Belmont Home Care - Midlands

First Floor, Highlands House, Highlands Road, Solihull B90 4PD
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Top 20 award
9.9 19 Reviews
  • Belmont Home Care - Midlands, Solihull
Innovative bespoke home care services developed with your needs and routine in mind.
Created by a highly skilled and qualified care team, Belmont @ Home offers its years of residential and nursing care experience directly to you in your own home.

They support with a full range of services from thirty minutes, forty five minutes to hourly visits and sit sessions, they can support with personal care, medication administration/assistance, assisted transfer’s and complex needs such as PEG feeding, stoma care and continence care, light domestic and gardening, companionship, cooking and meal preparation, errands and shopping, dementia care, palliative care, senior care, respite care and overnight care.

They ensure that all of their Carers are fully trained to a high standard so they’re able to deliver exceptional, quality care in your own home. Designed to be flexible, caring and trusting, the team of skilled carer’s are chosen based on their life experience and personality. They look for kind, caring, compassionate and empathetic carers that can support you at home. The Care Team will be introduced to you; it’s part of Belmont@Home's commitment and guarantee. Safety and security are paramount.

They're fully regulated and accredited by the CQC, with a recent inspection on 11th February 2023 overall rating ‘Good’.

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Care Provided by Belmont Home Care - Midlands

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Samantha Anderson (Manager)

Funding & Fees Guide for Belmont Home Care - Midlands

  • Prices

  • From £20.40 for thirty minutes, £24.20 for forty five minutes to hourly calls at £30.00 per hour.

  • Fees are based on an assessment of needs and service requirements

Belmont Home Care - Midlands Reviews (19)

9.9

Belmont Home Care - Midlands has a Review Score of 9.9 (9.900) out of 10, based on 9 reviews in the last 2 years. Over all time Belmont Home Care - Midlands has 19 reviews.

Overall Experience

  • 18
  • 1
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Date Published

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Review from Katie D (Daughter of Client) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Belmont have been helping our Mum since October of 2024.
Our mother had a very severe life changing stroke in May of 2024. She was left severely disabled unable to talk, walk, eat and now has a peg in situe to aid nutritional need.
After a 6 week stay in an assessment bed, Mum was finally deemed
ready for discharge. We were always adamant we wanted her home with whatever care was needed in place. My sister and I are ex carers and so therefore we understood what to look for in a care agency and after doing our research and viewing CQC reports we contacted the manager who straight away arranged an assessment, came to see us and agreed that Mum's needs could be met and put together a plan of care for her. It was the best decision we ever made.
The team are simply amazing. They are an absolute lifeline to us and nothing is ever too much trouble. They are incredibly reliable and arrive on time.
If you are looking for care for a loved one we would never hesitate to recommend Belmont!

Reply from Andrea Vinten, Head of Communications at Belmont Home Care - Midlands

Thank you so much for you kind, gracious and supportive words and for such a heartfelt review. This means so much to us all and especially so to our Manager and her incredible care team - we will ensure your review is shared with them all. We are so happy that with our care, your Mum has been able to come home and be where she wants to be and where she is most comfortable. With warmest wishes to your and your family, from the Belmont Home Care Team.


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Review from Jennie H (Daughter of Client) published on 1 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has, so far, received excellent care from the Belmont Home Care team and the experience from setting up the care plan to the carers coming in and listening to our needs and taking them on has also been excellent. It's been nothing short of life-changing for me being able to step aside from
getting Mum up and to bed knowing that she is in competent and caring hands.

Reply from Lisa Cox, Administrator and Customer Relations Support at Belmont Home Care - Midlands

Thank you so much for your kind words and positive feedback. We're over the moon that you have rated us with five stars! We're so pleased that your mother is receiving the excellent care that she truly deserves. We pride ourselves on providing our clients with the best possible standard of quality care. We can't wait to share this with our lovely team. Best Wishes from all at Belmont Home Care.


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Review from M P (Client) published on 16 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the carers that have been to my house very friendly, willing to do any chore I have asked them to do and feel that we have become friends and I feel very happy to continue with this company.

Reply from Lisa Cox, Administrator and Customer Relations Support at Belmont Home Care - Midlands

We truly appreciate your five-star rating. It has brightened our day! We're so pleased you're happy with the care being provided and wish to continue. We can't wait to share this with our team. Best Wishes from all at Belmont Home Care.


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Review from Jenny R (Wife of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to express our heartfelt thanks to the Belmont Homecare Services team for their care, compassion and reliability at a time of great stress and anxiety. The manager, came to our aid at very short notice after my husband was discharged from the hospital and after that, we received wonderful
reassuring support from the rest of the team, especially his carer. The flexible package put in place was adapted to our needs as I gained more confidence in taking over some of the care involved. It’s great to know that we know exactly where to go for our future needs as we age!

Reply from Andrea Vinten, Head of Communications at Belmont Home Care - Midlands

Thank you so much for taking the time to forward your wonderful review and for your kind words, these mean so much to our Manager, her care team and to us a business whereby promoting care for families within their own homes is of paramount importance. We'll ensure your kind words are passed on to our wonderful carers whom we know will be delighted to receive them. With warmest regards, from the Belmont Homecare team.


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Review from Louise B (Daughter of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Belmont Home Care has been amazing from the very start of our interaction with them when they assessed Mum's needs. The carers work brilliantly as a team to provide the very best support for Mum. Mum has made really good connections with all of the carers and she positively looks forward to seeing them.
Thank you so much, Belmont. We would definitely recommend it.

Reply from Andrea Vinten, Head of Communications at Belmont Home Care - Midlands

Thank you so much for your kind words and for your wonderful 5-star review - this means so much, we are incredibly proud and pleased that you are delighted with the care that we provide for your mum. We will of course ensure your feedback reaches our care team - they will be very happy to see such a positive review. With warm regards from Belmont Homecare.


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Review from Yasmin A (Mother of Client) published on 15 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Belmont Homecare has been an absolute gem in regard to my daughter's care. Every single one of their carers are amazing, they're patient and caring towards my daughter. I'm fortunate to have found them when I did as there were issues with our previous care company, they stepped in and fulfilled all
my daughter's care needs flawlessly. We highly recommend them, the staff and level of care are exemplary.

Reply from Lisa Cox, Administrator and Customer Relations Support at Belmont Home Care - Midlands

Wow! We are overjoyed with this wonderful five-star review. Your kind words are very much appreciated by our team and have boosted morale. It is a pleasure to care for your daughter and it's so nice to hear that you would "highly recommend us, that our staff and level of care are exemplary". Thank you again. Kind Regards, from all at Belmont.


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Review from John M (Husband of Client) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are just coming up to completing a year with Belmont and I have to say that they have looked after us very well. All the carers are very friendly and efficient and go the extra mile to be helpful. I would certainly recommend them to anybody who is in need of home care. It has made my life a lot easier.
Thank you.

Reply from Lisa Cox, Administrator and Customer Relations Support at Belmont Home Care - Midlands

We are incredibly grateful that you took the time to leave us a 5-star review. We really appreciate your kind words and helping to share the word about us. it's so lovely to hear that all of our wonderful care team are 'very friendly, efficient and go the extra mile'. We're here for you both, anytime. Best Wishes from all at 'Belmont Home Care'.


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Review from C P (Daughter of Client) published on 21 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my father received from Belmont has been of a very high standard. It was even possible for a carer to accompany Dad to our son’s wedding which was very much appreciated. All of the carers are very friendly and helpful.

Reply from Lisa Cox, Administrator and Customer Relations Support at Belmont Home Care - Midlands

Thank you so much for this wonderful review and for sharing this with us and the community. We're very pleased to hear that your dear Father received a very high standard of care, as he so deserves. Our carer was honored to accompany your Father to his grandson's wedding and had a wonderful time. We're overjoyed that our team are very friendly and helpful and we'll ensure the review gets passed on. Best wishes from all at Belmont at Home.


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Review from Anne M (Daughter of Client) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Belmont carers go above and beyond. They are promptly turning up, they are knowledgeable about medication requirements, they take gentle but firm control, and they give surrounding families good advice. I felt my father was in very competent hands.

Reply from Lisa Cox, Administrator and Customer Relations Support at Belmont Home Care - Midlands

Wow! Thank you so much for taking the time to share your five-star review with us and the community. We'll make sure we share your kind words and compliments with our wonderful team. Take care from all at Belmont Healthcare.


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Review from A I (Regular Volunteer) published on 8 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Belmont Home care are absolutely fantastic always a joy to talk to and readily available to help.
Showing care and compassion with a friendly tone. Never had any issues, couldn't recommend enough to everyone I speak to, forever singing your praises wherever I go.

Reply from Lisa Cox, Administrator and Customer Relations Support at Belmont Home Care - Midlands

Thank you so much for taking the time to leave us a 5-star review, it's much appreciated! We truly value our customer's feedback and we'll share this with the team to let them know to keep up the amazing work.


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Review from S C (Wife of Client) published on 14 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's early days for my hubby and me. (Only received care for a week).
But can honestly say what a lovely friendly team you have at Belmont Home Care.
Looking forward to their daily visits.
Thank you.

Reply from Andrea Vinten, Head of Communications at Belmont Home Care - Midlands

Hello, and thank you so much for taking the time to share your kind and supportive words about our wonderful homecare team, we'll share your feedback with them, and we know they will appreciate them very much.


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Review from Sue B (Daughter of Client) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a client of Belmont Healthcare for nearly 5 months and we are delighted with the daily care and support she receives to enable her to stay safely at home. I have met many of the carers and they are so kind and thoughtful, they take time to chat with her, and make friends with the
dog, while also ensuring that the tasks agreed upon as part of her care plan are completed. The manager and care coordinator are also very experienced and extremely helpful and I would not hesitate to recommend Belmont to anyone looking for excellent care at home.

Reply from Lisa Cox, Administrator and Customer Relations Support at Belmont Home Care - Midlands

This review has made our day! Thank you so much for sharing your valuable feedback with us and the community. I will ensure to pass this on to our lovely team.


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Review from Sandra J (Niece of Client) published on 16 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent first-class home care service for my auntie, they went above and beyond with their high level of care. Would highly recommend it, the only reason why we don't use Belmont anymore is that my auntie has had to go into a nursing home for 24-hour care but Belmont tried their very best with 2 carers
coming in 4 times a day to assist her. They couldn't have done any more. Thank you all for everything and wish the company well.

Reply from Lisa Cox, Administrator and Customer Relations Support at Belmont Home Care - Midlands

Thank you for taking the time to send us a five-star review. Your positive review will be passed on to our wonderful care team. Much appreciated.


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Review from J H (Sister of Client) published on 16 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The companionship care my brother has received from Belmont at home has been excellent. He has a small core group of regular carers who he knows and more importantly know him and his needs well. A new carer has recently been introduced to my brother but she was introduced to him whilst shadowing a regular
carer so he got to know her before she took on caring responsibilities showing the thought and planning that goes into arranging care packages. I am able to focus at work knowing my brother is being well cared for and just as importantly is happy to be left in the care of Belmont at Home Care carers.

Reply from Lisa Cox, Administrator and Customer Relations Support at Belmont Home Care - Midlands

We are so grateful for your kind words. We will ensure to pass this on to the team. Thank you so much for sharing your review with us and the community. Much appreciated.


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Review from Gerald H (Husband of Client) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had good service and a very respectful experience with each carer and my wife feels the same and loves the carers that attend us, we would always recommend Belmont to anybody. The carers that attend are very helpful and willing.

Reply from Andrea Vinten, Head of Communications at Belmont Home Care - Midlands

Thank you so much for taking the time to send us a review - we appreciate this so much and will ensure that we pass on your comments to our wonderful care team!


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Review from Steven S (Son of Client) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad, who is in his 90s, moved to live near me in the West Midlands, and I sought advice from a care consultant before selecting Belmont Healthcare. I met the local manager on my Dad's arrival and getting started with a couple of visits each weekday could not have been easier. I have found the team
responsive and the caregivers competent, flexible and professional. After six months, I have no regrets about our decision to go with Belmont. I hope to be working with them for many years.

Reply from Andrea Vinten, Head of Communications at Belmont Home Care - Midlands

Thank you so much for taking the time to send us a 5-star review - your feedback is appreciated so much. We will ensure that we pass on your comments to our wonderful care team!


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Review from Daphne W (Wife of Client) published on 11 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Having looked for carers for my husband for a long time without success, I found Belmont home care. Their efficiency right from the first contact was very professional. A visit to see what we were looking for was quickly organised and everything was explained. From how the care would work, the paperwork,
cost and how payment would be made. They took a profile of my husband so that they had background knowledge of who this person was. Not just a name on paper. We are now receiving care on the days arranged, at the time arranged and by the person we have been informed was coming. I only wish I had found them sooner.

Reply from Jennie Coy, Home Care Development Manager at Belmont Home Care - Midlands

Thank you so much for your review and kind words regarding our service. I will pass on your feedback to the team.


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Review from Diane (Daughter of Client) published on 18 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very understanding of my mother’s needs. Quick to respond and set up daily care. Lovely people to deal with. Caring, fun and very professional. Highly recommended for anyone requiring good care for a parent or relative.

Reply from Jennie Coy, Home Care Development Manager at Belmont Home Care - Midlands

Thank you, for your kind words, it means the world to us receive such positive feedback. Your comments will be shared with the team that supports your Mother who is an inspiration to us all!
Thank you
Jennie


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Review from Richard H (Son of Client) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I thoroughly recommend Belmont Healthcare, they take wonderful care of my mother. Nothing is too much trouble for the friendly, highly qualified staff. I have peace of mind knowing that mom is in safe caring hands. This is especially reassuring to me as I live in the USA. The manager is highly qualified
and experienced in healthcare management, and leaves no stone unturned when it comes to the well-being and dignity of her clients and the efficiency and professionalism of her staff. I am extremely happy with Belmont Healthcare.

Reply from Adam Hutchison, Director at Belmont Home Care - Midlands

Thank you so much for the review, it's great for the teams to hear such positive feedback.


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Current Review Score: 9.9 (9.900)

Overview of Review Score

The Review Score of 9.9 (9.900) out of 10 for Belmont Home Care - Midlands is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Belmont Home Care - Midlands is calculated as follows: ( (53 Excellents x 5) ) ÷ 53 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Belmont Home Care - Midlands is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

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Meet the Team (2)

Samantha

Samantha Anderson

Job Title: Belmont Homecare Manager - Midlands

Joined: 2022

There isn’t anything about home care Sam doesn’t know, and with her 20 years of experience working for the NHS and Social Care sector, she is well placed to develop a hands-on approach to home care.


Sam says: “I’ve been in the care industry for nearly 20 years, the role has adapted with me and my family, I’ve been branch manager of a large company managing the operations of thousands of hours of care and the 50 carers to provide it, but my real passion is as a carer providing personal care that provides a positive impact on an individual’s life.”


Sam’s wish is to leave the corporate world behind and go back to basics with hands-on care as she develops a boutique team of dedicated Belmont at Home carers.


Sam continues to say: “I’m looking forward to building something and being relatable to my team. I’m already hiring additions to the team and with new customers, it looks like we’re off to a good start for the future.”


Nikita

Nikita McCrystal

Job Title: Care Coordinator

Joined: 2024

We’ve always had a very close family, after losing my grandad unexpectedly in 2012 My nan became very dependent on my mum. In 2017 she was diagnosed with Dementia; her behaviour became very unstable, and we all worked together to look after her. Soon after she was diagnosed with bowel cancer. She became extremely poorly, with my and I caring for her with the help of some carers. The carers were wonderful and always very helpful. My nan deteriorated massively over the last 2 years of her life; the carers made it possible for us to keep nan home with us. We couldn’t have done it without them. Sadly in 2023, we lost my nan.


After years of caring for her, I had a void I felt needed filling so I decided to change jobs and go from doing security at the airport to joining an amazing team at Belmont. As soon as I started, I loved my new job, making friends with the older generation is always a developing experience. They’re full of wisdom and guidance, with so many stories to share. It almost felt rude that I was being paid to meet some of the most wonderful characters alive. After a short period working in this role, I was presented with an opportunity to become a care coordinator, which allows me to help provide enhanced support, streamline communication, personalise care planning, become an advocate for them, and ensure continuity of care for everyone we care for.


I feel very honoured to be part of a prospering company that puts the care and needs of its clients at the front of every decision and is always looking for ways to do more and help more people. I hope to grow and learn as much as I possibly can with Belmont whilst making sure all of the people, we care for are happy and know they’ve got a friend as well as a carer when our team attends each call.


Frequently Asked Questions about Belmont Home Care - Midlands

What Type of Services does Belmont Home Care - Midlands offer?

Belmont Home Care - Midlands offers Home Care.

How many Carers does Belmont Home Care - Midlands employ?

Belmont Home Care - Midlands employs 11 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Belmont Home Care - Midlands to verify any information. View our terms and conditions. Belmont Home Care - Midlands has an Enhanced Service – more info.