Helping Hands Home Care (Southend on Sea)

185 Woodgrange Drive, Southend-on-Sea SS1 2SF
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9.8 9 Reviews
  • Helping Hands Home Care (Southend on Sea), Southend-on-Sea
If you're looking for care and support that is tailored around you, Helping Hands (Southend on Sea) has over 30 years of experience in providing dedicated home care.

Whether you need intensive live-in care for a complex condition, dementia care or regular visits to help you around the house, Helping Hands provide unique care that is tailored to your individual requirements.

You may need extra help with recovery after a spell in hospital, want support to get out and about or have a complex condition that requires compassionate, safe and reliable care. Whatever your needs and wishes, Helping Hands are here to help you.

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Care Provided by Helping Hands Home Care (Southend on Sea)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Janet Payne (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Southend on Sea)

  • Prices

  • Domiciliary Care From £34.60 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Southend on Sea) Reviews (9)

9.8

Helping Hands Home Care (Southend on Sea) has a Review Score of 9.8 (9.800) out of 10, based on 8 reviews in the last 2 years. Over all time Helping Hands Home Care (Southend on Sea) has 9 reviews.

Overall Experience

  • 9
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Date Published

9
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Review from I M (Client) published on 17 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands were wonderful when my mother suffered a fall and couldn't do anything for herself. The carers were friendly and conscientious and the communication with the office was top notch. I can't recommend highly enough and will definitely call on their services again in the future if need be,

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Review from Eileen C (Stepdaughter of Client) published on 26 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone treated my mum with compassion and respect. They were always cheerful and happy to spend time chatting to mum.
They were always kind and caring, nothing was too much.
I would highly recommend Helping Hands Home Care to anyone who needs care and support at home.

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Review from Adrian T (Son of Client) published on 26 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands Home Care were entrusted with the care of our Mum, and they were magnificent in the face of a very reluctant client at times! Mum came to accept that Helping Hands enabled her to stay, and indeed die, in her own home, which was her most fervent wish. Both the carers and the Helping Hands
management could not have done more for Mum, and as a family we will always be grateful for the love and care they provided Mum.

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Review from M S (Client) published on 9 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been enjoying the care from Helping Hands Home Care for the last three months, following the death of my late wife, every time (twice a week) I have had really happy and useful care, from whoever has arrived, for which I am most grateful.

Reply from Lee D, Sales Enablement Manager at Helping Hands Home Care (Southend on Sea)

Hi, thank you so much for taking the time to leave us a review. It's great to hear that you're so pleased with our service. We really appreciate your feedback. Best wishes.


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Review from Howard M (Husband of Client) published on 6 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As Tina Turner would put it, Simply the best!
Office staff are always very obliging and the home carers that we have are second to none! Yes, they do a great job but they're always ready and willing to do that bit extra without being asked. Obviously, it helps that Helping Hands do their utmost to
ensure we have the same carers each week as this helps my wife with her condition. Because they're regularly here, they know our routine and they simply "fit in" and get on with helping my wife and thus, reducing my work and my stress. They come across as not just a care company, but a truly, caring company. Well done to all at Helping Hands!

Reply from Lee D, Sales Enablement Manager at Helping Hands Home Care (Southend on Sea)

Hi, thank you so much for taking the time to leave us a review! It's great to hear that you're so pleased with our service. We really appreciate your feedback. Best wishes.


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Review from Gillian P (Daughter of Client) published on 19 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring lovely staff. Always on time and did a great job in help Mum. Mum is not very mobile and would just sit on her settee waiting for the ladies to arrive. Mum enjoyed the chat and company as well.

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Review from B S (Daughter of Client) published on 4 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping hand carers have been amazing. The ladies are all very kind and Mum enjoys seeing them every day. This is the first time Mum has had carers. It has all gone very smoothly. I love the fact they give us a list of who’s coming the following week, this really helps Mum.
The manager could not be
more helpful and on the first visit spoke to Mum and not through me which meant a lot. The manager and her office staff are always happy to help and get back asap if you leave a message.

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Review from Paul D (Son of Client) published on 18 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team in Helping Hands Home Care Southend were incredibly helpful in setting up weekly support - companionship and assistance - for my mother who has dementia. They made it really easy to arrange and were really helpful and flexible. And so kind and caring to my mother. When the arrangement
started they were so professional and reliable and my mother really benefited from the service. I want to pass on my thanks and would recommend the manager and her team who are amazing.

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Review from Patrick D (Son of Client) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really happy with Helping Hands Home Care in Southend. They are very friendly and supportive and are understanding of my mother's needs. They took time to understand her and her life experience, her interests and what she likes and doesn't like. This has definitely helped my mother's acceptance
of them. I am often away on business and it is very reassuring to know that she is in safe hands. The team are in regular contact with me and let me know if there is anything that concerns them which gives me great peace of mind. They are exceptionally reliable and caring.

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Current Review Score: 9.8 (9.800)

Overview of Review Score

The Review Score of 9.8 (9.800) out of 10 for Helping Hands Home Care (Southend on Sea) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Helping Hands Home Care (Southend on Sea) is calculated as follows: ( (48 Excellents x 5) ) ÷ 48 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Southend on Sea) is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Mar 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Helping Hands Home Care (Southend on Sea)

What Type of Services does Helping Hands Home Care (Southend on Sea) offer?

Helping Hands Home Care (Southend on Sea) offers Home Care.

How many Carers does Helping Hands Home Care (Southend on Sea) employ?

Helping Hands Home Care (Southend on Sea) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Southend on Sea) to verify any information. View our terms and conditions. Helping Hands Home Care (Southend on Sea) has a Platinum Service – more info.