Care Is Where The Heart Is

202 Trinity Point, Halesowen B63 3HY
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3 Reviews
  • Care Is Where The Heart Is, Halesowen
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Care Provided by Care Is Where The Heart Is

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability

Good to Know

  • Owner
  • Care Is Where The Heart Is Ltd
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Care Is Where The Heart Is Reviews (3)

Over all time Care Is Where The Heart Is has 3 reviews.

Overall Experience

  • 2
  • 0
  • 0
  • 0
  • 1

Date Published

3
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0
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3

Review from David G (Client) published on 20 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I started using this care company about one year ago and can honestly say that in all that time I have never been let down, as somehow they always seem able to come up with "the goods" even when they are under a lot of pressure trying to fit every body in.
The reason for their success seems to stem
from very good leadership emanating from the top downwards.
Long may they continue!

Reply from Sandy Brown, Owner/ NI at Care Is Where The Heart Is

Thank you for your kind words, David. I hope we can continue working with each other.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Samee A (Client) published on 7 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Advice to anyone looking for care, this care provider is utterly unprofessional and will leave you stranded without care. You will receive emails late at night saying that they are struggling with their staffing, and the next day, they'll email you around after lunch to say that they are unable to support
you and terminate your contract as of the next day leaving you insufficient time to find a replacement care agency. The management is very unprofessional. I do not advise this care provider to anyone looking for a reliable and trustworthy agency, especially if you have any elderly/vulnerable children or adult family members looking for care, I am talking from experience. This company certainly doesn't live up to its name.

Reply from Sandy Brown, Owner/ NI at Care Is Where The Heart Is

We ended this package of care due to the fact the social worker had told us that you wanted more hours which she explained that you could not have as this was not needed and on our meeting, we also said the same that the hours you are asking were not needed and the fact your family member had stated that they knew how to get what they wanted for free and as I said to your social worker that from what the staff are saying no more hours was needed and the hours you already had was more then enough also telling staff if they wanted free funding to go to your family member. Sorry if you feel like this but at the end of the day as a company, we did everything that was required including having the email from your social worker stating the care had finished on the Monday. So please don't lie and tell the truth! and again I will say that all the hours you get are really not needed!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Stephen G (Client) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were moved from local authority carers to this company for my late father and without much notice. I was very sceptical, however, I need not have been. The carers from Care Is Where The Heart is, are phenomenal, nothing is too much trouble. The care provided was very patient-centered. Every girl
that came into my father's property was always polite and each time they entered they announced who they were before approaching my father's room. The slightest concern for pain or in fact any concern at all related to my father's care was escalated and sorted. One evening whilst waiting for some supplies to arrive, one carer went and purchased said supply from a chemist as I was at work. The management of this company takes their role seriously, helping to sort issues with GPs and district nurses, they also do rounds with their carers tending to clients' care needs. I would strongly recommend this company for anyone's care needs after our experience. Definitely deserve 5-star ratings, each and every one.

Reply from Sandy Brown, Owner/ NI at Care Is Where The Heart Is

Thank you very much for you kind words. We did enjoy looking after your dad, he was so lovely and meeting yourself and the family.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 1 Oct 2022

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Care Is Where The Heart Is

What Type of Services does Care Is Where The Heart Is offer?

Care Is Where The Heart Is offers Home Care.

How many Carers does Care Is Where The Heart Is employ?

Care Is Where The Heart Is employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Care Is Where The Heart Is to verify any information. View our terms and conditions. Care Is Where The Heart Is has a Basic Service – more info.