Ultimate Complex Care Ltd

121 High Street, Worle, Weston-super-Mare BS22 6HB
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9.6 25 Reviews
Ultimate Complex Care provide all aspects of personal care, supporting vulnerable adults to remain in their own homes. They cover North Somerset and the surrounding area, delivering high quality care to meet all your needs.
When there are additional requirements needed to provide care in the home, they will tailor their carers' training to accommodate this.
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Care Provided by Ultimate Complex Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Owner
  • Ultimate Complex Care Ltd
  • Person in charge
  • Joseph (Registered Manager)

Funding & Fees Guide for Ultimate Complex Care Ltd

  • Prices

  • Quotes provided on application

  • As care is tailored to each client we work out our costing to their requirements.
    Quotes provided on application.

Ultimate Complex Care Ltd Reviews (25)

Total of 25, showing 1-20
9.6

Ultimate Complex Care Ltd has a Review Score of 9.6 (9.641) out of 10, based on 25 reviews in the last 2 years. Over all time Ultimate Complex Care Ltd has 25 reviews.

Overall Experience

  • 18
  • 5
  • 2
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Date Published

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Review from K L (Wife of Client) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We only used your service as sitters for my husband on three occasions but found them to be polite, friendly, gentle and very kind to him in every way. I felt he could be left in their care without feeling worried about my absence. Unfortunately my husband has now passed away, but I know that at the
end of his life he was treated with care and respect. Thank you.

Reply from Joseph Muguti, Registered Manager at Ultimate Complex Care Ltd

We are grateful to hear that our sitters were able to provide polite, friendly, gentle, and kind care for your husband. It is our priority to ensure that all our clients feel safe and respected, and it is reassuring to hear that you felt at ease leaving him in our care. Your words affirm our commitment to delivering compassionate and respectful care, especially in such delicate moments and please accept our heartfelt condolences at the passing of your husband.


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Review from Tom M (Son of Client) published on 18 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 85-year-old father, who has dementia, has been receiving care visits from Ultimate Complex Care for the past couple of months. From the very first visit, the caregivers have treated him with compassion, patience, and respect.
They are always punctual, professional, and cheerful. They make sure Dad
is comfortable, help him with personal care tasks, and provide wonderful companionship during their visits. It brings me such peace of mind to know that he is being so well cared for.
The care manager has also been fantastic - she coordinates the visit schedule seamlessly and has dealt with numerous issues such as problems with the NHS providing his medication with calm and grace.
I wholeheartedly recommend Ultimate Complex Care to anyone looking for in-home care services for their loved one. Their caregivers' empathy and dedication are truly amazing.

Reply from Joseph Muguti, Registered Manager at Ultimate Complex Care Ltd

Thank you for sharing your positive experience with Ultimate Complex Care. It's heartwarming to hear that your father, has been receiving such compassionate and dedicated care from our team. We understand the challenges of caring for a loved one with dementia and are committed to providing the highest standard of care. From the caregivers' punctuality and professionalism to their patience and companionship, we strive to ensure every visit brings comfort and peace of mind to both our clients and their families. Our care manager's efforts to seamlessly coordinate visit schedules and address any issues, including those with the NHS, reflect our commitment to supporting our clients in every possible way. Your recommendation means a lot to us, and we are grateful for your kind words. We will continue to provide the same level of empathy and dedication in our services. Thank you for entrusting us with your father's care.


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Review from J G (Client) published on 15 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Carers are good and were very compassionate when first started having carers. They continue to show empathy and help.

Reply from Joseph Muguti, Manager at Ultimate Complex Care Ltd

Thank you for taking the time to leave us a review, we really appreciate all your feedback. We will pass on to the carers your kind words, as they really like to know how they are doing. Please let us know if there is anything we can do to improve as we strive to make Ultimate outstanding.


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Review from James M (Client) published on 28 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent service which is satisfactory in every way. The girls are all very pleasant and very efficient and I have no problems at all with what they do or how they o do it. Well done!

Reply from Joseph Muguti, Manager at Ultimate Complex Care Ltd

Ultimate would like to thank you for the lovely review you have left for us. The girls will be really pleased to read what you have said and will make their day. It is a pleasure to work with you. Thank you.


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Review from Sylvia W (Client) published on 28 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have two wonderful kind and considerate carers. I'm very happy with everything they do for me.

Reply from Joseph Muguti, Manager at Ultimate Complex Care Ltd

Thank you, we appreciate you taking the time to do a review for us. I will pass your kind words to our carers which will make them smile.


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Review from Matthew W (Grandson of Client) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not be happier with the service provided by Ultimate Complex Care. Both the carers and the girls in the office are always friendly and have taken a high weight off my shoulders. My grandad is clean and well looked after and pleased to see them twice a day! We couldn't wish for a better team.

Reply from Joseph Muguti, Manager at Ultimate Complex Care Ltd

Thank you so much for your lovely review, it makes us feel very proud when we get everything right for the people we see and their families. It is a pleasure looking after your granddad and always lovely to see or speak to you all.


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Review from Valerie M (Client) published on 22 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care I receive. The ladies who visit me are very kind.

Reply from Joseph Muguti, Manager at Ultimate Complex Care Ltd

Ultimate would like to thank you for taking the time to leave us a review. Please let us know if there are any ways that we can improve the care we provide to you. We are really pleased that you are happy with the care and the carers and will pass on your kind words.


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Review from B S (Son of Client) published on 21 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When the care service started in early 2023 we had regular staff and it was excellent but later in 2023 different members of staff would be coming nearly every day and the level of service dropped from excellent to good, sometimes only satisfactory. My father was happier with the regular team and the
staff themselves had a good relationship with their client and they knew the routine of what their client required and the layout of their work area. The management is always approachable and very professional resolving issues quickly. Most importantly, would love to see the original regular staff team again every day.

Reply from Joseph Muguti, Manager at Ultimate Complex Care Ltd

Thank you for taking the time to leave us a review. We appreciate the points made and have made improvements to ensure better continuity of carers as we know this is important. It is lovely to know that you feel the management are approachable and act quickly.


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Review from Graham C (Son of Client) published on 8 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very satisfied with the care and attention that Ultimate Complex Care has provided to my mother over the last month, the staff have been very polite and caring always asking if she requires anything else to be done before they leave and making sure she is safe.

Reply from Joseph Muguti, Manager at Ultimate Complex Care Ltd

A huge thank you from us all at Ultimate, it is lovely to have such wonderful feedback. It is always nice to be able to pass your lovely comments on to the team and we know they have enjoyed caring for your mum.


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Review from Margaret H (Wife of Client) published on 4 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers coming to my husband could not be better. They are thoughtful, caring, polite and a pleasure to have in our home. Nothing seems too much trouble and I am pleased that they take the time to engage with my husband in spite of his speech making it difficult to understand him. From our experience,
I would highly recommend them.

Reply from Joseph Muguti, Manager at Ultimate Complex Care Ltd

Ultimate would like to thank you for such a lovely review, our carers will be so pleased to read your comments. It is so nice to hear that things are working well and have made a difference.


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Review from Paul D (Son of Client) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been using Ultimate Complex Care since April 2023. They do a morning visit to help Dad get up, washed and downstairs (he does have a stairlift). They then make him breakfast and do some cleaning also.
Dad can't speak highly enough of his care staff. He has never had any issues and enjoys
taking with all the different staff who help him.

Reply from Joseph Muguti, Manager at Ultimate Complex Care Ltd

A huge thank you from us all at Ultimate, it is lovely to have such wonderful feedback. It is always nice to be able to pass your lovely comments on to the team and we know they enjoy caring for your dad.


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Review from A P (Daughter of Client) published on 8 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I don’t like that some carers don’t speak to my mum while they are there. They are very good at their job but I think a little interaction would be nice, sometimes it’s the only person Mum will see all day!
Also, they always wash up but never dry up, I find that quite unusual. She is 92!

Reply from Joseph Muguti, Manager at Ultimate Complex Care Ltd

Ultimate would like to thank you for taking the time to leave us feedback, it is greatly appreciated. We will ensure that we pass the comments to the support team to assist them with providing the best possible care and improving daily practice. We take this on board and have spoken to the team. Please let us know what we can do to improve your experience as it is important to us to have this input from our clients.


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Review from D P (Son of Client) published on 31 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ultimate Complex Care has a diverse staff; people who are patient and very kind to our son, who requires 24 hours around the clock care. They are very punctual and professional in the way they conduct themselves. We are very pleased with the services they provide to our son and we recommend them very
highly to people who require complex care.

Reply from Joseph Muguti, Manager at Ultimate Complex Care Ltd

Ultimate would like to thank you for taking the time to leave us such positive feedback it is greatly appreciated. We will ensure that we pass the comments to the support team as it lets them know how valued they are. Please let us know what we can do to improve your experience as it is important to us to have this input from our clients.


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Review from Robert L (Client) published on 17 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family has been using Complex Care Ltd to care for my dad since January. They have been very reliable and always provide extra care when needed. The staff provided are professional and caring, and always do their best for my dad. We always have the same carers which gives my dad continuity. We,
as family highly recommend Complex Care. They provide a trustworthy professional service and we know that when we can't be at home looking after our father, that he is being cared for to the standards we expect.

Reply from Joseph Muguti, Manager at Ultimate Complex Care Ltd

Ultimate Complex Care would like to thank you for taking the time to leave us a review. It is always nice to be able to pass your lovely comments onto the team and we know they enjoy caring for your dad.


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Review from A M (Son of Client) published on 16 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The interactions with the client are satisfactory.

Reply from Joseph Muguti, Manager at Ultimate Complex Care Ltd

Thank you for taking the time to review our services, please contact us in the office if you feel there are things we can improve on.


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Review from A C (Daughter of Client) published on 25 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is well supported, enabling her to remain at home. She is cared for with kindness, respect and professionalism. The staff make a real effort to engage with Mum and other members of the family. Thank you.

Reply from Joseph Muguti, Manager at Ultimate Complex Care Ltd

Ultimate Complex Care would like to thank you for taking the time to leave us a review. It is always nice to be able to pass your lovely comments onto the team.


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Review from R V (Daughter of Client) published on 20 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always very friendly and introduce themselves each visit. My mother has dementia so this is helpful and reassuring until she begins to recognise the staff after they have visited a couple of times. I was present for the first few visits to ease the way for my mother getting used to someone
else helping her and I felt that the staff listened to both me and my mother with regard to her care regime and what she wanted. They are very caring, attentive and respectful with my mother and I felt happy that they knew the routine and where everything was after the first visit.

Reply from Joseph Muguti, Manager at Ultimate Complex Care Ltd

Ultimate would like to thank you for your kind words and taking the time to leave us a review. We will pass on the lovely comments about the carers to them, we are sure that it will make their day, it is always a pleasure to be able to pass positive comments to them.


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Review from G F (Husband of Client) published on 18 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the home care we have received from Ultimate Complex Care Ltd. Their carers are generally very competent and as equally important, cheery and very communicative with my wife. Any issues we have had have been followed up very quickly.

Reply from Joseph Muguti, Manager at Ultimate Complex Care Ltd

Ultimate Complex Care would like to thank you for taking the time to leave us a review. It is always nice to feedback to our carers such positive comments. We look forward to continuing to support you both.


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Review from Vicki V (Daughter of Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are just delightful, the care they give my dad is absolutely amazing, so kind and caring and indirectly they support my mum too. They are all a credit to themselves and the company and should all be very proud of the job they do. We love them all, they are fab, fab, fab!

Reply from Joseph Muguti, Manager at Ultimate Complex Care Ltd

Thank you so much for such a lovely review. Our carers really enjoy their visits to see your dad and mum and always feel really appreciated.


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Review from Alyson G (Daughter of Client) published on 20 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very helpful, approachable and friendly service who have worked hard to accommodate and when needed, adapt to the changing needs of my parents. Both my parents are living with dementia. Dad has been happy to accept help but Mum has been very resistant in accepting any help and this can be very challenging.
However, I'm impressed with how all the staff manage this situation.
The staff who visit my parents are punctual, patient and engaging. Lines of communication between the agency, visiting staff and myself are reliable and efficient.
Very happy to recommend this service.

Reply from Joseph Muguti, Manager at Ultimate Complex Care Ltd

Thank you for your lovely review, we appreciate the amazing feedback. It is so nice for the carers to see what families say and this gives them a massive boost. We will continue to do our utmost for your mum and dad.


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Current Review Score: 9.6 (9.641)

Overview of Review Score

The Review Score of 9.6 (9.641) out of 10 for Ultimate Complex Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.641 for Ultimate Complex Care Ltd is calculated as follows: ( (104 Excellents x 5) + (30 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 145 Ratings = 4.641

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Ultimate Complex Care Ltd is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Ultimate Complex Care Ltd

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Meet the Team (3)

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Joseph Muguti

Job Title: Registered Manager

Joined: 2020

Joseph Muguti serves as the Director of Clinical Operations and the Registered Manager at Ultimate Complex Care. This role combines strategic oversight with hands-on management of clinical services, ensuring that the organization's care standards meet both regulatory compliance and client needs. As a Registered Mental Health Nurse with extensive experience in Acute Admissions, PICU, Rehab settings, Quality and Compliance, Joseph brings a wealth of clinical knowledge to the role. He is responsible for leading service delivery, optimising operations and driving performance metrics related to client care, staff management and regulatory adherence.

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Tatenda Zhou

Job Title: Care Coordinator

Joined: 2022

Tatenda is a dedicated Care Assessor who excels in evaluating client needs and ensuring the delivery of personalised, high-quality care. With a strong focus on thorough assessments, Tatenda plays a key role in designing care plans that align with each client’s health requirements and personal preferences. Tatenda’s approach is rooted in person-centred principles, ensuring that each assessment leads to individualised support that enhances clients' quality of life.

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Rebecca McInally

Job Title: Service Manager

Joined: 2019

Rebecca serves as a dedicated Service Manager with expertise in recruitment, compliance, scheduling and training coordination. Her role involves overseeing the day-to-day management of staffing and compliance standards, ensuring that both permanent and temporary teams meet the organisation’s high standards for care delivery. Rebecca’s meticulous approach to scheduling and shift planning helps maintain continuity of care, while her strategic oversight of the temporary staffing division supports flexibility and rapid response to client needs.

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Frequently Asked Questions about Ultimate Complex Care Ltd

What Type of Services does Ultimate Complex Care Ltd offer?

Ultimate Complex Care Ltd offers Home Care.

How many Carers does Ultimate Complex Care Ltd employ?

Ultimate Complex Care Ltd employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Ultimate Complex Care Ltd to verify any information. View our terms and conditions. Ultimate Complex Care Ltd has a Platinum Service – more info.