Andrea Healthcare

Office 409, Regus Building, Franciscan House, 51 Princes Street, Ipswich IP1 1UR
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9.3 4 Reviews
  • Andrea Healthcare, Ipswich
With a friendly and compassionate team, Andrea Healthcare sees care as much more than just a profession. They work hard to offer support services that compliment each person's lifestyle, always working according to personal preferences and requirements and seeking to build trusting, collaborative relationships.

As well as being there to offer the care and support required, Andrea Healthcare also wants to be a guiding figure for their clients, helping them to live a fulfilled and independent life and break down any barriers that they may face. They provide care for every aspect of needs and treat each individual with the same respect and kindness.

They also pride themselves on standing out from the rest and recruiting their staff members not based on experience necessarily but on recognising what makes a good carer which is compassion, kindness and dedication towards healthcare.

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Care Provided by Andrea Healthcare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Andrea Healthcare Ltd
  • Person in charge
  • Mayen Etim (Manager)

Funding & Fees Guide for Andrea Healthcare

  • Prices

  • £26.00 per hour on weekdays.
    £30.00 per hour on weekends.

Andrea Healthcare Reviews (4)

9.3

Andrea Healthcare has a Review Score of 9.3 (9.250) out of 10, based on 4 reviews in the last 2 years. Over all time Andrea Healthcare has 4 reviews.

Overall Experience

  • 4
  • 0
  • 0
  • 0
  • 0

Date Published

4
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2
4
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Review from Sally W (Wife of Client) published on 26 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I highly recommend Andrea Healthcare. They have been looking after my husband since May 2024, so nearly six months now and we would not want to change anything. We rely on their help for my husband's personal care, and I am convinced that without their twice-daily visits, he would not be as comfortable
and happy as he is. It's clearly a difficult time for us with his terminal cancer diagnosis, but the daily visits from our carers lift our spirits, as well as providing practical and sensitive ongoing support. My husband finds the conversation and gentle good humour uplifting and has become accustomed to help, after being a very independent person. I think that is all down to the professionalism and dedication of the team. We know everyone by name and are grateful for the excellent skills and kindness of the team at Andrea Healthcare.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from P B (Wife of Client) published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It would have been easier for us if the same part of carers came more often. It was confusing recognising several different carers. Name tags would be useful.
Otherwise, the care they gave was very good.

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Management

Treated with Dignity

Value for Money

Review from Judy B (Wife of Client) published on 22 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Andrea Healthcare team have been looking after my husband for several months and are now providing a live-in carer plus additional daily visits to assist with transfers, getting into and out of bed, etc. plus covering the live-in carer's 2-hour break.
I have no hesitation in recommending them most
highly, the team are exceptional in all aspects of my husband's care, they do everything possible to give him a pain-free, comfortable life. They are constantly thinking of ways that will improve things for him, all of this plus making sure jokes and laughter are part of every day.
Words cannot convey the full extent of our gratitude.

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Management

Treated with Dignity

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Review from Samantha J (Granddaughter of Client) published on 22 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Andrea Healthcare provided an outstanding service to my grandma after she came out of hospital. The staff were caring and compassionate and very understanding of her situation. They went above and beyond for her from attending to her basic, personal care to cooking her favourite meals and having a laugh
with her. Also, a big thanks to the seniors in the office who were always there for me if I had any questions and kept me updated at all times! Highly recommendable company.

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Management

Treated with Dignity

Value for Money

Current Review Score: 9.3 (9.250)

Overview of Review Score

The Review Score of 9.3 (9.250) out of 10 for Andrea Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Andrea Healthcare is calculated as follows: ( (22 Excellents x 5) ) ÷ 22 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Andrea Healthcare is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jul 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

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Monty Tia

Job Title: Owner/Registered Manager

With over ten years of experience in the field, Monty runs Andrea Healthcare with his wife Andrea. They are dedicated and hard-working care professionals who brought their past experiences of working as care assistants into the role of a business owner and ensure they deliver the best standard of care possible.


Frequently Asked Questions about Andrea Healthcare

What Type of Services does Andrea Healthcare offer?

Andrea Healthcare offers Home Care.

How many Carers does Andrea Healthcare employ?

Andrea Healthcare employs 18 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Andrea Healthcare to verify any information. View our terms and conditions. Andrea Healthcare has a Premium Service – more info.