Procare Domiciliary Services

8 Circus Approach, Meadow Drove Business Centre, Meadow Drove, Spalding PE11 1WN
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8.9 9 Reviews
  • Procare Domiciliary Services, Spalding
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Care Provided by Procare Domiciliary Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Procare Domiciliary Services Ltd
  • Person in charge
  • Michelle Sabado (Manager)
Are you the Owner/Manager of Procare Domiciliary Services? View your Advertising Options

Procare Domiciliary Services Reviews (9)

8.9

Procare Domiciliary Services has a Review Score of 8.9 (8.944) out of 10, based on 3 reviews in the last 2 years. Over all time Procare Domiciliary Services has 9 reviews.

Overall Experience

  • 9
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Date Published

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Review from K T (Daughter of Client) published on 8 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff and managers at Procare are very efficient friendly and helpful not only to my father but to relatives too. They are very professional and work to high standards. I would not hesitate in recommending them in any sphere of care. I am truly grateful we have such professionalism, with understanding
and experience in the care system. I cannot fault them.

Reply from Maria Suarez, Deputy Manager at Procare Domiciliary Services

Thank you very much for this lovely feedback. It is our goal to support not only our clients but also to extend it to their significant others where possible.


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Review from Niki T (Daughter of Client) published on 29 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Procare have been visiting Dad since he came out of hospital in February. They have exceeded our expectations. Small team of carers ensures continuity and allows the formation of relationships. It's also reassuring for Mum who has limited vision to know when to expect visits and who is there. The care
team are kind and considerate, they treat Dad with respect and do all they can to maintain his dignity. They go above and beyond to help in any way they can. It is also reassuring for me as I live 150 miles away and I know that if there is ever a concern or a query the admin team will let me know immediately.

Reply from Maria Suarez, Deputy Manager at Procare Domiciliary Services

Thank you very much for this review. We endeavour to provide the most outstanding care and support.


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Review from Beth W (Friend of Client) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team are very responsive to the needs of our friend.
They communicate effectively with family and always aim to go the extra mile.
If there is anything to action then the manager is straight onto it and always feedback once completed.
Very lovely company to work with.
Procare
are flexible when needed to accommodate hospital appointments meaning earlier care visits.
Small care team means continuity of care and meaning relationships can be built.
Thank you for everything you do.

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Review from Jackie G (Daughter of Client) published on 6 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Procare Domiciliary Services provided daily care for my mother whilst she was still able to live at home after the company we were using increased their prices astronomically so they become unaffordable. All I can say is Procare were absolutely amazing and I wish we had found them in the first place.
As Mum's condition deteriorated and her requirements changed they were flexible about the care given even at short notice. Not being local it took a huge weight off my shoulders knowing that such professional support was being given, on one occasion when our dad was suddenly taken ill Procare called to let us know and stayed with them until the family could get there and take over. Mum thought of the carers as friends rather than support which made the fact she needed help so much nicer for her, thank you all again.
My brother and I would highly recommend Procare to anyone that wants kind, friendly and professional support.

Reply from Maria Suarez, Deputy Manager at Procare Domiciliary Services

Thank you very much Jackie for your kind words. It is an honor to look after your mum and privilege knowing your dad too. Our staff enjoys visiting your mum.


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Review from Ruth N (Daughter of Client) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first contact with them, Procare have been absolutely wonderful. They made the setting up of the care so easy for me. They always go out of their way to offer help and assistance and are responsive to any requests for change. The carers themselves are highly professional giving an excellent
standard of very personalised care. All of them have been so wonderful with my father, I have felt completely confident that all his needs are being met, both physical and emotional. I really would not have gotten through the past 10 months without them. If you are looking for highly professional, highly qualified and yet still very reasonably priced care, you really couldn't do better than Procare. Thank you all so much!

Reply from Maria Suarez, Deputy Manager at Procare Domiciliary Services

Thank you for the lovely feedback. It is very nice to know that all the efforts and hard work of the team are recognized and appreciated.


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Review from Jim B (Client) published on 14 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had been suddenly 'dropped' by an established care provider here in Spalding because they did not have enough staff; I had other local options from another reputable company but I decided to contact Procare. I needed urgent help, and the manager sent someone immediately working in Bourne (10 miles
away!) to help me. From 'Day One' they have been excellent. In a way, I am glad that I had experienced care from another provider so that I could compare the level of service received. The staff in Procare are highly professional and at the same time very personal. A majority of the carers are highly qualified medical staff, a number of them are nurses or physiotherapists. It is just wonderful to know that such excellent care is being offered in our town. This is a new and relatively young company and it is exciting to see them develop and establish themselves - I am certain that as this company grows and becomes more established they will be very much sought after. Highly recommended.

Reply from Nanette Encarnacion, Deputy Manager at Procare Domiciliary Services

Thank You for the lovely feedback and it is very touching knowing that we deliver quality care, meet your needs and wishes and being appreciated and valued at the same time. Kind Regards - Procare Team


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Review from Linda K (Client) published on 14 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are always very friendly, courteous and kind. The care provided is always first class. They lift the mood. Well done. They always let me know if they are going to be late (unforeseen circumstances) or indeed early.

Reply from Nanette Encarnacion, Deputy Manager at Procare Domiciliary Services

Thank you very much Linda. It is nice working with you.


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Review from Terry G (Son of Client) published on 10 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After having homecare from a previous supplier Procare have been a breath of fresh air. Nothing is too much trouble and always asking what more can be done. Very professional and always clean and well presented. Nothing but praise but this organization.

Reply from Nanette Encarnacion, Deputy Manager at Procare Domiciliary Services

Thank you for your lovely feedback and rest assured that we will do our best to deliver a quality and client-centered approach all the time. Best wishes - Procare Team.


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Review from H H (Partner of Client) published on 10 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are very good with my partner. They are very experienced with all mobility and are a pleasure to have in the home all carers are very respectful in all aspects of care and I would recommend them highly very happy

Reply from Nanette Encarnacion, Deputy Manager at Procare Domiciliary Services

Thank you for very nice feedback. It does boost staff morale and makes us feel valued.


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Current Review Score: 8.9 (8.944)

Overview of Review Score

The Review Score of 8.9 (8.944) out of 10 for Procare Domiciliary Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.944 for Procare Domiciliary Services is calculated as follows: ( (17 Excellents x 5) + (1 Goods x 4) ) ÷ 18 Ratings = 4.944

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Procare Domiciliary Services is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Nov 2022

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Procare Domiciliary Services

What Type of Services does Procare Domiciliary Services offer?

Procare Domiciliary Services offers Home Care.

How many Carers does Procare Domiciliary Services employ?

Procare Domiciliary Services employs 27 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Procare Domiciliary Services to verify any information. View our terms and conditions. Procare Domiciliary Services has a Basic Service – more info.