SureCare (Tameside & Oldham)

1.04b Clarence Arcade, Stamford Street, Ashton-under-Lyne OL6 7PT
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9.7 27 Reviews
  • SureCare (Tameside & Oldham), Ashton-under-Lyne
SureCare Tameside & Oldham aims to provide the highest quality of care and support to clients whilst promoting independence, encouraging active participation and positive risk taking.

Everyone should be treated as an individual and they believe that a client’s personal care and support plan must reflect this. Before care commences a full needs assessment is completed with a senior member of the team, which allows them to get to know you and discuss your care needs. If you would like your family, friends or representatives to be involved it is something they fully encourage but it is your choice. SureCare Tameside & Oldham aims to provide you, or your loved ones, with a care package that is holistic and tailored made to meet your individual needs whilst respecting your wishes, choices and preferences.

They employ staff who share their ethos and are committed to delivering the highest levels of outcome led care and support. The recruitment process is thorough and robust and staff are trained to the highest standards to ensure that they provide you with the best level of family focused care. They always try to match you with staff who have similar interests so that each visit is something to look forward to.

The wellbeing and development of staff is crucial to ensure they deliver the best possible care to clients, they are regularly trained, supervised and supported so they can be confident that they are giving their best at all times.

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Care Provided by SureCare (Tameside & Oldham)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Rebekah Latimer (Registered Manager)

Funding & Fees Guide for SureCare (Tameside & Oldham)

  • Prices

  • £28.00 to £32.00

  • Care Packages are tailor made to suit our clients needs and as such a full care needs assessment is required to determine accurate costs.

SureCare (Tameside & Oldham) Reviews (27)

Total of 27, showing 1-20
9.7

SureCare (Tameside & Oldham) has a Review Score of 9.7 (9.651) out of 10, based on 14 reviews in the last 2 years. Over all time SureCare (Tameside & Oldham) has 27 reviews.

Overall Experience

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Date Published

27
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Review from C P (Son of Client) published on 4 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We found SureCare to be an amazing care company. All the way from management to the care staff attending. We were always kept up to date with any updates to the service they provided. The care staff were really good to my mum, their attention to detail and care was 100%. Whenever there was an emergency
etc, the management accommodated us with options that suited the family. We would recommend SureCare as a caring company with understanding staff and management.

Reply from Hariom Bhatt, Director at SureCare (Tameside & Oldham)

Many thanks for your positive review. Our carers really looked forward to Mum's calls, they really enjoyed her company. She is dearly missed by us all. Thank you for choosing SureCare.


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Review from A H (Friend of Client) published on 27 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Surecare were excellent. Providing professional care for over 12 months to our dear friend until his passing on 30th September 2024. Prompt, thorough and attentive at all times. Our friend had suffered a stroke in 2018 and moved back to the Tameside area from Halifax.
Our friend subsequently had mobility
problems but using his walker could walk a little, speech problems ensued and incontinence at times. Our friend looked forward to the carers calling to attend to him. Compassionate. Thorough and sensitive to our friends needs Surecare Staff were so very caring and any concerns would be addressed and dealt with immediately always in a professional manner. I would certainly highly recommend Surecare.

Reply from Hariom Bhatt, Director at SureCare (Tameside & Oldham)

Our staff loved supporting him, he is dearly missed. Thank you for your positive review, I will certainly share this with the team. We always aim to give the highest level of care.


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Review from Linda B (Daughter of Client) published on 20 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum enjoys going out and spending time with her carer. She finds her comfortable to talk to and says she listens to her. The carer also makes Mum feel independent.
The team keeps us up to date with regular reports of when Mum has spent time with her carer.

Reply from Hariom Bhatt, Director at SureCare (Tameside & Oldham)

Thank you for your kind words. I will certainly pass on the positive feedback to the team. We always strive to provide the highest quality in everything we do.


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Review from M S (Client) assisted by family/friend published on 15 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am satisfied in general with the care staff. I am not happy going to bed at 9 o'clock and getting up at 10 am. Care staff in general are helpful and considerate and encourage me to exercise the best I can when they have time. My biggest problem is having to use the commode and being asked if I have
finished yet. There isn't always enough time but I do my best, it is embarrassing.

Reply from Hariom Bhatt, Director at SureCare (Tameside & Oldham)

Thank you for taking the time out to review our services. It had not been brought to our attention that you are not happy with the timings of the morning and bed call, we will be in touch to review this - we always try to meet client preferences where possible. I am very sorry to learn that you feel you are being rushed during personal care, again if this was brought to our attention sooner we could have addressed this with the relevant staff. We have now addressed this and assure you will not experience this again. It's great to hear you find staff considerate and encouraging, I will certainly pass this on to the team.


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Review from Jackie H (Private Carer of Client) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly and helpful they attend to all the needs, they take time to sit and talk to the service user. They help with feeding meals, dressing and undressing, assist with showering and if it's nice outside they take her for a walk.

Reply from Hariom Bhatt, Director at SureCare (Tameside & Oldham)

Many thanks for your positive feedback, we will certainly convey this to our team.


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Review from P S (Daughter of Client) published on 14 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

From my first phone call with SureCare, it was a positive experience. They listened to the needs and did their best to accommodate them. The agency worked hard to ensure Mum had limited carers as this was an issue previously as she did not like multiple people. SureCare provided the same carers with
a clear schedule so Mum could build a relationship with them and have a set routine, which was so important. The set/regular carers were really friendly, personable, considerate as well as professional. They treated Mum like a member of their own family and were confidential and built a good rapport. They kept boundaries but also offered friendship, they actually cared. The office staff were also helpful and quick to reply and respond to any issues quickly and efficiently. I would recommend them.

Reply from Hariom Bhatt, Director at SureCare (Tameside & Oldham)

Thank you for the very positive feedback, we will certainly feed this back to the team. It was a great pleasure looking after Mum. We always aim to give the highest level of care and support to all our service users. Thank you for choosing SureCare.


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Review from A T (Son of Client) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

SureCare were recommended to our family by our local Council's Adult Services. Their team of carers have been supporting our mother in her own home now for several months making three visits per day, Monday to Friday, providing help with administering medications, meal preparation and importantly regular
social interaction. There was an initial domestic visit to assess the living accommodation and gather both personal and organisational information, plus we sought reassurance of their knowledge and experience in our community. Communication between ourselves and the team coordinator has been very good via both phone and email, ranging from questions regarding medication, changes to schedules and specific family requests. We have found their staff to be prompt, diligent and friendly which has been particularly important to us considering our mother's recent dementia diagnosis. We look forward to their continuing and caring support.

Reply from Hariom Bhatt, Director at SureCare (Tameside & Oldham)

Thank you very much for your kind words, I will certainly pass this on to the team. We always strive to provide the highest standard of care to our service users. Thank you for choosing SureCare.


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Review from S B (Daughter of Client) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff were very experienced in giving the the care needs required to my mother and were always very polite and felt confident they genuinely cared and took pride in the job they did.
It also gave the family confidence that she was being well looked after when we could not be present.
Thank you
to your team.

Reply from Hariom Bhatt, Director at SureCare (Tameside & Oldham)

Thank you for your very positive review. It was a great pleasure for our staff to support your family. We always aim to deliver the highest level of service to all our clients. Best wishes.


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Review from G O (Son of Client) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall care package was good.
Provided good cover for my mother who was diagnosed with vascular dementia.
Covered every need that they asked to cover and went above in some areas of patient needs.
Excellent communication with myself.

Reply from Hariom Bhatt, Director at SureCare (Tameside & Oldham)

Thank you for the review. I will certainly pass on the positive feedback to the team. We always strive to provide the highest quality in everything we do.


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Review from J S (Son of Client) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The service provided was quite good. My mother being an ex-doctor, had quite exacting requirements regarding her care. At first, there were some points of irritation between her and the carers, but it helped that written guidance was provided explaining how she preferred her personal care. Once she
realised that they were following what she wanted, and got familiar with regular carers she settled well. Her irritation could be explained due to her longstanding high levels of pain, and having been a very experienced health professional, she always regarded herself as the best person to treat herself. In the end, it was the advice of the carers that she could not be helped by them that led to her final hospitalisation.

Reply from Hariom Bhatt, Director at SureCare (Tameside & Oldham)

Thank you for your feedback, this is much appreciated and has been shared with the team. We believe it is important to clarify that the carers supported Mum until her condition deteriorated resulting in a hospital admission. We have supported clients at home through to the end of their lives. On this occasion, hospital admission was at the recommendation of medical advice, not that of the carers.


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Review from Janice B (Daughter of Client) published on 13 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care staff are very good. Language barriers are sometimes a problem.
Mum is deaf- if the carers could speak slower and louder, this would help.
Also, there have been issues with the key safe number not being given out. Maybe if this is given out before coming, it would help.
Overall, the care
has been good.

Reply from Hariom Bhatt, Director at SureCare (Tameside & Oldham)

Thank you for your feedback; this is much appreciated and has been shared with the team. Our carers have access to key safe information at all times via a secure app. We understand this was an isolated incident due to a lack of network in the area, which was promptly resolved when the carer contacted our out-of-hours service and was provided with the necessary information. It is a pleasure to offer ongoing support to Mum, and we will continue to be on hand for additional and increased support as we have done recently.


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Review from L G (Daughter of Client) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum had was peace of mind for our family, they came four times a day and always had my mum's best interests at heart. Can’t fault them. They run a good service, from giving Mum her medication to helping her out with food if required.

Reply from Hariom Bhatt, Director at SureCare (Tameside & Oldham)

Thank you so much for your kind words, I will certainly pass this onto the team. We always strive to provide the highest standard of care to our service users. Thank you for choosing SureCare.


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Review from K M (Husband of Client) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Punctual and experienced service.
Friendly behaviour of administration and staff.
All the staff behave gently and very professionally.
My wife feels very comfortable with the staff.
Strongly recommended.

Reply from Hariom Bhatt, Director at SureCare (Tameside & Oldham)

Thank you for your very positive review. It was a great pleasure for our staff in supporting your family. We always aim to deliver the highest level of service to all our clients. Best wishes.


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Review from R L (Son of Client) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a pleasure dealing with all members of the SureCare team. From the initial assessment to the visits, the team were thorough, respectful and very attentive to Dad’s needs while he got back on his feet and recovered from a major medical event. Provided much-needed support for the family too and
would not hesitate to use it again.

Reply from Hariom Bhatt, Director at SureCare (Tameside & Oldham)

Thank you for your kind words. I will certainly pass on the positive feedback to the team. We always strive to provide the highest quality in everything we do.


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Review from Pratik M (Son of Client) published on 1 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

SureCare was great in caring for my dad between July and October 2022, ensuring he had the best quality of life and ability to remain in his home rather than moving to care homes etc.
The management team were great and always available to talk through any questions and issues to come to quick conclusions.

Reply from Hariom Bhatt, Director at SureCare (Tameside & Oldham)

Thank you very much for the wonderful feedback. We always aim to provide the highest standard of care for our service users. Thank you for choosing SureCare.


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Review from S B (Wife of Client) published on 13 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely no complaints.
Staff are lovely, alwats find time to talk to my husband
Always ask if anything else needs to be done before leaving.
Very satisfied with the care company.

Reply from Hariom Bhatt, Director at SureCare (Tameside & Oldham)

Thank you for taking the time out to review our services. We are really pleased to hear you are fully satisfied with the care that is provided. We will certainly relay this back to the team.


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Review from David C (Son of Client) published on 13 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, the experience is good; the carers work very hard to look after my dad and carter for his needs. I live 30 miles away from him, so it's good to know he is in good hands.
I get updates when needed and feel that my opinions or concerns are acknowledged and actioned.
The carers are helpful
in terms of his medical care and always update me on his needs, and recently, questioned some new meds that I was able to clarify with doctors.

Reply from Hariom Bhatt, Director at SureCare (Tameside & Oldham)

Thank you for your kind words. I will certainly pass on the positive feedback to the team. We always strive to provide the highest quality in everything we do. Dad is very dear to all our carers; they very much look forward to seeing him.


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Review from H M (Mother of Client) published on 6 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff and care workers were excellent and outstanding in their duties of care. Always provided great care for our mum. all the staff were diligent with timings and there on time, which always gave us peace of mind, and if there was ever a time when this wasn’t the case, we would be informed promptly.
The
care provided was brilliant, and our mum knew most of the caregivers, and slowly, but surely, if there was a new member visiting mum, they would always try and patiently accommodate her needs, and even with the language barrier, every effort was made to try and ease the communication.
The staff went above and beyond on occasions with us to try and make everything for our mum comfortable and manageable.

Reply from Hariom Bhatt, Director at SureCare (Tameside & Oldham)

Thank you very much for the kind words. We are really pleased that our carers are truly making a positive difference. Mum is dearly missed by those who worked closely with her. Thank you for choosing SureCare Tameside.


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Review from Ashling D (Niece of Client) published on 30 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful service.
Myself and my uncle would be lost without SureCare services. He can stay happily at home with the help of SureCare giving him his medications every day.
Thanks to all the staff and careers.

Reply from Hariom Bhatt, Director at SureCare (Tameside & Oldham)

Thank you so much for the positive feedback. Our carers always look forward to your uncle's support calls and enjoy having a good chat with him!


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Review from Anthony C (Son of Client) published on 24 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is very happy with SureCare and is happy to continue with them. They stay much, much longer than the previous company and actually talk to him, make him food and help with other things around the house. Thank you.

Reply from Hariom Bhatt, Director at SureCare (Tameside & Oldham)

Thank you for your positive review. We always aim to provide the highest quality of care in everything we do. Our carers really look forward to their visits and supporting your dad.


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Current Review Score: 9.7 (9.651)

Overview of Review Score

The Review Score of 9.7 (9.651) out of 10 for SureCare (Tameside & Oldham) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.651 for SureCare (Tameside & Oldham) is calculated as follows: ( (55 Excellents x 5) + (27 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 83 Ratings = 4.651

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SureCare (Tameside & Oldham) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (2)

Hariom

Hariom Bhatt

Job Title: Managing Director

Joined: 2020

Hariom lives locally in Ashton-under-Lyne and worked as a teacher for 8 years in schools in Tameside and Oldham. During the COVID-19 pandemic, he became actively involved, through local community groups, in providing support to the vulnerable. This inspired him to take a change in career direction, with Hariom working as a care worker to gain hands-on experience in the home care sector before deciding to start a SureCare franchise.


Hariom has established SureCare Tameside & Oldham as running his own company will allow them to ensure that those who are in need of help or support, for any reason, are provided with the care and assistance they require. He is passionate about providing home care services that are tailored to the individual and meet their needs and preferences, helping them achieve the goals they have set whilst also ensuring they are treated with dignity and respect at all times.


Rebekah

Rebekah Latimer

Job Title: Registered Manager

Joined: 2020

Rebekah has worked in various settings within the care sector for over 12 years.


She was previously a multi-site registered manager supporting individuals with learning disabilities, mental health issues and complex care needs. Rebekah has managed a large team and has a wealth of experience in management, compliance and legislation. Rebekah holds a Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services (Adults’ Management).


Rebekah is passionate about the quality of care delivered and ensuring that clients' needs are met with respect, dignity and consistency.


Frequently Asked Questions about SureCare (Tameside & Oldham)

What Type of Services does SureCare (Tameside & Oldham) offer?

SureCare (Tameside & Oldham) offers Home Care.

How many Carers does SureCare (Tameside & Oldham) employ?

SureCare (Tameside & Oldham) employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SureCare (Tameside & Oldham) to verify any information. View our terms and conditions. SureCare (Tameside & Oldham) has an Enhanced Service – more info.