Q Leaf Care Ltd

14-16 Broad Street, Deal CT14 6ES
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9.7 10 Reviews
  • Q Leaf Care Ltd, Deal
Q Leaf Care offers a wide range of home care services to enable people in the community to continue to lead independent lives in the place where they feel most comfortable.

All services aim to promote independence and wellbeing through services that are fully tailored to each individual's needs. The care team works closely with its service users to ensure they receive the support and services they need, both at home and in the community.

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Care Provided by Q Leaf Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Respite cover
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Qleafcare Ltd
  • Person in charge
  • Rachael Obbard (Registered Manager)

Funding & Fees Guide for Q Leaf Care Ltd

  • Prices

  • Fees are to be discussed at the time of assessment

Q Leaf Care Ltd Reviews (10)

9.7

Q Leaf Care Ltd has a Review Score of 9.7 (9.746) out of 10, based on 9 reviews in the last 2 years. Over all time Q Leaf Care Ltd has 10 reviews.

Overall Experience

  • 9
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Date Published

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Review from Shirin K (Daughter of Client) published on 20 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Q Leaf have been providing domiciliary care for our father since February 2024 via the Fast Track Continual Health Care scheme. His care needs and mobility have declined first slowly and recently considerably faster. I cannot praise QLeaf enough. From the management team through to the carers we have
had an excellent experience with them.
Their carers: Punctual, super smiley and warm, their genuine care is evident, they are tactful and gauge our father's mood and adjust their approach accordingly. He lights up when he sees them. They communicate very well with the family and are empathetic to what we are going through as well.
The management: available 24/7. Very efficient with communicating with us, The Pilgrims Hospice and the CHC funding team. As Dad's needs have changed sharply in the last few weeks, they have reacted very fast to the adjustments needed to his care. They are very fast at problem-solving too. It's very reassuring to have them on board.

Reply from Jinu Mathews, Director at Q Leaf Care Ltd

Thank you very much Shirin for your help and support and hope every thing goes well...


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Review from Graeme C (Son of Client) published on 14 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in the care of Q Leaf Care for some 3 months now.
The service that has been provided is second to none. The care the staff have given to my mother has shown real compassion not only mentally but in all aspects of personal care and ensuring her dietary needs have been met. They have also
provided myself with the support that I've needed as well, going above and beyond what their time allows.

Reply from Jinu Mathews, Director at Q Leaf Care Ltd

Thank you very much and we promise to deliver our services up to the standards.


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Review from Nicholas B (Son-in-law of Client) published on 4 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An incredible care provider who went above and beyond to support my father-in-law with Motor Neuron Disease. The Qcare staff were so supportive and developed such a good relationship with the whole family that he really enjoyed their company. Whilst housebound the staff visits boosted his wellbeing
and kept him motivated. A huge thank you to Qleaf and its staff.

Reply from Jinu Mathews, Director at Q Leaf Care Ltd

Thank you very much for your support.


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Review from E M (Client) published on 16 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I only require assistance with shopping, reaching and bending activities around the house i.e no personal care as such. The carers have been excellent but regrettably, the admin has not matched this. Why no acknowledgement of monthly payments by mail or email? No notification of change of times? Culminating
in no visit from carer on August 21st, the explanation being teething problems due to implementation of new system in progress.

Reply from Jinu Mathews, Director at Q Leaf Care Ltd

Thank you very much for the support.


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Review from David G (Client) published on 19 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am totally satisfied with the service that I have received, and the manner in which it was done.

Reply from Jinu Mathews, Director at Q Leaf Care Ltd

Thank you very much for your kind words and for letting us know where we can improve ourselves.


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Review from J R (Daughter of Client) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Q Leaf Care Team showed a very high level of care and support to my father who at the end of his life was bedridden. Best of all they supported my mother by removing the worry of care from her. My father loved the staff and the dignity they gave him. My mother and I fully recommended all the Q Leaf
Care Team

Reply from Rachael Obbard, Manager at Q Leaf Care Ltd

Thank you very much for this review. Our thoughts and prayers are always with you.


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Review from E P (Daughter of Client) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Q Leaf Care stepped in at very short notice to provide carers for my mum when it became apparent that due to undiagnosed dementia she could no longer live alone.
Mum had no family locally and we needed someone reliable and nearby. From the outset Q Leaf were invaluable, not just in terms of practical
care, but also support and advice for me, when help and advice from both the NHS and social services was sorely lacking. The carers were always reliable and always kept me informed and the manager was always just a phone call away when I needed advice. A special thank you must go to the manager for being so unbelievably supportive and to Mum’s regular carer for being reliable, kind, and patient.
If you are fortunate enough to be able to self-fund care for a loved one, don’t wait for the NHS or Social Services who aren’t fit for purpose - take matters into your own hands and employ the services of Q Leaf Care. In my experience you cannot fault them.

Reply from Samantha Golding, Operations Director at Q Leaf Care Ltd

Thank you so much for taking the time to review us. It is always a priority to ensure clients get the most appropriate care and to support families through this process, which I am glad has been a success for you.


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Review from Steve C (Son of Client) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father left the hospital, and all support service professionals advised that he would need to leave his home and be supported in a care home. As a family, we wanted to honour my father's wishes to stay in his home. Accordingly, we met with Q Leaf having been recommended by friends.
Q Leaf offered
us experienced care professionals who would look after my father's every need.
Q Leaf exceeded all expectations; all staff were incredible, warm, affectionate, professional, dedicated and punctual.
Our family cannot emphasise enough that without their devotion, my fathers's last year prior to his passing would have been thoroughly different, and he may not have lived as long.
I would recommend them to anyone seeking the very best in care professionals. In short, they are some of the best human beings our family have ever met.

Reply from Jinu Mathews, Director at Q Leaf Care Ltd

Thank you very much, Steve. It was an absolute honour and pleasure to care for your father.


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Review from C B (Daughter of Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum became unwell quite suddenly and this resulted in needing care for her. I was lucky enough to find Q Leaf and cannot express how grateful I am to all of the team. They understood my mum was not used to needing help and were just so kind and patient with her. My mum was mainly looked after by
one staff member in particular and I am sending a special thank you to her. The girls always came early or later if I needed help and were always at the end of a phone whenever I needed anything. If you are looking for carers I can wholeheartedly recommend these lovely, caring people. Thank you for all you did for my mum.

Reply from Jinu Mathews, Director at Q Leaf Care Ltd

Thank you so much for your kind review. It was a pleasure to provide care for your mum.


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Review from Ros K (Granddaughter of Client) published on 27 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional care provided for my elderly relative with dementia. What stood out for me was the extra care given to explain to my family what to expect as dementia deteriorates. All the team were polite and respected our home which meant a lot to us. I would highly recommend this agency.

Reply from Lovely Thomas, Manager at Q Leaf Care Ltd

Thank you very much Ros for the nice comment, which helps others to trust us.


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Current Review Score: 9.7 (9.746)

Overview of Review Score

The Review Score of 9.7 (9.746) out of 10 for Q Leaf Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.846 for Q Leaf Care Ltd is calculated as follows: ( (46 Excellents x 5) + (5 Goods x 4) + (1 Poors x 2) ) ÷ 52 Ratings = 4.846

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Q Leaf Care Ltd is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Aug 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (3)

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Jinu Mathews

Job Title: Managing Director

Joined: 2007

Jinu has a long career in health and social care and wanted to open a domiciliary care company to enable more people to remain in their own homes and support them with all care needs.


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Carole Obbard

Job Title: Operations Director

Joined: 1984

Carole has over 30 years of experience in care, she started as an HCA and worked her way up in her career. She has extensive knowledge and is continually learning to keep this up to date and learn new skills.


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Rachel Obbard

Job Title: Registered Manager

Joined: 2011

Rachel began her career in 2011 as a HCA, she has worked her way up to a manager's role. She prides herself in medication and moving and handling knowledge.
Continues to learn and grow to benefit all around her.


Frequently Asked Questions about Q Leaf Care Ltd

What Type of Services does Q Leaf Care Ltd offer?

Q Leaf Care Ltd offers Home Care.

How many Carers does Q Leaf Care Ltd employ?

Q Leaf Care Ltd employs 32 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Q Leaf Care Ltd to verify any information. View our terms and conditions. Q Leaf Care Ltd has a Premium Service – more info.