What Type of Services does Alina Homecare Colchester offer?

Alina Homecare Colchester offers Home Care.

How many Carers does Alina Homecare Colchester employ?

Alina Homecare Colchester employs 10 carers.

Alina Homecare Colchester, Unit 40, Broomfield House, Lanswood Park Business Centre, Broomfield Road, Elmstead Market, Colchester, Essex CO7 7FD

Review from Sallyann W (Daughter of Client) published on 17 February 2025
Submitted via Website • Report

Overall Experience

It would not have been possible for my dad to have spent his final 8 months in the comfort of his own home without the exceptional care from all the carers from Alina Homecare who looked after him with unwavering dignity, kindness and patience. They also supported my mum with gentle compassion during

a very difficult time. The manager and staff in the office were always there for us and were happy to answer any questions we had. If things got tough they would reassure and support us.

Reply from Michelle Gray, Branch Manager at Alina Homecare Colchester

Thank you for your kind words, it really was such a pleasure to care for your dad and support you all through some difficult times, we have some happy memories of spending time with Mum and Dad.

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Review from Clara D (Daughter of Client) published on 17 February 2025
Submitted via Website • Report

Overall Experience

My 87-year-old mother fell and broke her shoulder just over a month ago. She lives alone and is very used to her independence, but suddenly she was unable to cope physically and mentally went downhill. I knew that since I work and also look after grandchildren I could not devote as much time and energy

to her care as she needed, so researched local care providers.
I chose Alina because of the excellent reviews and am so glad I made the right choice - right from the initial assessment to the individual carers and the reassurance of being able to access the app and know that there would always be someone at the end of the phone if needed. Mum is now almost able to look after herself, but she has insisted on keeping on with the visits because she likes chatting with the carers so much and appreciates the reassurance they provide! I have been struck by their professionalism, sympathetic and understanding attitude and their kindness. Thank you: what a wonderful team!

Reply from Michelle Gray, Branch Manager at Alina Homecare Colchester

Thank you so much for this lovely review, I am pleased we have been able to aid her recovery and are happy we can continue to support her.

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Review from H G (Daughter of Client) published on 15 May 2024
Submitted via Website • Report

Overall Experience

Alina Homecare offer an excellent service. The carers are all very caring and professional. Always on time too. If visit times are inconvenient they can always be changed.
The team are always there for me as well as Dad. They look after us both. Always there as a shoulder to cry on, or a sounding

board, or very good advice.
Don’t know where we would be without them.
Highly recommend. Worth every penny.

Reply from Michelle Gray, Branch Manager at Alina Homecare Colchester

Thank you so much for your kind words we are delighted to be able to support your dad and work alongside such a caring family.

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Review from N P (Son of Client) published on 13 May 2024
Submitted via Website • Report

Overall Experience

When my 92-year-old mother came out of hospital after an operation on her hand she was determined to maintain her independence. Unfortunately, as a result of surgery, she had lost the ability to care for or look after herself and was unable to perform the very simplest of tasks without assistance. From

the very first phone call, we found all the staff at Alina Homecare to be very professional, respectful and very thorough. Mum has built a rapport with each of the carers and now really looks forward to their visits. Over a very short period of time, the carers have helped to restore her confidence and very gradually she is starting to regain some of her independence back. As a family, we would not hesitate in recommending Alina's services to anyone considering bringing carers into their homes.

Reply from Michelle Gray, Branch Manager at Alina Homecare Colchester

Thank you so much for your feedback, we are very happy that your mum is finding her confidence again and to be part of her recovery.

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Review from Ralph K (Brother of Client) published on 18 April 2024
Submitted via Website • Report

Overall Experience

We found the service by Alina to be efficient, professional and compassionate from the beginning. A comprehensive daycare plan was put together in under a week following the initial meeting with my sister. She was treated with the utmost respect, care and consideration from the outset. Everything that

was promised was delivered on time and as per the agreed plan. A radical change in timings for the first daily visit was needed after 2 or 3 days and again, this was dealt with quickly and efficiently by personnel changes. Every one of the carers treated my sister with the kindness and understanding you would expect from your own family and were professionally organised and thorough in delivering the service. When eventually my sister needed urgent hospital treatment, two of the carers stayed with her far beyond the call of duty until we could arrange transport. This typified the ethos of the whole organisation.

Reply from Michelle Gray, Branch Manager at Alina Homecare Colchester

Thank you for your kind words, it was a pleasure to care for your sister and alongside such a caring family.

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Review from Wendy T (Daughter-in-law of Client) published on 19 February 2024
Submitted via Website • Report

Overall Experience

Both the management team and the care staff have been exemplary in caring for my father-in-law. They have been responsive to his changing needs, shown empathy and have provided excellent support.
In all the communication I have had with the management team, they have been professional, provided sound

advice and have gone out of their way to ensure my father-in-law's care package was amended as needs changed.

Reply from Michelle Gray, Branch Manager at Alina Homecare Colchester

Thank you for your kind words, it was a real pleasure to be able to support your father-in-law and to work with such a caring family.

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Review from Charlotte C (Daughter of Client) published on 23 November 2023
Submitted via Website • Report

Overall Experience

The manager and her team responded to Dad's care needs, helping to coordinate the complexity of the changing day-to-day demands. They treated Dad with care and compassion and also helped to support all of the family, particularly my mother through the end-of-life process. They were able to step up care

when necessary and Dad only had positive words to say about them.

Reply from Michelle Gray, Branch Manager at Alina Homecare Colchester

Thank you for your kind words, it was a real privilege to care for your dad and to be made so welcome by all of the family.

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Review from Kerry H (Wife of Client) published on 5 October 2023
Submitted via Website • Report

Overall Experience

Alina Homecare is helping me to care for my husband who is living with dementia. Right from the start, they have exceeded my expectations. Every single member of staff who has visited us has impressed me with their compassionate approach, their efficiency and energy and their ability to find a solution

in the moment.
I would not hesitate to recommend this company. They are a lifesaver.
They genuinely care for my husband and do whatever they can to make him feel at ease, respected, safe and happy. I feel relief when Alina arrives as I know we are in safe hands, and I feel relief knowing that they will support us on the rest of the dementia journey.

Reply from Michelle Gray, Branch Manager at Alina Homecare Colchester

Thank you for your kind words, It is a real pleasure to support you with the care for your husband and we will be with you all the way.

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Review from Steve J (Son of Client) published on 6 September 2023
Submitted via Website • Report

Overall Experience

Alina has provided excellent care over the past year for my father, whom they treated with great consideration and respect. Nothing was too much effort for the carers, and they still found time to comfort and console Dad when he needed it. Alina also provided information and guidance on how the care

package should be adjusted to suit Dad's changing needs. They provided an outstanding package, and I would not have any hesitation in recommending them to anyone. With grateful thanks.

Reply from Michelle Gray, Branch Manager at Alina Homecare Colchester

Thank you for your kind words; I will pass them on to the team. It was a great pleasure to be able to support your father to remain at home for as long as possible, and we wish him all the best.

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Review from H P (Daughter of Client) published on 6 September 2023
Submitted via Website • Report

Overall Experience

This was my first experience with a care company, and I must say, they have been amazing. Every single staff member who cared for my mum has been exceptional; they are very warm and friendly - nothing was too much trouble. I would definitely recommend them as a company.

Reply from Michelle Gray, Branch Manager at Alina Homecare Colchester

Thank you for your kind words; I will pass on to the team. We were very happy to support your Mum and wish her all the best.

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Review from Kevin W (Grandson of Client) published on 15 June 2023
Submitted via Website • Report

Overall Experience

All I can say is this company is absolutely fantastic! They provide exemplary service 100% of the time. They have been looking after my nanna over the past year and all of the staff have been caring, compassionate and trustworthy from day one. We would highly recommend their service.

Reply from Michelle Gray, Branch Manager at Alina Homecare Colchester

Thank you so much for your review. We love supporting your nanna she is a great character and we are glad to help retain her independence.

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Review from Bryony B (Daughter of Client) published on 15 June 2023
Submitted via Website • Report

Overall Experience

We were very pleased to find Alina Homecare when our dad had had several falls and we had covid and could not care for him. They came to the rescue and have cared for him ever since. We like the fact that generally, Dad has the same three or four carers so he doesn’t have to keep getting used to new

ones. They treat him with great respect and if we have to change a carers time for whatever reason, I would have no hesitation to phone Alina who are always very obliging to satisfy our needs. Very grateful for the service offered. Many thanks.

Reply from Michelle Gray, Branch Manager at Alina Homecare Colchester

Thank you for your kind words, we have great pleasure in caring for your father.

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Review from Pamela S (Client) published on 24 January 2023
Submitted via Website • Report

Overall Experience

Alina care started with me following my discharge from hospital after several weeks in Critical Care. I found the carers were very professional, kind, caring and encouraging. Nothing was too much trouble. It was good to have the same two carers (other than due to holiday or sickness). It was great to

nominate the time that you wanted and they always arrived exactly on time. Having now stopped having care due to the progress I have made, it is like missing friends calling.

Reply from Michelle Gray, Branch Manager at Alina Homecare Colchester

Thank you for your kind words, it has been a pleasure for us to care for you and be part of your recovery, we wish you all the best.

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Review from C D (Daughter of Client) published on 9 September 2022
Submitted via Website • Report

Overall Experience

I chose Alina Homecare for my mother when I was in a bit of a panic and wasn't 100% sure if it was the right choice. However, the company exceeded any expectations that I had. They are not only professional, and with a wealth of knowledge that was backed up by great teamwork, but I know that they actually

loved my mum and she loved them too. They cared for her right up until the end of her life and were always available to us for advice, or even just a friendly hug. I recommend them 100%.

Reply from Jane Hunnable, Customer Marketing Manager at Alina Homecare Colchester

Thank you so much for your review, your kind words will be appreciated by all the carers who had the privilege of caring for your mother.

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Review from C J (Daughter of Client) published on 22 July 2022
Submitted via Website • Report

Overall Experience

My parents had a fall in August 2021 and were suddenly in need of care at home. The manager and her colleague visited to meet my parents and gather information about them and their health, and to explain in detail about the services they were able to offer. It was a period of considerable adjustment

for my parents who had been living independently. From October, my father's health was deteriorating rapidly and carers were visiting four times a day. My father wanted to stay at home and, with the help and support of the carers, this was possible. The carers' detailed reports were very helpful; in addition, the manager would follow up on any issues of concern. The level of care changed according to my father's needs and, as he approached end of life, the manager and her team were excellent; they were considerate and understanding, and provided emotional support for the whole family. We are grateful that my mother continues to have a morning visit from the carers.

Reply from Michelle Gray, Branch Manager at Alina Homecare Colchester

Thank you for your kind words it was a privilege to be part of your Father's end-of-life care, we are also very happy we can continue to support your lovely Mum.

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Review from James G (Son of Client) published on 3 May 2022
Submitted via Website • Report

Overall Experience

Mum lives in the Brightlingsea area and was in respite care when we approached Alina Homecare Colchester about the possibility of them providing care at mums home address. Alina Homecare Colchester were very thorough in their preparation work by going to the care home to discuss with mum and myself

and my brother what mum's likes, dislikes and needs are. I really liked their considerate approach towards mum. They had in mind several carers to call on mum who they felt mum would respond to. After mum was at home for a little while they reviewed how the care package was working and if any adjustments were needed. We have found Alina Homecare Colchester provide really good feedback to myself and my brother who lives abroad, so he feels more connected and involved in mum's care as well. Alina Homecare Colchester has provided mum with support and a level of independence to continue living at home for as long as possible.

Reply from Michelle Gray, Branch Manager at Alina Homecare Colchester

Thank you so much for your kind words, it is a great pleasure to care for your Mum and see her settled and happy in her own home.

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Review from Stephen W (Son of Client) published on 3 May 2022
Submitted via Website • Report

Overall Experience

I have been very impressed with the standard of service provided by Alina Homecare, and with the care and attention to detail with which it has been delivered. Carers have written detailed reports during and after each visit, which are available to nominated relatives on an app. These reports have provided

reassurance as well as flagging up any issues that need to be addressed. Any of these that were judged to be urgent have been efficiently and expeditiously handled by the Branch Manager. Communications between myself and the Branch Manager have been exemplary. The carers themselves are friendly and quick to respond to anything out of the ordinary: for example, my mother realized in one occasion that she had run out of some essential supplies, so the carer on duty responded by doing some emergency shopping. Above all, my mother has established a very good relationship with all the carers on her rota. I have no hesitation in recommending Alina Homecare.

Reply from Michelle Gray, Branch Manager at Alina Homecare Colchester

Thank you for your kind words, it is a pleasure to care and see your Mother regain her independence, the whole team is delighted to be part of her support network.

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Review from M S (Granddaughter of Client) published on 27 April 2022
Submitted via Website • Report

Overall Experience

From day one the manager and the team made moving into the world of homecare simple. She explained the process and made sure we all knew how it worked and what to expect. The team were caring and kind, whilst providing the care and help required. No job was too big and everything was completed with

respect and dignity. This was a whole new world for us as a family and the team made it a simple one to navigate. We can’t thank them enough.

Reply from Michelle Gray, Branch Manager at Alina Homecare Colchester

Thank you for your kind words, it was a pleasure to care for your Grandfather.

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Review from Caroline R (Daughter of Client) published on 21 February 2022
Submitted via Website • Report

Overall Experience

Mum used this agency for 4 months. We have been happy with the care she was given. On occasions, it went above and beyond, especially from the manager. Sometimes she did have to wait as the window for a visit is quite wide but they always attended and stayed longer if required.

Reply from Michelle Gray, Branch Manager at Alina Homecare Colchester

Thank you for taking the time to review our service and for your kind words, it has been a delight to care for your Mum and we wish her all the best.

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Review from Bryan S (Husband of Client) published on 1 July 2021
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Overall Experience

The fact that my wife eagerly looks forward to her morning visits from Alina Homecare carers speaks volumes. I have sincere gratitude to the Manager and her team for the outstanding care provided. They are always extremely caring, dedicated, compassionate, and proactive. Nothing has ever been too much

trouble. I have been particularly impressed with the manner of the personal and physical care provided to my wife. It has certainly made life much easier for me during these difficult times and to see my wife smiling at the end of the visit makes the right start to the day. Perhaps wrong to pick out an individual but her most regular carer seemed to bond instantly. An impressive organisation that I rate very highly and they have my sincere thanks for an excellent service.

Reply from Harriett Renolds, Branch Manager at Alina Homecare Colchester

Thank you for this wonderful review. We are so happy to hear this lovely feedback and how we have made life easier for both your wife and yourself. Each morning we see your wife is a pleasure. The regular carer who visits your wife always leaves with a smile and it seems we have the perfect match with character. Have a lovely day and thank you again.

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