Highlands Care Ltd

23 Footbury Hill Road, Orpington BR6 0HP
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9.8 15 Reviews
  • Highlands Care Ltd, Orpington
The team at Highlands Care are dedicated to empowering residents' independence and quality of life through personalised home care services.

Prioritising choice and autonomy, the team are focused on delivering care that encompasses dignity and respect for clients, ensuring they feel comfortable and in control.

Before joining the team, care providers undergo a robust recruitment process to ensure that they are skilled and able to work safely with the clients. This is achieved through the interview process and the criminal history checks (Disclosure and Barring Service (DBS) checks) and references. The carers that are selected are those who demonstrate that they are in the caring field because they genuinely care.

The management team is made up of accountable, experienced healthcare professionals who are passionate about supporting the clients and the staff.

The areas covered are; Sevenoaks, Tonbridge and surrounding Kent areas, Orpington and Bromely.

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Care Provided by Highlands Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Highlands Care Ltd
  • Person in charge
  • Zitha Moyo (Manager)

Highlands Care Ltd Reviews (15)

9.8

Highlands Care Ltd has a Review Score of 9.8 (9.831) out of 10, based on 15 reviews in the last 2 years. Over all time Highlands Care Ltd has 15 reviews.

Overall Experience

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Review from P P (Son of Client) published on 12 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff look after mum with care and dignity. They always arrive on time.

Reply from Zitha Moyo, Service Manager at Highlands Care Ltd

Thank you for taking the time to provide a review. We want your mum to feel safe, respected and well cared for by the carers. If ever we do not get it right, please do not hesitate to highlight it to us. We are committed to listening.


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Review from K C (Daughter of Client) published on 12 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers very good with mum and treat her with respect.

Reply from Zitha Moyo, Service Manager at Highlands Care Ltd

Thank you for taking the time to provide a review. We are glad to hear that you find the carers to be very good with your mum. If ever you identify any areas requiring improvement on our parts, please do not hesitate to highlight them to us. We want to maintain good practices and to improve wherever indicated and at every opportunity to enhance our service provision.


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Review from C P (Relative of Client) published on 22 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You have a wonderful team all working together making my parents feel special, they treated them like a member of their own family. I am very grateful for for all of them and their help and would recommend your company to all my friends. On behalf of my sisters and brother I would like to thank Highlands
Care Ltd very much.

Reply from Zitha Moyo, Service Manager at Highlands Care Ltd

Thank you for taking your time to provide a review. We care and we wanted your parents to know it. On your part as a family, you worked in partnership with us throughout, to ensure the wellbeing of your parents; we valued and appreciated that.


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Review from J P (Husband of Client) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff treat my wife with respect and dignity. Her Alzheimer's is advanced now and doesn't talk much but they still talk to her like she would and try to join her in conversation. They tell her what they're going to do so nothing is a surprise. The manager always sends the same carers, which is very
helpful at this stage.

Reply from Zitha Moyo, Service Manager at Highlands Care Ltd

Thank you for taking your time to provide a review. We are glad that we have been able to maintain the same carers, for continuity of care and to build a positive relationship with our client and her family. We value our clients and we aim to capitalise on every opportunity to let them know that they count. We want to involve them as far as we can. We also recognise that our clients may understand more than they can express. If you identify anything more that we can do or on which we can improve, please do not hesitate to let us know.


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Review from H W (Daughter of Client) published on 18 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad's first experience of regular care support; he is very happy with Highlands Care support. Carers are friendly, helpful, thoughtful, respectful and kind. The company took the trouble to assign male cares to my dad for personal care.

Reply from Zitha Moyo, Service Manager at Highlands Care Ltd

Thank you for taking your time to provide a review. We are glad to hear that your dad is pleased with the support and care. We will continue to do our best to identify the things that matter to him and tailor our care provision as close to what he prefers as we can. I hope you and your dad will find us to be approachable if ever our care and support provision fell short of your expectations. It matters to us to hear it, so we can make it right and improve.


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Review from James G (Client) published on 18 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is early days yet but I have found the service excellent, the carer is so helpful.

Reply from Zitha Moyo, Service Manager at Highlands Care Ltd

Thank you for taking your time to provide this review. We are glad to hear that you are pleased with the carer. We hope that the service will prove to be consistently excellent. If ever we fall short of your expectations, please do not hesitate to raise that with us immediately, in order for us to improve and/or make it right. We will listen, as we are committed to continuous improvement.


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Review from David H (Client) assisted by family/friend published on 9 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have received first class service from all the staff. They have met all our needs and more. Even our emergency requests have been covered no matter how difficult it must have been.

Reply from Zitha Moyo, Service Manager at Highlands Care Ltd

We are glad to hear that you are pleased with our service. We will continue to be flexible to meet your needs as far as we can; as we understand that it is not always possible to plan ahead for every eventuality and need. Please continue to give us feedback, including when things have not worked well or when we have not met your expectations. As shared with you before, nothing is too trivial; we are keen and receptive to hearing it all. It matters to us to provide the support and care in the way and manner that you and all our other clients prefer.


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Review from Nick W (Son of Client) published on 1 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support that my parents receive is first-class. Their carer is very kind, considerate and caring and this is also reflected when other members of the team cover due to holidays.
My parents are very happy with the care they are getting and I feel reassured that they are being well looked
after and are safe and secure when they are being cared for.
The Highlands team have become an extension of our family.

Reply from Zitha Moyo, Service Manager at Highlands Care Ltd

Thank you for taking the time to provide a review. We are pleased to learn that your parents know that we care. It also means a great deal to us when our clients feel safe, secure and respected in their own homes. As reiterated a number of times, if ever there is anything more we could do to improve the quality of our service, please do not hesitate to point it out to us as soon as possible.


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Review from N G (Client) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the service that I have received. Always punctual, professional, caring, and supportive service received. Including when provided on an ad hoc basis when required and requested.

Reply from Zitha Moyo, Service Manager at Highlands Care Ltd

Thank you for taking your time to provide a review. It is important to us for our clients to know that we care. We recognise your need for support on an ad hoc basis, and we will endeavour to accommodate you whenever required.


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Review from K M (Daughter of Client) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer is kind, friendly, knowledgeable and helpful and provides outstanding support. My mother looks forward to her visit and always says how much she has enjoyed the experience. I was impressed by the time and effort spent getting to know my mother and making sure her needs were understood.

Reply from Zitha Moyo, Service Manager at Highlands Care Ltd

Thank you for taking the time to provide a review. It matters to us to ensure that we seek to understand our client's needs on an individual level in order for us to meet their needs at a personal level. We are pleased to hear of your mum's positive experience. We will welcome any other feedback including any points of correction, if ever there are any issues or concerns.


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Review from M F (Client) published on 22 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have. always found my carer very very helpful and am very pleased. I am very pleased and have always been satisfied with care and support. The staff have good timekeeping, always turning up and going the extra mile.

Reply from Zitha Moyo, Service Manager at Highlands Care Ltd

Thank you for your review. We want all our service users to know from their own first hand experience that we care. We encourage and welcome all comments, including negative feedback and any recommendations for change, as we view these as an opportunity for us to improve.


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Review from R H (Son of Client) published on 5 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The family have been very impressed and grateful for the excellent care we have received for our father.
All of the team that are supporting my father especially the primary carer have been exceptional, truly going above and beyond, whilst at the same time dealing with our mother and her dog in a
very sympathetic manner. I would definitely recommend this team to my friends.

Reply from Zitha Moyo, Service Manager at Highlands Care Ltd

Thank you for taking your time to provide a review and for your kind words. We value our service users, and we want their families and next of kin to know that they matter to us too. Please continue to share your experiences and views with us; we are committed to continuous improvement, and to maintaining high standards of care and support.


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Review from M J (Relative of Client) published on 27 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Many thanks to you and everybody at Highlands Care for the care that you gave my mother in the final months of her life. Without your help, it would not have been possible for her to stay at home for as long as she did. She was always treated with the utmost dignity and respect and consequently grew
to trust you and accept your help. My family and I were always able to rely on you to attend as promised and to be flexible in your response to unforeseen circumstances. I count ourselves as very fortunate that you were the care agency involved in looking after my mother.

Reply from Zitha Moyo, Service Manager at Highlands Care Ltd

Thank you for taking your time to provide a review. At Highlands Care we put our service users and their families first, and we want them to know that we care. It was our pleasure to provide support to your wonderful mum. We welcome compliments, suggestions, as well complaints or negative feedback as that offers key opportunities for us to improve in every aspect of our service. We would appreciate your feedback on how we can improve on management to a score of 5 out of 5. Thank you again.


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Review from Peter J (Son of Client) published on 27 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A particular member of staff is an angel. I have never met anyone quite like her, empathetic, kind and utterly trustworthy. I needed emergency assistance with the care of my mother who has vascular dementia. Thanks to the member of staff in our hour of need, the safety, health and above all dignity
of Mum were not only preserved but totally safeguarded in the nicest possible way. I cannot imagine what would have happened without her. I cannot recommend her more highly. Anyone else who may need Highlands care help in the future can relax completely confident that their loved one is in the best possible hands.

Reply from Zitha Moyo, Service Manager at Highlands Care Ltd

Thank you very much for taking the time to provide a review and for your kind words. We continuously aim to be resourceful and focus on being solution oriented; to meet our clients at their point of need.


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Review from S H (Son of Client) published on 22 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Highland Care Ltd professional, dependable and flexible in their approach to providing personal care to my mum and dad. Highland Care Ltd has always been proactive in the care given to my parents and am looking forward to continued support in 2024.

Reply from Zitha Moyo, Service Manager at Highlands Care Ltd

Thank you for taking your time to provide a review. It is a great pleasure to be able to support your parents in their own home, tailoring their care according to their needs.


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Current Review Score: 9.8 (9.831)

Overview of Review Score

The Review Score of 9.8 (9.831) out of 10 for Highlands Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.831 for Highlands Care Ltd is calculated as follows: ( (76 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 89 Ratings = 4.831

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Highlands Care Ltd is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about Highlands Care Ltd

What Type of Services does Highlands Care Ltd offer?

Highlands Care Ltd offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Highlands Care Ltd to verify any information. View our terms and conditions. Highlands Care Ltd has an Enhanced Service – more info.