Platinum Healthcare Services

Unit B The Court Yard, Wixford Park, George Elm Lane, Bidford-On-Avon, Alcester B50 4JS
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9.7 24 Reviews
  • Platinum Healthcare Services, Alcester
The Directors of Platinum Healthcare Services had a vision to provide the highest level of care and support to everyone who needs it. They have achieved this through their caring, creative care packages at Stratford upon Avon. As a result, they have been continually referred by medical practitioners and family members alike, gaining endless praise and admiration perpetually.

With their unique approach to providing the best care possible in each individual situation, they create personalised solutions that go above and beyond the expectations of their clients.

Their enthusiasm for caring makes them an excellent choice for providing comprehensive healthcare services with heart.

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Care Provided by Platinum Healthcare Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Platinum Healthcare Services Ltd
  • Person in charge
  • Jay Wiseman (Registered Manager)

Funding & Fees Guide for Platinum Healthcare Services

  • Prices

  • From £24 per hour

Platinum Healthcare Services Reviews (24)

Total of 24, showing 1-20
9.7

Platinum Healthcare Services has a Review Score of 9.7 (9.685) out of 10, based on 24 reviews in the last 2 years. Over all time Platinum Healthcare Services has 24 reviews.

Overall Experience

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Date Published

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Review from N P (Daughter of Client) published on 25 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I was very happy with the care given to Mum. Carers knew Mum well enough to alert myself or appropriate health care professionals when concerned about her health and well-being which was very reassuring.

Reply from Yasmin Bloor, Admin at Platinum Healthcare Services

Thank you so much for your kind words about our service.


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Review from A S (Client) published on 20 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I realised I needed some help at home whilst my wife had a well-earned holiday after caring for me for a long time and I was not in a fit state to join her I was lucky enough to find Platinum Healthcare which enabled her trip to go ahead. We had a meeting the next day to set up the care and within
a very short space of time, I was being cared for and in very good hands. I had excellent personal care, help around the home, shopping, and other trips out and they even managed to walk my dog which was a great relief to me. My carer was very knowledgeable and confident and became a good companion. I would class the care as outstanding and would definitely call on their services again in the future.

Reply from Yasmin Bloor, Admin at Platinum Healthcare Services

Thank you so much for your lovely words. We are so glad you enjoyed your care and it would be a pleasure to welcome you back again.


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Review from Ena T (Wife of Client) published on 30 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very pleased with the care that my husband has had. They are very kind and understanding with my husband repeating himself dozens of times also because of his deafness and blindness he can get irritable but they really are very kind. There is only one query I would like to know if my account
us up to date and I have asked several times. I try to keep on top of all invoices.

Reply from Yasmin Bloor, Admin at Platinum Healthcare Services

Thank you very much for your review, I'm glad all is going well. Your up-to-date account has been sent last week and I hope it arrives soon for you.


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Review from D W (Friend of Client) published on 7 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In general everything has gone reasonably well. The client requested only male carers to do the showing. However, a lady turned up without notification from the management!
Hopefully this won't happen again. The client is very happy with the two male carers that visit him on a regular basis, and he
would like this to continue going forward. We have noticed over a period of time that no one is answering the phone anymore. We were given the office number and an out of hours mobile number to call in emergencies. Unfortunately, no one has picked up and it goes to answer machine which is both annoying and not practical!
The business is run completely on-line, which seems to suit the management, but their clients are mainly older and retired who may not be computer literate which has been a problem for us at times. Two ladies from the management came to my home when I signed up. But I haven't seen them since. The caring has been very good and we hope that this will continue.

Reply from Jay Wiseman, Registered Manager at Platinum Healthcare Services

Thank you for your review. Our Community Manager has been in constant communication with you and we hope this relationship with the care staff continues. Thank you again for your time.


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Review from Peter W (Client) assisted by family/friend published on 7 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Due to the nature of my condition, routine daily care can cause extreme pain. Some carers seem better at avoiding causing me pain than others.

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Review from S M (Son of Client) published on 10 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I rang Platinum Healthcare to help my Dad who has Parkinson's. They have been amazing with him and understanding about his needs. They even helped set up medication reminders on his watch and phone which I didn't know was even a thing. They always treat him with dignity and they always make him laugh.
They have made my life easier and are very helpful when I ask questions. I know myself and Dad would like to thank the whole team.

Reply from Yasmin Bloor, Admin at Platinum Healthcare Services

Thank you very much for taking the time to write this wonderful review. We are so pleased that the carer is working well in placement. Thank you again.


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Review from Tracy E (Daughter of Client) published on 11 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Platinum Healthcare provided exceptional service for my elderly father. The carers managed his needs with competence and a personal touch, making him feel valued and respected. He looked forward to their visits every day and genuinely enjoyed their company. The staff were extremely approachable and
kept me well informed, which gave me great peace of mind.
Overall, the dedication and professionalism of the team have positively impacted our lives. I wholeheartedly recommend their services to anyone in need of compassionate and professional care for their loved ones.

Reply from Jay Wiseman, Registered Maanager at Platinum Healthcare Services

Thank you so much for all your kind words. Your father was such a lovely man and we always looked forward to seeing him. Thank you again for taking the time to write this review for us. Wishing you the very best.


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Review from Adrian H (Partner of Client) published on 28 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer we have on a regular live-in basis is excellent and has taken over her role in a very professional and caring manner and we would have no hesitation in recommending the services of Platinum Healthcare.

Reply from Jay Wiseman, Registered Manager at Platinum Healthcare Services

Thank you very much for taking the time to write this wonderful review. We are so pleased that the carer is working well in placement. Thank you again.


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Review from Sally C (Daughter of Client) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Platinum Healthcare took over from the CERT team helping my dad in the last couple of weeks. The hospice team have now taken over but I could not fault the care and compassion shown to my dad on his final journey. They were all so kind, considerate and gentle with him. A very proud man who didn’t want
to be a nuisance - he loved to chat to them all when he could. Particular thanks to his wonderful carers.

Reply from Jay Wiseman, Registered Maanager at Platinum Healthcare Services

Thank you very much for taking the time to write this lovely review. We were very proud to work with your dad and the carers really enjoyed chatting and spending time with your dad. We wish him the very kindest and best wishes. Thank you again.


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Review from J H (Daughter of Client) published on 23 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Never once let my mum down by not showing up. If running late rings. Very friendly and helpful. They try to keep my mum's independence by letting her do what she can. If they are concerned about something the staff flag it up to me.
We are very satisfied with the service we get from Platinum Healthcare
Services
and have recommended them to my mum's friends.

Reply from Jay Wiseman, Registered Manager at Platinum Healthcare Services

Thank you for taking the time to complete this review and offering your very kind words. We are so pleased that you're happy with our service and we love assisting your mum she is such a delightful lady.
Thank you again.


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Review from S O (Brother of Client) published on 14 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found that my sister has settled very well with her new care company and it has made her feel more confident. Thank you for your continuous support.

Reply from Yasmin Bloor, Community Manager at Platinum Healthcare Services

That's a lovely review thank you very much and we are so happy that we are able to assist your sister.


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Review from M H (Daughter of Client) published on 12 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care team have been providing care for my mum from 2022 right up to her passing in November 2023. My mum suffered from the effects of advanced dementia and the care my mum received was sensitive and compassionate and they extended their compassion to us as a family. We have been very impressed with
the high standard of care and Platinum’s ability to accommodate our support needs and work in my mum's best interest. We just wished that we found them earlier. Platinum’s strength compared to the other care services is their hands-on ready to engage and help which runs from the top down. Their carers have been sincere and genuine. Thank you so much I don’t know what we would have done without them.

Reply from Yasmin Bloor, Admin at Platinum Healthcare Services

Thank you so much for your lovely kind words! It has been an honour and a privilege looking after your mum.


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Review from J T (Wife of Client) published on 7 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my husband had was outstanding. The carers were gentle and attentive to my husband's needs in his final weeks. I am extremely grateful to all of them without exception for their support to both my husband and myself.

Reply from Jay Wiseman, Registered Maanager at Platinum Healthcare Services

Thank you very much for your lovely review. It was so lovely working with you and your husband. We are very grateful.


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Review from J K (Wife of Client) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found the service and care given to my husband was excellent! He was made to feel that he was liked, and his company enjoyed. He was taken for walks and for a coffee seeing and meeting other people.
Listen to music, asked questions of the carers, and learned things about them!
Thank you very much!

Reply from Jay Wiseman, Registered Maanager at Platinum Healthcare Services

Thank you so much for your lovely review. He is very loved by his carers and we do wish him the very best and speedy recovery and to come back.
Thank you again.


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Review from J D (Client) assisted by family/friend published on 19 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am pleased to respond to Platinum Healthcare's review as it gives me, the client, a chance to thank Platinum Healthcare for the cheerful way all their carers have approached the job. The tasks have been carried out efficiently but not officiously, with observations noted routinely.

Reply from Yasmin Bloor, Admin at Platinum Healthcare Services

Thank you very much for taking the time to write us a lovely review. We will certainly pass your comments on to all the care staff. We really appreciate your kind words.


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Review from K S (Granddaughter of Client) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Platinum Healthcare have been supporting my nan who has dementia. They give respite to my auntie everyday for a few hours so that she can have a break and live her life. This was a big step for my auntie to allow people into her home and to look after my nan, but they have been fantastic and I can not
praise them enough for the support they have given. Thank you so much.

Reply from Jay Wiseman, Registered Maanager at Platinum Healthcare Services

That's a lovely review thank you very much and we are so happy that we are able to assist your auntie and nan. We are so pleased with your kind words.


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Review from L K (Daughter of Client) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service. Platinum Healthcare Services staff are very friendly and they have made my mum feel safe whilst I have a break each day. I would recommend them for anyone that is seeking care for themselves or their family members.

Reply from Jay Wiseman, Registered Maanager at Platinum Healthcare Services

Thank you very much for your kind words, we are very pleased that we are making a difference to your mum's care. We do pride ourselves in making a difference.


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Review from Colin W (Son of Client) published on 24 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Platinum Healthcare Services have been looking after my mother since 2020. They stepped into the breach to enable her to return to her flat with an appropriate care package after a hip replacement operation. This was at the beginning of the Covid pandemic when hospitals had no tests, care homes were
not taking new residents without a test and the hospital needed the bed - stalemate. Platinum came to the rescue and allowed my mother who suffers from dementia to return to familiar surroundings. In addition to dementia she has no mobility since the hip replacement and has to be hoisted from bed to bathroom to chair. The care provided by Platinum is excellent and has exceeded my expectations. All the carers are friendly and professional and have built a good rapport with my mother who can be challenging at times. I would have no hesitation in recommending them.

Reply from Jay Wiseman, Registered Maanager at Platinum Healthcare Services

What a lovely review - thank you so much for taking the time to write this. We will certainly pass your comments on to all the care staff. We really appreciate your kind words.


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Review from R H (Daughter of Client) published on 24 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, caring and compassionate. Treat the person they are giving care to, holistically.
Listen to relative's concerns and try to ensure that any issues and problems are addressed with an action plan. Very approachable as a team.

Reply from Jay Wiseman, Registered Maanager at Platinum Healthcare Services

Thank you very much for taking the time to write us a lovely review and we are very pleased that you are happy with the service being provided to your family member.


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Review from Janet C (Client) published on 24 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find all the staff more than helpful - if they are at all in doubt, they check straight away. They are always pleasant and clean and tidy and good timekeepers.

Reply from Jay Wiseman, Registered Maanager at Platinum Healthcare Services

Thank you for completing this review for us and we are so pleased that you are enjoying the service and you're happy with the carers you have supporting you.


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Current Review Score: 9.7 (9.685)

Overview of Review Score

The Review Score of 9.7 (9.685) out of 10 for Platinum Healthcare Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.685 for Platinum Healthcare Services is calculated as follows: ( (104 Excellents x 5) + (35 Goods x 4) + (3 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 143 Ratings = 4.685

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Platinum Healthcare Services is based on 24 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (4)

Mandy

Mandy Bloor

Job Title: Director

Joined: 2020

Mandy is an absolute caregiving legend at this point. She has worked in the sector for over 14 years, and over that time she has earned an amazing reputation for the outstanding level of care she provides her clients. Mandy takes her responsibilities to another level; making sure the people under her watch have everything they need. You will often see her dedicating extra time and effort to make sure everyone is well taken care of. Moreover, you can be certain that if you ever find yourself needing a new caregiver, you'll be in good hands with Mandy around; she has a genuinely kind and caring nature which makes it easier for those in need of assistance to feel comfortable.


Jay

Jay Wiseman

Job Title: Registered Manager

Joined: 2023

Jay has been a dedicated and passionate Manager in the care sector for 19 years, ensuring that Platinum Healthcare Services provide clients with the best possible service. She takes great pride in making sure that all of the company's compliance needs are met so that Platinum Healthcare Services can continue delivering exceptional and specialized care for those who need it most. Platinum Healthcare Services offers safety, independence and top-quality care to those seeking home support services. With Jay at the helm, you can rest assured knowing you will be receiving the very best of care available, tailored especially to meet your unique needs.


Yasmin

Yasmin Bloor

Job Title: Community Manager

Joined: 2020

Our community manager Yasmin is an incredible asset to our organization, having been working in the care sector for 5 years. She is truly dedicated to giving every individual the best possible care that is tailored to their own needs. By getting out into the community and assessing individuals' needs she can create a care plan to best suit their requirements - it's no wonder she has been such a success so far! Yasmin also offers able-bodied individuals and those living with disabilities a place to interact together through her organizing of takeaway nights, arts and crafts, and fun activities – all with your unique care in mind. We are very lucky indeed that we have someone like Yasmin who works so hard to ensure our Carers have what they need.


Joey

Joey

Job Title: Barketing Manager

Joined: 2020

Joey brightens up the workplace with his lovely presence and is always sure to make employees smile. He really seems to enjoy long walks around the office, taking regular naps throughout the day and of course those lovely cuddles! Not only this, but Joey has a bit of 'an eye' for certain treats – primarily bacon! You'll be sure that if you didn't bring him a bacon treat on time, Joey will let you know in no uncertain terms. Despite his slightly demanding nature, all he truly wants is love and affection - and who can blame him? After all, there's nothing like getting lots of lovely cuddles and yummy bacon snacks!


Frequently Asked Questions about Platinum Healthcare Services

What Type of Services does Platinum Healthcare Services offer?

Platinum Healthcare Services offers Home Care.

How many Carers does Platinum Healthcare Services employ?

Platinum Healthcare Services employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Platinum Healthcare Services to verify any information. View our terms and conditions. Platinum Healthcare Services has a Platinum Service – more info.