Routes Healthcare (Sunderland)

Regus House, 4 Admiral Way, Doxford International Business, Sunderland SR3 3XW
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8.0 1 Review
  • Routes Healthcare (Sunderland), Sunderland
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Care Provided by Routes Healthcare (Sunderland)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Mary Fisher (Home Care Manager)

Funding & Fees Guide for Routes Healthcare (Sunderland)

  • Prices

  • Quality Care That's Truly Affordable
    Our transparent pricing reflects our commitment to delivering exceptional care while ensuring value for money.


    Visiting Home Care from £21 per hour:
    - Fully trained, dedicated carers
    - Flexible support when you need it
    - Personalised to your routines
    - No hidden costs or surprises


    Live-in Care from £1,260 weekly:
    - Round-the-clock dedicated support
    - One-to-one personalised care
    - Maintain your independence at home
    - Complete peace of mind for you and your family
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Routes Healthcare (Sunderland) Reviews (1)

8.0

Routes Healthcare (Sunderland) has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Routes Healthcare (Sunderland) has 1 review.

Overall Experience

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Date Published

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Review from Julie J (Daughter of Client) published on 9 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

These girls were amazing , not only were they professional and did everything for my mam but they also listened to me and my worries and anxiety nothing was too much for them I would and have highly recommended them to everyone I know .I will never forget their patience and kindness.

Reply from Cherelle Mcclafferty, Marketing Coordinator at Routes Healthcare (Sunderland)

Thank you so much for your lovely feedback, we're so proud of our care team and love that they were able to help both your mam and yourself. I wish you all the best.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Routes Healthcare (Sunderland) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Routes Healthcare (Sunderland) is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Routes Healthcare (Sunderland) is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Routes Healthcare (Sunderland)

What Type of Services does Routes Healthcare (Sunderland) offer?

Routes Healthcare (Sunderland) offers Home Care.

How many Carers does Routes Healthcare (Sunderland) employ?

Routes Healthcare (Sunderland) employs 100 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Routes Healthcare (Sunderland) to verify any information. View our terms and conditions. Routes Healthcare (Sunderland) has a Basic Service – more info.