Peak Home Assist

Wentworth House, Manners Avenue, Ilkeston DE7 8EF
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9.9 17 Reviews
  • Peak Home Assist, Ilkeston
Peak Home Assist are an experienced home care provider who offer services in Derbyshire, Nottinghamshire and Staffordshire.

Peak Home Assist provide 24-hour care for individuals aged 18 years and over; staff are on call day and night, and they have nominated staff on call in case of emergencies. Staff are trained to offer emotional support, reduce risks and hazards in Service Users' homes and assist with daily tasks and activities.

Peak Home Assist hold a CQC rating of GOOD (June 2022) on all key lines of enquiry, showcasing that Peak Home Assist are safe, well-led, caring, responsive and effective.

All care staff at Peak Home Assist are enhanced DBS checked and receive regular mandatory training in principle modules such as moving and handling, person-centred care and medication administration. As well as this, care staff hold at least a level 2 diploma in Health and Social Care or alternatively a level 2 care certificate. Staff are kind, empathetic, non-judgemental and professional. Peak Home Assist’s management team conduct regular spot checks and supervision sessions with care staff to ensure that they are happy in their role and operating to the best of their ability.

Peak Home Assist cater to the person-centred needs of each client. During initial assessment, which takes place before the commencement of care, the assessors get to know prospective clients and what their specific needs are. A care plan is then created with those needs at the core of the development.

Once care has commenced, care staff work closely with clients and often discuss individual needs and wants, to ensure that all care plans are as personalised as possible and updated regularly.

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Care Provided by Peak Home Assist

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Peak Home Assist Ltd
  • Person in charge
  • Bramley Clarence (Managing Director/Nominated Individual)

Funding & Fees Guide for Peak Home Assist

  • Prices

  • Private Self-funding rate
    30 minute visit - £19.50
    45 minute visit - £22.50
    60 minute visit - £26.00
    Sleep in night (22:00-07:00) £166.50 per night
    Waking night (22:00-07:00) £198 per night

  • Please get in touch for a personalised quotation if you have a managed service, or direct payment

Peak Home Assist Reviews (17)

9.9

Peak Home Assist has a Review Score of 9.9 (9.887) out of 10, based on 17 reviews in the last 2 years. Over all time Peak Home Assist has 17 reviews.

Overall Experience

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Date Published

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Review from Darlene L (Daughter of Client) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care given to our family member. Always on time and polite. Every carer we have met has been so attentive and caring we couldn't be happier with the care form peak home care thank you

Reply from Alison Bradley, Registered Manager at Peak Home Assist

Thank you for sharing your experience with us, I am very pleased you are happy with the care and support provided it is a pleasure working with you. Thank you for choosing Peak Home Assist.


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Review from Harry G (Brother of Client) published on 21 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers from Peak Home Assist attended to my chronically ill and disabled sister's needs for several months, enabling her to remain in her own home until that was no longer possible. My wife and I are most grateful to the manager and all her care team, for providing high quality care and for making my
sister's life as comfortable as possible during the time when she was in their care. Our sincere thanks go to them all for doing everything they could to minimise her distress, especially during the last few weeks while she was still living at home, and for the kindness they showed in attending to her needs on the day of her move into a care home. Special thanks to the manager for her personal kindness to my sister, for professionally and efficiently setting up and coordinating the care plan, and for her prompt and diligent personal attention to ensuring that particular issues were dealt with as and when they arose.

Reply from Alison Bradley, Registered Manager at Peak Home Assist

Thank you for sharing your experience with us, I am very pleased you are happy with the care and support provided it is a pleasure working with you and providing the care and support to your sister. Thank you for your kind words we really appreciate your honest feedback, Thank you for choosing Peak Home Assist.


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Review from Jim G (Nephew of Client) published on 12 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family we were very happy with the care given to my aunt at her home over several months before she moved to a Care Home.
In sometimes challenging circumstances the care and support given was consistently excellent, with kind and helpful staff.
The carers who came in did everything they could
to move her with care and to make sure she was comfortable.
Communication with the office was also straightforward and the team were friendly and efficient.

Reply from Alison Bradley, Registered Manager at Peak Home Assist

Thank you for sharing your experience with us, we are pleased you were happy with the service provided and value your feedback. Thank you for choosing Peak Home Assist as the care provider, wishing you all well for the future.


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Review from John E (Husband of Client) published on 23 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is extremely happy with the friendly professional care she receives highly recommended.
Nothing is too much trouble for the carers we are very happy to have chosen Peak Home Assist.
They are local to where we live which is ideal.

Reply from Alison Bradley, Registered Manager at Peak Home Assist

Thank you for sharing your experience with us, we are pleased you are happy with the service being provided and value your feedback. Thank you for choosing Peak Home Assist.


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Review from Alan W (Client) published on 5 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a Peak Home Assist service user for several months and I can honestly say that it has been an extremely pleasant experience. All of the carers arrive on time (15 minutes either way), are very pleasant, and are exceptionally helpful. I find that they strike the right balance between being
friendly and businesslike, are well trained and educated and I have had some fascinating conversations with carers who come from various parts of the world. Peak Home Assist may not be the cheapest service provider but in terms of value for money, they would be extremely hard to beat.

Reply from Alison Bradley, Registered Manager at Peak Home Assist

Thank you for sharing your experience with us, I am very pleased you are happy with the care and support provided it is a pleasure working with you. Thank you for choosing Peak Home Assist.


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Review from K D (Mother of Client) published on 5 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really good company. My son is taken out into the community by one of the Peak Home carers. They may go swimming, bowling, bingo or to the gym. It gives me a break, as his main carer, and my son loves going out with his carer. He gets on very well with his carer from Peak, and the company are very helpful.
If I need to change the days or times my son is taken out, the company will try their best, even if they have to send another carer.
I have been with other companies and have been let down by them. Peak Home are totally different to them. I cannot speak highly enough of the company and my son's carer.

Reply from Alison Bradley, Registered Manager at Peak Home Assist

Thank you for taking the time to write a review, your kind words and appreciation will be passed on to the staff members. Thank you for choosing Peak Home Assist.


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Review from Lynn G (Daughter of Client) published on 2 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall very happy with the service to my mum. Sometimes when new carers go in I have to speak to Head Office as some of the instructions for caring for my mum aren't always followed. Otherwise all is ok.

Reply from Alison Bradley, Registered Manager at Peak Home Assist

Thank you for sharing your experience with us, I am very pleased you are happy with the care and support provided its a pleasure working with you all.


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Review from Margaret K (Sister of Client) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been using Peak Home Assist for only a few months now for my brother, and so far we have been happy with their services. They are very responsive on the phone and by email and my brother is happy with their care.

Reply from Alison Bradley, Registered Manager at Peak Home Assist

Thank you for sharing your experience with us, we are pleased you are happy with the service being provided and value your feedback. Thank you for choosing Peak Home Assist.


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Review from D R (Sister of Client) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

You're very good, you work very hard to help my sister. You're all good and I'm glad we got you. My sister likes all the ladies who come to help her, they're always on time and they can't do enough to help. I am glad you come and help me with her.

Reply from Alison Bradley, Registered Manager at Peak Home Assist

Thank you for sharing your experience with us, we are pleased you are happy with the service being provided to your sister and value your feedback. Thank you for choosing Peak Home Assist.


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Review from Julie F (Daughter of Client) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff and management are very understanding and really helpful. Very attentive carers which are fantastic to my elderly parents. Cannot fault it in any way. A really great example of how care should be

Reply from Alison Bradley, Registered Manager at Peak Home Assist

Thank you for sharing your experience with us, we are pleased you are happy with the service being provided and value your feedback. Thank you for choosing Peak Home Assist.


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Review from S D (Client) assisted by family/friend published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with Peak Home Assist for nearly three years. They are a very good company. I have a carer who takes me out into the community, swimming, gym, bingo, and shopping wherever I want to go. I can't speak highly enough of my carer. He is very patient and makes sure I am safe. Peak Home Assist
staff are really friendly, and if I need to change times/days for my support, they always accommodate me. It's the best thing I did going with this company.

Reply from Alison Bradley, Registered Manager at Peak Home Assist

Thank you so much for sharing your experience with us; it's a pleasure working with you. Thank you for choosing Peak Home Assist as your care provider.


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Review from Joan M (Client) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Peak Assist have been my care provider for the past 14 months. In all of this time they have been very punctual and efficient. I have formed a friendship with all the carers and look forward to their visits and chats. All go that extra mile to ensure they meet my needs and the conversations I have with
them help my mental wellbeing as I spend long periods during the day with no social interaction.
To sum up the care I get from the carers and office staff is second to none.

Reply from Alison Bradley, Registered Manager at Peak Home Assist

Thank you for sharing your experience with us, we are pleased you are happy with the service being provided and value your feedback. Thank you for choosing Peak Home Assist.


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Review from Matt W (Stepson of Client) published on 3 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Peak Home Assist started caring for my stepdad in January, and the staff have been excellent! My stepdad is blind so needs extra assistance, and all the carers have gone above and beyond to make sure he feels comfortable and safe whilst carrying out their tasks. They always make sure spillages are cleaned
up and he always looks clean and smart. Overall the whole family is very happy with the service provided.

Reply from Alison Bradley, Registered Manager at Peak Home Assist

Thank you for sharing your experience with us, I am very pleased you are happy with the care and support provided its a pleasure working with you all.


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Review from Rebecca G (Partner of Client) published on 22 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The support myself and partner have received has been above and beyond.
All requests have always been met which has been great.
The staff are now part of our family they understand my partner and what he likes.
It's good to know that staff are on hand if I need to talk to anyone especially two
members of staff in particular. Being able to access a service that myself and my partner are happy with has enabled me to carry on working full-time.

Reply from Alison Evans, Deputy Manager at Peak Home Assist

Thank you for taking the time to write a review, your kind words and appreciation will be passed on to the staff members. Thank you for choosing Peak Home Assist.


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Review from V R (Daughter of Client) published on 22 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is really happy with her carers, they treat her with dignity and respect and allow her to make decisions regarding aspects of her personal care.
The staff are hardworking and anticipate Mum's needs to keep her comfortable in her own home and everything she needs in between calls.
The staff stay
for Mum's allocated time and spend time talking to her when tasks are completed.
As her next of kin I find the app brilliant to see the log of care Mum has received.

Reply from Alison Bradley, Manager at Peak Home Assist

Thank you for sharing your experience with us, we are pleased you are happy with the service being provided and value your feedback. Thank you for choosing Peak Home Assist.


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Review from H B (Granddaughter of Client) published on 22 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The only care company to actually stand by my grandma and to meet all of her care needs. With difficult clients it can be hard in this line of work but Peak ensured my grandma and me were listened to every step of the way. There were odd issues, like every care company, but the difference with Peak
is that they actually listen. They take accountability and they adapt their approaches to suit the service users which is something I have never experienced with a care company. We have used 10+ care companies in the last 5 years and I would recommend Peak Home assist every single time. I cannot thank them enough for what they have done for me and my family. The carers are compassionate and patient and the office staff are outstanding.

Reply from Alison Bradley, Manager at Peak Home Assist

Thank you for taking the time to review our service. It has been our pleasure supporting your grandmother, thank you for choosing Peak Home Assist.


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Review from L W (Daughter of Client) published on 22 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are a very new client/customer and I've only really spoken to the staff in the offices. All of the staff I have spoken to have been very helpful, extremely friendly, and caring. My father seems very comfortable with all the support he is getting from the care staff. Thank you.

Reply from Alison Bradley, Manager at Peak Home Assist

Thank you for your review, I am pleased your father is receiving a good experience with the care staff. Thank you for choosing Peak Home Assist


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Current Review Score: 9.9 (9.887)

Overview of Review Score

The Review Score of 9.9 (9.887) out of 10 for Peak Home Assist is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.887 for Peak Home Assist is calculated as follows: ( (86 Excellents x 5) + (11 Goods x 4) ) ÷ 97 Ratings = 4.887

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Peak Home Assist is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (7)

Bramley

Bramley Clarence

Job Title: Managing Director

Joined: 2023

Managing Director
Peak Home Assist


Alison

Alison Bradley

Job Title: Registered Manager

Joined: 2020

Registered Manager
Peak Home Assist


Lorraine

Lorraine Ball

Job Title: Deputy Manager

Joined: 2021

Deputy Manager
Peak Home Assist


Carole

Carole Davis

Job Title: Care Co-ordinator

Joined: 2022

Care Co-Ordinator
Peak Home Assist


Yvonne

Yvonne Hemsley

Job Title: Training & Compliance Lead

Joined: 2021

Training & Compliance Lead
Peak Home Assist


Kim

Kim Seed

Job Title: Team Leader

Joined: 2021

Team Leader
Peak Home Assist


Caroline

Caroline Kiss

Job Title: Senior Healthcare Assistant

Joined: 2023

Senior Healthcare Assistant
Peak Home Assist


Frequently Asked Questions about Peak Home Assist

What Type of Services does Peak Home Assist offer?

Peak Home Assist offers Home Care.

How many Carers does Peak Home Assist employ?

Peak Home Assist employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Peak Home Assist to verify any information. View our terms and conditions. Peak Home Assist has an Enhanced Service – more info.