Bluebird Care Nottingham

24A Varney Road, Clifton, Nottingham NG11 8EX
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9.8 18 Reviews
  • Bluebird Care Nottingham, Nottingham
Bluebird Care Nottingham offers a range of services to support people to maintain their chosen lifestyle in the comfort of their own homes, promoting independence.

Due to the experience and skills of each member of staff, Bluebird Care Nottingham can offer anything from short check-in visits to full live-in support, as well as specialist care such as dementia care, end of life care, palliative care and more.

Regardless of service, people in their care receive fully personalised support when they want it, and where they want it.

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Care Provided by Bluebird Care Nottingham

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Alan Pankhurst (Director)

Funding & Fees Guide for Bluebird Care Nottingham

  • Prices

  • From £26.50 per hour

Bluebird Care Nottingham Reviews (18)

9.8

Bluebird Care Nottingham has a Review Score of 9.8 (9.789) out of 10, based on 16 reviews in the last 2 years. Over all time Bluebird Care Nottingham has 18 reviews.

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Review from Wayne H (Son of Client) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the care supervisor. Competent and Confident whilst showing empathy and understanding to my mum and my family's overall needs. The carer came in and very quickly built a positive relationship with my mum, she actively listened to my mum's needs both cognitively and physically.

Reply from Stuart Pankhurst, Manager at Bluebird Care Nottingham

Hi Wayne, Thank you for taking the time to write this great review, we're so happy you found our staff to be so supportive during your experience here at Bluebird Care Nottingham. Please don't hesitate to give us a call if there's anything else we can do for you.


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Review from Tracy D (Daughter of Client) published on 27 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird are so supportive and caring. As a family we feel very reassured when Mum is in their care. The carers themselves are brilliant and have a great relationship with Mum. As a whole their flexibility to provide care is second to none, whether planned in advance or last minute. Thank you.

Reply from Stuart Pankhurst, Manager at Bluebird Care Nottingham

Thank you so much for this great review! Our team takes pride in providing an excellent customer experience, keeping people safe and happy in their home and we're glad you feel we do this well!


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Review from David F (Power of Attorney of Client) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care has provided my 85-year-old and disabled lifelong friend with excellent care and support during the time they have cared for him. Although he has some special favourites within the company, it is fair to say that he has been delighted with the performance of everyone who has cared for
him.
Bluebird Care performs very favourably when compared with some other care companies I have previously known within the sector. They are excellent and respond quickly to his medical, welfare and personal needs. At the same time, they keep me updated as necessary in respect of matters for which have overall responsibility. I rate the company very highly. Bluebird Care is a very well-managed and led organisation. This is equally matched by the performance of their highly skilled and well-motivated staff.
Highly recommended.

Reply from Stuart Pankhurst, Home Manager at Bluebird Care Nottingham

Hello, you really made our day! We always love to receive a positive review of the care we provide, and appreciate you taking the time to rate us!


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Review from John B (Son of Client) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We've been using Bluebird Care over the last year to try to help keep my mother living independently in her own home for some time longer, with serious mobility issues, they have done a great job in helping with this.
My mother really appreciates the first-class care provided, she has built up a good
relationship with the main careers who are just first class. I am really impressed and grateful for the services Bluebird Care is providing, very professional, respectful and understanding. Also when we've needed flexibility, extra time or extended visits this has all been possible, sometimes at short notice. I can't thank them all enough.

Reply from Stuart Pankhurst, Home Manager at Bluebird Care Nottingham

Hello, thank you for your great review! Please don't hesitate to give us a call if there's anything else we can do for you, have a wonderful day!


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Review from A G (Daughter of Client) published on 12 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was reluctant to the idea of having someone move into her house for live-in care until we met the Care Supervisor in Nottingham. Who came into our house a stranger and left being a friend of the family. She listened, laughed, and showed a true interest in mum and her anxiety about having this kind
of support. With a list of demands from mum, they found us someone who matched and could start a few days later. Even when it began the few days between Christmas and New Year. Unfortunately, mums health was more serious than any of us knew and after a few weeks in the hospital, we put in place a waking night carer who also matched mums list of demands, but who could also support with mums end-of-life care, she was so compassionate and caring in mums last few days and the short time she was with us. My brother and I could not recommend Bluebird Care Nottingham enough in the short time we worked with them, they were so supportive to us too as family members.

Reply from Stuart Pankhurst, Manager at Bluebird Care Nottingham

Thank you so much for your kind words and this great review, we're happy you found our staff to be so supportive during your experience here at Bluebird Care Nottingham.


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Review from J F (Client) published on 12 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care I receive.
Listened to, helped, shown respect.
Friendly and caring.
Down to earth.
Thank you

Reply from Stuart Pankhurst, Manager at Bluebird Care Nottingham

Your high rating means a lot to us, and we appreciate you taking the time to leave us this great review! Thank you.


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Review from Andrew S (Brother-in-law of Client) published on 25 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother is so pleased with the service provided by Bluebird Care, they are taking wonderful care of his wife during the visits, this gives his wife, who is a dementia sufferer, a greater sense of self-belief and dignity. Thank you.

Reply from Stuart Pankhurst, Manager at Bluebird Care Nottingham

Hello Andrew, thank you so much for the positive review! We will continue to do our best to earn it. Please don't hesitate to reach out to us if there's anything additional we can do for you.


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Review from Susan L (Wife of Client) published on 25 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are really grateful for the reassuring support we have received following my husband's cancer surgery. The flexibility and responsiveness has been brilliant and given me great peace of mind. The staff are so cheerful and helpful and a pleasure to deal with. Highly recommended.

Reply from Stuart Pankhurst, Manager at Bluebird Care Nottingham

Thank you, Susan, for reaching out to us with such a great rating! We strive to provide an excellent customer experience and your opinion plays an integral part in making this happen! All the best.


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Review from June P (Client) published on 8 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are polite, respectful, smartly dressed, carry out the work that is set out in my care plan.

Reply from Sarah Fish, Manager at Bluebird Care Nottingham

Thank you for taking the time to complete this review. It's always nice to receive feedback about our carers and the support they provide to our fantastic customers!


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Review from M C (Husband of Client) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From our first point of contact with the company, we have found them to be very friendly and understanding.
Acceptable to change in times and days when required.
The carers who mainly visit my wife is more than understanding, more importantly, she enjoys her company.
Not much more to say other than
we are satisfied with the service to date.
Thanks.

Reply from Stuart Pankhurst, Manager at Bluebird Care Nottingham

We love receiving a positive review; please feel free to reach out if there's ever anything more we can do for you.


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Review from A H (Daughter of Client) published on 21 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the overall care.
My mum has started to build a good relationship with certain carers.
The manager keeps in touch and actively finds activities that would be good for my mum to attend and also that carers can take her to.
The staff ensure they keep in contact with us and have reviews
to make sure my mum is getting the care she requires.

Reply from Stuart Pankhurst, Manager at Bluebird Care Nottingham

Thank you so much for taking the time to leave us this amazing rating! We hope you have a wonderful week.


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Review from D S (Daughter-in-law of Client) published on 21 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been pleasantly surprised by the care taken in assessing and supporting our mum
over the past six months.
The initial assessment was thorough and considered with follow-up to review if all was working satisfactorily.
Our mum's needs and preferences were taken into account to make small adjustments
to care provided and the team were helpful and flexible to add extra support to enable us, as sole family carers, to take a holiday.
It has enabled us to feel confident that the agency will be able to support our needs going forward.
Many thanks.

Reply from Stuart Pankhurst, Manager at Bluebird Care Nottingham

We strive to provide the best customer experience. Please know that we greatly appreciate the time you took out of your day to post a positive review! Many thanks.


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Review from R P (Wife of Client) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all staff to be caring, friendly and efficient. Ready to help at all times whatever the circumstances.

Reply from Stuart Pankhurst, Manager at Bluebird Care Nottingham

Hello, you really made our day! We always love to receive a positive review of the care we provide, and appreciate you taking the time to rate us!


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Review from Peter W (Client) published on 12 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the service.

Reply from Stuart Pankhurst, Manager at Bluebird Care Nottingham

Hello Peter, we appreciate your positive rating! Please don't hesitate to give us a call if there's anything else we can do for you!


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Review from Jane K (Daughter of Client) published on 6 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father's been having you care for him for over a year. On many occasions, the carers have been late, with no phone call to him to tell him. But, when the staff arrive they treat him with utmost respect, caring for all his needs. Thank you.

Reply from Stuart Pankhurst, Manager at Bluebird Care Nottingham

Hi Jane, we appreciate you taking the time to review us. We take our reviews very seriously. If you are willing, please reach out to us at 0115 773 3322 so we can look into why the carers were late. We hope to hear from you very soon. Kind regards, Manager.


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Review from L M (Daughter of Client) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Bluebird are helpful and caring and have supported Mum. Thank you.

Reply from Stuart Pankhurst, Manager at Bluebird Care Nottingham

Thank you so much for your great rating! Your review is very important to us, as our goal is to deliver an outstanding customer experience. Best wishes!


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Review from Ray B (Son-in-law of Client) published on 7 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for the excellent care your staff have given my father-in-law. After he initially didn't want a male carer and was persuaded to give one a try, he has now found a new friend. Now he would be happy to see this carer every day.
We have never been present when this carer has been there for him,
but we had CCTV installed in his house for safety and security. So when we check on him, we can also look at the recordings; this is how we witnessed the carer in action.
He is a diamond! He makes him feel like and treats him like an old friend. He seems to know exactly how to deal with him as an old friend would - chatting about anything and nothing, gently persuading him to eat, helping with his personal hygiene etc. etc. etc. He also talks loud enough for him to hear him first time. And all this time, he creates an atmosphere that he is one with him and his house as if he has been there for years.

Reply from Andy Henson, Franchise Owner at Bluebird Care Nottingham

Many thanks for your lovely review regarding your father-in-law and our carer. It's always nice to receive feedback regarding our service which allows us to either develop further or in cases like this reward the staff, thank you.


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Review from Denise P (Daughter of Client) published on 7 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank Bluebird Care Nottingham for the support they have given to my parents over the past year. They have provided a consistent, reliable and personal service.
The carers show respect and compassion, and they bring a sense of calm.

Reply from Andy Henson, Franchise Owner at Bluebird Care Nottingham

Thank you for your kind comments and the carers involved have all said it was such a pleasure to have spent time with your parents.


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Current Review Score: 9.8 (9.789)

Overview of Review Score

The Review Score of 9.8 (9.789) out of 10 for Bluebird Care Nottingham is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.789 for Bluebird Care Nottingham is calculated as follows: ( (75 Excellents x 5) + (20 Goods x 4) ) ÷ 95 Ratings = 4.789

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Nottingham is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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Meet the Team (3)

Sarah

Sarah Fish

Job Title: Franchise Owner

Joined: 2013

Sarah is one of the owners of Bluebird Care Nottingham, joining the family business in 2013. Her working background was in business and finance, which has supported her in her role as Office Manager. Sarah is very passionate about supporting her customers with the high standards of care she would expect to receive herself or for her family as and when the time comes, whilst ensuring her staff are supported throughout their time with Bluebird Care.


“As a family business, our aim is to be able to support our customers to remain independent in their own homes for as long as possible.  For some of our customers, the carers they see may be the only company they receive, so we want to ensure we are supporting them in the ways they need, whether it be supporting them with a bath a cup of tea and a natter, it makes all the difference!”


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Alan Pankhurst

Job Title: Franchise Owner

Joined: 2012

Bluebird Care Nottingham is owned and managed by Director Alan Pankhurst. Alan was made redundant in December 2010 from Lincolnshire County Council where he spent 10 years as their Research Manager investigating demographic changes and their impact on services.


Overall, Alan has had 30 years of managerial experience mainly in the public sector responsible for recruiting and training staff, marketing services and managing significant department and team budgets. He was also employed as a regional management consultant responsible for efficiency studies into local offices performance, budget management and staffing levels.  


Whilst Alan has no direct work experience in the care sector, he has, over the last 7 years, worked very closely with the Director of Public Health and the Primary Care Trust on their joint needs assessment so understands the problems and challenges facing the sector. He is passionate about providing good quality care and making a difference in people’s lives.  


Emma

Emma Caldwell-Jones

Job Title: Registered Care Manager

Joined: 2023

Emma joined our Bluebird Care team in May 2023 as our registered manager. Emma has a wealth of experience in the care sector and has worked in different areas, including palliative care where she is most passionate about. She has worked both in care assistant roles and managerial roles over her time within the care sector and understands the importance of high care standards.


“I believe that good care ultimately starts at home and that everyone is entitled to high standards of care. I came to Bluebird Care to make a difference and feel that here we can truly tailor our customers’ care to what they need. Through training and support our carers can make that difference in our customer’s lives.”


Frequently Asked Questions about Bluebird Care Nottingham

What Type of Services does Bluebird Care Nottingham offer?

Bluebird Care Nottingham offers Home Care.

How many Carers does Bluebird Care Nottingham employ?

Bluebird Care Nottingham employs 11 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Nottingham to verify any information. View our terms and conditions. Bluebird Care Nottingham has a Platinum Service – more info.