Seren Healthcare Solutions Reviews (1)
Seren Healthcare Solutions has a Review Score of 1.5 (1.500) out of 10, based on 1 reviews in the last 2 years. Over all time Seren Healthcare Solutions has 1 review.
Review from John G (Client) published on 16 January 2025
Submitted via Website •
Report
Overall Experience
1.0 out of 5
Reply from Rhian Pope, Registered Manager at Seren Healthcare Solutions
Thank you for taking the time to share your feedback. We are deeply sorry to hear about your experience and the distress caused by the issues you encountered. Providing high-quality care is our top priority, and we sincerely regret that we did not meet your expectations in this instance. Your concerns regarding the handling of your catheter and communication challenges are extremely serious, and we want to assure you that they are being taken very seriously. To address this matter promptly and thoroughly, one of our senior members of staff will be in touch with you shortly to arrange a visit. This will provide an opportunity to discuss your concerns in more detail and ensure we take the necessary steps to prevent such incidents from occurring in the future. We are committed to learning from this situation and making improvements to our services. Once again, we apologise for the inconvenience and distress caused.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
The Review Score of 1.5 (1.500) out of 10 for Seren Healthcare Solutions is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 1.5 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 1.500 for Seren Healthcare Solutions is calculated as follows: ( (1 Satisfactorys x 3) + (1 Poors x 2) + (4 Very Poors x 1) ) ÷ 6 Ratings = 1.5
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Seren Healthcare Solutions is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.