Heritage Healthcare (Coventry)

4 Clements Street, Coventry CV2 4HX
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9.2 4 Reviews
  • Heritage Healthcare (Coventry), Coventry
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Care Provided by Heritage Healthcare (Coventry)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Ozichi Johnson (Manager)

Funding & Fees Guide for Heritage Healthcare (Coventry)

  • Prices

  • Rates start from £26.00 per hour

  • Available on request
Are you the Owner/Manager of Heritage Healthcare (Coventry)? View your Advertising Options

Heritage Healthcare (Coventry) Reviews (4)

9.2

Heritage Healthcare (Coventry) has a Review Score of 9.2 (9.159) out of 10, based on 4 reviews in the last 2 years. Over all time Heritage Healthcare (Coventry) has 4 reviews.

Overall Experience

  • 4
  • 0
  • 0
  • 0
  • 0

Date Published

4
0
0
4
0

Review from Ian M (Son of Client) published on 3 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been cared for by Heritage Healthcare for a few months now. The quality of care received was exemplary and I thank all those who attended her for their compassion, understanding and great sense of humour.

Reply from Ozichi Johnson, Managing Director/Registered Manager at Heritage Healthcare (Coventry)

Thank you so much for leaving such an excellent review for us! I'm delighted to hear how happy you are with our service and that you consider our care to be exemplary. It is an absolute pleasure caring for your mother.
Your kind feedback truly means so much to us. Best wishes.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Michael G (Son of Client) published on 16 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been extremely happy with the care she receives on a daily basis and she looks forward to her care visits. The care staff are always friendly, helpful and very professional. Nothing has been too much trouble for them and they always ask if there is anything more they can do before leaving
the premises. Care staff always contact me if there are any queries or concerns relating to my mother and they also let me know if there are any items that she needs replenishing: food items, toiletries etc. An overall pleasant experience.

Reply from Ozichi Johnson, Managing Director/Registered Manager at Heritage Healthcare (Coventry)

Thank you for taking the time and sharing this feedback, it means so much to us.
It has been a pleasure to support your mum and knowing your wonderful family. Thank you for your trust in Heritage Healthcare.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Janet H (Client) published on 11 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My care package over the past 10 weeks with Heritage Healthcare (Coventry) was exemplary. Every single carer was kind, courteous, keen to do whatever needed doing and always respectful and mindful of my embarrassment. Their care has been an enormous support and aid through my post-surgical recovery
and their chirpy happy 'hello' 4 times daily was always welcome.

Reply from Ozichi Johnson, Managing Director/Registered Manager at Heritage Healthcare (Coventry)

Hi Janet, it was an absolute pleasure knowing you and providing support to you.
Thank you for leaving such a lovely feedback. I am thrilled to hear that you are very happy with our service. Your feedback means the world to us. Wishing you the very best.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M T (Husband of Client) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided has been nothing short of excellent. Different departments contacted us before we knew about them.
Our only criticism is we had no knowledge about
1) What is available.
2) Who provides it.
3) Where and how do we get it.
This is information which needs to be provided immediately.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.2 (9.159)

Overview of Review Score

The Review Score of 9.2 (9.159) out of 10 for Heritage Healthcare (Coventry) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.909 for Heritage Healthcare (Coventry) is calculated as follows: ( (21 Excellents x 5) + (1 Satisfactorys x 3) ) ÷ 22 Ratings = 4.909

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Heritage Healthcare (Coventry) is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Jun 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Frequently Asked Questions about Heritage Healthcare (Coventry)

What Type of Services does Heritage Healthcare (Coventry) offer?

Heritage Healthcare (Coventry) offers Home Care.

How many Carers does Heritage Healthcare (Coventry) employ?

Heritage Healthcare (Coventry) employs 48 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Heritage Healthcare (Coventry) to verify any information. View our terms and conditions. Heritage Healthcare (Coventry) has a Basic Service – more info.