Caero Healthcare Services Reviews (10)
Caero Healthcare Services has a Review Score of 9.3 (9.267) out of 10, based on 5 reviews in the last 2 years. Over all time Caero Healthcare Services has 10 reviews.
Review from N K (Son of Client) published on 18 December 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Brian Apalisok, Registered Nurse-Manager at Caero Healthcare Services
We are very much grateful for your continued trust and confidence in us. Indeed, it was a privilege to be able to help and support your dad in his own lavish home. Your father was so kind and amazing. A wonderful family. Knowing that our colleagues have established an excellent rapport with your dad and how happy he was with the care he received made us also very happy.
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Treated with Dignity
Value for Money
Review from Duncan L (Son of Client) published on 18 December 2024
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Overall Experience
5.0 out of 5
Reply from Brian Apalisok, Registered Nurse- Manager at Caero Healthcare Services
Your satisfaction is also our satisfaction. Your kind words are very encouraging. This is how we carry on and continue providing unparalleled excellent care. These kind words will keep us moving on, rendering compassionate and tender loving care to our clients. Very best wishes to your mum, to you and the entire family. Thank you very, very much.
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Review from Vivien A (Client) published on 14 November 2024
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Overall Experience
5.0 out of 5
Reply from Brian A., Registered Nurse Manager at Caero Healthcare Services
We always believe in providing excellent services and we are very much delighted to receive this wonderful feedback regarding the excellent care you receive from the team. These encouraging words inspire us to maintain excellence in all that we do.
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Review from S H (Client) assisted by family/friend published on 31 May 2024
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Overall Experience
5.0 out of 5
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Care / Support
Management
Treated with Dignity
Value for Money
Review from S M (Son of Client) published on 28 June 2023
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Brian A., Nurse-Manager at Caero Healthcare Services
Thank you so much for taking the time to write such a wonderful review. It really means a lot to us and our care professionals and this wonderful review will keep us inspired and motivated to continue supporting our clients and providing them with genuine and excellent care. We are profoundly grateful for your continued trust and confidence in us. We promise to remain excellent in our services.
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Review from J B (Partner of Client) published on 23 February 2023
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Overall Experience
5.0 out of 5
Reply from Brian A., Registered Manager at Caero Healthcare Services
Thank you so much both for allowing us into your lovely home and care. You are all amazing and lovely people. You will always be in our hearts.
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Review from Elizabeth C (Daughter of Client) published on 6 September 2022
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Overall Experience
5.0 out of 5
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Management
Treated with Dignity
Value for Money
Review from Alan W (Client) assisted by family/friend published on 1 April 2022
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from M M (Daughter of Client) published on 26 October 2021
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Overall Experience
5.0 out of 5
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Treated with Dignity
Value for Money
Review from Cathy T (Daughter-in-law of Client) published on 22 October 2021
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Overall Experience
5.0 out of 5
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Overview of Review Score
The Review Score of 9.3 (9.267) out of 10 for Caero Healthcare Services is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.767 for Caero Healthcare Services is calculated as follows: ( (23 Excellents x 5) + (7 Goods x 4) ) ÷ 30 Ratings = 4.767
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Caero Healthcare Services is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.