Right at Home (Loughborough)

7 Ark Business Centre, Gordon Road, Loughborough LE11 1JP
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Top 20 award
9.9 27 Reviews
  • Right at Home (Loughborough), Loughborough
Right at Home (Loughborough) is part of the Right at Home UK home care provider family. The branch offers home care to adults with a variety of health needs.

Care plans are created for each individual in order to provide personalised care that supports and empowers each client to live the way they choose.

The branch works in an entirely person-centred way, completely avoiding the 'time and task' method by not tendering to the local authority. This ensures that visit times are consistent and reliable and there is always time to care. Minimum visit times are 30 minutes although 60 minutes calls are preferred.

The CareGivers are not intensively rostered with ample travel time between visits and never expected to be in two places at once. The health and welfare of their CareGivers is of utmost importance as well as a duty of care but, it is so much more than that.

The best quality and most compassionate and care is delivered by CareGivers who are happy, supported and appreciated.

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Care Provided by Right at Home (Loughborough)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Claire Moseley (Registered Manager)

Funding & Fees Guide for Right at Home (Loughborough)

  • Prices

  • £31.50 per hour weekdays, £35.50 weekends. Bank Holidays are time and a half, Christmas Day and New Year's Day are double time. There are no surcharges or additional costs to add!

  • The foundation of all our care is a one hour visit, because we don't think effective, compassionate care can be delivered in less. However if only a thirty minute or forty-five minute call is require, in the evening for example we are very happy to accommodate that. There is no minimum provision, if the client only wants or needs, one hour a week we are delighted to assist.

Right at Home (Loughborough) Reviews (27)

Total of 27, showing 21-27
9.9

Right at Home (Loughborough) has a Review Score of 9.9 (9.938) out of 10, based on 19 reviews in the last 2 years. Over all time Right at Home (Loughborough) has 27 reviews.

Overall Experience

  • 26
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Review from Amanda W (Wife of Client) published on 28 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Right at Home a couple of times already to look after my husband for a few days while I've been away but this time it was 17 days, but as usual, the Managing Director and the whole team took it in their stride. The cat was fed, plants were looked after, and of course, my husband had a lovely
time chatting with the different care givers! So professional in getting the job done smoothly, while so friendly and caring. I have no reservations about using Right at Home and from our experience I would highly recommend them. A great team.

Reply from David Newcombe, Managing Director at Right at Home (Loughborough)

Thank you so much. Occasional, short term or 'respite care' is a very important and increasingly popular, service and it's such a pleasure to support you and your husband. The team all loved visiting and fully understood the pecking order in the house, with the cat, very much, at the top! We very much look forward to the next time, thank you and kind regards, David


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Review from J M (Daughter of Client) published on 29 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This company stepped in at short notice when my mum was end of life. They were really responsive to our needs and provided a top-quality service. The staff were capable, warm and friendly whilst maintaining professional boundaries. One staff member, in particular, was incredibly supportive in providing
care at the time most needed. The management were available and responsive and so supportive during the bereavement. We couldn't have asked for a better company to support us and will def recommend and use it again when needed. Thanks to all at Right at Home.

Reply from David Newcombe, Managing Director at Right at Home (Loughborough)

Thank you so much for your positive review. It is sometimes simply not possible to help everyone, but we will always do our utmost and, whatever we can do, to help. It was a privilege to support your mum and your family at the most trying of times. Kind regards.


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Review from Sue T (Daughter of Client) published on 10 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home have been working with my father for some two and a half years, visiting him three times a week to take him shopping, to appointments etc. At that time I lived abroad and was very happy with the input he was getting. I returned to the UK in October of last year this input of care continued.
However, some three weeks ago a carer from Right at Home contacted me to say that he seemed rather confused and had got all his tablets mixed up. She suggested they call in each day which I agreed to. I went to see my dad and it was obvious that there had been a sudden deterioration. That soon got to a stage where he required three visits each day. On one visit the carer called his senior as dad was having toilet issues. She assessed the situation, called 999 and he was in hospital for a week. Two days after his discharge he again had problems. 999 was called, took 12 hours to arrive. The member of staff stayed through the night with him. Incredible. The level of care from Right at Home is second to none.

Reply from David Newcombe, Managing Director at Right at Home (Loughborough)

Thank you for your very kind words. It has been a pleasure to support your father and he has been very popular with all CareGivers. He is such a gentleman. The Senior CareGiver who supported him through the night, whilst awaiting an ambulance, will be delighted with your comments. It is very good to know that he responding well and we would love to resume care for him should the opportunity arise.


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Review from John O (Son-in-law of Client) published on 29 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very professional management and caring team in difficult times, they always tried to supply the care package required.
Always kept you aware of their situation.

Reply from David Newcombe, Managing Director at Right at Home (Loughborough)

Thank you very much for the review. It was a pleasure supporting you and your mother-in-law, and thank you for stating that you are extremely likely to recommend us.


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Review from Glynis (Client) published on 22 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the service. The caregivers are calming and patient, professional and caring. They are very understanding of my needs.

Reply from David Newcombe, Managing Director at Right at Home (Loughborough)

Thank you so much for this lovely review. I know I speak for the whole team in saying that it is a pleasure supporting you and to have helped with your rehabilitation thus far.


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Review from Jaime B (Client) published on 13 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home are the best care company I have ever had. They make you feel accepted with all my illnesses and mental health issues. They go above and beyond what any other care company has done before. Much more personable than previous carers I have had.
Assessment was through I wouldn't want to
go to another care company.

Reply from David Newcombe, Managing Director at Right at Home (Loughborough)

Thank you so much for your kind comments. And thank you for your honest and open approach in the assessment, it made it so much easier for us to provide the appropriate support from the start and refine and adjust it as required. I know our Manager and the team love supporting you and are very happy with the progress they and you have made.


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Review from P O (Brother of Client) published on 23 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Prompt, helpful, sensitive to the needs of the client. In addition to this, I would describe the care as professional, support and consistent. I enjoy the log entries. Very helpful and informative.

Reply from David Newcombe, Managing Director at Right at Home (Loughborough)

Thank you for this very positive review, Peter. It is much appreciated, and I will, of course, pass your comments on to the team.


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Current Review Score: 9.9 (9.938)

Overview of Review Score

The Review Score of 9.9 (9.938) out of 10 for Right at Home (Loughborough) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.938 for Right at Home (Loughborough) is calculated as follows: ( (105 Excellents x 5) + (7 Goods x 4) ) ÷ 112 Ratings = 4.938

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Loughborough) is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (12)

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Meet the Team (4)

David

David Newcombe

Job Title: Managing Director

Joined: 2020

David has a commercial and general management background. During 2020 he, like many, questioned if there could be, or should be, more to his working life. The answer was a resounding yes and he realised that the route to care had been signposted many times in his life and he was introduced to Right at Home UK. He now believes moving into care was the best decision he has ever made as it is truly a privilege to work within this sector and serve the community.


Claire

Claire Moseley

Job Title: Registered Manager

Joined: 2021

As the Registered Manager, Claire has responsibility for both the quality and the compliance of the care delivered. This means she will be very familiar with the needs of every client and will have interviewed every CareGiver herself. The role of the RM within a care company is most important, as they are the first point of call for the CQC.


Claire has a Degree in Psychology with Health Studies and has worked in the care sector for over twenty years. During this time Claire has amassed valuable experience in all areas of care.


Danielle

Danielle Bradshaw

Job Title: Care Co-Ordinator

Joined: 2021

The Care Co-Ordinator is responsible for scheduling calls for our CareGivers to fit in with the requirements of the Clients, whilst also planning the most effective routes with sufficient travelling time between calls. Danielle ensures that visits are made, and that care is delivered in a timely manner. With many years in the Care sector, Danielle has a Level Three Diploma in Health and Social Care and a Foundation degree in Nursing. Before taking on this role Danielle was previously our Senior CareGiver.


Mandy

Mandy Nash

Job Title: Field Care Supervisor

Joined: 2023

In her role as a Field Care Supervisor, Mandy conducts supervisions with CareGivers and reviews with Clients as well as sharing the ‘on-call’, out-of-hours duties, with Claire and Danielle. Being 'on-call' can also include visiting Caregivers and clients as required, as all of the team at Right at Home Loughborough, are always ‘carers’ first.

Mandy has another string to her bow, in that she has multidiscipline ‘train-the-trainer’ accreditation so, she delivers most of our training to new CareGivers and as part of the constant refreshers and updates for CareGivers.


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