Genesees Care

24 Wedgwood Road, Bicester OX26 4UL
Submit a Review
9.9 12 Reviews
  • Genesees Care, Bicester
Genesees Ltd provides tailored home care services for teens aged 16 and adults up to the age of 65 and above.

Clients and their relatives are encouraged to take part in the development of the care plan, which is fully personalised to each individual's needs and preferences.

Care services include 24-hour domiciliary care, dementia care, personal care and mental health care. Genesees offers a flexible service and operates a 24/7 on-call system.

Show Genesees Care on the Map

Care Provided by Genesees Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Genesees Ltd
  • Person in charge
  • Adeola Sofoluwe (Manager)

Funding & Fees Guide for Genesees Care

  • Prices

  • From £24 per hour

  • Our fees are flexible depending on the nature of the package and service required


    Book a call or send an email to discuss further

Genesees Care Reviews (12)

9.9

Genesees Care has a Review Score of 9.9 (9.889) out of 10, based on 12 reviews in the last 2 years. Over all time Genesees Care has 12 reviews.

Overall Experience

  • 11
  • 1
  • 0
  • 0
  • 0

Date Published

12
1
2
12
0

Review from Dan S (Client) published on 1 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since we started using Genesees they have been excellent. More than one member of our family is registered disabled with needs slightly different for each but nothing is too much trouble. Genesees are flexible and caring and treat it as assisting us instead of 'doing things for us'. They are easy to
communicate with and deal with in general. I have no problem in recommending them as they have been a great support to us throughout. Most importantly the staff are genuine and understanding.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Pauline W (Friend of Client) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear neighbour was cared for by the carers of Genesees Care. The team were amazing, treating her with kindness and respecting her dignity. Nothing was too much trouble - she looked forward to their visits and friendly chats. They really did improve her life in so many ways. I would definitely recommend
them to any family who needs help with their loved ones.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from John P (Client) published on 20 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am looked after absolutely excellently. The carers could not be more helpful in every way.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Rachel S (Granddaughter of Client) published on 14 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t express enough how amazing all the team at Genesees are - they go above and beyond with their care. They were our grandmother's carers, and she adored them, as did we as a family. They made her life better with their positive, friendly and caring personalities. They were there at the end of
the phone right up until our grandmother sadly passed away. I would recommend them to any family looking for help with their loved ones; they really are angels.

Reply from Stephen, Manager at Genesees Care

Thank you so much for your kind review. It was a great honour caring for your dear grandmother.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Emma H (Granddaughter of Client) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Genesees Care originally started coming in for half an hour a day funded by the NHS to treat my nanny's skin condition on her legs. Having carers coming into her home was never going to be easy but very quickly Nan grew a great relationship with the carer who initially started the visits and then the
two other carers. Unfortunately in time Nan's health started to deteriorate and she was having regular falls, we as a family decided to fund ourselves more care with these lovely people. Genesis Care started then doing visits three times a day. Nan loved them coming in, first thing in the morning to get her up, give her medication and make her breakfast, then lunchtime to do her lunch and then back again early even for dinner and bedtime routine. For us as a family to have someone going in to care for Nan who she liked and felt comfortable with was a huge relief. We cannot thank the team enough for everything they have done! We would highly recommend them to anyone looking for home care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K B (Friend of Client) published on 27 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team of carers for my neighbour are very kind, caring and professional.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M S (Husband of Client) published on 29 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers that look after my wife have been brilliant. They are kind and careful at all times. They care about her dignity and are always very respectful when they are looking after her. They are always on time and seem very happy to be here, this makes a huge difference to us. The night time care
is also brilliant, we cannot fault it all. The carers take time to listen to my wife and look after her needs.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Nick G (Son of Client) published on 12 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Genesees have proved excellent in all respects. The carers have been capable, understanding, efficient and hard-working and have built good empathy with my mother. They have handled a couple of crises with calm action and compassion. Genesees have been very flexible in matching their service to the
evolving needs of my mother, increasing and reducing cover as required and offering excellent advice on the level of cover needed (including where this was a reduction). I would thoroughly recommend Genesees.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Dianne G (Wife of Client) published on 11 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff are very friendly, caring, compassionate and very dignified. They are so supportive when we are having a bad day. If I need them to stay with my husband they are always reliable and able.
We feel as though they are part of our family. They always make sure that they talk to
him about things that he likes, they treat him as a person, not an object. Which is very important for him as he is disabled.
The communication is first class.

Reply from Stephen Owolabi, Operations Manager at Genesees Care

Thank you very much for your kind review and for making the time. We will continue to give you our best services at all times. You can count on Genesees!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Victoria W (Daughter of Client) published on 14 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The management are always available and keep good communications. All the staff are extremely diligent and thorough with their duties, and keep cheerful and patient with my Mother when she is having a bad day.

Reply from Stephen Owolabi, HR and Compliance Manager at Genesees Care

Thank you for your kind feedback. We are glad that you are happy with the ongoing care for your dear mother.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S M (Client) published on 14 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are all lovely, kind, friendly and cheerful, they are carers who care. Always happy to help in whatever way needed, nothing is too much trouble. Always on time, and I’m never felt rushed like with some agencies I have been with.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Carole H (Daughter of Client) published on 9 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is extremely pleased with the service provided. Everyone is always kind and thoughtful and always willing to sit and listen to him and help him in any way they can. He cannot say enough nice things about everyone that comes to care for him.

Reply from Stephen Owolabi, HR and Compliance Mgr at Genesees Care

Dear Carole, thank you very much for your kind review and feedback. We remain committed to always giving your father our excellent services at all times.
Thank you for the confidence you have placed in us.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.889)

Overview of Review Score

The Review Score of 9.9 (9.889) out of 10 for Genesees Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.889 for Genesees Care is calculated as follows: ( (65 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 72 Ratings = 4.889

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Genesees Care is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Apr 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

No image found

Adeola Sofoluwe

Job Title: Manager

Joined: 2020

Adeola is a registered Mental Health Nurse and has been in the caring industry for over twenty years. She goes over and beyond to ensure that our clients are looked after, maintaining the highest standards of care.


Frequently Asked Questions about Genesees Care

What Type of Services does Genesees Care offer?

Genesees Care offers Home Care.

How many Carers does Genesees Care employ?

Genesees Care employs 8 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Genesees Care to verify any information. View our terms and conditions. Genesees Care has a Platinum Service – more info.