Blossom Home Care Durham

F13, Incubation Centre, Durham Way South, Aycliffe Business Park, Newton Aycliffe DL5 6XP
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9.3 31 Reviews
  • Blossom Home Care Durham, Newton Aycliffe
Blossom Home Care Durham is led by three proud owners who were all born and raised in County Durham and are fully committed to delivering bloomin' good care in the city, towns, village and farms across the county and parts of Teesside.

The company understands how to provide high-quality care and offers a wide range of services.

The team recruits only those who share Blossom's ethos and values and believe in a holistic approach to ensure clients' needs are fully met.

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Care Provided by Blossom Home Care Durham

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Food Preparation & Serving
  • Learning Disability
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Person in charge
  • Roberta Chapman (Registered Manager)

Funding & Fees Guide for Blossom Home Care Durham

  • Prices

  • £29.90 per 50 minute call

Blossom Home Care Durham Reviews (31)

Total of 31, showing 21-31
9.3

Blossom Home Care Durham has a Review Score of 9.3 (9.337) out of 10, based on 9 reviews in the last 2 years. Over all time Blossom Home Care Durham has 31 reviews.

Overall Experience

  • 30
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  • 1

Date Published

31
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2
9
22

Review from D W (Husband of Client) published on 28 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been dropped by our previous care agency at short notice I urgently needed to engage a new company, mainly to continue the care my wife receives but also to help keep me in a good place and able to care for the rest of the day. Blossom was thoroughly professional in the set-up process and I was
happy to commence in January 2022. Six weeks later and I am pleased to report that Blossom has been everything I could wish for. The team all genuinely care for my wife and I am confident to leave her in their care whilst I leave the house for shopping etc. We have discussed the possibility of them taking my wife out for walks with our dog when the weather improves and again, I am happy and confident this will take place safely.
I never thought I would need support in looking after my wife but as her dementia progressed I had to call for help and I couldn't be more satisfied with the care that Blossom is providing and would recommend them to others.

Reply from Tom Chapman, Franchise Owner at Blossom Home Care Durham

Hi, we're really happy you feel confident with our carers. We're really enjoying getting to know you and your wife!


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Review from C L (Daughter of Client) published on 25 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Blossom helped me to care for my mother in the last few months of her life when her health deteriorated to the extent that she needed much more care than I was qualified for. The office manager and her team quickly established a good relationship with her and they were all a great support to the whole
family in my mother's last few months. I cannot recommend them too highly.

Reply from Tom Chapman, Franchise Owner at Blossom Home Care Durham

Thank you for your lovely comments. We're glad we could help to support you, your Mum and your family.


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Review from Karen B (Great-Niece of Client) published on 16 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Blossom Home Care for our great aunt since March 2021. The care provided is high quality and personalised. The care is delivered with empathy by the carers without exception and with consideration for the whole family. The owner is always willing to consider any changes to the plan.
We have had very few queries but if they arise they are swiftly dealt with. We have sometimes had to request additional care at fairly short notice and this has been accommodated. Having been sole carer of our aunt for some time I was very nervous about taking on a care company but I didn't need to worry. I am now confident that our aunt will be taken care of in my absence. I arrive on an evening after the call and find her happy and well looked after. The carers have alerted me to potential health changes which I wouldn't have noticed and do genuinely care about her. I would recommend this care facility to other families.

Reply from Tom Chapman, Franchise Owner at Blossom Home Care Durham

Thank you for your great review! We're really glad we can help support your Great Aunt!


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Review from Lesley (Daughter of Client) published on 16 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolute lifesavers. The care and companionship they provide is five stars. Could not do without them and my mum loves her daily visits not to mention the lovely meals she is made. If you are looking for home care look no further than Blossom.

Reply from Tom Chapman, Franchise Owner at Blossom Home Care Durham

Thank you for your lovely review. We're glad your Mum loves our cooking!


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Review from Judy H (Daughter of Client) published on 15 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Blossom has been supporting my 92-year-old Mother for more than six months now and they have been an absolute lifesaver. From the first contact with the owner on the phone it was obvious we had finally found a company who would be able to support our needs with compassion and professionalism. When
we met the office manager we knew we had found our people and they have been nothing short of wonderful ever since. The girls who look after Mum are friends to her as well as supporting her every need and she is so fond of her longest standing carers. They know exactly how she likes things done and go above and beyond, doing extra little things that I notice all the time. I really can’t imagine how we would manage without Blossom and can wholeheartedly recommend their services.

Reply from Tom Chapman, Franchise Owner at Blossom Home Care Durham

Thank you for a brilliant review. It's been an absolute pleasure getting to know your Mum!


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Review from Jill J (Daughter of Client) published on 15 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so very grateful for the outstanding care provided to my mother at every visit from Blossom Home Care (Teesdale) which is enabling her to remain in her own home, an environment that she loves.
All the staff are so professional, caring and friendly and Mum looks forward to every visit.
Communication
between the agency and myself is excellent.

Reply from Paul Hamilton, Director at Blossom Home Care Durham

Thank you for your kind words. It is a privilege to look after your mother and we are proud of the care we provide helping her to maintain her independence.


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Review from N E (Client) published on 26 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Blossom Care has been extremely good.
I would recommend them to anyone.

Reply from Paul Hamilton, Director at Blossom Home Care Durham

Thank you for your fabulous review. It has been a pleasure and a privilege providing you with the care and support which has helped you to maintain your independence and wellbeing.


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Review from A N (Client) published on 11 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Each carer who has attended has been friendly, very helpful and willing to do anything that has been asked of them. They have all encouraged my independence and have so with regard to my dignity. Every carer has been efficient and has ensured that my needs come first.

Reply from Jo Hamilton, Registered Manager at Blossom Home Care Durham

Thank you so much for your wonderful review. It is a pleasure to provide the support you need to maintain your independence. We are proud to hear that you are happy with the service we provide.


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Review from S B (Daughter of Client) published on 9 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Blossom Care have been reliable and consistent. Each care worker is cheerful and always ready to help. Concerns are shared immediately and followed up promptly.
It has been a huge relief to have such a professional service and significantly better than anything we have previously had.

Reply from Paul Hamilton, Director at Blossom Home Care Durham

Thank you for your review of our service and kind words. It is a privilege to care for your family member and I will pass on your excellent feedback to our care team.


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Review from Susan Q (Daughter of Client) published on 11 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Blossom Homecare has been caring for my Mother for 3 weeks now and I want to express my sincere gratitude for the excellent care they’re providing. I am so pleased we found this care company, all the carers are compassionate, caring and treat my mother with the dignity and respect she deserves. From
the onset the support from the manager has been tremendous, she has provided information and has ensured that my Mother’s needs are fully met. My motto is always to treat others as you would want to be treated yourself and they do exactly that.

Reply from Jo Hamilton, Registered Manager at Blossom Home Care Durham

Many thanks for the wonderful review, Susan. It is an absolute privilege to be caring for your mum.


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Review from Linda C (Wife of Client) published on 18 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Blossom care provided personal and emotional care to both my husband and myself, at a difficult time. The carers were punctual, proficient and above all empathetic. The managers kept me informed and alerted professionals when required. Their input was invaluable. As we live in a remote area in the
upper dales the carers battled truly inclement weather to get here. Words can't express my gratitude. I would highly recommend this service, service being inappropriate as these are people who care.

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Current Review Score: 9.3 (9.337)

Overview of Review Score

The Review Score of 9.3 (9.337) out of 10 for Blossom Home Care Durham is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.537 for Blossom Home Care Durham is calculated as follows: ( (47 Excellents x 5) + (1 Goods x 4) + (6 Very Poors x 1) ) ÷ 54 Ratings = 4.537

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Blossom Home Care Durham is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (7)

Rising Star Award

Recipient: Blossom Home Care Durham

Date: Wednesday 30 Nov 2022 More details

Palliative Care Award

Recipient: Blossom Home Care Durham

Date: Thursday 10 Nov 2022 More details

Commendation in Care Newcomer AND Home Care Worker

Recipient: Blossom Home Care Durham

Date: Thursday 10 Nov 2022 More details

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Meet the Team (3)

Bobbie

Bobbie Chapman

Job Title: Registered Manager

Joined: 2021

Bobbie (Liz's daughter) was born and raised in County Durham and has worked in the North East for a number of years, so she knows the area well and is really proud to be part of the Blossom family. Bobbie looks forward to demonstrating personally how our commitment to care quality standards set Blossom Home Care Durham apart from the rest. Bobbie is fully committed to delivering bloomin’ good care in the city, towns, villages and farms across the county of Durham and parts of Teesside.


Liz

Liz Chapman

Job Title: Franchise Owner and Nominated Individual

Joined: 2021

Liz, who also owns a marketing agency, first met John and Fiona Leggott (Blossom Home Care’s founders), back in 2015 when Blossom was first established. The Blossom brand was borne out of those initial discussions. Liz has worked with Blossom since then and knows the Blossom brand well. Liz has the business and marketing skills needed to develop Blossom Home Care Durham as a high-quality home care service. Liz believes in what Blossom stands for and the ethos and values behind the care that is delivered. As our Nominated Individual Liz loves to get to know our staff and our clients - one of whom often talked about Liz's poached eggs!


Tom

Tom Chapman

Job Title: Franchise Owner

Joined: 2021

Tom is Liz's son and works mainly in the back office on invoicing, wages etc. Tom also works with the team to ensure that Blossom Home Care Durham attract and retain only the best carers, those who embody our 'Five Flower Qualities’ and are passionate, confident, caring, respectful and patient. Recruiting carers who believe in delivering ‘just bloomin’ good care’ is a core value for us so it does keep Tom busy.


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