Utmostcare Ltd

Verna House, 9 Bicester Road, Aylesbury HP19 9AG
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9.5 21 Reviews
Utmostcare Ltd helps meet people's care needs in the comfort of their own homes.

Skilled, compassionate staff can provide companionship, housekeeping, personal care, respite care and 24-hour care, if required.

Staff treat home care clients with dignity and respect at all times while meeting their care needs and wishes.
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Care Provided by Utmostcare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Other Care Provided
  • Adult Home Care (18+)
  • Home Care for Children

Good to Know

  • Owner
  • Utmostcare Ltd
  • Person in charge
  • Christiana Alabi (Manager)

Funding & Fees Guide for Utmostcare Ltd

  • Prices

  • £28.75 per 60 mins
    £23 per 45 mins
    £17.25 per 30 mins

Utmostcare Ltd Reviews (21)

Total of 21, showing 1-20
9.5

Utmostcare Ltd has a Review Score of 9.5 (9.533) out of 10, based on 11 reviews in the last 2 years. Over all time Utmostcare Ltd has 21 reviews.

Overall Experience

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Date Published

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Review from Karen S (Daughter-in-law of Client) published on 18 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am forever grateful to Utmostcare, they were there when nobody else would help us. They have been compassionate, caring, so helpful and put our minds at ease, the staff are caring and knowledgeable and communication has been perfect.
I would highly recommend them.

Reply from Christiana Alabi, Manager at Utmostcare Ltd

Thank you for trusting us to provide Utmostcare service to your mother-in-law. We also appriciate your team work with us in setting up the live-in care package of care under the short notice.


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Review from P E (Wife of Client) published on 8 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I are very pleased with the standard of care that he receives from Utmostcare. The carers are helpful, friendly, polite and very caring. They all greet my husband warmly and joke with him, which is important when they are the only people that he sees most of the time. The management have
been very accommodating when my husband has hospital appointments and I request that the carers help him into his wheelchair or come at a different time to normal. Overall we would highly recommend them.

Reply from Christiana Alabi, Manager at Utmostcare Ltd

We are grateful for your constructive feedback. We are always doing our best to provide excellent care to our service users. Thanks for choosing Utmostcare to care for your husband. Kind regards.


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Review from Ann G (Daughter of Client) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have previously left a review but wanted to update it. Utmost care looked after my mother with a mix of lived-in care and visiting care from June 2022. Mum sadly died in February 2023, her wonderful carer was with her right to the end and was so compassionate and caring. Also, the manager was so caring
and supportive. I cannot fault them, Mum was so fond of all her carers. They really improved her quality of life. They even took the time to attend her funeral and were so supportive of the family. Definitely recommended.

Reply from Christiana Alabi, Manager at Utmostcare Ltd

We are really grateful for coming back to give us a second review. How time flies, it is already a year since the client passed away, may her soul continue to RIP. We cared for your mother from June 2021 as a new care provider and thanks to you all for trusting us to provide Utmost care service.


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Review from T C (Daughter of Client) published on 24 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Any concerns acted on active promptly. Good communication. Caring, understanding her needs, calm manner.

Reply from Christiana Alabi, Manager at Utmostcare Ltd

We are really pleased with your utmost feedback. We always aim to provide Utmostcare to our service users.


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Review from Irene R (Client) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience has been good. Very friendly and easy to get along with. Nothing I ask for is not too much trouble. Everything is done with care.

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Review from A E (Client) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been using Utmost Care for over a year and have been satisfied with the care given. Always caring, listening to what is needed.

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Review from J J (Client) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

At present, the service provided by Utmost Care - is of a good standard. They aspire to meet the need of the client. They are punctual, considerate and caring toward their client and their needs. The level of care is at a very good standard to which the client is happy with the service provided.

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Review from Patricia L (Wife of Client) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. We have never had a visit cancelled or carer not turn up. All carers are friendly and polite. I know we could not manage without them as I have health and mobility problems.

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Review from L P (Relative of Client) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Utmostcare has been delivering a great service to me and my family. the deliver a person-centred approach and keep in touch with the service user and family. Thanks for their services and wonderful carers.

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Review from Karen O (Daughter of Client) published on 15 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Utmost Care looked after my mother as a care package when leaving hospital after a hip fracture. The carers were always cheerful and friendly arriving with a big smile. Mum always felt at ease and they always asked if there was anything they could do for her.
Thank you, Utmost Care.

Reply from Christiana Alabi, Manager at Utmostcare Ltd

Thank you very much for taking the time to write us a review. It’s lovely to know you are happy with the service. We will continue to provide Utmostcare service to our clients.


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Review from J C (Wife of Client) published on 3 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very kind and understanding.

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Review from Cathryn P (Daughter of Client) published on 25 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since July 2022 when a care package was put in place on discharge from hospital, my mum has been cared for by the staff at Utmostcare. Whilst she was reluctant at first, Mum soon realised what a difference the carers could make to her life and she has embraced their support and care ever since. All
the carers we have had have shown amazing compassion and kindness and for that, I am very grateful. I would recommend Utmostcare to anyone looking for support for their loved ones.
All contact with the manager has been very efficient, professional and supportive.

Reply from Christiana Alabi, Manager at Utmostcare Ltd

Dear Cathryn, thank you for the positive feedback and we will continue to give your mum the Utmostcare.


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Review from Anne G (Daughter of Client) published on 8 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first night this company were allocated to care for my mum, (since March 2022) that's exactly what they did - care for her. My mum accepted the team of carers coming 3 times a day readily and even had a favourite. All the carers were polite and respectful to my mum and she always enjoyed
some fun banter with them all.
I can't thank this company enough for the care they gave my mum and when there was an issue the manager responded very quickly, even once attending to Mum herself to make sure she had been looked after.

Reply from Christiana Alabi, Manager at Utmostcare Ltd

Thank you so much for your very kind words. It's our pleasure to be able to provide the care and support that means so much to you.


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Review from D R (Daughter-in-law of Client) published on 18 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right from the beginning, the staff at Utmostcare have been brilliant and nothing is too much trouble. I have phoned up a few times and requested certain things that my mother-in-law needed and straight away they answered my calls and put into place what my mother-in-law needed. My mother-in-law had
a massive stroke at Easter so she has needed a lot of patience and support I can't thank the staff enough for how they have helped and supported her to get some normality back into her life. Thank you.

Reply from Christiana Alabi, Manager at Utmostcare Ltd

Thank you so much for this comprehensive feedback. At Utmostcare, we care with passion and we are there to give person-centred services to our service users.


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Review from N I (Daughter of Client) published on 22 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care from Utmostcare was really good. We appreciated everything they did for my mum after being discharged from the hospital, especially as she suffers from dementia and can be difficult. Overall, I would highly recommend it and have had a really good experience with them.

Reply from Christiana Alabi, Manager at Utmostcare Ltd

Thanks for taking time out of your busy schedule to give us this positive feedback about the standard of our care toward your mother. It's our passion to provide Utmostcare to every one of our clients.


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Review from D H (Wife of Client) published on 2 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had carers from Utmost care for two weeks. I am so happy with the care they are giving my husband, who has advanced Parkinsons. In my experience, the team that have been looking after him are considerate, kind and professional. After a long stay in hospital, they have enabled my husband to come
home and have met each challenge with understanding. They have listened to my concerns and addressed each problem calmly.

Reply from Christiana Alabi, Manager at Utmostcare Ltd

Thank you so much for the constructive positive feedback, our aim is to provide Utmostcare to all our service users and their family.


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Review from Jacqui B (Daughter of Client) published on 24 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Utmostcare only came to my mum for a few short weeks before she sadly passed away. During their time with us, I found them to be compassionate, kind and so very caring not only to my Mum, but to all of us, as a family. My mum looked forward to their visits and they always managed to put a smile on her
face, no matter how much pain she was in. On very difficult days, they would sing to her and this helped her no end. There are no words to describe the amazing people they are. So thank you to all her carers for making my mum's last few weeks happy and comfortable.

Reply from Christiana Alabi, Manager at Utmostcare Ltd

Dear Jacqui, thank you so much for the constructive positive feedback, our aim is to provide Utmostcare to all our service users and their family.


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Review from Wendy P (Daughter of Client) published on 12 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to give a big thank you for the care and respect they have given to my Mother. The way they have treated her is absolutely fabulous. They are so polite and patient with her, always show so much care the way they talk with her and the way the care is carried out, you couldn’t ask for anything
more than what they are doing for her. My mother had a fall and the carer arrived and found her on the floor she gave her so much attention and even called back later to check on her which I found to be absolutely outstanding. Then I had a phone call to advise me about my mother and what had happened - that, to me, shows dedication and care. My mother absolutely loves the carers and even though she may not recognise them all the time, I just know she feels comfortable and confident with them and the care they give her. She has never allowed anybody to help her dress or shower, yet Utmostcare have made her overcome this fear as she was a very independent and proud lady. Thank you.

Reply from Christiana Alabi, Manager at Utmostcare Ltd

Thank you so much Wendy for this comprehensive feedback, yes at Utmostcare, we care with passion and we are there to give person-centred services to our service users.


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Review from Jo P (Wife of Client) published on 30 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This team of carers are simply the most amazing, caring people I have ever met. They have been caring for my husband since he was discharged from hospital and they cannot do enough for him. As he is now bedbound, they do ensure he is clean and comfortable. They also look out for me. I would recommend
them 100%.

Reply from Christiana Alabi, Manager at Utmostcare Ltd

Dear Jo, thank you so much for your kind words. It was our pleasure for us to provide care support for your husband. Best wishes.


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Review from Maher R (Son of Client) published on 28 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent personal care and service by Utmost Care. Carers are competent. Friendly, compassionate and frequently request feedback for the purpose of improvement. We are delighted with the service and strongly recommend them.

Reply from Christiana Alabi, Manager at Utmostcare Ltd

Dear Maher, We really appreciate your constructive review of our service. We are so glad you chose Utmostcare to continue to provide care for your mother under a private arrangement. It has been a pleasure to support your mother to continue to live independently at home.


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Current Review Score: 9.5 (9.533)

Overview of Review Score

The Review Score of 9.5 (9.533) out of 10 for Utmostcare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.533 for Utmostcare Ltd is calculated as follows: ( (36 Excellents x 5) + (20 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 60 Ratings = 4.533

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Utmostcare Ltd is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Nov 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Utmostcare Ltd

News (0)

News

Previous Events

There are no previous events for Utmostcare Ltd

Meet the Team (5)

Nazya

Nazya Malik

Job Title: Care Coordinator

Joined: 2013

I started my career as a young carer when I had to do PD dialysis for a family member, I did this for over 4 years. This made me very passionate about helping others fulfil their lives by providing assistance and managing various health-related conditions.

I have been in complex care for the last 11 years having done vast training including tracheostomy care in the community and hospital settings. Also have vast experience in using ventilation equipment like Bipap/ Cpap Cough assist and suction machines.

Regularly using feeding pumps. Managing Diabetes and monitoring vital signs. Also coordinating with Doctors and nurses to maintain optimal care for client needs and health.

I am compassionate and reliable with good relationship-building abilities. I am bilingual in English/Urdu/Punjabi and have excellent interpersonal communication skills and organizational skills to help run a positive and high-quality driven environment and anticipate the needs of our clients.

My hobbies include spending time with family and friends often going on walks or outings. I enjoy time in the garden growing vegetables and flowers. I often help within the local community day centre/ mosque ladies' group where vulnerable people attend and have a language barrier with translating and filling in forms for them.

... Read more
Sad

Sad Mahi

Job Title: Senior Carer

It’s an honour for me to be a Carer. I have learnt how to be patient and listen and be supportive, also professional and responsible to do my duty and take care of my clients.
Being friendly and just listening to the clients, I made a strong bond with them. It’s the most important thing and makes the job way more easier.

As a Carer,I have to do personal care, medication, hoisting, bowel movement and support work.

Doing these different types of care work gave me a lot of experience. For some client I have to do their medication. I have to keep an eye on the medication running out or not and have to contact the GP sometimes. For Other clients I have to take them to the Pharmacy or shopping. By doing that I have learnt how to deal with different mindsets of people.

Although taking care of people is one of my hobbies, but I also enjoy doing gardening, cooking, playing football, swimming , reading books and more.

I believe my eagerness to help people who are in need ties me to the job I’m doing and with that it’s contributing to the society to give the Vulnerable people what they need.

... Read more
Reginald

Reginald Mangwiro

Job Title: Carer.

Joined: 2021

I thoroughly enjoy supporting people and working within this field. Care is a career and had turned into a passion for me as I have grew into loving what I do daily.

I have worked in care for three years including service users whom have mental health and learning difficulties. The beauty of the job is that it gives you a better understanding to life and knowing that you have a positive impact in another person's life brings joy and happiness

I have lots of hobbies including playing and watching sports. I also enjoy socialising with friends and reading.

... Read more
Gamuchirai

Gamuchirai Makowa

Job Title: Team Leader (Senior Carer)

Joined: 2022

NVQ3 certified compassionate Senior Carer with 2 years’ experience in assisting clients with mental impairments or physical limitations to manage everyday tasks. Skilled in assisting the vulnerable and providing patient-centred vital sign monitoring, and companionship to clients who have cognitive impairments with everyday tasks and self-care. I enjoy working with my team supporting them with supervision and training, mar charts and log audits, and care plans.

Key Skills and Job Summary

- Personal care
- Patient risk management
- Medical administration
- Slides and hoist operation
- Safeguarding knowledge
- Risk assessment
- Effective communication
- Moving and handling
- Critical thinking
- Time management
- Empathy
- Teamwork

Hobbies

Cooking, Laundry and General Housekeeping

During my spare time, I enjoy making meals, laundry and general housekeeping for those in need at family level, friends and neighbours' family functions and on community functions.

Gardening

Recently I have started a small backyard garden to boost the nutrition and healthy eating for my family and friends.

Visiting

I am a natural visitor for those in need including nursing homes.

Music

I enjoy singing and listening to worship songs for therapy and entertainment.

... Read more
Gay Perpetua

Gay Perpetua Mawarire

Job Title: Carer

I'm a hardworking,committed individual with a great sense of responsibility and professionalism. I'm a honest, trustworthy person with a genuine interest and enthusiasm for helping and looking after the vulnerable individuals who may demonstrate challenging behaviours and willing to learn more in order to improve on the service delivery.

I have the ability to work individually and as part of a team and making sure that resources are utilised effectively and according to practice guidelines. I possess an impressive track record in helping to promote the physical and personal independence of clients. I'm highly motivated, patient, reliable, compassionate, caring, and empathetic. I always thrive to work according to a clients instructions following care and medication plans.

Main Duties and Responsibilities
1.   Providing personal care
2.   Medication administration
3.   Peg Feeding
4.   Tracheostomy care
5.   Stoma Care
6.   Building trusting relationships with the clients and inspiring them with a positive attitude
7.   Reading and reviewing care plans
8.   Providing physical and emotional supoport to clients daily,ensuring well -being and compliance with care plans.
9.   Collaborating with healthcare professionals, maintaining compliance with care standards.
10.   Making use of the MAR chart
11.   Treating clients with compassion, empathy and respect
12.   Catheter management
13.   Moving and Handing
14.   Shopping
15.   Assisting with induction of new staff

Hobbies
Volunteering in the Community
Taking walks
Reading

... Read more

Frequently Asked Questions about Utmostcare Ltd

What Type of Services does Utmostcare Ltd offer?

Utmostcare Ltd offers Home Care.

How many Carers does Utmostcare Ltd employ?

Utmostcare Ltd employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Utmostcare Ltd to verify any information. View our terms and conditions. Utmostcare Ltd has an Enhanced Service – more info.