Home Instead (Thurrock)

The Old Rectory, Offices 1 & 2, Mucking Wharf Road, Stanford-le-Hope SS17 0RN
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9.5 15 Reviews
  • Home Instead (Thurrock), Stanford-le-Hope
Home Instead supports people in Thurrock and surrounding areas to live safe and happy lives in the comfort of their own homes, through services including companionship care, home care, dementia care, overnight care and more.

At Home Instead Thurrock, they understand the challenges and demands of everyday life as people get older. The team of wonderful local care givers are highly qualified and able to support individuals in their day-to-day lives.

The person-centred approach means that all their care is based on the needs of each individual, their condition and their circumstances.

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Care Provided by Home Instead (Thurrock)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Dorcas Afful (Owner/Manager)

Funding & Fees Guide for Home Instead (Thurrock)

  • Prices

  • Our rate per hour is:
    £31.50 week days
    £32.50 weekends
    Prices for live-in care on request.

  • Available on request, price is per hour

Home Instead (Thurrock) Reviews (15)

9.5

Home Instead (Thurrock) has a Review Score of 9.5 (9.467) out of 10, based on 5 reviews in the last 2 years. Over all time Home Instead (Thurrock) has 15 reviews.

Overall Experience

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Review from L K (Daughter of Client) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Reliable and concerned for welfare of my dad.
Have time for a chat with my dad and don't rush out the door.
Treat my dad with respect.
Happy to contact us about important changes by text.
Overall very satisfied.

Reply from Jan Cole, Support Coordinator at Home Instead (Thurrock)

Thank you very much for your kind review, we are pleased you are happy with the care that we provide.


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Review from K P (Son of Client) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Thurrock support my mother to a high standard. The carers have never let us down. They have built a very good bond with my mum, and have really got to know her very well. If I phone to ask how she is, they give me an account of how mums day has been.
Without this support my mum wouldn't
be able to live at home.
Thank you all.

Reply from Jan Cole, Support Coordinator at Home Instead (Thurrock)

Thank you very much for your kind review, it is always good to hear how well our carer's get on with their client's.


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Review from Joan K (Mother of Client) published on 19 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service from one staff in particular, very kind and patient with Mum, nothing too much trouble. Cooked meals as my mother does not like ready meals. Sat with her whilst she ate and cleaned away beautifully. Office staff very helpful and obliging.

Reply from Jan Cole, Deputy Manager at Home Instead (Thurrock)

Thank you so much for your kind words. It was a pleasure to look after your mum and enjoy her wonderful sense of humour.


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Review from Joanne T (Daughter of Client) published on 2 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only say it took two ladies that have been with my mum since the beginning that enabled me to pass the care of my mum over to them. I have complete trust and respect for these ladies as we are so lucky as they go above and beyond for Mum. They treat my mum with such respect and kindness and nothing
is too much. Mum is so happy and misses the ladies if they are not around. That says an awful lot, thank you so much.

Reply from Dorcas Afful, Owner/Director at Home Instead (Thurrock)

Thank you very much for such kind words. We are grateful you trust us to be a part of mums journey.


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Review from V S (Daughter of Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased we found Home Instead (Thurrock). They are in a whole different league from any carers we've had before (and I thought we'd had some of the best).
They give Mum time to chat and get to know them so that she regards them as friends. They get to know mum with her likes and dislikes and
they learn how to do things and say things to help mum engage and feel happy. They treat Mum with kindness and dignity and adapt what they do to suit her needs and wishes. They are so kind and hard-working and always lovely. I cannot fault them and don't know what we would do without them.

Reply from Dorcas Afful, Owner/Director at Home Instead (Thurrock)

Thank you so much for these very kind words which mean so much to us all. It's an honour to be able to be a part of Mum's journey.


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Review from Linda B (Daughter of Client) published on 9 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the start of our enquiry, we felt comfortable and reassured about the care we were setting up. From the ladies who came out initially to the wonderful carer assigned to us. Our assigned carer was kind, punctual, friendly, respectful and gave exemplary care. The ladies in the office replied promptly
on the occasion when we had a couple of questions.

Reply from Jan Cole, Support Coordinator at Home Instead (Thurrock)

Thank you so much for your kind review, I am pleased we were able to help when needed.


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Review from M T (Client) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with our carer nothing is too much trouble. We are treated like she is our daughter. Wouldn't want anyone else if she gave up a lovely person, very friendly.

Reply from Jan Cole, Support Coordinator at Home Instead (Thurrock)

Thank you so much for your kind review and will pass your comments on to your carer.


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Review from Isabel M (Daughter of Client) published on 20 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The review starts from July 2022 to date. Home Instead was very responsive when I first needed help. Arranging care for my father was swift and we had carers within two weeks of initiation. The pairing of carer and client was good, they understood the needs and temperament of the client (and the client's
daughter) and a good match was found. The service provided is of very high quality. Cover is automatically arranged when carers are on holiday. I feel reassured that my father is being cared for properly. The app to read visit notes is brilliant as I am kept in the loop of problems and issues straight away.

Reply from Jan Cole, Support Coordinator at Home Instead (Thurrock)

Thank you very much for your kind review, it is a pleasure to care for your father.


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Review from Jane S (Daughter of Client) published on 3 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had such great comfort having the manager and his caregivers being so involved in caring for our dad aged 79, when unfortunately he was bed bound, and grieving after losing his wife of 60 years plus. The kindness, compassionate and caring way they showed Dad, with all aspects of caring for him, was
nothing short of amazing and they felt like part of the family. They came up with creative ideas to increase his appetite and were truly interested in spending time with him having a good chat, as well as doing all the other duties needed to care for Dad as well as being extremely professional. I would highly recommend Thurrock Home Instead. I felt like I had another pair of safe and caring hands on my side, which gave me personally comfort to know this totally, and it was very easy to speak to someone if needed.

Reply from Adebunmi Ojedele, Care Manager at Home Instead (Thurrock)

Thank you very much for a fantastic review, it was a pleasure to be able to support your Dad, We all enjoyed working with him. and the rest of the family.


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Review from J M (Daughter of Client) published on 9 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Home Instead Thurrock have been amazing right from the beginning when we needed to organise care for our 85 year old dad. They have been efficient and friendly throughout and take time to personalise all aspects of their service even including the needs for Dads little dog which are so important
to him. The caregivers become friends and accommodate anything to make life easier and more comfortable for Dad giving us as family some peace of mind when we can't be there. We do not hesitate in recommending them.

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Review from G M (Grandson of Client) published on 2 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We initially reached out to Home Instead to help provide end of life care for my Grandad as we couldn't be with him 24 hours a day. From the first contact, we were treated with kindness, understanding, and respect. We had the pleasure of working with staff who both went above and beyond to help in any
way they could. Our working relationship was, unfortunately, a short one however I would strongly recommend them to anybody.

Reply from Dorcas Afful, Owner/Director at Home Instead (Thurrock)

Thank you for such kind words and for giving us the opportunity to support your grandad. We enjoyed the time we got to spend with him.


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Review from M S (Daughter of Client) published on 6 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead is by far the best care agency Mum's had. Other agencies don't even come close. The caregivers know how to get the best out of Mum and go out of their way to make her happy and keep her safe. They tap into things that have significance from her past and are very skilled at helping her move
on from difficult situations.
They have changed Mum's life for the better and I can't thank them enough.

Reply from Adebunmi Ojedele, Care Manager at Home Instead (Thurrock)

Thank you very much for your kind words. We are delighted to be able to have such an impact.


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Review from Angela D (Niece of Client) published on 13 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family has been delighted with the care afforded to our aunt who underwent a serious operation in March this year. The Home Instead staff were extremely caring, punctual and obliging in every manner of her personal care and we will definitely recommend the manager and his team for this kind of support.
Thank you!

Reply from Adebunmi Ojedele, Care Manager at Home Instead (Thurrock)

It was very nice working and building a relationship with the family. We manage to form a good bond and this was and is indeed a pleasure to support the family.


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Review from Margaret W (Client) published on 16 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been satisfied with the carers of this company. They have been attending to me since March 2021 when it was twice daily now reduced to two people at lunchtime twice a week. I have recommended them to a friend who has recently been discharged from hospital. I trust that they will be satisfied.

Reply from Dorcas Afful, Owner/Director at Home Instead (Thurrock)

Thank you for your kind words and also for recommending us to your friend. We are grateful you gave us the opportunity to support you.


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Review from David C (Client) published on 16 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and kind.

Reply from Dorcas Afful, Owner/Director at Home Instead (Thurrock)

Thank you for giving us the opportunity to support you. We are grateful for your kind words.


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Current Review Score: 9.5 (9.467)

Overview of Review Score

The Review Score of 9.5 (9.467) out of 10 for Home Instead (Thurrock) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.967 for Home Instead (Thurrock) is calculated as follows: ( (29 Excellents x 5) + (1 Goods x 4) ) ÷ 30 Ratings = 4.967

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Thurrock) is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (9)

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Meet the Team (4)

Dorcas

Dorcas Afful

Job Title: Owner/Manager

Hi, my name is Dorcas and together with my mum Gladys, we are the proud owners of Home Instead Thurrock. On the surface, I think I am like most young and modern women.


I have dreams and goals for the future that I am determined to make happen, and I will work hard to achieve these goals. What makes me special is perhaps my family background. I come from a family where most of them work in the health care industry and observing from an early age their passion for the care they deliver made it a very easy decision for me to pursue a career in health so I can be able to deliver that high quality to my clients.


Prior to my current role as a Diagnostic Radiographer in a busy NHS hospital, I worked as a caregiver for many years both in care homes and in the community and experienced first-hand the difference that compassionate care makes in the lives of clients and the effect it has on their independence. I passionately believe in the Home Instead mission and I’m excited to be a part of this organization.


My role includes overseeing the effective running of the business, building relationships with the local community and organizations and identifying ways in which Home Instead can be valuable to the community.


I am married with three children and outside of work, I spend most of my time doing family stuff, reading, going to the gym and volunteering in the community.


Gladys

Gladys Ofori

Job Title: Owner

My name is Gladys and together with my daughter Dorcas am the owner of Home Instead Senior Care Thurrock. Having worked as a general nurse for the past 20 years looking after mostly the elderly, I realised the positive impact that quality, compassionate and person-centred care has in the recovery outcome of patients and therefore saw the need for them to continue to have the same quality of care when they discharged into their own homes. This motivated me to move into the home care industry.


I was attracted to Home Instead because of its values of relationship-led care which matches my own mission of how care should be delivered. My aim is to provide our clients with high-quality care and the very best support to enable them to remain independent in their homes for as long as possible.


In my spare time, I like to spend time with my family, involve myself in church activities and practice mindfulness.


Jan

Jan Cole

Job Title: Deputy Manager

My name is Jan and I decided to change careers after my mum passed away.


Something she always wanted was a carer who had time for her, would listen to her and chat with her, and that is exactly what Home Instead does I have since joined the company as a Coordinator/Care Professional.


I really enjoy my job as it is very diverse. My time is split from being in the office keeping our social media up to date, looking after the welfare of our Care Professionals, doing consultations with clients and also being a Care Professional myself.


A really lovely part of my job is going back to see clients I met at the consultation and seeing how our care has made a really big impact on their lives.


In my spare time, I like to read and walk my dog.


Daniel

Daniel Cole

Job Title: Office Admin

Joined: 2024

My name is Daniel, after years of working in retail I decided I wanted a change of career.


My mum works for Home Instead Thurrock and an opportunity arose for an Office Admin position.


I joined in March 2024 and have found my new role really interesting and I look forward to progressing further.


Frequently Asked Questions about Home Instead (Thurrock)

What Type of Services does Home Instead (Thurrock) offer?

Home Instead (Thurrock) offers Home Care.

How many Carers does Home Instead (Thurrock) employ?

Home Instead (Thurrock) employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Thurrock) to verify any information. View our terms and conditions. Home Instead (Thurrock) has a Platinum Service – more info.