Experience

Mum started needing help from carers in early summer 2022. From the moment we first contacted them, Right At Home Loughborough were friendly, professional, caring and very reliable. Whilst Mum only needed one hour’s care visit per day, this service was reliably provided and the level of daily care

and also the management support were thoroughly appreciated.
Mum benefitted from Right At Home Loughborough’s services until January 2023 when she decided to move into a care home. I’d happily recommend them.

Reply from David Newcombe, Managing Director at Right at Home (Loughborough)

Thank you for your kind words. It is so important to offer an appropriate amount of support, even if it's only an hour a day which, is why we always have a lot of packages like this. We were delighted to support your Mum until she decided to move to a residential setting. Kindest regards.

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Review from Andrew M (Son of Client) published on 9 November 2022
Submitted via Website • Report

Overall Experience

Your client is my mother. She is really quite disabled and has extremely limited mobility.
She has severely impaired grip strength, widespread osteoarthritis, a degree of deafness, and a myriad of problems.
Over the summer, for some reason, I can't remember what, she had carers from another company.

They were not brilliant. What I mean by that, is that, and this is in no way racist, all from foreign climbs, and as such, had pronounced accents; which, due to mum's deafness, made it difficult for her to understand them. As individuals, by and large, they were nice people.
They often, however, did not stay with mum for the whole hour that she'd paid for.
Anyway, we dispensed with their services and were recommended your good selves....What a difference!
All the ladies have English as their mother tongue. They are all kind and of a cheerful disposition. Nothing is too much trouble for them, and they do stay for the full hour.
All in all, can't fault them!
Thank you all.

Reply from David Newcombe, Managing Director at Right at Home (Loughborough)

Thank you so much for your kind review. I thoroughly enjoyed meeting your mother when I did the initial assessment and I know she's been very popular with all CareGivers. Good communication is of course vital, not helped by the now ever-present masks but, they are a must. We do have a very happy team who are all focused on providing the best care and the last part of the visit, once the 'tasks' are complete, with a cup of tea, is the often most important. Thank you.

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