Companionship, Home Help, Personal Care:
£35 Weekdays & £38 Weekends
10 hours Sleeping shift:
£250 weekday and £300 weekend
Available on request
Home Instead (Crowborough, Tenterden & Rye) has a Review Score of 9.4 (9.367) out of 10, based on 7 reviews in the last 2 years. Over all time Home Instead (Crowborough, Tenterden & Rye) has 7 reviews.
Review from C B (Daughter of Client) published on 2 April 2025
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Staff
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Management
Treated with Dignity
Value for Money
Review from Jo R (Daughter of Client) published on 23 December 2024
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Treated with Dignity
Value for Money
Review from R P (Daughter of Client) published on 11 November 2024
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Review from Janet C (Daughter of Client) published on 1 November 2024
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Review from Jenny P (Daughter of Client) published on 7 October 2024
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Reply from Shahab Azadi, Support Coordinator at Home Instead (Crowborough, Tenterden & Rye)
It has been our pleasure to provide support for your mother, our valued client, and previously for your father. We truly appreciate you and your family for being so understanding, and it has been a privilege to care for your mum. She is a delightful person - very pleasant and highly regarded by our care professionals, who always look forward to their visits with her.
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Review from D F (Client) published on 7 October 2024
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Reply from Shahab Azadi, Support Coordinator at Home Instead (Crowborough, Tenterden & Rye)
Thank you for your thoughtful feedback and for allowing us the privilege to support you over the past three and a half years. We are delighted to have provided consistent care, even with the challenges posed by limited local staff availability over the past two years. Despite these difficulties, we ensured continuity of care with almost no cancellations, particularly during your recent health challenges related to Covid. Our entire team, including the owner and registered manager, worked closely together to provide round-the-clock support. We also acknowledge the one-time communication issue which occurred about two years ago when there was a brief misunderstanding in the first 30 seconds of a call, where it wasn't immediately clear that the call was from Home Instead. We are pleased that this hasn't happened again and everything has been running smoothly since. Thank you again for trusting us with your care.
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Treated with Dignity
Value for Money
Review from N K (Husband of Client) published on 1 October 2024
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The Review Score of 9.4 (9.367) out of 10 for Home Instead (Crowborough, Tenterden & Rye) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.667 for Home Instead (Crowborough, Tenterden & Rye) is calculated as follows: ( (31 Excellents x 5) + (8 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 42 Ratings = 4.667
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Home Instead (Crowborough, Tenterden & Rye) is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 17 Aug 2022
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Job Title: Owner
Joined: 2020
Taking over as a sole owner in the summer of 2022 and building up the business has been an amazing opportunity to fully engage in my lifelong passion for learning, continuous improvement, supporting the community, leading a team, working in partnership with others, and achieving quality-of-life-enhancing results. This experience has taught me to strive for excellence and inspire, train, and facilitate others to do the same, ensuring our clients receive the highest level of care.
My roles have included customer service, translation, supervision, management, and cultural heritage. I completed my degree in psychology with the goal of providing support for people in need. Helping others has always been my priority and source of energy. My naturally caring and supportive nature led me to pursue a career in this field.
Job Title: Support Coordinator
Joined: 2022
Shahab, a Mechanical Engineering graduate with over 14 years of experience in the automotive industry, primarily worked as a Quality Assurance Manager. He shifted his focus to the care sector after observing high demand and opportunities in the field. Shahab took Health and Social Care courses and embraced the culture and values of Home Instead.
His transferable skills support the Home Instead Crowborough team, ensuring high-quality service for clients. Shahab deeply respects the elderly and enjoys balancing hard work with hobbies like literature, theatre, films, and nature.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Crowborough, Tenterden & Rye) to verify any information. View our terms and conditions. Home Instead (Crowborough, Tenterden & Rye) has a Platinum Service – more info.