Alina Homecare Maldon & Chelmsford

Unit 18, Bentalls Shopping Centre, Colchester Road, Heybridge, Maldon CM9 4GD
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9.4 11 Reviews
  • Alina Homecare Maldon & Chelmsford, Maldon
Alina Homecare Maldon & Chelmsford is a provider of high-quality home care services to those who live in Maldon & Chelmsford and who wish to stay independent at home for as long as possible.

The branch covers Maldon, Chelmsford and surrounding areas including: Burnham-on-Crouch, Danbury, Hatfield Peverel, Heybridge, Southminster, Tiptree, Witham and surrounding towns & villages.

Alina Homecare offers a range of services including live-in care, personal care, dementia care and companion care. Respite care is also available for those who require a break from their caring duties, as well as more specialist for multiple sclerosis, stroke, or palliative care.

Staff are specially selected for their compassion and previous care experience and treat individuals with the dignity and respect that they deserve. They are fully trained through the Alina Homecare Academy, which ensures a high standard of quality care is always delivered.

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Care Provided by Alina Homecare Maldon & Chelmsford

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Stephanie Green (Branch Manager)

Funding & Fees Guide for Alina Homecare Maldon & Chelmsford

  • Prices

  • We pride ourselves on providing excellent quality Home Care at competitive prices.
    The costs of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from short visits to 24 hour Live In Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.
    Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.
    We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.
    We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.
    Your home. Your care. Your choice.

Alina Homecare Maldon & Chelmsford Reviews (11)

9.4

Alina Homecare Maldon & Chelmsford has a Review Score of 9.4 (9.394) out of 10, based on 6 reviews in the last 2 years. Over all time Alina Homecare Maldon & Chelmsford has 11 reviews.

Overall Experience

  • 9
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Date Published

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Review from A B (Client) assisted by family/friend published on 14 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole very good.

Reply from Danielle ODonnell, Regional Manager at Alina Homecare Maldon & Chelmsford

Thank you for your very kind review. We'll make sure to share with all our staff.


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Review from Pauline P (Friend of Client) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very Happy with the care my friend gets from all of the team. They really try to engage my friend, encouraging him to be the independent self he was a few months ago. Everyone is cheerful, happy and helpful. We would definitely recommend Alina to friends, family and neighbours. Thank you

Reply from Danielle ODonnell, Operations Manager at Alina Homecare Maldon & Chelmsford

Thank you for such lovely feedback, I will pass this on to the team. It has been a pleasure to look after your friend and support him where needed.


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Review from S H (Daughter of Client) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with Alina home care in Maldon. We now have a regular team to look after my father, they are all very professional and certainly make all of our life's much easier, not sure how we would manage without them. We have had a few minor problems, but they have been ironed out very quickly.
Would definitely recommend Alina and already have.

Reply from Danielle ODonnell, Operations Manager at Alina Homecare Maldon & Chelmsford

Thank you for your lovely review. We are so pleased you are now finding the care works so well for you. We will share your review with our carers and pass on your kind words.


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Review from A C (Son of Client) published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing much to say but excellent service, excellent care, excellent staff who really care and are very good at their job! I'm very grateful for how they look after and care for my father.

Reply from Danielle O'Donnell, Operations Manager at Alina Homecare Maldon & Chelmsford

Thank you for such lovely feedback, I will pass this on to the team. It is a pleasure to provide support for your father.


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Review from P B (Client) published on 30 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have much appreciated the way that I have been looked after by the carers. I have found them all to be kind, considerate, efficient, cheerful (even first thing in the morning or after a long and demanding day), genuinely friendly and never patronising.
Each one of them has got a different but very
engaging sense of humour, which I appreciate very much. I feel I am very lucky to have found Alina and have already recommended the company to a friend for her mother.

Reply from Paula Bolden, Registered Manager at Alina Homecare Maldon & Chelmsford

Thank you for such lovely feedback. The whole team really enjoy coming to visit you and the rapport they have built up with you. Thank you so much for the recommendation.


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Review from Susan S (Daughter of Client) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm happy with the care my dad receives.

Reply from Paula Bolden, Registered Manager at Alina Homecare Maldon & Chelmsford

Thank you. The whole team look forward to going in and visiting Dad. The whole team has bonded really well with Dad.


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Review from C P (Son of Client) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina has provided excellent care to my mother over the past eighteen months, during which time her care needs have increased. Carers and manager have been very helpful and responsive to these changes and go above and beyond to assist. All visits are detailed on the app, and the manager is easily reached
if I have any concerns. Very pleased that we chose Alina!

Reply from Jacqueline Powel, Branch Manager at Alina Homecare Maldon & Chelmsford

Thank you for your generous review, we are privileged that you have put your faith and trust in Alina Homecare Maldon for the past 18 months and for future changes and challenges that may arise. It is our pleasure to support you both.


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Review from Jane K (Daughter of Client) published on 1 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina have been looking after my dad since June 2021 and they are worth their weight in gold! All of the visits are logged by the carers on an app and they are very detailed so I know exactly what time they visited and if Dad is happy and has everything he needs. They can upload photos of any concerns
they have for example if he had a rash on his leg that needs monitoring. All of the carers are friendly and on the ball with his meds. We are extremely happy with the service and care they give to my dad and I know he is in good hands.

Reply from Jacqueline Powel, Branch Manager at Alina Homecare Maldon & Chelmsford

We are privileged that you have put your faith and trust in Alina Homecare Maldon to support your father, who is an absolute pleasure to visit.


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Review from M M (Client) published on 23 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This company does not support you in any way. Made two complaints and no support or help. Left this company as the manager doesn’t care about clients and just wants your money. Complaints now with the owner of the company as she did not even take into account my needs. Go somewhere else.

Reply from Heidi Turner, Branch Manager at Alina Homecare Maldon & Chelmsford

We are disappointed to read your review. We’re glad however that you rated the care and support you received as good as all your carers worked incredibly hard to support you.
We did investigate and respond to your complaints at the time but the outcomes did not meet your expectation.


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Review from Jan M (Mother of Client) published on 27 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After experiencing several different agencies for my daughter, we have finally found one in Alina that is exactly what care is about. The girls that come every morning are nothing short of excellent. Management are always at the end of a phone to help whenever humanly possible. To say I am impressed
is a complete understatement. The whole team are compassionate, caring and professional. At last, a care agency that does exactly what they say they will, and go out of their way to ensure their client has the best possible care.

Reply from Emma Henderson, Branch Manager at Alina Homecare Maldon & Chelmsford

Thank you so much for your kind words and positive feedback, we are very proud of the service we provide and it is a pleasure to provide care for your daughter.


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Review from Caroline S (Daughter of Client) published on 15 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a good vibe the first time I met up with the manager. The manager was very professional and caring and assured me Alina would do everything they could to look after my mum and give me peace of mind while I was at work. I could not ask or wish for more. The girls have been amazing, mum gets on
really well with them (even though she doesn’t need anyone). If I have any issues the manager is always at the end of the phone. It was fate that brought me to Alina and I am so glad it did. I could not recommend them enough.

Reply from Jenna Fisher, Operations Manager at Alina Homecare Maldon & Chelmsford

Thank you so much for the lovely review. The team love visiting Mum and we thank you for trusting us with Mum's care.


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Current Review Score: 9.4 (9.394)

Overview of Review Score

The Review Score of 9.4 (9.394) out of 10 for Alina Homecare Maldon & Chelmsford is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.794 for Alina Homecare Maldon & Chelmsford is calculated as follows: ( (28 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 34 Ratings = 4.794

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alina Homecare Maldon & Chelmsford is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Apr 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (1)

Stephanie

Stephanie

Job Title: Branch Manager

Joined: 2024

Branch Manager Stephanie feels it’s important that people have the option of staying at
home where they feel comfortable. Her compassionate Team supports local people with the highest quality care in their own home, to make this possible.


Frequently Asked Questions about Alina Homecare Maldon & Chelmsford

What Type of Services does Alina Homecare Maldon & Chelmsford offer?

Alina Homecare Maldon & Chelmsford offers Home Care.

How many Carers does Alina Homecare Maldon & Chelmsford employ?

Alina Homecare Maldon & Chelmsford employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alina Homecare Maldon & Chelmsford to verify any information. View our terms and conditions. Alina Homecare Maldon & Chelmsford has a Platinum Service – more info.