Fosse Healthcare - Lincoln

Ground Floor, Building 3, Kingsley Office Park, Runcorn Road, Lincoln LN6 3TA
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1.4 5 Reviews
  • Fosse Healthcare - Lincoln, Lincoln
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Care Provided by Fosse Healthcare - Lincoln

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Person in charge
  • Donna Walker (Branch Manager)
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Fosse Healthcare - Lincoln Reviews (5)

1.4

Fosse Healthcare - Lincoln has a Review Score of 1.4 (1.364) out of 10, based on 2 reviews in the last 2 years. Over all time Fosse Healthcare - Lincoln has 5 reviews.

Overall Experience

  • 0
  • 0
  • 0
  • 1
  • 4

Date Published

5
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0
2
3

Review from Jane M (Daughter of Client) published on 12 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Sorry but let down badly by this service. Mum left sitting in faeces until lunchtime. Booked early call on 2 occasions to facilitate Mum going to an urgent hospital appointment for a procedure and was let down on both occasions. Male carers were sent to bathe an elderly lady after being told not to.
Some staff are great, others awful. Mum in a lovely care home now as it is obvious her needs couldn't be met by this service. Feel badly let down.

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Review from Craig T (Son of Client) published on 31 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I have been with you for 11 days, in that time you have changed and got my mother ready for bed 2 times, 6 males have turned up after you have been told no males. Turned up at 18.00 to get my mum ready for bed then the next day 12.30 midday to get her dressed, 18.5 hours she would have been left in
her nappy. I’ve had calls with two members of staff but still no joy. I think this company is one big joke.

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Review from Debra O (Friend of Client) published on 27 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Our friend has been with them for a week and so far we have had a medication error and erratic call times which means the medication is not given at the appropriate time. When talking to the staff in the office to raise concerns at best you get lip service. I currently work in Social Care and I am aware
of policies and how things should be done. A shameful example of a care provider. A week on and I am still waiting for my username and login details for their customer portal.

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Review from Gerard F (Son of Client) published on 28 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

This company doesn't care about what is best for the patient, only what is best for them. No listening skills whatsoever, and the office staff are mostly appalling. They do not care about their clients, only what suits themselves.
Some of the carers are very good if and when you can get them, it's
the management side of the business that ruins the company.

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Review from Kevin M (Client) published on 13 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Lincoln office is poor, full of snowflakes, dreadful unprofessional service. Childlike emotions, pathetic office full of pathetic people. They don’t listen to what you tell them, they do what they think is best not what is best. Useless office needs a clear out.

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Current Review Score: 1.4 (1.364)

Overview of Review Score

The Review Score of 1.4 (1.364) out of 10 for Fosse Healthcare - Lincoln is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 1.4 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 1.364 for Fosse Healthcare - Lincoln is calculated as follows: ( (1 Satisfactorys x 3) + (2 Poors x 2) + (8 Very Poors x 1) ) ÷ 11 Ratings = 1.364

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Fosse Healthcare - Lincoln is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Fosse Healthcare - Lincoln

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Frequently Asked Questions about Fosse Healthcare - Lincoln

What Type of Services does Fosse Healthcare - Lincoln offer?

Fosse Healthcare - Lincoln offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Fosse Healthcare - Lincoln to verify any information. View our terms and conditions. Fosse Healthcare - Lincoln has a Basic Service – more info.