Goldcrest Healthcare Service (Midlands)

Unit 14A, Highgate Craft Centre, Highgate Square, Birmingham B12 0DU
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8.0 2 Reviews
  • Goldcrest Healthcare Service (Midlands), Birmingham
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Care Provided by Goldcrest Healthcare Service (Midlands)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Domestic Services / Home Help
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Person in charge
  • Yurub Dahir (Manager)
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Goldcrest Healthcare Service (Midlands) Reviews (2)

8.0

Goldcrest Healthcare Service (Midlands) has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Goldcrest Healthcare Service (Midlands) has 2 reviews.

Overall Experience

  • 2
  • 0
  • 0
  • 0
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Date Published

2
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1
1

Review from Jan B (Daughter of Client) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The company and staff are very caring and professional in all they do. The carer is very helpful and understanding, communication is outstanding and she keeps me and my sister up to date with regard to my dad, who they care for. Great service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M J (Wife of Client) published on 13 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has Lewy body dementia. We have had Goldcrest coming in daily since April 2021. The carers we have are brilliant with my husband. They interact with him and show him the utmost respect. He had a spell in hospital. We now have the carers back with us, the whole of the team is there for you.
They treat the family of the person they care for also with great respect.
We now have them coming in 4 times a day because his illness has gotten worse.
I can honestly say I would recommend the two carers we have, they are second to none.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Goldcrest Healthcare Service (Midlands) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Goldcrest Healthcare Service (Midlands) is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Goldcrest Healthcare Service (Midlands) is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Goldcrest Healthcare Service (Midlands)

What Type of Services does Goldcrest Healthcare Service (Midlands) offer?

Goldcrest Healthcare Service (Midlands) offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Goldcrest Healthcare Service (Midlands) to verify any information. View our terms and conditions. Goldcrest Healthcare Service (Midlands) has a Basic Service – more info.