Bluebird Care Coventry

Sovereign House, 12 Warwick Street, Coventry CV5 6ET
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9.6 12 Reviews
  • Bluebird Care Coventry, Coventry
Bluebird Care Coventry are passionate about keeping their customers doing the things they love, safe in the comfort of their own home.

They provide quality homecare throughout Coventry, supporting customers to remain in their own homes. They work together with their customers, using exceptional attention to detail to capture individual care needs and to tailor their service for each customer.

Bluebird Care Coventry offers a full range of care services ranging from a 30-minute visit through to full Live-in care, where a suitably matched care assistant lives in the customer’s home. They are home care specialists and provide a full range of services supporting customers with personal care, medication, meal preparation, housekeeping and companionship. They use technology to support and capture their care planning and delivery, providing instant updates and offering full visibility of the experience for the customer and their loved ones.

They are a fully regulated service with a highly trained care team that provide a professional, warm and friendly service full of kindness and compassion.

Whatever your needs, the dedicated team of home care assistants are happy to talk to you about your requirements.

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Care Provided by Bluebird Care Coventry

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Laura Farrell (Registered Manager)

Bluebird Care Coventry Reviews (12)

9.6

Bluebird Care Coventry has a Review Score of 9.6 (9.600) out of 10, based on 6 reviews in the last 2 years. Over all time Bluebird Care Coventry has 12 reviews.

Overall Experience

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Date Published

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Review from Hala A (Daughter of Client) published on 29 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service. Very professional and friendly staff. They provide great service at a timely manner. Great customer service, the office staff always available to answer any query. Regular reviews to update the client's needs and adjust the care level and needs.

Reply from Chris Galt, Director at Bluebird Care Coventry

Thank you for taking the time and leaving such a wonderful review. The team thoroughly enjoy supporting your dad and are always available should you need anything. We will be sure to pass your comments on to our wonderful team. Thank you.


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Review from T H (Daughter of Client) published on 18 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just want to thank the team for their outstanding care for my mum and dad. I was really worried about how they would react to receiving care as they have always been so independent. Bluebird Care has made the transition so easy and comfortable. The regular carers they receive are fantastic with them
both. I would highly recommend!

Reply from Chris Galt, Director at Bluebird Care Coventry

Thank you for taking the time and leaving such a wonderful review. The team thoroughly enjoy supporting your mum and dad and it's great to hear that they are enjoying their care and maintaining their independence at home! We will be sure to pass your comments on to our wonderful team. Thank you.


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Review from Desmond T (Son of Client) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not praise the Bluebird Care team enough. They were excellent in looking after my mother for the six months before she, unfortunately, passed away. Even though Mother had dementia, she looked forward to the friendly, caring visits and would always talk about them to me later that day. The whole
process throughout, everyone I dealt with at Bluebird was both reassuring and obviously so helpful to enable Mother to stay in her own home. Thank you for your professional approach to what you do for people that really need it.

Reply from Chris Galt, Director at Bluebird Care Coventry

Thank you for taking the time and for leaving such a lovely review. It's great to hear that the team were able to support your mum and enable her to be safe and enjoy her time at home. The girls still talk about what a lovely lady she was and how much they enjoyed their time with her. We will be sure to pass your comments on to our wonderful team. Thank you for trusting in Bluebird Care and we all send our best wishes to you and the family.


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Review from Andrea J (Wife of Client) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been with Bluebird Care Coventry for a while now. We have a mix of calls ranging from personal care to cleaning and everything in between! Although my husband is primarily the service user for personal care, showering etc., I also have one call a week to help with cleaning and decluttering.
This particular call has been running for about a year now and has really made a difference. All the carers who come are very different from each other and it is nice to see a variety of faces and personalities.

Reply from Chris Galt, Director at Bluebird Care Coventry

Thank you for taking the time and leaving such a wonderful review. The team thoroughly enjoy supporting you both and it's always great to hear that our team have made a positive difference through their support. We will be sure to pass your comments on to our wonderful team and we look forward to supporting you over the year ahead. Thank you.


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Review from Debbie P (Daughter of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care had been caring for Mum for a year and Mum looked forward to their visits. The girls were lovely and not only cared for Mum but talked to her which was a great comfort as Mum had recently been widowed when Bluebird started to go into Mum's.
As a family, we were grateful for their help,
often going in to do extra care when needed. I would highly recommend the company to anyone.
The care included personal care, making breakfast, lunch and dinner, washing up etc. and took a lot of pressure off Mum and us, as a family.
Unfortunately, Mum passed away recently, Bluebird was so kind and sent their condolences, they make each person feel special.
Thank you to all the girls for everything you did.

Reply from Chris Galt, Director at Bluebird Care Coventry

Thank you for taking the time and for leaving such a lovely review. The team really enjoyed supporting and spending their time with your mum. She was such a warm lady and will be greatly missed by us all. We will be sure to pass your comments on to our wonderful team. Thank you for trusting in Bluebird Care, and we all send our best wishes to you and the family.


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Review from Jim G (Nephew of Client) published on 22 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care Coventry does an excellent job caring for my Uncle. They continue to deliver great care and have never let him down, over the last 8 months, which is great reassurance because I live much further away. Highly recommended!

Reply from Chris Galt, Director at Bluebird Care Coventry

Thank you for taking the time and leaving such a wonderful review. The team thoroughly enjoy supporting your uncle and it is great to hear how we are providing the family with the reassurance that he is well looked after, each and every day. We will be sure to pass your comments on to our wonderful team. Thank you for trusting in Bluebird Care and your review reaffirms the hard work we put in every day. Thank you and we wish the family a Merry Christmas and Happy New Year!


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Review from N D (Daughter of Client) published on 6 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service given to my dad, morning and evening. Bluebird staff and management are very helpful, kind and caring.

Reply from Chris Galt, Director at Bluebird Care Coventry

Thank you for taking the time and leaving such a wonderful review. The team thoroughly enjoy supporting your dad every day with his care and it's wonderful to hear he is enjoying their company and support!
We will be sure to pass your comments on to our wonderful team. Thank you.


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Review from Michael H (Son of Client) published on 2 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided by Bluebird Care in Coventry continues to develop and provide the all-around service that my mother needs. They are friendly, and attentive and get the balance right between doing jobs around the house and chatting with mum. The house is always kept clean and tidy and mum looks
forward to the daily visit.

Reply from Chris Galt, Director at Bluebird Care Coventry

Dear Michael, thank you for taking the time and leaving such a wonderful review. The team thoroughly enjoy supporting your mum with her care and household chores. We will be sure to pass your comments on to our wonderful team. It's great to hear your mum is happy with our services and your review reaffirms the hard work we put in every day. Thank you.


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Review from Andy G (Son of Client) published on 8 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I started using Bluebird Care after needing additional support to look after my mum during Covid-19. The girls who support my mum are always friendly and cheerful. My mum looks forward to the company and the support that they deliver. Would recommend Bluebird to anyone who needs that extra help at home.

Reply from Chris Galt, Director at Bluebird Care Coventry

Thank you for leaving such a wonderful review. We’ll be sure to pass your comments on to our team. We put customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day.


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Review from Neil H (Son of Client) published on 30 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care Coventry are brilliant! My mother is very well looked after and always looks forward to her visits. My mother really enjoys the fact that she has carer's come in to her home to tend to her needs and she still has her independence which she wouldn’t get in a care home. The team at Bluebird
Care Coventry are friendly, professional and we are all extremely happy with the service they provide.

Reply from Chris Galt, Director at Bluebird Care Coventry

Dear Neil, thank you for leaving such a wonderful review. We’ll be sure to pass your comments on to our team. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.


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Review from James (Son of Client) published on 30 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the service from the Director and the team at Bluebird Care Coventry to be first class. They are always punctual and have a friendly style, they have been a real support through a tough time. Highly recommended!

Reply from Chris Galt, Director at Bluebird Care Coventry

Thank you for leaving such a wonderful review. We’ll be sure to pass your comments on to our team. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.


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Review from Elish F (Friend of Client) published on 26 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't thank the amazing team at Bluebird Care Coventry for their amazing hard work and dedication when caring for my loved one. I would one hundred percent recommend to anyone. During an unpredictable time, they have made everything one hundred percent better and its all been done in the comfort of
my loved ones own home, this has made everyone feel better all around. The care staff have been a real credit to the organisation and to the strong team. Thank you Bluebird Care Coventry.

Reply from Chris Galt, Director at Bluebird Care Coventry

Thank you for taking the time to leave a review. Bluebird Care Coventry are happy to offer our support and appreciate your kind words. I will pass on your lovely comments to the team. We are proud to deliver such high levels of care across Coventry whilst keeping our customers safe at home. Thank you.


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Current Review Score: 9.6 (9.600)

Overview of Review Score

The Review Score of 9.6 (9.600) out of 10 for Bluebird Care Coventry is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Bluebird Care Coventry is calculated as follows: ( (35 Excellents x 5) ) ÷ 35 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Coventry is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (3)

Chris

Chris Galt

Job Title: Director

Chris is a professional and trusted leader that is passionate about delivering a rewarding service that has the ability to enhance and enrich people’s lives. Chris has over 20 years of retail management experience, working within market leaders and developing a customer-first style and approach. He has lived locally in Warwickshire all his life and enjoys the variety and excitement that Coventry, as the 2021 City of Culture, offers.


Chris talks about his passion for customer service and providing care in your home:
"I am delighted to deliver a service that can have a real positive impact within the community and on people’s lives. By ensuring the customer is at the heart of every decision, we are able to be a strong and trusted provider, delivering the highest level of care to all. We work alongside our customers, helping them build their bespoke care plan, promoting independence and allowing everyone to stay in the warmth and safety of their own home."


Laura

Laura Farrell

Job Title: Registered Manager

I have worked in the health and social care sector for 15 years, ranging from working in hospital environments in mental health wards, homecare for senior care, adults with learning disabilities and children with mental health needs.


I am passionate about the care we provide, and our bespoke approach to each individual care needs that are provided by our fully trained care team. Whilst already having various qualifications within the sector, I am now embarking on my NVQ level 5 in leadership and management. I am excited to be utilising my skills and being able to further my career. Being able to support my team, creating a great place to work and embark on their own careers, is really important to me, this, in turn, offers exceptional customer service which we are passionate about.


I am excited to be part of the Bluebird Care Coventry family!


Georgie

Georgie Cadden

Job Title: Field Care Supervisor

I have cared for and supported vulnerable people throughout my 9-year career in care. Over that time, I have gained lots of experience, working in a range of Residential and Nursing homes as well as supporting people in the community within the comfort of their own homes.


I love my job and thrive from caring for others! My role is extremely rewarding as I support our customers and team members to provide an excellent level of service that everyone can be proud of.


I have been supported and given lots of opportunities to grow in my career, successfully completing national qualifications in care and enhanced, specific training on Dementia and Medication. I enjoy having the opportunity to share my knowledge, passion and experience to help others grow.


I would recommend Bluebird Care to anyone!


Frequently Asked Questions about Bluebird Care Coventry

What Type of Services does Bluebird Care Coventry offer?

Bluebird Care Coventry offers Home Care.

How many Carers does Bluebird Care Coventry employ?

Bluebird Care Coventry employs 60 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Coventry to verify any information. View our terms and conditions. Bluebird Care Coventry has a Platinum Service – more info.