Rusko Care

24 Bifrons Road, Bekesbourne, Canterbury CT4 5DE
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8.5 2 Reviews
  • Rusko Care, Canterbury
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Care Provided by Rusko Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Mental Health Condition
  • Personal Hygiene Care
  • Physical Disability
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • Rusko Care Ltd
  • Person in charge
  • Maria Rusike (Manager)
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Rusko Care Reviews (2)

8.5

Rusko Care has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Rusko Care has 2 reviews.

Overall Experience

  • 2
  • 0
  • 0
  • 0
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Date Published

2
1
2
2
0

Review from Sarah S (Daughter of Client) published on 10 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot recommend Rusko Care highly enough. From the moment we reached out to them, we were impressed by their professionalism, warmth, and genuine compassion which were evident in everything they did. They cared for my mum with such tenderness and respect.
The carers were truly incredible-kind,
attentive, highly skilled, and well trained. They not only provided exceptional physical care but also created a deep emotional connection with my mother, which meant the world to my father and the family. They spent the full amount of time caring for her and were always punctual with their calls.
The team of carers was with us until the very end, offering not only their expertise but also emotional support to our family during such a challenging time. If you are looking for a care company in Canterbury and the surrounding areas, look no further. My mum was on end-of-life care for 11 years and had 6 care companies in all. Rusko is, without a doubt, the best.

Reply from Elizabeth Mago, Assistant Manager at Rusko Care

Thank you so much for the remarkable feedback. We really appreciate it.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Teresa S (Daughter of Client) published on 28 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I never or rarely write a review. This one has to be done. The care my mum received this weekend from the staff at Rusko Care was second to none. Having cared for my mum and her Parkinson's disease and dementia for over 10 years I have come across some very poor care. Not so with Rusko. The carers involved
were exceptional. Mother's Day on Sunday was made so special and the jam sponge that Mum helped make delicious. The staff involved my mum all day in activities, kept her beautifully clean, dignity preserved at all times. Communication with Mum and her family is perfect. Not easy as Mum so poorly.
Keep the great work up Rusko, thank you to the manager for sending me 2 hard-working and lovely people.

Reply from Elizabeth Mago, Assistant Manager at Rusko Care

Thank you so much for your kind review. We are happy the staff who attended made sure your mom was well supported.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Rusko Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Rusko Care is calculated as follows: ( (11 Excellents x 5) ) ÷ 11 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Rusko Care is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Rusko Care

What Type of Services does Rusko Care offer?

Rusko Care offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Rusko Care to verify any information. View our terms and conditions. Rusko Care has a Basic Service – more info.