Independent Living Caring For You At Home

Shardlow Hall Day Nursery, London Road, Shardlow, Derby DE72 2GP
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Top 20 award
10 14 Reviews
  • Independent Living Caring For You At Home, Derby
Independent Living - Caring For You At Home is a small, responsive and respectful home care service provider delivering quality person-centred care. The team is extremely proud to support those living within the Derby area. Independent Living firmly believes that every individual should have the opportunity to remain at home in a familiar environment, striving to maintain your everyday routines, hobbies and interests which are essential for good mental health and wellbeing.

Independent Living doesn't believe it is possible to provide quality care in 15 - 30 minutes and this is why they don't offer visits of this nature. They prefer all of their visits to last for a minimum of 1 hour. Once all care and support is completed - and if time remains - their Care Givers will provide companionship and look to build their relationships with you or your loved ones further.

The team at Independent Living is experienced, flexible, and most importantly, they are friendly. All staff go through a rigorous recruitment and selection process to ensure the safety of their clients. This ensures delivery of quality, meaningful and purposeful care at all times.

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Care Provided by Independent Living Caring For You At Home

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Independent Living Caring For You At Home Ltd
  • Person in charge
  • Jay Mcnicol (Director/Registered Manager)

Funding & Fees Guide for Independent Living Caring For You At Home

  • Prices

  • Prices are £23.00 per hour during the week and £26.00 during the weekend.

  • We pride ourselves on being clear and transparent with our pricing. We offer a none obligation, zero cost consultation to discuss your needs.

Independent Living Caring For You At Home Reviews (14)

10

Independent Living Caring For You At Home has a Review Score of 10 (9.983) out of 10, based on 10 reviews in the last 2 years. Over all time Independent Living Caring For You At Home has 14 reviews.

Overall Experience

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Date Published

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Review from P A (Client) published on 15 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with everything. The staff always do what I ask them to do. I like them with a sense of humour. I enjoy everyone's company. Service overall is excellent.

Reply from Jay Mcnicol, Director at Independent Living Caring For You At Home

Thank you for the positive review. It means a lot to us as a service and the team.


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Review from V H (Client) published on 11 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The lades who come to see me are very helpful. They are happy to help me with anything. They are always very happy when here which makes me feel good. I could certainly recommend the service.

Reply from Jay Mcnicol, Director at Independent Living Caring For You At Home

Thank you for the positive review. I will pass on you're kind words to the team


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Review from Anne C (Daughter of Client) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care was provided for my father during his final days. The extremely efficient team, both caring and kind, provided a very personal feel to the service offered. Would highly recommend Independent Living to others.

Reply from Jay Mcnicol, Director at Independent Living Caring For You At Home

Thank you for your heartfelt words. It was our privilege to care for your father during his final days. We truly appreciate your recommendation and are grateful for the trust you placed in our team. Wishing you and your family all the very best.


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Review from B G (Client) published on 18 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Satisfactory

Reply from Jay Mcnicol, Director at Independent Living Caring For You At Home

Thank you for the 5* review. It's always brilliant to know we're meeting and exceeding our clients expectations.


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Review from M H (Friend of Client) published on 5 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very good. I can rely on them all. Great care and support are always received.

Reply from Jay Mcnicol, Director at Independent Living Caring For You At Home

Thank you for the kind and positive review, we and the team are always striving to exceed expectations. providing the highest level of care possible.


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Review from R G (Son of Client) published on 15 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Independent Living have been providing care to my widowed mother for over a year and a half. She has now made a decision to move into full-time care in a residential home to be closer to her family. Without the help, care and support of Independent Living my mother would not have had the confidence
to have stayed in the home she loved so much after my father's death. The care and support we have received has been second to none. My mother looked forward to her carer's visits, they were helpful and friendly and gave her the companionship she needed following her sad loss. I would have no hesitation in recommending Independent Living to others and would like to take this opportunity to thank all those involved for a fabulous service.

Reply from Jay Mcnicol, Director at Independent Living Caring For You At Home

Thank you so for the lovely review of our service. It was an absolute pleasure to provide the support for your mum, I do hope she has settled well in her new home. Wishing you and the family all the best.


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Review from Tracey H (Daughter of Client) published on 9 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for looking after my dad providing a personal supportive service to us both. Nothing was too much trouble and helping me to deal with difficulties in our situation was so helpful. Dad and I thank you so much, we will be in touch again if we need you.

Reply from Jay Mcnicol, Director at Independent Living Caring For You At Home

Thank you for the kind words. It was a pleasure providing the support, we wish you and your dad all the very best. Thank you.


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Review from Sue T (Daughter of Client) published on 20 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been important for Mum to remain as independent as possible and the service is just perfect for this. Mum enjoys the company and flexibility of what she needs help with. She finds all staff compassionate and obliging and we feel that the service is operated to a high standard. Nothing is too
much trouble and both management and staff are sincere and kind.

Reply from Jay Mcnicol, Director at Independent Living Caring For You At Home

Thank you for the kind review. We will always try to be flexible in the support we offer and aim to offer the highest level of support possible. Once again, thank you for the positive review.


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Review from Vanessa D (Daughter of Client) published on 15 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager from Independent Living came to see Mum and I. He was professional and caring. He was able to provide support for my Mum who had been diagnosed with Dementia. The carer is a lovely lady who delivers Mum’s care. Mum really likes her and is always pleased to see her. The care that Mum gets
is helping her to remain independent and stay in her own home. As her daughter, it gives me peace of mind to know that the carer is supporting Mum. We’re very appreciative of the support and excellent care they provide. Thank you.

Reply from Jay Mcnicol, Director at Independent Living Caring For You At Home

Thank you for your positive and kind words. We always endeavour to provide the best possible level of care and support, so it pleases me that you and your mum are noticing the positive impact it is having. We look forward to continuing our support.
Thank you,
Jay


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Review from Maurice W (Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After strokes in 2004 and 2018 slashed my mobility, I was cared for until late 2021 when the company fired me for too many complaints about their most recent unskilled new recruits!
Luckily my daughter then met the outstanding manager of Independent Living Caring For You At Home who assessed my intimate,
personal care needs and I agreed to an immediate start in mid-December 2021 by an experienced lady carer who arrives promptly at 7 am for 1 hour daily to un-couple my night-time bladder-incontinence rig and helps me get out of bed, then shower and dry myself and get dressed with dignity, whilst she prepares breakfast and a sandwich box for tea! Early evening, an equally skilled lady carer helps me undress and get myself into bed, then she connects my night-time incontinence rig after ensuring my safety and security before leaving!
When the regular carers need recovery days, breaks, management provides cover but two promising, new, younger carers are now employed!

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Review from J D (Daughter of Client) published on 20 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have only been using this service for a short time (five weeks) to provide assistance to my mum. She was reluctant to accept help at first but has now settled really well. The carers all seem lovely and I particularly like the fact that visits are one hour as it gives the carers time to chat to Mum.
Communication between the director and myself is easy and the carers are reliable. I am very pleased.

Reply from Jay Mcnicol, Director at Independent Living Caring For You At Home

Thank you for your positive review, I will be sure to pass this on to the team. I'm really pleased you see the benefit of our 1-hour minimum visits, it really does help us to build stronger relationships with those we support.


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Review from L T (Wife of Client) published on 9 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the manager and his team at Independent Living Caring For You At Home enough for the continued care that they are offering. Nothing is ever too much trouble and they go above and beyond in the care that they are delivering for us. It is so good that we have the same carers and not lots
of different ones as this gives continuity and builds up a secure and confident rapport between us.

Reply from Jay Mcnicol, Director at Independent Living Caring For You At Home

Hi, thank you for your kind words and positive review. It’s an absolute pleasure to be trusted with your husband’s care and support. We are always striving to ensure we provide continuity of care to all of those we support.


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Review from Sharon M (Daughter of Client) published on 9 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used the service provided by Independent Living for over a year for my dad, who was struggling at home on his own due to poor mobility and deteriorating physical health. The care provided was bespoke and was assessed and evaluated often according to his changing needs. All of the carers (probably
4 or 5) were kind and caring and went above and beyond to help out and make my dad’s life fuller and happier. The care was good value for money too. I totally recommend this company to anyone searching for care for their family member. He has unfortunately had to go into a care home now as he needs 24 hour care but he misses his carers and the companionship provided by his Independent Living ‘family’ .

Reply from Jay Mcnicol, Director at Independent Living Caring For You At Home

Hi, thank you so much for your kind words and positive review. It was an absolute pleasure to have provided the care and support required.
I will be sure to pass this on to the team.


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Review from E H (Daughter of Client) published on 9 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Independent Living Caring For You At Home have been amazing for my mum. They have gone above and beyond during their time caring for her. We regularly receive the same small number of carers which makes the world of difference. We recommend them to everyone we know!

Reply from Jay Mcnicol, Director at Independent Living Caring For You At Home

Hi, thank you for your kind words and positive feedback, I will be sure to pass it on to the team. It’s always a great privilege to be trusted to provide the very best care and support to our clients.


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Current Review Score: 10.0 (9.983)

Overview of Review Score

The Review Score of 10 (9.983) out of 10 for Independent Living Caring For You At Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.983 for Independent Living Caring For You At Home is calculated as follows: ( (59 Excellents x 5) + (1 Goods x 4) ) ÷ 60 Ratings = 4.983

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Independent Living Caring For You At Home is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (2)

Jay

Jay

Job Title: Registered Manager

Joined: 2021

Jay has worked within Health and Social Care for 10+ years at the British Red Cross and now Independent Living. Here, he has held a number of posts in community care, such as Care Giver, Service Coordinator and Registered Manager and has the skills and experience needed to support those in the local community. Always striving to ensure every individual he personally – or indirectly – supports, Jay believes everybody is entitled to, and should receive the best possible standard of care and support.


Denise

Denise

Job Title: Care Giver

Joined: 2021

Denise has worked in the care sector for over 40 years in varying roles which range from auxiliary nursing, end of life care and residential care. When she is not out in the community visiting her clients, she is happy being around her family, especially her 3 grandchildren, enjoying her holidays and going out for meals.
Denise believes that her role as a care worker is rewarding, knowing that she has made another person feel, clean, comfortable, safe and reassured is what makes the job worthwhile.
We asked Denise what she would change within the care industry if she could? ‘I would get the government to open up colleges purely to show and teach people how to provide care respectfully and properly, we should be recognised as skilled workers’
We also asked Denise, why she liked working for independent Living? ‘Being out in the community gives me independence, but I know I have support if I need it, I see the same Clients on a regular basis and I like that continuity, and so do our clients’


Frequently Asked Questions about Independent Living Caring For You At Home

What Type of Services does Independent Living Caring For You At Home offer?

Independent Living Caring For You At Home offers Home Care.

How many Carers does Independent Living Caring For You At Home employ?

Independent Living Caring For You At Home employs 8 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Independent Living Caring For You At Home to verify any information. View our terms and conditions. Independent Living Caring For You At Home has an Enhanced Service – more info.