Millfield Healthcare Services (Wandsworth, Banstead, Epsom & Ewell, Tadworth)

8 Nottingham Road, London SW17 7EA
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9.7 16 Reviews
  • Millfield Healthcare Services (Wandsworth, Banstead, Epsom & Ewell, Tadworth), London
Millfield Healthcare is a leading domiciliary care agency established in 2020. Millfield Healthcare offers high-quality care and support that enhances the quality of life of their clients in the comfort of their homes. Millfield Healthcare is committed to ensuring that each client is treated with dignity, respect and compassion.

The aim is to enhance your independence, safety and wellbeing in familiar surroundings. Inspired by the need for first class in-home care in South-West London (Wandsworth & Richmond) and Mid- & East Surrey (Epsom, Reigate, and Banstead).

Services:

- Domiciliary & Elderly Care
- Emergency Care
- Live-in Care
- Respite Care
- Palliative & End of Life Care
- Dementia & Parkinson's Care

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Care Provided by Millfield Healthcare Services (Wandsworth, Banstead, Epsom & Ewell, Tadworth)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Millfield Healthcare Services Ltd
  • Person in charge
  • Jennifer Osodo (Registered Manager)

Funding & Fees Guide for Millfield Healthcare Services (Wandsworth, Banstead, Epsom & Ewell, Tadworth)

  • Prices

  • £24.60 per hour minimum

  • Charges depends on the level of care provided

Millfield Healthcare Services (Wandsworth, Banstead, Epsom & Ewell, Tadworth) Reviews (16)

9.7

Millfield Healthcare Services (Wandsworth, Banstead, Epsom & Ewell, Tadworth) has a Review Score of 9.7 (9.660) out of 10, based on 16 reviews in the last 2 years. Over all time Millfield Healthcare Services (Wandsworth, Banstead, Epsom & Ewell, Tadworth) has 16 reviews.

Overall Experience

  • 12
  • 4
  • 0
  • 0
  • 0

Date Published

16
5
9
16
0

Review from b t (Daughter of Client) published on 17 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Millfield carers are lovely caring people who looked after mum for about a year.
They were so patient with her and helped her in anyway they could.
They travelled a long way to see her on public transport and sometimes only stayed 20 mins which showed their dedication.
I would recommend them

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Review from R S (Wife of Client) published on 29 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am generally pleased overall with the level of care provided. The carers are kind, friendly and respect my husband's dignity. The only problem I have is their reliance on public transport, which can cause one or both carers to be late.

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Review from P M (Husband of Client) published on 27 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On the whole very good.

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Review from J T (Client) published on 27 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My carers are always kind and considerate and helpful.

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Review from K A (Client) published on 4 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are nice. The service is good. I get on with the staff.

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Review from S K (Daughter of Client) published on 17 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with the quality of the carers who come to look after my father in the mornings. I get him out of bed into the bathroom and when they arrive, nearly always on time and with a big smile, they help him wash and dress. They are very patient and take their time with him. The agency itself
is always very helpful and obliging and always manages to help out if I need assistance at short notice. Consistency of carers is excellent.

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Review from P O (Client) published on 2 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My carers have been efficient, reliable and friendly.

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Review from Emma L (Daughter of Client) published on 26 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff were very friendly and supportive to my dad’s personal care needs, always arriving promptly and often early. They kept thorough and accurate record keeping of the tasks they undertook and the medication they administered. Would throughly recommend.

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Review from M T (Client) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care received and appreciate all. Very helpful and kind.

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Review from Su T (Daughter of Client) published on 27 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well, my mother was very anti having carers, but she really had no choice. So many to choose from, and who do you choose? Phoned Millfield and they were very helpful, came to meet my mother, with a carer, and after they had gone, she was much happier. She had to have a carer all day and a waking carer
at night, so a lot of time for them to be with her. It all worked really well - my mother really liked the carers and their company. They were always smiling, but so caring as well. I have to say that I, my sisters and brother, really enjoyed their company too. They kept in contact with us, and kept in contact with the doctor's surgery and any other health professionals they needed to. I would recommend them to anyone else.

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Review from V H (Client) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Some days are better than other days. But on the whole very good and kind and understanding.

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Review from Nicky N (Daughter-in-law of Client) published on 24 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Millfield Healthcare Services have been looking after my mother-in-law for some time now. What I really appreciate is knowing the carers are going in to look after her 4 times a day and making sure she is cared for in her own home. My mother-in-law is nearly 99 and wanted to live as independently as
possible. Millfield Healthcare services have made this possible. I really appreciate being able to contact the manager directly so any queries or concerns can be dealt with promptly. The only gripe is that the carers bring a lot of mud in on shoes so if they could take them off! Otherwise all very good.

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Review from R L (Son of Client) published on 19 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Millfield Healthcare Services currently look after my 80 year old mum who sadly has Alzheimer’s as well as terminal cancer.
I have found the level of service, compassion and empathy shown by all of the staff that care for mum to be exemplary and cannot recommend them highly enough.
Senior management
are readily available with an absolute can do attitude, nothing is ever too much trouble and as a whole Millfield are incredibly supportive during this very sad and difficult stage of my mums life.

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Review from N M (Friend of Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They have been carers to a friend for some time. This care agency has been very helpful and supportive and in instances going beyond their remit. Their response to queries are professional and dealt with promptly. Carers are polite and prompt.

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Review from D B (Partner of Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care which my partner received from Millfield Healthcare was exemplary. All staff members went above and beyond the care which they provided for my partner. We could not have asked for anything more. They were all such caring and kind people in every way. They also supported us as a family.

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Review from Sarah H (Daughter of Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with my mum's carer, and my mum is too. She is very patient with her and caring towards my mum. We are very happy with the service. When my mum was in hospital the manager phoned me and checked that she was ok and visited her which I thought was very kind of her.

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Current Review Score: 9.7 (9.660)

Overview of Review Score

The Review Score of 9.7 (9.660) out of 10 for Millfield Healthcare Services (Wandsworth, Banstead, Epsom & Ewell, Tadworth) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.660 for Millfield Healthcare Services (Wandsworth, Banstead, Epsom & Ewell, Tadworth) is calculated as follows: ( (63 Excellents x 5) + (30 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 94 Ratings = 4.66

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Millfield Healthcare Services (Wandsworth, Banstead, Epsom & Ewell, Tadworth) is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Frequently Asked Questions about Millfield Healthcare Services (Wandsworth, Banstead, Epsom & Ewell, Tadworth)

What Type of Services does Millfield Healthcare Services (Wandsworth, Banstead, Epsom & Ewell, Tadworth) offer?

Millfield Healthcare Services (Wandsworth, Banstead, Epsom & Ewell, Tadworth) offers Home Care.

How many Carers does Millfield Healthcare Services (Wandsworth, Banstead, Epsom & Ewell, Tadworth) employ?

Millfield Healthcare Services (Wandsworth, Banstead, Epsom & Ewell, Tadworth) employs 14 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Millfield Healthcare Services (Wandsworth, Banstead, Epsom & Ewell, Tadworth) to verify any information. View our terms and conditions. Millfield Healthcare Services (Wandsworth, Banstead, Epsom & Ewell, Tadworth) has an Enhanced Service – more info.