Helping Hands Home Care (Braintree)

83 High Street, Braintree CM7 1JS
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7.8 3 Reviews
  • Helping Hands Home Care (Braintree), Braintree
Helping Hands' branch in Braintree provides individually tailored support that is completely unique to each person and their requirements.

Helping Hands has more than 30 years' experience in providing dedicated home care to more than 40,000 families across the UK. Just like at the other branches, the Braintree team can provide anything from regular visits throughout the week to help a loved one manage at home, to more intensive live-in support for a complex condition.

This could be following a return home from hospital and your loved one would like a little support on their road to recovery, or perhaps they are living with dementia and require regular support as the condition progresses.

Helping Hands offers a fully managed service, regulated by the CQC, meaning families can rest assured their loved one's care is safe, efficient and reliable.

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Care Provided by Helping Hands Home Care (Braintree)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Domestic Services / Home Help
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)
  • Live in Carer

Good to Know

  • Person in charge
  • Daryl Rayner (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Braintree)

  • Prices

  • Domiciliary Care From £34.60 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Braintree) Reviews (3)

7.8

Helping Hands Home Care (Braintree) has a Review Score of 7.8 (7.833) out of 10, based on 2 reviews in the last 2 years. Over all time Helping Hands Home Care (Braintree) has 3 reviews.

Overall Experience

  • 2
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Date Published

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2
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Review from Gillian W (Client) published on 8 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience with ' Helping Hands' is mostly good. The carers are well-presented, and usually on time and mostly efficient. There have been several occasions where I have had to phone the office to find out why my carer is delayed. Overall a good service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R C (Brother of Client) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands have been supporting my sister who is 84 and suffers from Alzheimer's, for approximately three years. She lives alone, as independently as possible, just around the corner from me. She receives twice-daily support visits to ensure that she eats and drinks regularly and that medication
is administered. Communication between myself and management/carers is excellent and I have found the organisation flexible and approachable since day one.

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Management

Treated with Dignity

Value for Money

Review from Michael W (Husband of Client) published on 24 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard and quality of care provided by Helping Hands is exemplary all round. The employees have turned out in any weather and conditions and cheerfully, being in a village location - narrow roads and lack of lighting - not easy for anybody. They have helped with transport and shopping when needs
must. Because of the caring and sharing, we have felt more like a family unit than clients. They deserve treble income for their provision of care!
We salute them all.

Reply from Bethany-Maree Seaward, Branch Care Manager at Helping Hands Home Care (Braintree)

Hi Michael,
What a glowing review - thank you ever so much! I'm so delighted to hear how impressed you are with our service and that you consider us to be a family unit! It is our absolute pleasure to provide support to your wife and we are always happy to help.
With very best wishes,


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Management

Treated with Dignity

Value for Money

Current Review Score: 7.8 (7.833)

Overview of Review Score

The Review Score of 7.8 (7.833) out of 10 for Helping Hands Home Care (Braintree) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.333 for Helping Hands Home Care (Braintree) is calculated as follows: ( (7 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 12 Ratings = 4.333

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Braintree) is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Apr 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Helping Hands Home Care (Braintree)

What Type of Services does Helping Hands Home Care (Braintree) offer?

Helping Hands Home Care (Braintree) offers Home Care.

How many Carers does Helping Hands Home Care (Braintree) employ?

Helping Hands Home Care (Braintree) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Braintree) to verify any information. View our terms and conditions. Helping Hands Home Care (Braintree) has a Platinum Service – more info.