Royal Care Thanet

Kent Innovation Centre, Millennium Way, Thanet Reach Business Park, Broadstairs CT10 2QQ
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9.3 13 Reviews
  • Royal Care Thanet, Broadstairs
Royal Care Thanet provides reliable and compassionate home care to adults who wish to stay living at home in and around Thanet, Deal and Sandwich, Kent.

The team builds care plans to tailor to each client's individual needs. Whether you would like short regular visits, a couple of longer visits a week or round the clock support, Royal Care can support people with a range of health needs and preferences about their care.

Get in touch with the friendly team to see how they could support you.

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Care Provided by Royal Care Thanet

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Lucy Forrester (Registered Manager)

Funding & Fees Guide for Royal Care Thanet

  • Prices

  • 30 minutes: £20
    45 minutes: £23
    1 hour: £26

  • Please contact us for price guide
    Variable dependent on time and type of service required. We do 1 hour, 45 minutes and 30 minute calls, please enquire for information

Royal Care Thanet Reviews (13)

9.3

Royal Care Thanet has a Review Score of 9.3 (9.273) out of 10, based on 11 reviews in the last 2 years. Over all time Royal Care Thanet has 13 reviews.

Overall Experience

  • 9
  • 2
  • 1
  • 0
  • 1

Date Published

13
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11
2

Review from Pauline B (Daughter of Client) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only praise for Royal Care Thanet. They made everything seem effortless and no trouble. The three young ladies who came to care for Mum were all so caring, thoughtful, and professional. We could not have asked for more. Thank you from the bottom of my heart.

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Review from Joanna H (Client) published on 21 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a service user since February 2024 to date without complaint. All the ladies look after me very well and I look forward to seeing them every day. I have good days, bad days and in-between days and the ladies take my needs into account to ensure I am comfortable and catered for. We do a lot
of laughing when they are here. They work hard, are diligent, always polite and sympathetic to my health issues and needs at all times.

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Review from Tina C (Daughter of Client) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's been a few months since we've had Royal Care.
Your staff are so kind, thorough, happy and professional. They are clean too. We couldn't ask for more from them. Thanks to them my father welcomes their visits.

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Review from Martin T (Client) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was transferred to Royal Care the end of December 2022 as another agency was unable to provide care level the council wanted. Since then, I have seen twenty-nine carers in fourteen and a half months. In dealing with clients, mostly women who (legally) refuse male carer, no problem as such with Royal
Care employing staff from an Indian state but some are unfamiliar with UK national food, gas hob, frying pan etc. Phoned a cookery tutor but she has retired. All should know how to use key safe. As a former manager, I refuse to say who is number one etc.

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Review from George M (Son of Client) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as the company was contracted for service the management team visited the house and fully debriefed the family to understand every detail of Mum's care needs. Thereafter, the carers attending to Mum's needs were always punctual, personable, polite, respectful and totally professional, engaging
Mum in conversation throughout their visits and exhibiting compassion and kindness. Carers engaged in conversation with family during ad hoc visits, providing care and welfare updates in a very professional and compassionate manner. The visit reports viewable on the App also allowed the family to monitor in detail the care provided at each visit and Mum's developing health needs. Communication with the office management team via phone or email was always responded to promptly and requests were actioned as appropriate. Overall the service provided by this company has been excellent and I would highly recommend it.

Reply from sreelatha vijayan, registered manager at Royal Care Thanet

Thank you so much for your review George, it was a pleasure to care for your mum and be a part of your family. We wish you all the best.


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Review from T M (Client) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The Royal carers have been attentive, cheerful and competent.

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Review from V I (Client) assisted by family/friend published on 4 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are good and thoughtful, understanding. Always clean and tidy looking and polite. Very friendly and helpful.

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Review from Andrea R (Wife of Client) published on 25 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful staff - always smiling and happy, giving great care to my husband. Management always available and ready to help. I have not filed in value for money as the cost of this care causes us great stress - two visits a day for ten to fifteen minutes a time instead of four visits a day cost £22 less!

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Review from A W (Brother of Client) published on 9 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I had an absolutely horrendous experience with Royal Care, and I feel compelled to share my negative review to warn others about the kind of service they provide. My encounter with this company was nothing short of a nightmare.
1.   Incompetent Staff: The caregivers sent by Royal Care were completely
incompetent. They lacked the basic skills and knowledge required to take care of my loved one. It was evident that they had received minimal training if any at all. This led to constant errors and even put the health of my family member at risk.
2.   Lack of Accountability: When we raised concerns with Royal Care, they brushed them off and made excuses. There was a complete lack of accountability for their mistakes and shortcomings. It was clear that they prioritised their bottom line over the well-being of their clients.
I would strongly advise anyone considering Royal Care to look elsewhere for care services.

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Review from Kelly C (Granddaughter of Client) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Royal Care has been amazing. Each member of staff is friendly and takes their job seriously. I seriously cannot say enough good things about them. They have treated my grandmother with care and dignity and she always looks forward to them coming round.

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Review from Gillian L (Daughter of Client) published on 20 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care team from Royal Care Thanet recently look after my terminally ill elderly mother. She was fast-tracked home from hospital and from day 1 they treated her with dignity. My mum rapidly deteriorated and we only had her with us for 10 days before she passed away. Her needs changed and the team
assessed this.
They spoke to my mum and made her smile, holding her hand lovingly. Gently washed her. Gave her water, then when she couldn’t swallow swabbed her mouth. They are a wonderful team of careers I couldn’t fault them. I got to know most of them by name and each and every one of them were fantastic.
I don’t think it’s a job for any of them, it’s a vocation.
Thank you very much all of you.
I will never forget your kindness to my mum and also to us.

Reply from Bernadine Spinner, registered manager at Royal Care Thanet

Thank you so much for your lovely words, we hope you are all well.


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Review from K B (Daughter of Client) published on 9 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad had Royal Care Thanet attending to him in the last weeks of his life. The care staff were always respectful of his wishes which varied from visit to visit. Staff also visited my parent's home and was very friendly, approachable and knowledgeable. Having the support from the staff and the whole
team allowed my dad to die at home where he wished to be.
As a family, we are very grateful that my dad’s last wishes were granted and for the support shown to my dad, but also to my mum during this period.

Reply from Bernadine Spinner, Registered Manager at Royal Care Thanet

Thank you so much for your kind words, we hope you are all well.


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Review from L R (Friend of Client) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a close neighbour of a very vulnerable old gentleman, I am so impressed by the speed of action of the leader of Royal Care, Thanet. She has gone out of her way to look after the rapidly changing care needs of this frail, elderly, recently bereaved man. She has mobilised essential services in the
community to meet his needs, and I am very grateful for her timely interventions.
We are working as a team to help my neighbour, and all the care staff are so helpful and responsive.
I cannot recommend the Royal Care Thanet group enough.

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Current Review Score: 9.3 (9.273)

Overview of Review Score

The Review Score of 9.3 (9.273) out of 10 for Royal Care Thanet is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.373 for Royal Care Thanet is calculated as follows: ( (40 Excellents x 5) + (11 Goods x 4) + (3 Satisfactorys x 3) + (5 Very Poors x 1) ) ÷ 59 Ratings = 4.373

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Royal Care Thanet is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 May 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (3)

Lucy

Lucy Forrester

Job Title: Operations Manager/Nominated Individual

Joined: 2023

Hi, I am Lucy I oversee all the branches and ensure the compliance and quality of care that is being delivered. I am involved in growing the business and organising new branch openings.


David

David Babu

Job Title: Field Care Supervisor

Joined: 2022

David joined Royal Care in 2022 as a health care assistant and became a field care supervisor in 2023. David works closely with both clients and carers to ensure compliance.


Sreelatha

Sreelatha Vijayan

Job Title: Director

Joined: 2011

Sree first founded Royal Care in 2011. She opened the first office in Dover in May 2018 and has continued to develop and expand since then. She became the registered manager in February 2019.


Sree is a registered nurse and has been for many years, working in various sectors within hospitals and nursing homes across the Southeast.


Frequently Asked Questions about Royal Care Thanet

What Type of Services does Royal Care Thanet offer?

Royal Care Thanet offers Home Care.

How many Carers does Royal Care Thanet employ?

Royal Care Thanet employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Royal Care Thanet to verify any information. View our terms and conditions. Royal Care Thanet has an Enhanced Service – more info.