What Type of Services does Ebor Home Care offer?

Ebor Home Care offers Home Care.

How many Carers does Ebor Home Care employ?

Ebor Home Care employs 25 carers.

Ebor Home Care, Utilities House, Outgang Lane, York, North Yorkshire YO19 5UP

Review from J W (Daughter of Client) published on 14 January 2025
Submitted via Website • Report

Overall Experience

I cannot put into words how brilliant the Manager and her team are, the care they give my mum is outstanding, mum had a stroke in May which left her non-verbal, we hired a private speech therapist which wasn't working but since the manager and her team took over mums care, not only has her speech improved

dramatically her whole mood has as well. I have just recently been on holiday and mum took ill while I was away and straight away not only did they get in touch with the doctor they collected her medication and made sure she was ok. I cannot thank them enough for the are all outstanding and do a remarkable job, and me and my family are truly grateful and would certainly referred them to anybody.

Reply from Liam Brown, Business Manager at Ebor Home Care

Thank you so much for taking the time to leave such a heartfelt and thoughtful review. We are truly humbled by your kind words and are so pleased to hear about the positive impact our team has had on your mum's recovery and well-being. It has been our absolute privilege to care for her and support her on her journey to improved speech and a brighter mood.We understand how difficult it can be to trust someone with a loved one's care, especially during challenging times, and we are honoured that you and your family have placed your faith in us. We're also glad we could provide peace of mind while you were away on holiday.Your feedback means the world to our team and motivates us to continue delivering the best care possible. Thank you again for your support and recommendation, it truly means everything to us!

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Review from Mike W (Son of Client) published on 14 January 2025
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Overall Experience

My parents live in York and I live in Shropshire. I was originally hesitant about how effective care would be for my parents, but I couldn't have been more wrong. The team provide an excellent, flexible, caring and professional service for my parents visiting their home 3-4 times a day. In doing so

they are allowing them to stay in their own home rather than residential care. All of the team, without exception, have become friends to my parents and have improved their quality of live beyond recognition. I cannot recommend Ebor highly enough, they are brilliant!

Reply from Liam Brown, Business Manager at Ebor Home Care

Thank you so much for your thoughtful and kind words. We truly appreciate you taking the time to share your experience. It's heartwarming to know that our team has made such a positive impact on your parents' lives and provided you with peace of mind despite the distance between York and Shropshire. We're committed to offering the highest level of care, and it's wonderful to hear that our efforts to be flexible, professional, and compassionate have been recognized. Building strong, meaningful relationships with those we care for is a cornerstone of what we do, and we're so pleased your parents consider our team to be friends. Helping your parents remain in their own home and improve their quality of life is exactly what we strive for, and your kind words motivate us to continue doing our very best. Thank you again for your recommendation and support!

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Review from E T (Client) published on 7 October 2024
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Overall Experience

I am really happy and feel safer because of carers coming in. Also my daughter is more content because of the distance between us.

Reply from Liam Brown, Business Manager at Ebor Home Care

We're so grateful for your wonderful feedback! It's a privilege to support you, and we're delighted to hear that our care is making a positive difference in your life. Our team is dedicated to ensuring you feel comfortable and cared for every step of the way. Your kind words inspire us to keep delivering compassionate, quality care, and we're honoured to be part of your journey. Thank you for allowing us to be here for you!

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Review from Judy D (Wife of Client) published on 3 October 2024
Submitted via Website • Report

Overall Experience

My husband suffers from Parkinson's Disease and we've been with Ebor Home Care for around 18 months, 18 months of home-living we could not have managed without their help and support, her team of managers and carers are professional, reliable, competent, flexible in emergencies, quick to respond to

requests, a great source of innovative caring tips. But as a team and as individuals, they are so much more than this. My husband is treated, always, with care, dignity and gentleness. His preferences and interests are noted and responded to. Time with a carer is often a time of laughter and pleasurable conversation, and when I need an occasional boost to my spirits, that boost is forthcoming. I recommend Ebor Home Care unreservedly.

Reply from Liam Brown, Business Manager at Ebor Home Care

Thank you so much for your thoughtful and heartfelt review. It means a great deal to our entire team at Ebor Home Care. We are honoured to have supported your husband over the past 18 months, helping him maintain his dignity and individuality while fostering moments of joy and connection. Knowing that our carers have brought laughter and meaningful conversation into his life is deeply rewarding.We also understand the importance of supporting family members, and we're so glad you've found comfort in our team's professionalism, flexibility, and responsiveness. Our goal is always to provide care that meets physical needs, uplifts spirits and creates a sense of partnership.Your kind words inspire us to continue delivering the compassionate, high-quality care you've described. Thank you for recommending us so wholeheartedly. It's a privilege to support your family.

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Review from C C (Client) published on 27 September 2024
Submitted via Website • Report

Overall Experience

I love Ebor Home Care I'm so happy that my social worker found it all those years ago. I've found friends gems as people and I've grown massively since I started having this support they are good at helping in the home, working out at the gym, and meeting with my friends and family. I kept asking social

workers to increase my allowance as my health needed more and the thought of losing this support would seriously have a negative impact on my mental health. I look forward to my shifts and enjoy them. I have my favs but who doesn't hey? The only thing I worry about is a good review could make people want to also have Ebor and hate the thought of losing it. More happy and positive and want to enjoy life more which not only has made an impact on me but my family as a whole. Best care agency by a mile. Any problems the team is happy to rectify and we have a laugh. Talking my thing as is truth so thank you Ebor.

Reply from Liam Brown, Business Manager at Ebor Home Care

Thank you for your wonderful review! We're so pleased to know that our home care services have met your expectations. Our team strives to deliver the highest quality of care and support, and it's great to see that reflected in your experience. Your feedback motivates us to continue working hard for families like yours. We're honoured to be part of your care journey and look forward to providing the same level of excellence moving forward!

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Review from Sara C (Wife of Client) published on 27 September 2024
Submitted via Website • Report

Overall Experience

I am full of praise for this company. My husband is cared for sensitively, professionally and well. He is a complex patient with constantly changing needs. The manager and the carers communicate well with each other and are quick to respond and adapt when his needs change. They show concern and offer

support to me as well. I feel part of a caring team which I value hugely. It feels that nothing is too much trouble and this makes a difficult and painful situation possible to bear.

Reply from Liam Brown, Business Manager at Ebor Home Care

Thank you so much for sharing your experience! It means a lot to us to hear that you've been happy with the care you've received. Our team is dedicated to making sure you feel comfortable, supported, and well cared for every day. Your feedback is truly appreciated and helps us keep striving to provide the best service possible. We're here for you and look forward to continuing to support your needs with the same care and compassion!

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Review from R B (Husband of Client) published on 27 September 2024
Submitted via Website • Report

Overall Experience

Our experience with Ebor Care is excellent, the carers are brilliant, with Ebor Care they have no individuals they work as a team which is well organised and if help is required they are on it, my wife always looks forward to the carers coming to help her

Reply from Liam Brown, Business Manager at Ebor Home Care

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our home care services. Our team is dedicated to providing compassionate and personalised care, and it's rewarding to know that our efforts made a difference for you and your family. Your feedback means the world to us, and we look forward to continuing to support you with the same level of care and dedication in the future!

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Review from Christina Q (Granddaughter of Client) published on 27 August 2024
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Overall Experience

Cannot fault the care provided to my Grandmother over the last few years of her life. Exceptional service is provided by staff and a company that truly cares about its clients. The support and care provided at the end of her life is something we will always be grateful for. Highly recommend.

Reply from Bethany Brown, Compliance Manager at Ebor Home Care

Thank you very much for your review! It's great to know that our team helped your grandmother and that you and your family saw the benefit of our care. It was an absolute pleasure providing care for your grandmother. Even though care is now finished if there is anything you need please feel free to contact us. Kind Regards.

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Review from J W (Client) published on 30 July 2024
Submitted via Website • Report

Overall Experience

This is a Gold Standard company offering first-class care with first-class management. Having experienced other care companies, I cannot recommend them highly enough. The Senior Management are genuinely interested in the level of care they provide and the comfort of the client. The carers are professional,

compassionate and hardworking.

Reply from Bethany Brown, Compliance Director at Ebor Home Care

Thank you so much for your review! It has been a pleasure taking care of your auntie, all the carers loved seeing her! We are very proud to hear that the care from our senior and care team has matched your high expectations! If you need anything in the future please don't hesitate! I will pass your lovely feedback on to the team! Kind Regards

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Review from Tracey M (Daughter of Client) published on 27 June 2024
Submitted via Website • Report

Overall Experience

From the very first contact with the team at Ebor Home Care, both mum and I were extremely confident they would deliver the care required, and we weren't disappointed. Everyone, from the carers to office staff and the managers put mum at the heart of her care plan and the care they provided was exceptional.

Such reliable care in the home meant mum felt safe and looked after and was able to live at home rather than move into a care home. From my perspective I knew I could contact the team if I had any questions, nothing was too much trouble. Big thank you to the team.

Reply from Liam Brown, Business Manager at Ebor Home Care

Thank you so much for your review! It has been a pleasure taking care of mum, all the carers love seeing her! We are very proud to hear that the care from our team and the service itself has matched your high expectations! If you need anything in the future please don't hesitate! I will pass your lovely feedback on to the team! Kind Regards

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Review from G J (Son of Client) published on 22 March 2024
Submitted via Website • Report

Overall Experience

My 90-year-old mother had a shocking illness before Christmas that resulted in a long hospital stay, followed by a period where she stayed with family members to recuperate. Her greatest wish was to be independent again and return to her own home. Ebor Home Care worked with us to plan a care and support

package which would see her living confidently at home as quickly as possible. The management and administrative staff were very professional with a comforting friendly approach to customer care. The carers were wonderful and nothing was ever too much trouble for them. The whole team worked together to support Mum who has come on in leaps and bounds getting back to her normal self in a very quick time. She calls the team her ‘safety blanket’ and although a little apprehensive initially, she realises their support and guidance have been instrumental in her recovery. Ebor Home Care is an exceptional family business and I will not hesitate to recommend them to others requiring assistance.

Reply from Keith Pidd, Director at Ebor Home Care

Thank you very much for your kind words. Customer service is at the heart of everything we do. Your comments confirm to us, that we are doing things right. We are so happy your mum has gained back her independence. Our carers adore her. Thank you again.

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Review from Antoinette W (Daughter of Client) published on 8 January 2024
Submitted via Website • Report

Overall Experience

Excellent care provider, very professional, kind and exceptionally caring.
My mum is so happy with the care she is receiving from Ebor Home Care they are mum's extended family.
The carers are well trained and recognise all aspects of care from personal hygiene, safety around the home, dietary requirements,

skincare, and dealing with Mum's mild dementia, all provided with dignity and kindness. I know Mum is in safe hands and is well cared for.
Ebor Home Care is a well-run family business who are always available and approachable, they give 100% to their work and are highly recommended by Mum, myself and my family.
Well done to all at Ebor Home Care.

Reply from Liam Brown, Business Manager at Ebor Home Care

Thank you so much for your review! We are really happy to hear Mum feels like she is getting the best care possible and also you seeing the benefit of this.
I will pass back your feedback to the care team, we wish you all the best. If you need anything you know how to contact us!
Kind Regards,
Liam.

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Review from Jackie D (Daughter-in-law of Client) published on 5 January 2024
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Overall Experience

The Ebor team came in at short notice to help out with my mother-in-law who is suffering from Dementia. From the outset, they have worked with us to ensure her needs are met. They understand her needs and are kind and friendly which is reassuring for my mother-in-law and for us. The group chat set-up

is invaluable to us and we always know how she is doing and any problems are picked up quickly. The team are excellent in a crisis and we feel very confident that she is in safe hands.

Reply from Liam Brown, Business Manager at Ebor Home Care

Hi, thank you very much for the review. It is great to hear that the group-chat is of high importance and keeps you updated on your family's care.
If there is anything you need or would like to discuss please do contact us! We would be more than happy to hear from you.
Kind Regards,
Liam.

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Review from Ruth J (Wife of Client) published on 5 January 2024
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Overall Experience

We feel extremely lucky to have found Ebor Home Care and have their professional care and support. They are a fantastic dedicated and reliable team who are sensitive to our needs. It is a pleasure to welcome them into our home.
A huge thank you!

Reply from Liam Brown, Business Manager at Ebor Home Care

Thank you very much for your glowing review! I am over the moon to hear that you find our care exceptional and notice the team's hard work that goes into making sure all client's needs are met!
If you need anything, please do not hesitate to contact us!
Kind Regards,
Liam.

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Review from Sue R (Daughter of Client) published on 28 September 2023
Submitted via Website • Report

Overall Experience

I can highly recommend Ebor Home Care, their service is exceptional, professional caring and going above and beyond looking after my mum and nothing is too much trouble or effort. Mum has just come out of the hospital and the extra care and attention the carers are providing are amazing. The management

support I'm receiving is first class they make you feel so special and are more like a family. I would say to anyone I recommend them as one of the best if not the best in the area. Well done Ebor Home Care and thanks so much for caring for my mum and looking after me too, means so much.

Reply from Liam Brown, Business Manager at Ebor Home Care

Hi Sue,
Thank you very much for the review! It makes us proud to hear about the care our staff are providing to our clients. We will continue to strive to keep Mum as independent as she possibly can be and give her the love and care everyone deserves!
Kind Regards.

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Review from Rachel G (Daughter of Client) published on 25 September 2023
Submitted via Website • Report

Overall Experience

My goodness, what a lucky find for us, Ebor Home is working out so well for my dad.
Dad has Parkinson’s so is slowly getting unable to care for himself.
At the moment he has carers three times a week to shower him and any other help around his bungalow, changing his bed, dusting etc. These amazing

carers have taken the strain off my sister and I, so we can visit Dad and have quality time with him.
So, 10/10 for Dad's care.

Reply from Liam Brown, Business Manager at Ebor Home Care

Thank you very much for your feedback! It is a pleasure caring for your dad and we are glad to hear that you and your sister have benefited from the care your dad is now receiving. If you need anything, please do not hesitate to contact us. We hope you continue to see the growth your dad is currently making with our continued care.
Kind Regards,
Liam.

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Review from Penny S (Daughter of Client) published on 7 August 2023
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Overall Experience

The staff are friendly, caring reliable and incredibly helpful. They really do go the extra mile. Communication is prompt and thorough and the staff are extremely approachable. I would thoroughly recommend Ebor Home Care.

Reply from Liam Brown, Business Manager at Ebor Home Care

Thank you so much for the review and your lovely words! I will make sure these are passed onto our amazing carers. It has been our utmost pleasure caring for your mum. If you need anything in the future please do not hesitate to contact us. It would be lovely to hear from you!

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Review from Carole F (Client) published on 27 July 2023
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Overall Experience

I’m extremely happy with my carers everyone is so different and they do their jobs exceptionally well. My carers make sure I have all to hand each day as my disability makes me unable. They give me choices throughout the day for meal times. The carers are always punctual and there is never anything

that is too much. I’m very happy.

Reply from Liam Brown, Business Manager at Ebor Home Care

Thank you so much for the review! I am extremely happy to hear about the experience you are currently having with your care package and the carers involved. We try and go above and beyond each day to ensure you get the best out of our care service!
If you need anything going forward you know how to contact us.

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Review from Alan C (Client) published on 27 July 2023
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Overall Experience

Delighted with exceptional service from manager and all her caring and friendly staff. Being confined to bed and being unable to stand my requirements are my very demanding but every challenge has been met with a smile and a cheery word.

Reply from Liam Brown, Business Manager at Ebor Home Care

Good Afternoon!
Thank you very much for your kind words! We are glad to hear you find our carers friendly and providing the exceptional care you deserve!
No matter your requirements we will always ensure to go above and beyond to make sure you get the best care for you!
If you need anything in the future, please contact us!

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Review from Michaela B (Friend of Client) published on 17 April 2023
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Overall Experience

Ebor Home Care is excellent. They looked after my neighbour for the last 2 years. We had them coming in 4 times a day, seven days a week. Always cheerful and got on with what they had to do, to keep my neighbour happy and safe in her home. I cannot recommend this company more, thank you for caring to

all the team.

Reply from Liam Brown, Business Manager at Ebor Home Care

Thank you so much for your review. We are proud that you believe the care we are giving to your neighbour is that of a high level. Our carers put their all into making sure each client feels they are receiving family-like care.

If you need anything please contact us!

Kind Regards,

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