Southvale Care

Threefield House, Threefield Lane, Southampton SO14 3LP
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9.9 11 Reviews
  • Southvale Care, Southampton
Southvale Care is a trusted and reliable home care provider, supporting people to continue to live in their own homes in Southampton, Hampshire.

The team are chosen for their commitment to helping people to live happy and fulfilling lives through compassionate, discreet and dignified care.

Each client has a care plan specially designed to meet their needs, wishes and goals in receiving care. You will be valued as an individual and empowered to live as you choose.

Care Provided by Southvale Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Southvale Care Ltd
  • Person in charge
  • Pauline Bealey (Manager)

Funding & Fees Guide for Southvale Care

  • Prices
  • £21.00 per hour


    Live-in care: £1,300 per week


  • Fees will be changing in April 2025


9.9

Southvale Care has a Review Score of 9.9 (9.938) out of 10, based on 11 reviews in the last 2 years. Over all time Southvale Care has 11 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

Mum has had a live-in carer over the last year and we are extremely happy with the care provided. Mum is safe and the carers are proactive in respect of her care requirements. We find the carers are always kind and professional and it's a pleasure to have them living with Mum in her home. It is a huge
relief to know Mum is being looked after so well and she is very happy, which is one of the most important things for us. Regular reviews are held to ensure Mum's care is meeting her needs, which we find very reassuring. Supervisors, managers and office staff are as equally professional and any queries are dealt with pleasantly and quickly. We would not hesitate in recommending Southvale Care to care for your loved one.

Reply from Jen, Admin at Southvale Care

Thank you so much for your lovely feedback. We all really appreciate you taking the time to leave us such positive and motivating feedback. We would also like to take this opportunity to thank you for always being so supportive when we contact you. I will pass the message over to the rest of our brilliant super team so they are all aware of your kind words. They will be extremely proud and encouraged to read such positive feedback.


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Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with the service and care provided by Southvale Care for my father. We both agree we are lucky to be with Southvale.
There will always be the odd issue but the office staff are always polite and approachable and any issue is sorted quickly.
Dad loves the carers who visit him and they
make him feel safe and looked after.
I would be happy to recommend Southvale to anyone looking for a care team for a relative.

Reply from Jenna, Admin at Southvale Care

Thank you so much for your kind feedback. We really appreciate you taking the time to leave us such motivating feedback. We would also like to take this opportunity to thank you for always being so supportive when we contact you. I have passed the message over to the rest of our fantastic super team so they are all aware of your lovely words. They will be extremely proud and encouraged to read such positive feedback. Sending our best wishes to you and the rest of the family


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Overall Experience  Overall Experience 5.0 out of 5

Mum received exemplary care from all of her carers for about 18 months. Every carer brought care, love, dignity and professionalism into the house. Not only was Mum supported but I felt that I was really supported emotionally too by all of the carers and by the office-based staff. I cannot nor would
I single out any carer more than another as they were all absolutely amazing, Mum got on extremely well with them all. Sending you all at Southvale Care my love and thanks.

Reply from Jenna, Admin at Southvale Care

Thank you so much for your lovely feedback. We really appreciate you taking the time to leave us such kind and motivating feedback. I have passed the message over to the rest of our fantastic super team so they are all aware of your kind words. They will be extremely proud and encouraged to read such lovely feedback. Sending our best wishes to you and the rest of the family. Happy New Year from all of us here at Southvale.


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Overall Experience  Overall Experience 5.0 out of 5

My friend has always remarked how wonderful the carers are, and the few times I have met them, I can totally agree. They are always smiling, and their visits cheer her up. The management is always quick to communicate with us and it makes you feel like they really do care about her welfare. We are really
happy with the care provided. Thank you.

Reply from Pauline Maina, Registered manager at Southvale Care

Thank you so much for taking the time to share your experience with us, you have made our day and we have passed your kind words on to our super team.


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Overall Experience  Overall Experience 5.0 out of 5

The carers come four times a day every four hours for my dad, because my dad had a stroke in September and has been home since November. Ever since the carers are coming in my dad is comfortable with the team as they are very polite and caring. We as family are very comfortable with the team. I will
certainly give 10/10 to all the team because they are a phone call away if anything is needed etc. As a daughter I don't wish this on anyone to happen like it happened to Dad...stroke. However, this team is very good and I certainly recommend them if needed to.

Reply from Pauline Maina, Registered manager at Southvale Care

Many thanks for taking the time to give us such positive feedback, our team will be very proud and encouraged to read your kind words, always much appreciated.


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Overall Experience  Overall Experience 5.0 out of 5

This care company has really gone beyond and above to provide the level of care my mother needs. God know what would have happened if we had not had the good fortune to be placed with Southvale. Thank you so much to the manager, your team and all the great ladies who have made my mother's life as good
as it can be given her dementia.

Reply from Pauline Maina, Registered Manager at Southvale Care

Thank you so much Alistair for your positive review, very kind and motivating words for our team to strive to keep your experience and for others as good as it can be. Our team is committed to providing high-quality caring support and we are thrilled to hear that we always make a good impression to many through our caring role. Kind regards, Registered Manager, on behalf of the entire team.


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Overall Experience  Overall Experience 5.0 out of 5

My carers are very professional and do a very good job. They are well-trained and are able to adapt to my needs. They have to hoist me every day several times. I like the fact that I have a small group of carers who attend to me throughout the week.

Reply from Pauline Maina, Registered manager at Southvale Care

Thank you so much Marianne for the positive review, very kind and motivating words for our team to strive to keep your experience and for others as good as it can be. Our team is committed to providing high-quality caring support and we are thrilled to hear that we always make a good impression to many through our caring role. Kind regards, Registered Manager, on behalf of the entire team.


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Overall Experience  Overall Experience 5.0 out of 5

Lovely bunch of carers. Manager is fantastic and nothing is too much trouble. Extremely reliable and efficient. They have been looking after my elderly parents for the last six months and we are very grateful to have them.

Reply from Pauline Maina, Registered Manager at Southvale Care

Thank you for sharing your experience with us. We are grateful for your kind words and to know that our caring roles remain outstanding.


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Overall Experience  Overall Experience 5.0 out of 5

My mother, who suffers from vascular dementia, has been looked after by Southvale for just over one year. Previous to that we had several care companies trying to meet her needs. Southvale have proved to be the best one to meet her needs as effectively as they can, with patience, care and kindness.
No company will be 100% perfect, even though we want that for people that we love, it is truly an impossible demand to make. The caring profession is a unique one, as you are placing the care of ones you love, literally in their hands. There must be good communication, which Southvale certainly has, also caring, well-trained staff that listen and also advise. I would not hesitate to recommend this company, and have done to people I know with parents in a similar situation.

Reply from Pauline Maina, Registered manager at Southvale Care

Thank you so much for taking the time to provide feedback. We are so delighted and your feedback is valued greatly and it helps us maintain an excellent standard of service to all our clients. Best wishes.


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Overall Experience  Overall Experience 5.0 out of 5

I cannot express how wonderful Southvale are, their caring, professional staff are excellent, my mum receives the best care with friendly conscientious care. They make my mum so comfortable and are always arriving with a smile and leave my mum with a smile. The manager is always at the end of a phone
when I need anything, I would highly recommend them.

Reply from Pauline Maina, Registered Manager at Southvale Care

Thank you so much for taking the time to provide feedback. We are so delighted and your feedback is valued greatly and it helps us maintain an excellent standard of service to all our clients. Best wishes.


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Overall Experience  Overall Experience 5.0 out of 5

I enjoyed a lovely week away knowing my husband was in good hands with the carer. Booking the respite was easy, husband was very happy with his care, his dignity was respected at all times, she also took good care of our dog. I have also booked two nights in February 2024 and April for a week.

Reply from Pauline Maina, Registered Manager at Southvale Care

Thank you so much for taking the time to provide feedback. We are so delighted and your feedback is valued greatly and it helps us maintain an excellent standard of service to all our clients. Best wishes.


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Current Review Score: 9.9 (9.938)

Overview of Review Score

The Review Score of 9.9 (9.938) out of 10 for Southvale Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.938 for Southvale Care is calculated as follows: ( (60 Excellents x 5) + (4 Goods x 4) ) ÷ 64 Ratings = 4.938

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Southvale Care is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Nov 2022

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (10)

Eliud

Eliud K

Job Title: Senior Care Worker

Joined: 2023

Hello, my name is Eli and I am a Senior Care Worker at Southvale Care. Care work has played a vital role in helping me learn and understand communication and complex health needs by socialising with people who may have communication difficulties and making information accessible. Providing physical and emotional support to different people with unique personalities, sense of humour, preferences, needs and aspirations, makes me realise just how much the role of a care worker is incredibly varied which is what is why I love my job.
I have achieved a better understanding of medicine management by working with health professionals to administer and support any medical needs.
I have also learned daily living and independent skills, budgeting and keeping active by helping people to get organised, plan their day, clean their homes, plan their meals, and carry out shopping tasks for them. It's not always an easy job as there will undoubtedly be days where you'll need to be emotionally strong and resilient. However, there will always be days that you'll smile, laugh and make memories that will last a lifetime.


Rosaline

Rosaline N

Job Title: Senior Care Worker

Joined: 2023

Hello, my name is Rosaline and I am a Senior Care Worker at Southvale Care. I am a compassionate, caring and approachable person with years of experience working in the care industry. I work hard to know and understand the client which enables me to help them enjoy their interests and hobbies fully. I am also a very patient lady who enjoys working at my client's pace and following their lead. I understand care is about people and the relationships we create. The joy of supporting others to live independently and to find peace in their struggles is priceless to me.


Faith

Faith K

Job Title: Senior Care Worker

Joined: 2023

Hello, My name is Faith and I am a Senior Care Worker at Southvale Care. I am a very compassionate, committed, friendly and empathetic care worker. I possess a high emotional intellect, and great communication skills which have enabled me to support our clients with challenging behaviour, in a more gentle, patient and person-centred manner. My desire to look after other people has contributed to my positive and responsible attitude towards situations, hence maintaining our client's needs and satisfaction. Our clients inspire me every day which encourages me to learn and interact with different cultures.


Samson

Samson K

Job Title: Senior Care Worker

Joined: 2023

Hello, My name is Samson and I am a Senior Care Worker at Southvale Care.
My proudest achievement in my job role so far is maintaining consistency and providing satisfactory services to all my clients. I enjoy assisting people in their day-to-day tasks, which leads to a favourable living environment for them and gives them a better quality of life which makes me feel proud to be a care worker.


Isabell

Isabell N

Job Title: Senior Care Worker

Joined: 2023

Hello, My name is Isabell and I am a Senior Care Worker for Southvale Care.
My proudest achievement working as a carer worker at Southvale, is feeling satisfied and appreciated in my role. Being a carer has also shown me that you can provide a sense of pride and joy to people. Helping and assisting clients with their day-to-day tasks, contributes towards a positive environment for us, for them, and for their families, as well as enhancing a good quality and healthy life for our clients. My number one priority as a care worker is always maintaining consistent client satisfaction.


Dickson

Dickson E

Job Title: Senior Care Worker

Joined: 2023

Hello, My name is Dickson and I am a Senior Care Worker at Southvale Care. One of my proudest achievements in my job role is attending to all my client's needs and requirements whilst feeling appreciated as an individual at Southvale. I am also proud to consistently provide the correct duty of care to all our clients.


Abigirl

Abigirl M

Job Title: Senior Care Worker

Joined: 2022

Hello, My name is Abigirl and I am a Senior Care Worker at Southvale Care. In my role as an experienced senior care worker, I have established listening skills and a strong commitment to meeting the unique needs of each client. I like establishing rapport and building trust with our clients, resulting in a high level of comfort and satisfaction. I am skilled at adapting care plans to meet individuals' needs while maintaining a friendly and professional demeanour. I have taken pride in the positive feedback given by my various clients, for me it is the best reward in my job role.


James

James K

Job Title: Senior Care Worker

Joined: 2023

Hi, I am James and I am a Senior Care Worker at Southvale Care. I can build trusting relationships with clients and their families and have expertise in providing medication reminders, housekeeping tasks, and assistance with daily activities. In my role, I am committed to providing the highest quality of care whilst focusing on providing safety, comfort, and wellbeing for all of our clients. Southvale Care is a trustworthy company providing all assistance and training anytime it is required.


Jane

Jane M

Job Title: Senior Care Worker

Joined: 2023

Hello, My name is Jane. As a Senior carer at Southvale Care, l have achieved great experiences which have enabled me to deliver quality care and interact well with different clients in their different temperaments, statuses and conditions. I have learned how to hoist clients safely and dispense medication correctly to ensure the safety and well-being of all our clients.


Lyn

Lyn K

Job Title: Senior Care Worker

Joined: 2023

Hello, My name is Lyn and I am a Senior Care Worker at Southvale Care.
My greatest achievement in my job role is the lovely compliments that I receive from our clients. They compliment Southvale as a company that has staff who are able to meet their expectations and needs in a professional way.
They love, trust and have confidence in us which makes me feel great and motivated in my job role whilst performing my duties.


Frequently Asked Questions about Southvale Care

What Type of Services does Southvale Care offer?

Southvale Care offers Home Care.

How many Carers does Southvale Care employ?

Southvale Care employs 72 carers.