MSK Healthcare

18 Crown Street, Hucknall, Nottingham NG15 7SW
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8.5 2 Reviews
  • MSK Healthcare, Nottingham
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Care Provided by MSK Healthcare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • MSK Healthcare Ltd
  • Person in charge
  • Sherine Kheswa (Manager)

Funding & Fees Guide for MSK Healthcare

  • Prices

  • We charge from £21 up to £22 per hour

  • Fees discussed on assessment
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MSK Healthcare Reviews (2)

8.5

MSK Healthcare has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time MSK Healthcare has 2 reviews.

Overall Experience

  • 2
  • 0
  • 0
  • 0
  • 0

Date Published

2
0
0
2
0

Review from Ruth W (Mother of Client) published on 4 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

MSK have recently started care for my son.
I have professional experience of care so understand the system well.
From our initial meeting and the subsequent service, I can't speak highly enough of the team supporting us.
I say us as they have taken a huge weight from me by caring for my adult son
so efficiently and with compassion, kindness and professionalism.
I have a significant health issue and this has been respected.
My son's care is paramount and each staff member's compassion has been evident. I'm so pleased we have these wonderful people as part of our home routine.

Reply from Sherine Kheswa, Registered Manager at MSK Healthcare

Thank you so much for your review. I am pleased to hear that you are happy with the care we provide for your son. This means a lot to us and we will strive to continually provide him with excellent care.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Laurence E (Partner of Client) published on 22 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has been receiving care for the last 12 years. MSK took over her contract a year ago and has given exceptional levels of care. They are always on time and very professional and caring. If we need to alter our times for hospital visits etc they always do their best to change them. All the
carers are cheerful and helpful. The best care company we have had.

Reply from Sherine Kheswa, Registered Manager at MSK Healthcare

Thank you for your review. We are delighted to hear that you are happy with the care we provide.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for MSK Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for MSK Healthcare is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for MSK Healthcare is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Frequently Asked Questions about MSK Healthcare

What Type of Services does MSK Healthcare offer?

MSK Healthcare offers Home Care.

How many Carers does MSK Healthcare employ?

MSK Healthcare employs 14 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact MSK Healthcare to verify any information. View our terms and conditions. MSK Healthcare has a Basic Service – more info.