Home Instead (Medway)

113 High Street, Chatham ME4 4DH
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9.9 53 Reviews
  • Home Instead (Medway), Chatham
Home Instead Medway has been at the forefront of specialised home care for the elderly and supporting those being cared for and their families for many years. The team support clients in the Medway towns (Rochester, Gillingham, Rainham, Strood & Chatham) as well the village towns of Gravesham (Shorne, Chalk, Cobham, Higham & Thong).

Their aim is to help people live independently at home, where they feel most comfortable, in familiar surroundings, where they can enjoy a stimulating and enhanced quality of life.

They are the pioneers of relationship-led care for older people. Their vision is to become the most admired care company in Medway through changing the face of ageing.

Home Instead offer a wide range of one-to-one services tailor-made to the needs of the individual - and home visits can be from 1-2 hours a day up to 24-7 and Live-in care that includes weekends and holidays.

Services are flexible to the needs of each client. These can include personal care such as assistance with bathing, dressing, eating and medication; home help covering all aspects of day-to-day housework, shopping, meal preparation and household duties; and companionship services that can involve everything from accompanying clients on visits or appointments to simple conversation and good company.


Their award-winning care at home fits around your life - it’s tailored, it’s flexible and it’s adaptable and delivered by Home Instead’s trained CAREGivers that are perfectly matched to you.

They believe age should be celebrated and that everybody should be able to live happily, comfortably, and independently at home.
Start your Home Instead journey today!

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Care Provided by Home Instead (Medway)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Henry Iwunze (Director)

Funding & Fees Guide for Home Instead (Medway)

  • Prices

  • Varies - Dependent on needs

  • Please contact us for up-to-date and tailored fees

Home Instead (Medway) Reviews (53)

Total of 53, showing 41-53
9.9

Home Instead (Medway) has a Review Score of 9.9 (9.888) out of 10, based on 32 reviews in the last 2 years. Over all time Home Instead (Medway) has 53 reviews.

Overall Experience

  • 47
  • 5
  • 1
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Date Published

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21

Review from Jean S (Client) published on 26 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been a great help practically and emotionally, I don't know how we would have managed without them. The carers are very helpful and friendly. I would recommend the company to friends and family.

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Review from David S (Son of Client) published on 13 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Early days at present, although noted a marked improvement in Mums 'state of mind', more upbeat, positive, happy even and interactive, enjoys the company, welcomes the support and can see a bond forming. Carers I've met are friendly, understanding, helpful and work with mother to engage her more. Pro-active
on medical requirements, sorted needs very quickly, both medication and dressing a bad cut. Backroom support equally as good, quick responses, guidance, recommendations and follow-ups. We've come a long way in a short time, pleased and more relaxed that mum is in safe hands. It was certainly worth engaging professional support to give mum a better quality of life.

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Review from Amanda A (Daughter of Client) published on 10 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been invaluable in helping my Mum to come home from hospital and be able to remain in her home with some independence.
All of the caregivers are compassionate, kind and take the time to chat to Mum to give her companionshnip as well as home help.
I cannot fault any of them and Karina
always goes the extra mile to make sure eveything is covered and Mum's needs met. She even visited Mum in hospital to make sure she could get everything in place ready for her return home and also carries out a care visit herself when the need arises.
It is also peace of mind for myself and my sister knowing that Mum is not spending all day by herself and that her personal needs are being taken care of.
I couldn't recommend Home Instead highly enough.

Reply from Karina Vidler, Care Manager at Home Instead (Medway)

Thank you for such a lovely review. We really appreciate it and it is a privilege to be supporting your mum.


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Review from Nick W (Nephew of Client) published on 10 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the Care Manager to be really helpful and knowledgeable it is good to know that my Aunt is in good hands.
There have been occasions when she has phoned me with concerns and also when I have phoned and always received prompt and helpful replies.

Reply from Karina, Care Manager at Home Instead (Medway)

Thank you for such lovely feedback. We really appreciate it.


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Review from Paul H (Son of Client) published on 9 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Home Instead (Medway) more. From the initial contact in getting Mum out of hospital the service has been exceptional. The team quickly addressed the issues that needed to be overcome, and influenced the care programme the NHS had set to ensure Mum was much more comfortable. All the
carers are friendly, polite and professional. The management team are organised and reliable.

Reply from Karina Vidler, Care Manager at Home Instead (Medway)

Thank you for such a positive review. We really appreciate it!


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Review from Chris M (Wife of Client) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The manager and staff are very good and helpful. They were considerate of myself and my husband's needs. it is such a shame the service is very expensive and if it had been priced lower I would have more hours but I cannot afford this long term.

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Review from D W (Client) published on 15 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely marvellous couldn't have managed without them. The carers are so kind and helpful easy to talk to recommend them highly. If l needed carers again hopefully not they would be the first people l would contact.

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Review from G S (Granddaughter of Client) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are lovely - always polite and friendly. Office staff are also very responsive and helpful to questions.
Nan always enjoys her visits from her carers and it’s very handy to be able to view the carers notes on the app.

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Review from A V (Daughter of Client) published on 17 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has received excellent care from Home Instead (Medway). The caregivers are punctual, friendly and have given my mother much needed support.
I have found the communication to be excellent. It is always easy to contact the manager, and any issues have always been resolved swiftly.

Reply from Henry Iwunze, Director at Home Instead (Medway)

Thank you so much for taking the time to provide us with such a positive review. its much appreciated.


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Review from Paul J (Son of Client) published on 6 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class treatment from start to finish. Everybody played their part with respect to my dad, mum and me too. Caregivers were always cheerful and friendly and engaging with me and my parents, putting us at ease with their professionalism. Highly recommend Home Instead (Medway).

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Review from D Y (Son-in-law of Client) published on 6 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Expert and attentive engagement with the client in establishing needs and in quickly putting in place an appropriate care package, even under time pressure created by timing of need falling just before Christmas. Experienced caregiver put in place on a short timescale. Excellent responsiveness of management
in clarifying contracts, etc. Very good communication throughout.

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Review from Lorraine F (Daughter of Client) published on 4 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Choosing a home care service that would be right for our father could have been difficult but from the moment we first called Home Instead (Medway), we knew we had made the right choice.
The whole Home Instead (Medway) team cannot be praised highly enough. First and foremost the care given to our father
has been exemplary, nothing has ever been too much trouble and our father has not only had help with his day to day personal care and companionship but he has gained friends too. It has been reassuring for our family to know that he is extremely well cared for and is very happy.
The management team have held our hands along the way and guided us through unknown territory in a compassionate, friendly and professional way. They have helped us in every aspect of our fathers care and their service cannot be faulted.
Our family would wholeheartedly recommend Home Instead (Medway) to anyone looking for family care within their home.

Reply from Henry Iwunze, Director at Home Instead (Medway)

Thank you for such lovely feedback. We are very privileged to be supporting your dad.


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Review from Catherine B (Client) published on 4 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was recommended Home Instead by a professional care worker who had already had positive experiences with the company. From the first contact, the director was polite, caring and professional. The staff that I have met so far are all efficient and happy to do anything that is asked of them.

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Current Review Score: 9.9 (9.888)

Overview of Review Score

The Review Score of 9.9 (9.888) out of 10 for Home Instead (Medway) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.888 for Home Instead (Medway) is calculated as follows: ( (167 Excellents x 5) + (19 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 187 Ratings = 4.888

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Medway) is based on 32 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (8)

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Meet the Team (2)

Karina

Karina Vidler

Job Title: Care Manager

Joined: 2021

My name is Karina and I am the Care Manager here at Home Instead Medway.


I got into care by chance. I had volunteered my nail technician services at a local day centre for the elderly one summer, I enjoyed it so much I had a complete career change and became a full-time CAREGiver. With hard work and dedication and most importantly the passion to deliver high-quality care, over the years my career in health and social care blossomed.


I have worked as a CAREGiver, senior CAREGiver and as Deputy Manager in a residential home for many years. I took a break in my career for a couple of months in 2021 after working tirelessly throughout the Covid-19 pandemic.


I then discovered Home Instead Medway and it just felt right! It was delightful to hear the company has such fantastic values. Home Instead Values are aimed at delivering High-quality person-centred care that is relationship-led with focus of continuity of care with the client in the middle. CAREGivers are not rushed and have enough time to offer truly person-centred care and for example, all calls are a minimum of an hour long. All of this really resonated with me and clearly sets Home Instead apart from its competitors.


Home Instead Medway's vision, mission, and values match my own personal expectations when it comes to providing high-quality person-centred care to clients. I am passionate about providing high-quality compassionate care to clients and strongly believe in the training and development of our CAREGivers, two things that set Home Instead apart


Care

Care Professional

Job Title: Care Pro

Joined: 2021

Our amazing Care Professional are specially selected on the basis of their personalities. Compassion, kindness, empathy, reliability, and a genuine interest in helping others are all key attributes of what we look for in a Care Professional.


After successfully completing an initial three days of 'Learning and Development Assessment Programs' with us, to ensure that they have the skills they need, they are matched with each of our clients. This matching process is based on interests, personality, and background to ensure that quality relationships can be built with our clients.


Our Care Professional receive ongoing specialist training, mentoring, and support to ensure that they always deliver the very best care.


They don’t wear uniforms – just a Home Instead ID badge – and a lovely smile!


We are looking for kind and compassionate people to join us in Rochester, Strood, Chatham, Gillingham & Gravesham to look after our lovely clients in the local area.


If you would like one of our team to help you or a loved one or if you would like to find out about joining the team, please get in touch with us


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