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JAM Care has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time JAM Care has 1 review.
Review from Ian B (Father of Client) published on 12 March 2025
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from James Nichols, CEO at JAM Care
Thanks so much for your kind words, it really means a lot to me and the team that you shared your JAM experience. It's an absolute pleasure looking after Ellie, she's one in a million, and has a brilliant team of carers, who think the world of her. As you know, everything we do at JAM is a massive team effort, and we have one goal, "to change lives for the better," and with the continued support of you and Angelina we will keep improving Ellie's life for the better.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 8.0 (8.000) out of 10 for JAM Care is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for JAM Care is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for JAM Care is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 14 Jul 2022
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Owner & CEO
Joined: 2020
About Me:
I’m 48, I’m married to Marie and have a 16-year-old stepson called Archie. I love my family & friends, my work, and sport (in that order), and I’m a very proud Yorkshireman
Career:
I’m a Chartered Accountant, who spent 20 years working in Financial Services, Consultancy, Utilities, Banking, and Outsourcing, before moving into Health & Social Care in 2020 and founding JAM CARE
Fun Fact:
As a kid, I was in the choir for Andrew Lloyd Webber’s production of Joseph & the Amazing Technicolour Dreamcoat.
Quote:
"When you wake up in the morning, realise what a privilege it is to be alive" Marcus Aurelius (Roman Emperor)
Job Title: Head of Operations
Joined: 2023
About Me:
I have a 5-year-old daughter and a puppy who both keep me on my toes! In my spare time, I love spending time outdoors with my very large family.
Career:
I have worked in Complex Care, supporting adults and children with varying conditions and disabilities, for over 23 years.
Fun fact:
I took part in a parachute jump for charity and I was terrified, but it turned out to be one of the most exciting things I’ve ever done
Quote:
"Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work." Steve Jobs
Job Title: Head of Recruitment, HR & Compliance
Joined: 2022
About Me:
A married father of 3 boys. In my spare time I love football, F1 and a big fan of Marvel Movies
Career:
I have over 20 years’ care recruitment experience for both internal and external clients, working with some of the biggest care providers in the UK
Fun Fact:
Despite being terrified of heights, I once abseiled down a building and raised over £500 for charity!
Quote:
“Being positive won’t guarantee you’ll succeed but being negative will guarantee you won’t” Jon Gordon
Job Title: Head of Business Development & Marketing
Joined: 2025
About Me:
I live in Shropshire with my partner and his son, I am Mum to my Dog and 2 Cats. In my spare time I enjoy being with friends and family, long walks at the weekend and practice Pilates most days.
Career:
I have over 30 years experience within the healthcare sector, having worked across Mental Health Acute, & Rehabilitation, Secure services, Brain Injury, CAMHS & Learning Disabilities in a service and business development capacity.
Fun Fact:
Having recently bought an historic townhouse in Portugal, we are now rising to the challenge of undertaking a full renovation whilst being based in the UK!!
Quote:
“If you want others to be happy, practice compassion. If you want to be happy, practice compassion" Dalai Lama
Job Title: Senior Care Manager
Joined: 2024
About Me:
I have 5 children, 2 Grandchildren, love spending time with my family and when my wife lets me, I enjoy fishing
Career:
I have been working in the Complex care industry for over 28 years
Fun Fact:
I wrote a book about fishing that was published, and I recently swam with sharks]
Quote:
"Keep your face always toward the sun and the shadows will fall behind you" Walt Whitman
Job Title: Community Nurse Manager
Joined: 2024
About Me:
I am married with four girls and a huge fan of Winne the Pooh, particularly Eeyore. In my spare time I love family days out and walking my dogs. Family is everything.
Career:
I qualified as a Nurse in 2003 and have experience with adults and children in Palliative and Complex Care. I am passionate about supporting carers to deliver quality care.
Fun Fact:
In 2023, despite my fear of fish, I went diving with sharks to raise money for SIA.
Quote:
‘You’re braver than you believe, stronger than you seem, and smarter than you think’ A.Milne
Job Title: Training Manager
Joined: 2023
About Me:
I have a passion for fast cars, I have a dog and a cat, and I love taking part in adventurous activities
Career:
I have worked in care for over 12 years, and I started my career as a carer
Fun Fact:
I shaved my head for charity and rocked this look for over a year
Quote:
I’m the one at the sail and the master of my sea", Imagine Dragons
Job Title: Operations Manager
Joined: 2024
About Me:
I have been married for 33 years and I am a Nanna to 4 beautiful Grandchildren.
Career:
For the last 20 years I have been working in Complex Care.
Fun Fact:
Believe it or not I used to swim and do gymnastics for my school and friends still send me pictures!!
Quote:
"The purpose of life is a life of purpose” Robert Byrne
Job Title: Office Manager
Joined: 2024
About Me:
I have 2 small children and a dog who I love spending time with, we enjoy long walks and bike rides
Career:
I have over 6 year's experience working in healthcare Payroll, Office Admin and Office Manager
Fun Fact:
I once wore two different shoes to work when pregnant, this is still shared yearly on Facebook!!
Quote:
"Alone we can do so little, together we can do so much" Helen Keller
Job Title: Financial Controller
Joined: 2024
About Me:
I’m divorced with a son & a daughter. When I’m not working, I love my music, films, walking, dressmaking, gardening & baking.
Career:
I am an accountant with over 35 years of experience working in practise and in industry.
Fun Fact:
I’m not fond of heights, but still stood at the top of the CN tower in Toronto, Canada on a clear platform
Quote:
"Employees are the heart of any company; nurturing their growth leads to a flourishing organisation.” Dax Bamania
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