Ebor Home Care

Utilities House, Outgang Lane, York YO19 5UP
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Top 20 award
10 27 Reviews
  • Ebor Home Care, York
Ebor Home Care is family run premium home care provider based in York. Their caring, friendly team provide assistance in helping people live in their own home for as long as possible. Their services are individually tailored, putting the service user at the forefront of any care plan they implement, ensuring any specific needs or wants are catered for. Their services are flexible and specific for your ever-changing needs and priorities.

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Care Provided by Ebor Home Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Ebor Home Care Ltd
  • Person in charge
  • Emma Mccue (Registered Manager)

Funding & Fees Guide for Ebor Home Care

  • Prices

  • From £30.00 per hour.

  • The per hour rate is for Monday to Friday for an hour call only. Other call times are available and charged at a per call rate, not per hour rate.

Ebor Home Care Reviews (27)

Total of 27, showing 21-27
10

Ebor Home Care has a Review Score of 10 (9.958) out of 10, based on 20 reviews in the last 2 years. Over all time Ebor Home Care has 27 reviews.

Overall Experience

  • 26
  • 1
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Date Published

27
2
10
20
7

Review from R S (Daughter of Client) published on 27 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Needing help for my father who has Alzheimer’s, dementia and Parkinson’s, I was recommended Ebor Home Care. I am constantly impressed with their services and care. My father's needs have developed over time and any concerns I have had I feel able to just message them and they understand and help with
the situation. The daily care he gets always has a personal touch and they contact me with anything I need to know. I can totally recommend anyone thinking of using their services and thank them for the care they give to my dad when I can’t be there.

Reply from Liam Brown, Business Manager at Ebor Home Care

Good morning, thank you very much for your kind words. Seeing that you can trust and rely on our care structure and givers to give your dad the care he deserves is lovely. Your words are the exact reason we do what we do and uphold the standards of care we have for the carers and throughout the company.
If you need anything, please do not hesitate to contact us!
Kind Regards.


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Review from S D (Daughter of Client) published on 21 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers that call in on my mum are very friendly and she enjoys their visits. They ensure all her needs are met and I am confident that when she should have additional care needs they will be able to fulfill that need. Knowing my mum is being looked after well gives me peace of mind.

Reply from Liam Brown, Business Manager at Ebor Home Care

Thank you so much for the review. It gives us great pride to hear you trust our carers and the care we provide for Mum.
We always try go above and beyond for any service user or their family members. We would like to thank you for your continued support and trust in our service!
If you need anything please contact us.
Kind Regards.


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Review from Kirsty C (Daughter of Client) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing! I cared for Mum for two years whilst looking after my family and working. As Mum deteriorated, the emotional side of things and her care of 7 days a week were just too much, I was sinking. I had a short amount of time with another home care company but honestly couldn't understand why they
were at Mum's house or what they did. They seemed to agitate her more than help. Luckily Ebor Home Care was introduced to us, the team have changed my world! I would not have gotten through this year without them. The care, friendliness and professionalism are in their blood. The help and support to me alone have been life-changing! Mum can be difficult but they really bring out the best in her with patience and caring. Nothing is too much trouble. Ebor Home Care is truly the best and I can't thank them enough! Honestly, don't know where I'd be without them!

Reply from Liam Brown, Business Manager at Ebor Home Care

Thank you very much for your kind words! We are pleased to hear about your experience with us and the impact it has had on mums life! We hope you continue to see the massive benefits our care can provide not only to mum but to yourself as well.


If you need anything you know where we are!


Kind Regards


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Review from Deborah S (Daughter of Client) published on 25 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Ebor Home Care for well over 18 months and find the team looking after my mum excellent. They connect with mum as a person and all the carers who deal with mum are warm and friendly while not losing their professionalism. The team kept me informed of anything they did with mum and
between myself and the carers we made sure mum was happy and well cared for at all times. I couldn't have managed without them and would recommend them highly.

Reply from Liam Brown, Business Manager at Ebor Home Care

Hi Deborah, thank you so much for your review! It means a lot to us to see the effect we have had on mum's life as well as your own. After all, that is what we do this for. If there is anything you need, you have our number. Wish you all the best! Ebor Home Care.


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Review from Emma S (Granddaughter of Client) published on 14 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care company really is amazing! Unfortunately, my grandad was with a previous care company that failed him. I was on the look for a new care team and I was recommended Ebor Home Care and I am so grateful for that. Ebor Home Care have taken my grandad into their loving arms and treat my grandad
as if he was their grandad. The passion speaks louder than anything. My grandad is taken great care of and everything they do they go above and beyond. Nothing is too much trouble. I honestly would recommend this care company to everyone that needs it.

Reply from Liam Brown, Business Manager at Ebor Home Care

Hi Emma, thank you very much for your review! I am so glad we are able to help Grandad thrive in his own environment and that you as his family get to witness it. I will pass your amazing words on to the carers! Thank you again, if you need anything, you know who to call! Kind regards, Liam.


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Review from Jayne B (Daughter of Client) published on 4 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ebor Home Care gives you the highest quality of home care for you or your loved ones. Speaking from experience, I don't think you will find anyone better out there. The Director and her team are amazing and I cannot praise them enough. They go above and beyond and truly care. The only reason Mum's care
stopped was because the time had come for her to be cared for in Residential Care, reluctantly by us. Ebor Home Care gives continuity of care, Mum always saw the same faces. Our Carers were always engaging, making Mum feel special and treated mum with dignity. They were always reliable and I had no worries, I knew she was well cared for. They are truly exceptional.

Reply from Liam Brown, Business Manager at Ebor Home Care

Hi Jayne, thank you so much for your review! I am proud to hear the work we do makes such a difference to so many lives. Thank you for putting your trust in us and caring for Mum. I will pass your kind words on to the team, if you need anything please let us know! Kind regards, Liam.


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Review from Karen S (Daughter of Client) published on 3 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers have been known to me in a private capacity since November 2021 to date. Both the management and carers went above and beyond in the care provided to my mum, including the end-of-life care she required in her last weeks. They now support my dad. Their professionalism is equal to their compassion.
Nothing was or is too much trouble and at no time have I had any trouble in contacting them and in addition, they make check calls to me to ensure that I myself am coping. Excellent all round and would highly recommend.

Reply from Liam Brown, Business Manager at Ebor Home Care

Hi Karen,


Thank you very much for your review! I am extremely happy to hear that your experience with Ebor Home Care has been an outstanding one. All our carers treat the service users like their own family, we hope that you continue to get your excellent care for Dad.


Kind Regards,


Liam


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Current Review Score: 10.0 (9.958)

Overview of Review Score

The Review Score of 10 (9.958) out of 10 for Ebor Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.958 for Ebor Home Care is calculated as follows: ( (115 Excellents x 5) + (5 Goods x 4) ) ÷ 120 Ratings = 4.958

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Ebor Home Care is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (8)

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Meet the Team (6)

Paula

Paula Pidd

Job Title: Director

Joined: 2020

"I started Ebor in March 2020 as I'm extremely passionate about caring for people. I absolutely love my job. My Service Users and employees are my family and are treated as such"


Keith

Keith Pidd

Job Title: Director

Joined: 2020

"I started Ebor along with Paula in March 2020. I enjoy helping Paula and the team look after our Service Users. Ensuring we deliver the best possible experience for them"


Emma

Emma McCue

Job Title: Registered Manager

Joined: 2020

"I have worked in care for 23 years, I Joined Ebor home care in October 2020 to take the exciting opportunity to be a registered manager for a new company that had a vision for enabling people to remain independent as possible and at home"


Bethany

Bethany Brown

Job Title: Compliance Manager

Joined: 2021

"I have over 8 years of experience in care and I have worked previously as a Registered Manager. I started with Ebor in August 2021 and it has been the best career move! Ebor go above and beyond for their clients and carers"


Liam

Liam Brown

Job Title: Recruitment Manager

Joined: 2022

"I joined the family business in July 2022, with an extensive experience in an office environment. I joined with a vision for the future with not only the business but our carer's potential growth in mind"


Jordan

Jordan Brown

Job Title: Business Manager

Joined: 2022

"I have recently joined Ebor in August 2022 and couldn't be happier in helping my family's business grow. I am in training to become the new business manager and looking forward to learning and progressing in my new career"


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